Public, live and online
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
Learn how to design, build, implement and optimise a Quality Framework for Contact Centres May 2026 course to improve efficiency, compliance and the quality of customer conversations.
The May 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The May 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
The May 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Suitable for employees working in technical support and helpdesk roles, this May 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
In this June 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course June 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
Build confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this June 2026 Call Centre Operations for Team Leader course delivered live, online.
Learn the essentials of Workforce Management for Call Centres in this 3-day June 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Join the June 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour June 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour June 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
The June 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.
The June 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The June 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
The June 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
The June 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The June 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Suitable for employees working in technical support and helpdesk roles, this June 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The June 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
The July 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
The July 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
The July 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The July 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The July 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Suitable for employees working in technical support and helpdesk roles, this July 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The July 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
The July 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
The August 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Learn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
The August 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The August 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
In this August 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
Suitable for employees working in technical support and helpdesk roles, this August 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The August 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
The August 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
The August 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course - suitable for all customer-facing employees.
Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) September 2026 online training course designed specially for contact centre managers.