April 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe April 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
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Upcoming CX Skills courses
Just scroll through all our upcoming courses below or use the filters to narrow your search results. Not sure of the best course or need a customised solution? Contact us on 03 9008 7287 or send us a message anytime >
May 2024 Tech Support PRO
Online via Zoom Price: $498.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the May 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
May 2024 How to Assess and Coach Contact Centre Agent Performance
Online via Zoom Price: $798.00 AUD ex GSTLearn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
May 2024 Tech Support Customer Service Essentials
Online via Zoom Price: $268.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
May 2024 Customer Service Reception Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe May 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
May 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2024 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing employees.
May 2024 Customer Service Phone Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe May 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
May 2024 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
May 2024 Contact Centre Coaching PRO
Online via Zoom Price: $797.00 AUD ex GSTIn this May 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
May 2024 Customer Service Reception PRO
Online via Zoom Price: $498.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the May 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
May 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
May 2024 Inbound Phone Sales Professional
Online via Zoom Price: $497.00 AUD ex GSTImprove your employee's sales conversions and customer service skills in this May 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
May 2024 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
May 2024 Introduction to Customer Experience
Online via Zoom Price: $348.00 AUD ex GSTFast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel Ord.
June 2024 Retail PRO
Online via Zoom Price: $497.00 AUD ex GSTThe June 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
June 2024 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTEquip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
June 2024 Inbound Phone Sales Professional
Online via Zoom Price: $497.00 AUD ex GSTImprove your employee's sales conversions and customer service skills in this June 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
June 2024 Tech Support Customer Service Essentials
Online via Zoom Price: $268.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
June 2024 Contact Centre Coaching PRO
Online via Zoom Price: $797.00 AUD ex GSTIn this June 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
June 2024 Customer Service Phone Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
June 2024 Customer Service Reception Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe June 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
June 2024 Tech Support PRO
Online via Zoom Price: $498.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the June 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
June 2024 Contact Centre Management Fundamentals
Online via Zoom Price: $1,897.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
June 2024 Customer Service Reception PRO
Online via Zoom Price: $498.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the June 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
June 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
June 2024 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTEquip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
June 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
July 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
July 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
July 2024 Contact Centre Coaching PRO
Online via Zoom Price: $797.00 AUD ex GSTIn this July 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
July 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
July 2024 Customer Experience (CX) Management Training
Online via Zoom Price: $1,897.00 AUD ex GSTThe gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
July 2024 Tech Support PRO
Online via Zoom Price: $498.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
July 2024 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe July 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
August 2024 Live Chat course for Customer Service staff
Online via Zoom Price: $498.00 AUD ex GSTThe August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
August 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2024 Retail PRO
Online via Zoom Price: $497.00 AUD ex GSTThe August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
August 2024 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
August 2024 Quality Frameworks for Contact Centres
Online via Zoom Price: $798.00 AUD ex GSTLearn how to improve qualty and compliance in your call centre in this August 2024 Quality Frameworks for Contact Centres course.