Public, live and online
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour April 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
The May 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The May 2026 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
Live online CX training for Team Leaders in May 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
Learn the essentials of Workforce Management for Call Centres in this 3-day May 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
The May 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2026 online training course designed specially for contact centre managers.
The May 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2026 Customer Journey Mapping training workshop.
The May 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course.
The May 2026 Public Sector Customer Service Foundations course improves phone, email and in-person skills via 2 x 3-hour live online sessions.
Learn how to design, build, implement and optimise a Quality Framework for Contact Centres May 2026 course to improve efficiency, compliance and the quality of customer conversations.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course June 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
Build confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this June 2026 Call Centre Operations for Team Leader course delivered live, online.
Learn the essentials of Workforce Management for Call Centres in this 3-day June 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Join the June 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour June 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour June 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
The June 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.
The June 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
The June 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The July 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
Learn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
The August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course - suitable for all customer-facing employees.
Learn the essentials of Workforce Management for Call Centres in this 3-day September 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in September 2026, live and online.
The October 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course - suitable for all customer-facing employees.
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.