Customised & Private Training Courses

CX Skills offers both public courses (available to anyone who purchases a ticket) and private training courses that are delivered just for your employees only.

Whilst there are a lot of benefits from sending employees to our public courses (either online or in-person), there are also numerous benefits of a private training course that we have outlined below.

Private courses can be delivered onsite at your own premises or online using our existing courses and modules, or we can design something specifically for your business.

We’re happy to travel! We offer private training courses all over Australia including Melbourne, Sydney, Adelaide, Perth, Brisbane, Darwin and Hobart as well as internationally including New Zealand, the Philippines, Fiji, Thailand, Singapore, Papua New Guinea and more!

private training courses for customer service
Simon Blair, one of our trainers, conducting a private training course onsite.
Our customised private training courses have an average review rating of 4.8 out of 5 (based on 74 independent reviews)
Very good16%

Benefits of Private Training Courses

1. Scheduling flexibility

Running a business or contact centre operations is always like walking a tightrope balancing resources to demand.

Unlike our Public courses that have fixed dates and times, private training courses enable you to schedule the course dates, times and durations that best suit your business to minimise or eliminate the business impact.

For example:

  • You may prefer an 8-hour course delivered as a 1 x 8-hour session, 4 x 2-hour sessions,  or 2 x 4-hour sessions.
  • There might be a day of the week or a time of the month that is quieter and more suitable for training.
  • Seasonal variations that make it a better time to conduct training.
  • Timings to suit an existing program, conference schedule etc.

In short, private training courses enable you to select the best option for your business!

2. Customised Course Content

Our public courses have a set course agenda and modules – this means that regardless of whether you attend a course in March or August, it will be exactly the same, the only difference will be the attendees on the course.

But sometimes our set course agendas may not be the best fit for your business.

With a private training course, we can design it to suit your exact requirements.

  • More of one module, less of another.
  • A greater focus on service or sales, more on handling complaints etc.

Just talk to us and we’ll customise a training course just for you!

3. It's all about you

In our public courses, we use generic role-plays, customer scenarios (including calls & emails) and fictional products and services to help facilitate our training as well as set modules and content.

With our private courses, all the content can be tailored to your business – we can use actual calls and emails, your products and services etc. that can help improve the learning outcomes specifically for your business.

4. Privacy!

With our public courses, it may not always be the best forum to share your ‘dirty laundry’ and talk about some of the specific challenges, or to share specific products or services information.

With a private course, as it’s just for your employees, it’s a safe forum to talk about business-specific information and examples that can aid in the facilitation of the training.

5. Cost-effective

Just because a course is being delivered privately, it doesn’t mean it has to be expensive!

We are able to offer many of our private courses at prices similar to our public courses and generous discounts are available for teams/workplaces.

Simon Blair training for CX Skills
Shane Goldberg training for CX Skills
Daniel Ord running a private training course on contact centre management

Private Training – Onsite or Online Options

All of our customised and/or private training courses can be delivered online or onsite*.

Online Training

All our training courses have now been adapted to be delivered privately online, typically via Zoom either where employees can dial in individually, or we can stream directly into a training room, boardroom etc for group training.

Being online, it can be easier to schedule shorter, more frequent training sessions which can provide a number of benefits.

Learn more about the benefits of online training >

Onsite Training

When online training isn’t a good fit for your business, we can come to you!

With COVID now hopefully consigned to the history books, face-to-face/in-person training is back again as an option for the majority of our training courses!

*Any onsite training is subject to COVID restrictions (that hopefully remain removed!) and additional travel costs may apply depending on the location of your premises relative to the location of our trainers etc. 

Customer Testimonials

You’ll find a selection of the most recent customer reviews for our private training courses below or you can read all the customer reviews and testimonials here >

Available Private Training Courses

Most of the courses you see on our website can be conducted privately either in-house (at your organisation) or online (typically via Zoom) with some of our popular categories below.

Don’t see exactly what you need? Click here to see all the upcoming courses or contact us to discuss a customised training solution.

Ready to discuss your private training course?

If you’d like to speak to us about a private course,  call us on +61 3 9008 7287 Monday to Friday between 8:30 and 17:00 Melbourne, Australia (AEST or AEDT) or leave your details below and we’ll contact you!

  • Please leave a short description of the type of private training you need.