CX Skills Private Training Courses for call centres

Customised & Private Training Courses

4.8
Rated 4.8 out of 5
Our customised private training courses have an average rating of 4.8 out of 5 (based on 35 reviews)
Excellent83%
Very good17%
Average0%
Poor0%
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CX Skills offers both public courses (anyone can purchase a ticket to a course) and private training courses that are just for your team only.

As whilst our public courses can be a great way to meet others and learn about other industries, sometimes it’s more practical (and cost-effective!) to conduct training courses that are designed just for you.

Private training courses can be completely customised or they can be based on one of the existing courses that we teach publicly.

Our private courses can be delivered in the comfort of your own premises or online for people working at-home/remotely or even directly into a training room/boardroom for employees onsite.

We can come to you! Subject to COVID restrictions, we can run courses all over Australia including Melbourne, Sydney, Adelaide, Perth, Brisbane, Darwin and Hobart as well as all over the world including New Zealand, Philippines, Fiji, Thailand, Singapore, Papua New Guinea and more!

CX Skills customised training courses

Benefits of Private Training Courses

1. Scheduling flexibility

Running a business or contact centre operations is always like walking a tightrope balancing resources to demand. Private training courses enable you to schedule the course dates, times and durations that best suit your business to minimise or eliminate the business impact.

For example, we have 8-hour courses that are currently delivered publicly in 2 x 4 hours sessions on a set date and time. You may love the course but would rather the training be completed in one full day. Or perhaps 4 x 2-hour sessions would work best in the mornings.

Private courses enable you to plan the best option for your business.

2. Cost-effective

Without the expenses of venue hire, catering, insurance and travel costs for our trainers we are able to pass on the savings to lower the costs of our courses making it more affordable to receive high-quality training from leading local and global trainers.

3. Customised Content

In our public courses, we use generic role-plays, customer scenarios (including calls & emails) and fictional products and services to help facilitate our training as well as set modules and content.

With our private courses, all the content can be tailored to your business – we can use actual calls and emails, your products and services that can help improve the learning outcomes specifically for your business.

You may also see some courses on our website that look great – but you’d like to pick and choose some of the modules. Just talk to us and we’ll customise a training course just for you.

4. Privacy!

In our public courses, we use generic role-plays, customer scenarios (including calls & emails) and fictional products and services to help facilitate our training as well as set modules and content.

With our private courses, all the content can be tailored to your business – we can use actual calls and emails, your products and services that can help improve the learning outcomes specifically for your business.

You may also see some courses on our website that look great – but you’d like to pick and choose some of the modules. Just talk to us and we’ll customise a training course just for you.

5. On-premise training

Save both time and money on having your team commute to a training venue when we can come directly to your premises*. We provide training in all Australian locations as well as overseas having conducted training courses in New Zealand, Philippines, Singapore, USA, Germany and more! *Travel costs may apply and any onsite visits are dependent on COVID restrictions.

Simon Blair training for CX Skills
Shane Goldberg training for CX Skills
Daniel Ord running a private training course on contact centre management

Onsite or Online

All of our customised and/or private training courses can be delivered online or onsite*.

Online Training

All our training courses have now been adapted for online delivery, typically via Zoom.

Onsite Training

We can come directly to your premises to train locally, interstate or overseas.

*Any onsite training is subject to COVID restrictions and additional travel costs may apply depending on the location of your premises, our trainers etc. Please note that currently (2022) with the volatility of COVID and its associated variants, it’s still quite difficult to plan too far ahead for any onsite training and travel, particularly interstate and overseas is challenging.

Customer Testimonials

You’ll find a selection of the most recent customer reviews for our private training courses below or you can read all the customer reviews and testimonials here >

Highly recommend the Customer Journey Mapping course!

Rated 5 out of 5
5 January 2022
Review of Customer Journey Mapping (Private Course)

Shane is a fantastic facilitator who guides you through this practical, hands-on course where you get to create your own customer persona and journey map using Mural, an online journey mapping and collaboration tool. Whether you’re new to customer journey mapping or just want a refresher, this course will cover everything you need. Highly recommend!

Avatar for Vera Lynch
Vera Lynch
Organisational Development Business Partner
Canterbury Bankstown Council

Customer Journey Mapping

Rated 4 out of 5
10 December 2021
Review of Customer Journey Mapping (Private Course)

A great session with Shane giving us some good insights and practise with Customer Journey Mapping.

Avatar for Valerie Dinger
Valerie Dinger
Organisational Development Lead
Canterbury Bankstown Council

Interactive experience

Rated 5 out of 5
10 December 2021
Review of Customer Journey Mapping (Private Course)

I loved that there was a focus on practical learning and how the theory tied in with our discussions. It was great as well to think from a customer point of view as sometimes we can get lost and focus on what the organisation wants to do, rather than what the customer needs. Overall, great learning experience.

Avatar for Vyllia Meas
Vyllia Meas
Business Analyst
Canterbury-Bankstown Council

Available Private Training Courses

Most of the courses you see on our website can be conducted privately either in-house (at your organisation) or online (typically via Zoom) with some of our popular categories below.

Don’t see exactly what you need? Click here to see all the upcoming courses or contact us to discuss a customised training solution.

If you’d like to discuss a private, customised training course for your business contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or complete the online form below.

  • Please leave a short description of the type of private training you need.