CX Customer Experience Training Courses
Customer Experience or CX for short is a relatively new field (although the concept of looking after your customers is as old as the dawn of time) and there is no shortage of customer experience courses and CX training available to arm yourself with the latest skills.
Our focus at CX Skills is to bring you the best Customer Experience training courses available designed and delivered by the leading practitioners to ensure the skills you learn are going to be instantly put to use.
Whether it’s an Introduction to CX, CX Management Fundamentals, CCXP exam preparation, Customer Journey Mapping, Net Promoter Score (NPS) and more – we’ll have all our upcoming customer experience training courses listed here.
What is Customer Experience?
“Customer Experience is a skilled profession that optimises a customer’s perceptions and interactions with a brand to deliver better business outcomes.”
So it’s not just the contact centre or the retail counter staff, but all the interactions a customer has with a brand from marketing, the website, the delivery driver, the instruction manual, the packaging of a product and so on.
How is Customer Experience measured?
Given the wide scope of the customer experience definition, there are lots of methods companies use to measure the customer experience with some of the common CX measurements including:
Available CX Customer Experience Training Courses
Learn more about the different Customer Experience training courses we offer by clicking on the buttons below or see a list of all the upcoming publicly available courses at the bottom of this page.
Why is Customer Experience so important?
We’ve long known that treating your customers well is good for business. After all, have you ever continued to do business with a company that doesn’t value you, was rude to you and so on?
But CX has often been thought of that is something a bit ‘fluffy’ using words and terms like ‘delight the customer’ etc.
The truth is, good CX is great for the bottom line as these latest CX Statistics demonstrate:
- 84% of organisations working to improve CX report an increase in revenue (Dimension Data)
- Increasing customer retention rates by 5%, increases profits by 25% to 95% (Bain & Company)
- 67% of consumers and 74% of business buyers say they’ll pay more for a great experience (Salesforce)
- Loyal customers are seven times as likely to test an offering, five times as likely to buy again and four times as likely to refer (XM Institue).
Customers spend more, stay longer, help promote your business and a whole host of other benefits – and smart businesses are leading the charge in making sure their customer experience is front and square in their strategy.
Customer experience management Roles like the Chief Customer Officer are starting to become more commonplace as CX is driven from the executive team down and the thirst for individuals who can help bring customer experience disciplines to a business has never been higher.
Customer Experience Certifications
If you are looking for customer experience certifications, there are no local (Australian) certifications, however, there are some options you may want to consider:
- The Customer Experience Professionals Association (CXPA) offers international accreditation as a Certified Customer Experience Professional (CCXP). We are not affiliated with them, however, our CX Management Fundamentals course is aligned with their framework and the course serves as great preparation for anyone thinking of going for the certification.
- COPC is a global consulting firm that offers CX training and accreditation.
- Disney is also renowned for their customer experience course however it does require travel to the USA and it’s not cheap!
Public and Private Training Options
CX Management is moving at a rapid pace and we’ll keep adjusting our course offerings to ensure we bring you the very best options available.
All of our Customer Experience training courses can be delivered privately or publicly and are designed, updated and delivered by industry experts.
Our publicly available courses enable you to enrol as few as one employee making them a cost-effective way of upskilling yourself or a select few in the latest CX management skills.
The public courses can also be a great way to interact and learn from others in either the same or different industries.
Each course has fixed times and dates making it easy to plan around shifts, holidays, induction periods etc.
You’ll find a list of any upcoming public Customer Experience Training Courses at the bottom of this page.
Whilst the public CX training courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of agents within your business.
Our private courses can be delivered in-house or online with dates and times to suit you and are often a powerful way to ensure everyone in your business is ‘on the same page’ to drive CX results.
Customer Experience Course Testimonials
We’re incredibly proud of the customer testimonials we’ve received for our Customer Experience courses.
You can read some of the latest below or you can read all of our customer testimonials here >
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service, workforce optimization and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're an accredited training provider of the Australian Customer Experience Professionals Association (ACXPA) and we are proudly Australian owned and operated.
We’re grateful to have been trusted by hundreds of customers and we’re proud of the amazing customer testimonials we’ve received so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
Upcoming Public Customer Experience Training Courses
You can purchase a ticket instantly for one employee or your whole team to the courses listed below.
Payment can be made by credit card, or you can request an invoice on checkout.