CX Skills Customer Testimonials
We are incredibly grateful to our customers who have taken their time to leave us testimonials after completing one (or more!) of our courses. Whilst we might only be a small Australian-owned company, our focus is on ensuring all our students receive world-class training from both local and global experts and we love nothing better than getting some great feedback from our students!
With a focus only on contact centre, customer experience and customer service courses facilitated by industry experts, ultimately it’s the passion for the industry and the quality of our training that is our differentiator in the market.
We’ve listed some of the CX Skills customer testimonials below from students who have completed some of our courses and you’ll also find a lot more testimonials directly on the course pages.
Like to learn more about CX Skills? Click here to learn more >
Google Reviews
We only joined Google in late 2020 but better late than never right?
Customer Testimonials
We’ve listed a selection of customer testimonials below with more on the specific course pages.
I recently attended the Contact Centre Management Fundamentals course and found it extremely useful and relevant. Daniel was extremely knowledgeable on all topics and handled questions with ease. He was a great trainer and I found the session had a great mix to suit all learning styles.
I have taken so much from this course, the networking opportunities as well as the CX Central website and associated resources. I highly recommend attending if you are looking to better understand contact centre management regardless of what level you work at. – Nicole, Education and Advice Team Leader, TWU Super
Daniel, Marcus and Justin provided an outstanding course that was presented professionally and engaging. It was great to attend a training course that enabled time to ask relevant questions, obtain reassurance and seek clarification from other participants.
Though the session was run via Zoom, I felt Daniel engaged with the attendees in such a way that it encouraged networking opportunities and to learn from each other as well as supporting each other in progressing theory into current real-life examples.
Cannot speak enough about the after course work and the offering Justin provides for the CX community. Adrian Powell, Team Leader, Portable Long Service Authority
Thank you team! It has certainly changed the whole perspective on how I used to see and handle the issues not just at the workplace but also in day to day life. Very practical and informative course content delivered in a very professional way. Highly recommended! – Badri Pokhrel, SDA Service Delivery Manager, Multiple Sclerosis Ltd
What a fantastic, informative, fun and mind-changing course! Loved every minute of it and learned so much; things that will remain with me for a very, very long time. Having a presenter like Daniel Ord, who made the whole course so engaging, makes all the difference. I can honestly say, this is the best course I have ever attended. A special thank you also goes out to Justin and Marcus! – Amanda, Enrolment Officer, Harrisdale Secondary School
“We weren’t sure what to expect when we switched from the classroom training approach to an online delivery model. It exceeded all expectations and provided an even better experience for staff as well as enhanced learning outcomes. I couldn’t recommend it more highly. – Tim Green, Commercial Capability Manager, Philip Morris
I loved the training! I’d been looking for this type of training for some time and it certainly exceeded all my expectations. A great opportunity to learn the fundamental principles and frameworks behind Customer Experience and Daniel was a great presenter! – Katrina Hassett, Student Services Manager, Gordan TAFE
I thoroughly enjoyed the course and for me personally, I rank the course as the best one I have done throughout my career. – Clare Hagioglou, Senior Systems Officer Customer Service, Customer & Digital, City of Casey
It is one of the best courses I have done in my career. It was all so relevant and logical. My challenge now will be ‘where to start’! It was great meeting everyone and hearing their stories too. – Christine Stuart, Capability Manager, Contact Centre Branch, Water Corporation
The past two days would not have been so worthwhile and enjoyable without the contribution of the group – thank you for your openness and honesty, and it was a pleasure to meet you! And especially thank you to Justin and Daniel for the simple but effective way of explaining the content – so easy to follow along and absorb, even at the end of the day! – Jessica Lonergan, Coordinator Customer Service, Gordon Tafe
I have to say I didn’t sleep much at all last night, so much information and learning bouncing around in my head, so much to challenge and definitely lots of opportunities to improve. The hardest part is going to be where to start! Ah wait, I know the answer to that one, Service Level! – Claire Prescott, Contact Centre Manager, Unity Water
The CX competencies training was a real eye-opener for me! As the head of the call centre channel, my focus has traditionally been on my team but this course has enabled me to see the bigger picture and provided me with the skills and framework to apply CX strategies and thinking across our entire business. – Maureen Wanu, Head of Customer Contact Centre, Bank South Pacific Limited
The best days I’ve spent in training for a long time! This course is the ‘gold standard’ for Customer Experience Professionals looking to sharpen their skills and understanding of the six core competencies needed to effectively lead and transform their organisation’s Customer Experience – Mike Whittaker, Manager Customer Service, City of Casey
“When we started our work with Simon we incorporated his Five Degrees model into our CX framework. This has helped us deliver improved service through via both our own staff and also those with our outsourced partners. Everyone has reaped the benefits from our improved Service Desk experience to Toyota employees that has come from our long-term partnership” – Michael Mirabito, Manager – Service Improvement, Toyota
Video Testimonials
Thanks to COVID it’s been a while since we’ve been able to film some testimonials in person but here’s some we recorded in 2019.
More CX Skills Customer Testimonials
All of our trainers are industry experts and their expertise and passion is certainly not lost as evidenced by more customers testimonials below.
“Thought I would let you know that it is the most outstanding Customer Service course I have ever done! From the videos to the role-plays and the general interaction with the guys. They were both professional and fun. Great work guys. Thanks! – Customer Service Training Participant, TAFE NSW
“It is difficult to come up with one part of the training that was my favourite. The whole thing I believe was one of the most inspiring training sessions that I have done in 11.5 years at Aurora. I’m excited at just how much the Five Degrees approach can improve our customer experience – Customer Service Team Leader Training Participant, Aurora Energy
“I would recommend this training as it was insightful and refreshing. Simon really made us step out of our own perspective and into the customer experience. There were things he covered that I was just wowed by. I’m so used to set scripts and pitches but Simon covered the words to say, voice volume, pauses and how to have conversations that makes the customer comfortable to build trust.” – Customer Service Training Participant, Philip Morris
“WOW OH WOW, I’ve just listened to recordings of three of the coaching sessions Simon did. The way he delivers his feedback is awesome and he has some really powerful tips for the guys which simplify things.” – Customer Service Train-the-Trainer Participant, RACT
“As a new Manager, this was a fantastic affirmation of the direction I am headed in. Daniel was professional and engaging and has given me the tools to improve the experience at our organisation.”
“Fantastic program clearly addressing the subject matter. Super energy maintained right through the program. Keep it up!!”
“As a new Manager, this was a fantastic affirmation of the direction I am headed in. Daniel was professional and engaging and has given me the tools to improve the experience at our organisation.”
“Fantastic program clearly addressing the subject matter. Super energy maintained right through the program. Keep it up!!”
“This is the best course I have taken so far. Daniel was very good. The course touches on current issues. Roleplays were very useful.”
“Interesting, fun & easy to understand because there’s a lot of examples.”
“Justin’s knowledge and experience in the industry gives you an invaluable insight into how we can improve our operations. The course was very informative and enjoyable!”
“A great experience for anybody seeking to become a leader in the call centre. Clear and comprehensive material that will challenge you to become a better you.”
“Justin is a wealth of knowledge and adapts well to the skill of the audience. We will certainly be implementing a few of the concepts we learnt.”
“Justin was an excellent teacher, very charismatic with his information delivery. The course was informative, relevant and presented in a logical way that was easy to understand.”
What type of training do you need?
Click the type of training you need below to learn more. Courses can be delivered privately or publicly as well as online or in-person.