
CX Skills Customer Testimonials
We are incredibly grateful to our customers who have taken the time to leave us a customer testimonial after completing one (or more!) of our courses. Whilst CX Skills might only be a small Australian-owned company, our focus is on ensuring all our students receive world-class training from both our local and global training partners and we love nothing better than getting some great feedback from our students!
Whilst there are a number of training providers out there, ultimately it’s the passion for the industry and the quality of our training that is our differentiator in the market and that’s reflected in the customer testimonials we’ve received.
We’ve listed some of the most recent CX Skills customer testimonials below from customers and included the ability to filter all customer testimonials by course, rating etc to provide you with full transparency.

Direct Customer Testimonials & Reviews
On the completion of any of our courses, we offer the opportunity for participants to leave us a customer review/testimonial via two methods – directly on our website or via Google. You can find a list of all the reviews below – just use the filters to narrow the results or scroll through them all!
Invaluable tips on how to manage difficult customers
The video outlining the 5 chairs presented a succinct and excellent outline of how to respond when faced with a dilemma or difficult situation. There are aspects of the course that stood out for me, such as the enquiry confirmation. This is an aspect that I believe the team could really benefit from as in my experience it is not used enough.
The use of negative/positive words role play certainly enhanced to me and the team how easy it is to use a word or phrase that could make a difficult situation worse or better. Overall the pace and engagement with the participants was about right for me. The trainer provided some good examples and was able to convey and deliver the course content in an engaging way.
I would recommend the course to any person who deals with customers service.

Outstanding course- highly recommend for any Contact Centre Manager
Excellent course with a well thought and usefull material that can be put into practice immediately . Definitely will help to solve a lot of common challenges any CCM experiences. Many CCMs get their knowledge through experience and passed from their leaders, however this course certain helps to complete the knowledge gaps and also challenge some of the way you were taught. Thanks to Dan and Marcus .

What a great course!
So much information but all extremely valuable. Daniel and Marcus were nothing but fantastic throughout this course. Will definitely recommend to my colleagues and friends

Excellent content, Excellent delivery, Excellent Instructor
I’ve participated in several courses with CX Skills now, specifically with Daniel Ord as the instructor. Daniel has a wealth of knowledge around customer experience and his history in customer service is top notch. CX Skills has become my go to for my team’s customer service and customer experience development. Look forward to next one.

Great Job
I am so lucky to be able to join this training! Thank you very much for sharing the knowledge and improving my knowledge about live chat.

Amazing course!
The course itself was broken down into three sections, with each section covering what you would experience daily working within customer service, then it was further broken down and explained in more depth. Within each section, I took away multiple points that I would find myself using each day. One extremely interesting key point I took away from the ‘Difficult Situations’ section was how customers react and respond to each situation.
Dan (the instructor) broke this down into 3 states of response, ‘The Parent’ ‘The Adult’ and ‘The Child’, depending on the situation you are faced depends how a customer will choose their response. My job in this is to ensure I remain on the ‘Adult’ response, no matter how a customer reacts, whether it be a childish manner or a parental and controlling matter. Although it is quite hard to put a finger on one key point as I have 4 pages worth of notes and will most definitely be referring to the course guide!
The whole course resonated with me but something I found stood out was the ‘How to Say No and the Six Solution Types’ section. This was my main reason for participating in the course and I found it challenging but useful. They covered both how to say no but also how to say yes after saying a no, all to ensure the customer leaves feeling satisfied even if they didn’t get the answer they initially desired. We touched on a few topics within this section but the psychology behind it was fascinating and learning how to restructure your sentences and wording to create a scenario where the customer feels satisfied will be something I will apply a lot more to my work.
Although I only touched on a few topics that resonated with me, I can confirm that it was well worth it and an experience like no other course. Dan was intriguing and kept everyone engaged by using multiple learning types and you could see everyone enjoyed themselves. He had my full attention, and I was more than happy to participate in the activities and give my opinion/point of view.
I think this course was unique and the way it was structured was amazing, I think we would benefit from keeping the CX Courses on speed dial anytime we need to upskill as it was engaging and easy to follow, and even though it was in a group setting I felt I experienced it individually and learnt a lot of valuable information.

Google Reviews
As well as the opportunity to leave us a review/testimonial directly, we also provide our students with an opportunity to leave us a review directly on Google.
Just in case you doubt the authenticity of any of the customer testimonials above (we promise they are all real!), Google reviews are not able to be edited so you can be confident in the reviews and scores provided.
Video Testimonials
Thanks to COVID it’s been a while since we’ve been able to film some customer testimonials in person but here’s some we recorded in 2019 where it brings the words to life so you can ‘feel’ their experience.
Some of our Favourite Customer Testimonials
We are grateful to have received so many wonderful customer testimonials and reviews and have included some of our favourites below.
Ready to organise your training?
All our courses are now available online – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
You can purchase tickets instantly to all the public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
May 2022 Introduction to Contact Centre Management
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management
May 2022 class for Team Leaders and Managers.
May 2022 Phone Customer Service Booster
The May 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
June 2022 Customer Service Phone Professionals
Supercharge your customer service skills with our June 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (delivered over 3-weeks) suitable for all phone-based staff.
June 2022 Contact Centre Quality Assurance Training
Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our June 2022 online course delivered by global expert Daniel Ord.
June 2022 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) June 2022 online training course delivered by global expert Daniel Ord.
June 2022 BECOME an Amazing Call Centre Team Leader
Give your Team Leader superpowers in this June 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
June 2022 Real-Time WFM for Contact Centre Analysts
The June 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
June 2022 CREATE Amazing Call Centre Team Leaders
Learn the framework to develop amazing Call Centre Team Leaders in this June 2022 course delivered over 3 x 2.5-hour sessions.
June 2022 Live Chat Customer Service
The June 2022 Live Chat Customer Service course is for frontline employees helping them to deliver great customer service over the live chat channel. Delivered over 2 x 4-hour online sessions.
June 2022 WFM for Practitioners
Learn the essentials of Workforce Management for Call Centres & Retail in this 3-day June 2022 WFM for Practitioners & Managers training course.
June 2022 Introduction to Customer Experience Course
Fast track your customer experience skills in our June 2022 Introduction to CX Course – suitable for busy managers and executives wanting to learn more about Customer Experience.
June 2022 Phone Customer Service Booster
The June 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
June 2022 How to Monitor and Coach Call Centre Agents
Learn the skills to effectively Monitor and Coach Call Centre Agents in this June 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
June 2022 Employee Engagement Activities for Managers
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team in this June 2022 Employee Engagement Activities for Managers workshop.
July 2022 Inbound Sales Phone Professional Training Course
Improve your sales conversions and customer engagement in this July 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
July 2022 Managing Difficult Customers
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour July 2022 online course suitable for all customer-facing employees.