CX Skills Customer Testimonials
We are incredibly grateful to our customers who have taken the time to leave us a customer testimonial after completing one (or more!) of our courses. Whilst CX Skills might only be a small Australian-owned company, our focus is on ensuring all our students receive world-class training from both our local and global training partners and we love nothing better than getting some great feedback from our students!
Whilst there are a number of training providers out there, ultimately it’s the passion for the industry and the quality of our training that is our differentiator in the market and that’s reflected in the customer testimonials we’ve received.
We’ve listed some of the most recent CX Skills customer testimonials below from customers and included the ability to filter all customer testimonials by course, rating etc to provide you with full transparency.
Customer Testimonials & Reviews
On the completion of any of our courses, we offer the opportunity for participants to leave us a customer review/testimonial via two methods – directly on our website or via Google. You can find a list of all the reviews below – just use the filters to narrow the results or scroll through them all!
Highly recommended, informative and well structured
I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.
He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.
The session was overall fun and informative, thanks to Simon’s excellent teaching style.
Response from CX Skills
Thanks Maria for taking the time to leave some lovely feedback, that’s great to hear you enjoyed the course and had some fun in the process!
100% Recommended!
Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.
It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.
Response from CX Skills
Thanks Todd, so thriled to hear that you are putting the skills to use and it’s making a difference – that’s exactly what we loved hearing!
Excellent Training Session on Customer Service
I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.
Response from CX Skills
Thanks Logan, glad you enjoyed it and yes, those FBI techniques are great once you know them!
Very Informative Course
The course was very interesting, we learnt skills that can be developed both professionally and personally!
The trainers were knowledgeable and delivered a informative course that had great content and was able to be tailored to our specific industry.
Response from CX Skills
Thanks Rebecca, thrilled to hear you enjoyed the course and that the team also enjoyed the learnings and have already started to use them!
Highly Recommended , " Five Stars all the Way"
This training transformed my thinking both professionally and personally.
It emphasises Communicating clearly – Avoid dumping too much – Breakdown the information – Don’t Assume – Do your Checks.
These strategies are invaluable in any conversation. Thank you, Simon, for the excellent guidance – much appreciated.
Response from CX Skills
Thanks Monika, great to hear the learnings have been invaluable!
Positive training course
I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.
The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.
I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.
Thank you for sharing your experiences and guidance.
Response from CX Skills
Thanks Erin, we love hearing that kind of feedback! So glad you’ve been able to use some of the strategies you’ve learned into practice and work and home 🙂
Google Reviews
As well as the opportunity to leave us a review/testimonial directly, we also provide our students with an opportunity to leave us a review directly on Google.
Just in case you doubt the authenticity of any of the customer testimonials above (we promise they are all real!), Google reviews are not able to be edited so you can be confident in the reviews and scores provided.
Video Testimonials
Thanks to COVID, it’s been a while since we’ve been able to film some customer testimonials in person, but if you like to see and hear people talking about their experience with our courses we thought you might enjoy this video!
Some of our Favourite Customer Testimonials
We are grateful to have received so many wonderful customer testimonials and reviews and have included some of our favourites below.
100% Recommended!
Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.
It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.
Response from CX Skills
Thanks Todd, so thriled to hear that you are putting the skills to use and it’s making a difference – that’s exactly what we loved hearing!
Positive training course
I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.
The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.
I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.
Thank you for sharing your experiences and guidance.
Response from CX Skills
Thanks Erin, we love hearing that kind of feedback! So glad you’ve been able to use some of the strategies you’ve learned into practice and work and home 🙂
Strongly Recommended!
Did the introduction to contact centre manager course with Justin, and it was a fantastic experience!
You could clearly see the passion and joy Justin had for what he was teaching and it was clear to see his experience.
I really enjoyed some of the storytelling and practical examples Justin provided, it really helped tie everything together.
Strongly recommend!
Response from CX Skills
Thanks Jim, glad you enjoyed the course and some of the stories along the way – they certainly do help bring it all to life!
Fantastic content and practical takeaways
Just finished the introduction to contact centre management course, I really enjoyed it Justin was excellent as facilitator. Some fantastic content.
This course is great for a variety or people in different positions. Team leaders looking to progress would get a lot of benefit but even Contact Centre managers like me who have done the role for a while.
It provided some great insights to customer experience and how to help your team leaders to have a greater impact on their people & customers. I’m armed with quite a few practical take aways.
Response from CX Skills
Thanks Daniel, appreciate the kind words and really glad to hear you enjoyed the course and got some practical takeaways!
Excellent course covering strategy and best practice thinking for CX
Really enjoyed this course! Designed well so that it fits with a busy work schedule.
Great content, delivery and knowledge from Daniel and interesting discussions with the group.
I found this course really valuable and have been able to implement and test some thinking and ideas immediately.
Response from CX Skills
Thanks Shelley for taking the time to leave a review and super happy to hear that you found it a valuable investement and put some of the learnings to immediate use!
Course Categories
We have a range of different courses available – just click on the categories below or check out the upcoming public courses at the bottom of this page. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Got questions about any of our courses? Want to train your whole team or centre or discuss a customised training solution? Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >