Corporate training programs
Corporate Training Programs That Deliver Real Results
CX Skills designs and delivers specialist training programs, from frontline customer service and contact centre teams to company-wide culture programs and leadership development.
Practical, engaging and built around outcomes your business can measure.
Live and instructor-led, online or onsite across Australia, New Zealand and the Asia Pacific, plus self-paced online programs for any size team.
- 400+ organisations trained
- ACXPA certified courses
- Specialist CX & service training since 2018
Trusted by leading organisationsHundreds of businesses, from local councils to national brands, have chosen CX Skills to upskill their teams. See who we’ve trained
Your options
Three ways to build your training program
Most organisations looking for corporate training assume they need a fully customised program, and that it will be expensive.
We can build one, but it isn’t your only option. Our ready-made programs can still be tweaked for your team, and are typically faster and more cost-effective.
Fully customised program
Designed from scratch around your organisation, your people and your goals.
- Built around your scenarios, products and KPIs
- Online, onsite or blended delivery
- Ideal for unique or complex needs
- Minimum 5 participants
Ready-made program
Proven programs built on decades of experience, delivered privately and tweaked to suit.
- Typically lower cost than a custom build
- Usually confirmed within a week or two
- Tweaked to your scenarios where it adds value
- Skills your people use the very next day
Self-paced online programs
Build your own pathways from our online course library, for any size team.
- Build your own course pathways
- Assign courses to your team
- Track progress and award certificates
- From $9.15 per person a month, ex GST
Only one or two people to train? Our public courses run regularly online, and you can book one ticket or several.
Our programs
Corporate training program areas
Built on decades of practitioner experience, not textbook theory or compliance checklists. Most are available as private group sessions for your team, online or onsite, with minimal lead time.
Customer service training
Ready-made programs for the most common team types: phone and call handling, frontline and retail, reception, tech support, public sector, email and live chat.
Most popularView all customer service programsCustomer-focused culture workshop
Builds a customer-first mindset across your entire organisation: frontline staff, back-office teams and leadership alike.
All employeesView workshop detailsManaging difficult customers
De-escalation, conflict resolution and professionalism under pressure. Consistently one of our highest-rated programs across every industry.
Workplace skillsView course and modulesContact centre, CX and specialist programs
Purpose-built programs for contact centres, leaders, CX teams and specialist customer conversations.
Contact centre agents
Phone skills, quality frameworks, AHT improvement and customer rapport, built for contact centres.
View courses and modulesTeam leader programs
Coaching capability, operational skills, WFM, QA and people management.
View courses and modulesManager programs
Operational and leadership capability for contact centre managers.
View courses and modulesContact Centre Coaching PRO
Frameworks, conversation skills and QA tools to lift agent performance through structured coaching.
View course and modulesCX strategy & fundamentals
Journey mapping, VOC, service design and CX measurement for managers, analysts and teams.
View courses and modulesInbound phone sales
Convert more enquiries with confident phone sales skills, not high-pressure techniques.
View courses and modulesCollections
Professional, effective collection conversations that recover money and keep the relationship.
View course and modulesRetention
Conversation skills and objection handling that turn cancellations into retained accounts.
View course and modulesNeed something different? Ask about custom design
Corporate programs explained
How a private program works
Simple, low-admin and built around minimising disruption to your operation.
Programs from our library can typically be confirmed and scheduled within a week or two of your enquiry.
1. Tell us what you need
A quick conversation about your team, the challenges you’re facing and the outcomes you want.
2. We recommend a program
We match you to the right ready-made program, or discuss any adjustments that would add value.
3. Lock in dates and format
Online, onsite or blended, scheduled around your roster and your operational constraints.
4. Training delivered
Expert practitioners run engaging, practical sessions, with skills your people use the very next day.
Half-day or full-day formats
Choose 1×8h, 2×4h, 1×3h, 2×3h or 3×3h to deliver outcomes while minimising disruption.
Multi-session programs
For deeper capability, multi-module programs build and reinforce skills across weeks or months.
ACXPA Business Membership
Want the tools, resources and support to succeed all year?
ACXPA Business Membership gives your whole team the tools, resources and support to improve all year, across customer service, call centres and customer experience.
It saves you money too, with 25% off every CX Skills live public course and a discounted subscription to the full self-paced course library.
- 8expert hubs
- 50+tools and calculators
- 50+hours of live expert access a year
- 25%off CX Skills live public courses
Live expert access, every fortnight
Our Open Mic is a relaxed, off-the-record Zoom every second Tuesday with ACXPA’s founder and CEO.
No agenda, no slides: bring a question, share what you’re working through, or just listen.
CX and Call Centre Roundtables
Monthly live panels with CX and contact centre leaders on the problems customer-facing teams face every day.
Every session is kept in a searchable library, with an AI assistant that answers your questions.
Premium self-paced courses
Each course has a training video, workbook, action plan and quiz, with an instant certificate when you finish.
Every staff member you allocate a membership to gets their own access.
Plus the wider ACXPA toolkit
Eight expert hubs
Customer service, CX, call centres, complaints, coaching, training, WFM and benchmarking.
Full self-paced library
Unlimited access to the complete CX Skills library of 300+ courses, at a members-only rate.
Call centre rankings
Monthly, quarterly and sector reports from the Australian Call Centre Rankings, tracking 48+ metrics.
Business Membership starts at $497 ex GST a year for a team of five, dropping to $35 per person at 100 people.
Every member gets 25% off CX Skills live public courses.
Why CX Skills
What makes us different
There’s no shortage of training companies.
CX Skills programs are designed and delivered by practitioners who’ve run frontline teams and contact centres of every size, and CX Skills is the official training partner of ACXPA.
Here’s why organisations keep coming back. Learn more about us.
Decades of experience
Programs designed around what works in real customer-facing operations, refined over decades of practitioner experience.
Ready-made, without the wait
Proven content that delivers results without weeks of customisation, at lower cost and with less internal resource.
Practitioners, not academics
Facilitators who’ve managed frontline teams, run contact centres and led CX functions, in small and large organisations.
Outcomes you can measure
Better CSAT, lower AHT, fewer escalations and higher QA scores, not just end-of-day satisfaction surveys.
Transparent pricing
No mandatory consultancy packages, per-seat licence traps or hidden fees. We quote clearly and upfront.
Your team will enjoy it
Consistently rated 4.9/5 by participants, with engaging facilitators, real practice and zero death-by-slides.
Reviews
What participants say
Verified reviews from organisations that have run CX Skills programs for their teams.
374 verified reviews across all CX Skills courses
Read every reviewCourses in this area · 87 reviews
On Google · 39 reviews
Independently verified
Very insightful
What an amazing course, very engaging and super helpful. I would recommend this course to all who are both new and experienced in the call centre environment.
Insight for understanding a wider view of the contact centre and the management view
I enjoyed having exposure to wider contact centre practices, which helped me now understand the drivers of corporate decisions. This has shifted my own focus to be more aligned to the directions of a healthy operation centre.
Enlightening!
I learnt a lot of different terminologies and equations for things I’ve never been exposed to before. I wish I could’ve had this training with Justin at the beginning of my journey as a Team Leader.
Engaging and insightful!
Justin himself was relatable and great at keeping the content engaging as we moved through the different topics. These topics varied in how interesting they were, but all were well explained and presented and very relevant to the management of contact centres.
Overall the training was insightful, useful, and made sense. I would recommend this course for anyone starting out in any leadership or management role in a contact centre, and in particular learning how to link raw data with actual performance and outcomes was really great. Thanks Justin!
Eye Opener to Contact Centres
This course really opened my eyes to how call centres work and the metrics that are looked at to determine quality.
After this course I feel more equipped to handle and support my staff with the tools and information given to me with this course. I thank Justin for running my colleagues and myself through this so I can now support my staff and coach them to better version of themselves.
As a newbie in a leadership role, very informative!
Good introduction into the roll. Good break down and explanation of metrics, what they are and how each one effects/impacts different areas and the big picture. Overall very clear and easy to understand.
FAQs
Corporate training questions
Common questions from L&D and operations teams planning a program.
How much does a corporate training program cost?
Do your programs need to be customised for our organisation?
I only have one or two people to train. Can you still help?
How quickly can you run a program for our team?
What size teams do you run private programs for?
Do you deliver training nationally?
Can you run programs for both frontline staff and their managers?
Who runs the training?
Ready to talk about a corporate training program?
Tell us about your team and what you’re trying to achieve, and we’ll come back with a recommendation and a clear quote.