CX Skills Course Terms and Conditions

The following terms and conditions apply to all companies, persons or other entities ("you") attending any course ("Course") organised by CX Skills ABN 58 817 433 774 ("CX Skills", "we" or "us"). Please make sure you have read and understood them.

By completing the registration form for a Course, or by paying one of our invoices, you agree to these terms and conditions ("Terms"), and they form part of the contract between us ("Contract"). You will make sure your employees, partners, agents, contractors, subcontractors and anyone else attending the Course on your behalf complies with these Terms.

The Contract is formed when we send you a booking confirmation.

1. Payment

1.1The fee for attending the Course will be stated on the CX Skills website. Prices are exclusive of GST except where expressly stated otherwise. All payments for the Course must be made in full at the time of completing the registration form, and in any event before the date of the Course, unless prior arrangements have been made.

1.2All fees and charges are payable in Australian dollars ($AUD), either by card through our online payment gateway at the time of booking, or by invoice where we have agreed to issue one.

1.3Where an invoice has been issued for Course payment, our payment terms are strictly 14 days unless agreed in writing beforehand.

1.4Under no circumstances will Course attendance be allowed if the invoice has not been paid.

2. Cancellation and refunds

2.1If you are unable to attend the Course for any reason, you may email us at support@cxskills.com.au with the name of a substitute to attend on your behalf. On receipt of your email we will make the substitution and give the substitute access to the Course. These Terms also apply to any substitute.

2.2If you are unable to attend the Course and wish to cancel your enrolment, you must cancel in writing to support@cxskills.com.au. The effective date of the cancellation is the date CX Skills receives it at that email address ("Effective Date").

2.3Refund amounts are determined by the number of days between the Effective Date and the Course commencement date, as set out in the table below:

Notice period before Course start*	Refund amount
More than 28 days	100% of the Course fee refunded
14 to 28 days	75% of the Course fee refunded
3 to 13 days	50% of the Course fee refunded
Less than 3 days	No refund (you may still send a substitute, see clause 2.1)

* All days, including weekends and public holidays. Where Course materials have already been sent out, any out-of-pocket expenses we have incurred will be deducted from the refund amount.

3. Cancellation by CX Skills

3.1While we hope it never happens, CX Skills reserves the right to cancel any Course if a presenter unexpectedly becomes ill, if there is an emergency or other exceptional circumstances, or if there are not enough registrations to make the Course viable. We will give as much notice as is practicable in the circumstances.

3.2If we cancel a Course, you can choose either:

3.2.1a full refund of the registration fee you have paid us, which we will make every effort to process within 7 days of the cancellation; or

3.2.2a credit for the full registration fee you have paid us, which can be used towards any other CX Skills course within 12 months of the credit being issued. Any credit not used within 12 months of issue is forfeited.

3.3There may be circumstances in which we need to postpone the Course. If we do, we will tell you as soon as we possibly can. If the Course is postponed by more than 3 months after its advertised date, you may cancel your registration by emailing support@cxskills.com.au and we will give you a full refund.

3.4Subject to clause 10.3, CX Skills' sole liability for any cancellation or postponement is limited to the price you paid for the Course, and we will not be liable in any circumstances for any consequential loss.

4. Your obligations

4.1If you act in any way which, in our opinion, is likely to cause harm or nuisance to any person at the Course, you will be required to leave the Course and we will not be liable to refund your registration fee or any other payment.

4.2You must comply with all our requests about health and safety. If you do not, you will be asked to leave the Course and no refund will be provided.

5. Course materials

5.1We will endeavour to send you any workbooks or Course materials before the Course commencement date. If you register within 14 days of the Course commencement date, or there are delays beyond our control (including the effects of a pandemic), we will email you the workbooks and Course materials, which you can print at your own cost.

5.2Unless otherwise stated, copyright and all other intellectual property rights in any materials used at the Course (including course notes, slides, brochures, articles and case studies) belong to us and may not be reproduced in any medium without our prior written consent.

5.3You may use these materials for your own business purposes only, and may not reproduce, publish or deal with them in any way for any commercial use.

5.4We reserve the right to change the published program (including the advertised presenters) or materials as we think fit.

5.5We do not make any representation, guarantee or commitment that the Course materials will be error-free.

5.6We do not make any commitment that the Course materials will be compatible with, or operate with, your software or hardware.

5.7Subject to clause 10.3, all representations, warranties, terms and commitments not expressly set out in these Terms (whether implied by law, conduct, statute or otherwise) are excluded to the maximum extent permitted by law.

6. Photography, filming and testimonials

6.1We may photograph or film the Course to promote future Courses or for other purposes. You consent to us (or any other person attending the Course) photographing or filming you and anyone attending the Course with you. If you would prefer not to appear in photos or footage we use, please tell your trainer or email support@cxskills.com.au.

6.2You may not photograph, film or record the Course without our prior consent.

6.3Testimonials and reviews. From time to time we may invite you to provide a review or testimonial about the Course. Submitting a review or testimonial is entirely voluntary and at your discretion. You are under no obligation to provide one.

6.4If you choose to submit a review or testimonial, you grant CX Skills a non-exclusive, royalty-free, perpetual licence to use, reproduce, publish and display it (in whole or in part, together with your name, job title, company and location where provided) for marketing and promotional purposes. This includes, without limitation, our website, email campaigns, social media channels, printed marketing materials, advertising and third-party review platforms.

6.5When submitting a review or testimonial, you may optionally supply a photograph of yourself to use alongside it. If you do not supply one, you acknowledge and agree that we may source a photograph of you through reasonable means from publicly available sources (for example, your public LinkedIn profile photo) to use alongside your review.

6.6You may at any time ask us to:

• not use a photograph of you alongside your review;
• remove or stop using your review, testimonial or photograph in our marketing; or
• remove identifying details (such as your surname, company or image) from any published review.

6.7Send these requests to support@cxskills.com.au and we will action them within a reasonable time. We will not use your photograph or review in any new marketing material once we have received and confirmed your request. We cannot guarantee removal from third-party platforms or from materials already distributed (such as emails already sent or printed items).

7. Ticket use and attendance

7.1Each ticket is for a single, named individual only. A Course ticket entitles one (1) registered person to attend and participate in the Course. Tickets are non-transferable during the live session and may not be used, shared or accessed by any other person, except through the substitution process in clause 2.1.

7.2No group viewing or broadcasting. You must not broadcast, relay, re-transmit, project, stream or otherwise make the Course available to any other person. This includes (without limitation):

• dialling in via speakerphone, or connecting audio to a room speaker system, so that additional people can listen;
• projecting or casting the Course to a screen, monitor, TV or projector in a room where others are present;
• sharing your login, meeting link, meeting ID or access credentials with any other person;
• allowing any other person to sit with you and watch or listen to the Course on your device; or
• recording the Course for later viewing by others (see also clause 6.2).

7.3Speakerphones and audio devices. You are welcome to use a speakerphone, headset, external speaker or similar device for your own personal use (for example, because you find the audio clearer, or for accessibility reasons). This clause does not restrict how you personally listen to the Course. It only prevents the Course being broadcast to additional people who have not purchased a ticket.

7.4Group or team attendance. If you want more than one person to attend, view or listen to the Course from a single connection (for example, a team watching together from a meeting room), you must get our prior written approval by emailing support@cxskills.com.au before the Course commencement date. We may, at our discretion, approve this subject to the purchase of additional tickets or a group rate. Attendance by multiple people without our prior written approval is a breach of these Terms.

7.5Consequences of breach. If we reasonably believe a ticket is being used in breach of this clause 7, we may:

• remove you or any other participant from the Course without refund;
• require you to immediately purchase additional tickets at the standard Course rate for each additional attendee; and/or
• withhold access to Course materials, certificates of attendance or any future Courses until the matter is resolved.

8. Online access and connectivity

8.1Once you have paid for the Course, we will send you the meeting details you need to join it. Live online Courses are delivered via Zoom or Microsoft Teams, and you are responsible for installing the platform we advise before the Course starts.

8.2All online meeting details will be supplied to you before the Course starts.

8.3Your internet connection and connectivity are your responsibility. If your internet fails, we are not liable for you missing the Course.

8.4If our connectivity fails and the Course cannot be presented properly, we will reschedule all or the affected parts of the Course.

9. Special requirements

9.1If you have a disability or medical condition that requires us to make special arrangements for you, please email support@cxskills.com.au as soon as possible, and in any event at least 2 weeks before the Course.

10. Limitation of liability

10.1Subject to clause 10.3, we are not liable for any loss, damage, cost or expense you suffer in relation to the Course, except that nothing in these Terms limits any person's liability for death or personal injury caused by negligence.

10.2Subject to clause 10.3, CX Skills' total liability for any matter arising out of the Contract is limited in all circumstances to the price you paid for the Course, and we will not in any circumstances be liable to you for any consequential loss.

10.3Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified. Where our liability for failing to comply with a consumer guarantee can lawfully be limited, it is limited to supplying the Course again or paying the cost of having it supplied again.

11. Disclaimer

11.1The Course is for training purposes only. We do not accept any responsibility to any party for the use of the Course or the Course materials for any purpose other than training, including (but not limited to) you giving advice to any third party.

12. Email communications

12.1When a Course is booked, the person making the booking and every registered attendee are added to our email list, which we manage using AWeber. We use it to send course materials and updates, requests for reviews and testimonials after the Course, and information about future Courses and resources.

12.2If you book on behalf of other people (for example, a manager registering 10 team members), each attendee will be added to our email list. You must have their permission to give us their details, and you should let them know they will receive emails from us.

12.3You can unsubscribe at any time using the link in any of our emails, or by emailing support@cxskills.com.au. If you unsubscribe before your Course has finished, please let us know so we can send your joining instructions and course materials to you directly.

13. Privacy

13.1We collect and handle your personal information, including booking details, photographs and reviews, in line with our Privacy Policy.

14. Governing law

14.1These Terms are governed by the laws of Victoria, and you submit to the exclusive jurisdiction of the Victorian courts.

These Terms and Conditions were last updated: October 2026