About CX Skills
CX Skills is a local Australian business that works exclusively in the call centre and customer experience industry in Australia offering training courses designed and facilitated exclusively by industry professionals with decades of experience.
Based in Melbourne, we aren’t going to lie. It’s been a tough year with the COVID-19 pandemic having a huge impact on our business. Months of training courses cancelled or deferred and challenges with having to transition a number of our courses to online that were previously conducted in a classroom.
But we are still here, and we’re thrilled that our trainers and our customers have continued to support us through our online training programs.
Our focus continues to be on providing small, premium training courses rather than the run of the mill, cookie-cutter courses that are churned out by corporate training organisations that have no real commitment (or insight) into our industry.
We’re part of something much bigger!
Our main website, CX Central, is Australia’s number one website used by customer experience and contact centre professionals and for over 9 years our thought leadership, industry advocacy and our vast range of support resources are second to none.
All our trainers are call centre or customer experience industry professionals and meet our stringent requirements to ensure your team is always trained by the best in the industry. From local experts such as Justin Tippett or Simon Blair through to global experts like Daniel Ord, you can be assured your training will be delivered by credible experts teaching skills that will make a difference to your workforce.
The CX Skills Difference
We might only be small, but we are incredibly proud of the courses we run, the trainers we use and the quality of our training courses. We are acutely aware there are lots of options in the marketplace when it comes to training, and our goal is to establish ourselves as the premium contact centre and customer experience training company in Australia.
A few more things about CX Skills:
- We only specialise in training courses related to Customer Experience, Customer Service and Contact Centres.
- We only use trainers who are industry experts with the ‘runs on the board’. If we wouldn’t let them train staff in our business, we certainly wouldn’t let them train in yours.
- We practice what we preach – these aren’t just textbook courses designed to sell tickets. We also run a thriving consulting practice helping businesses improve their customer service and sales delivery and use the same courses to drive real change. No fluff or fancy corporate concepts – just real proven concepts that work.
- We are committed to contributing to and growing our industry as evidenced through our CX Central website that helps over 10k people every month and our Call Centre Legends Facebook page followed by over 30k call centre professionals.
The CX Skills Guiding Principles
Whilst we offer a range of courses from online, half-day short courses through to advanced high-performance workshops, you will experience our guiding principles in every course you attend:
We Practice what we preach – We only teach content that has proven results and that we would use ourselves as leading industry practitioners.
Make learning fun – We create a fun, rewarding and safe environment for people to laugh, learn and grow.
Facilitate Networks – We help course participants to build and nurture a professional network for support and growth opportunities.
Be proud of our industry – We are proud and passionate about the Customer Experience and Contact Centre industry and the amazing career opportunities it provides.
So whether you are just starting your own personal customer experience or contact centre journey or you are looking for solutions to transform your workforce, we look forward to being a part of your learning journey.