About CX Skills
CX Skills is a local Australian business that offers courses exclusively for customer service, call centres, customer experience (CX), workforce optimisation and workplace wellness.
After running some of Australia’s largest contact centres, CX Skills was launched by Australian Contact Centre and CX industry veteran Justin Tippett who wanted to provide a solution for businesses looking to provide high-quality training solutions that deliver real results, with courses designed and delivered by industry experts, not academics.
“There’s a lot of trainers out there who claim to be customer service experts who’ve never had any industry experience whatsoever – they’ve never managed a customer service team, never stepped foot in a call centre etc. and we wonder why after their training nothing really changes” said Tippett.
CX Skills only partners with leading trainers with proven industry experience, who share the same passion and drive to deliver global best-practice training courses that actually make a difference, rather than just tick a compliance box.
We are incredibly grateful to the companies both locally and from overseas, that have trusted us to help them to improve the skills for themselves, their employees or both!
Our Customer Testimonials and regular repeat bookings tell us that we’re on the right track. But like any business, we can’t afford to stand still. Customer Experience continues to become a competitive point of difference for organisations, AI is rapidly becoming mainstream and both customers and employees are under increasing pressure due to the rising cost of living.
We’ll continue to refine all our course content and introduce new courses to ensure that whichever course you decide to engage CX Skills for, you can be assured it will deliver results that will have an immediate impact on your business.
Some of the companies who have completed our courses:
What Makes CX Skills Different?
When CX Skills was launched, it was primarily designed to deliver courses that actually deliver results – not meaningless certificates to tick a box or courses that were a ‘cookie-cutter’ approach delivered by facilitators who had no real insight into the industry and who were just training off a PowerPoint deck that had been prepared for them.
Having spent over 30 years in the industry and running some of Australia’s largest contact centres, Justin set out to make sure that each and every course was designed, and delivered, by facilitators who are experts in their fields that can train with authority.
That severely limits the amount of training we can conduct, however, we believe in quality over quantity so we’d much rather run fewer courses that we know will deliver great outcomes than offer hundreds of courses and compromise the quality of our courses.
CX Skills Fast Facts
Customer Reviews and Testimonials
As a training business, we live and die by our customer testimonials and we wouldn’t have it any other way!
All of our training partners are incredibly passionate about the training they provide and we’re really proud of feedback we receive from our customers.
Most recent customer reviews:
All our reviews are submitted by real people, and you can see a sample of the most recent customer reviews below. You can view all the customer reviews here >
What you kind of knew but didn't know you knew!
This training explains exactly *why* good customer experiences are good and how to make them good for your customers. Best of all Simon builds a framework you can use in all your interactions and provides scenario insights that help you make the connection between the framework and how to use it in all the various types of customer interactions you have day-to-day, whatever your role.
E.g., having a clear framework for the Engage step make a huge difference. Once you understand the CX framework Simon teaches, just saying ‘hello’ becomes more purposeful. Having that conscious intent and being focussed on establishing trust when you kick-off that initial meet-and-greet makes a huge difference to the whole meeting.
I will be reviewing Simon’s excellent and simple-to follow CX framework as an essential part of my pre-meeting preparation for – well – just about everything from now on.
Response from CX Skills
Thanks Stephen, what a lovely, thoughtful review – much appreciated for taking the time to write it and really glad we’ve helped you on your journey!
Excellent course On Customer Service Essentials
I found this course to be extremely engaging and enjoyable. Simon is a fantastic facilitator, very articulate, charismatic, and knowledgeable.
We learned some wonderful tips on how to engage customers and keep the dialogue succinct, cordial, respectful, and outcome driven.
I would highly recommend this course to anyone considering doing it, and especially if you work in the customer service industry or manage a team that does. AAA+
Response from CX Skills
Thanks Derek, what a wonderful review 🙏 Thanks for taking the time to send it in!
Great session!!
Simon is a great trainer and there were many take aways from the session. He engaged everyone throughout the training!
Response from CX Skills
Thanks Ramya, we think deep down Simon just loves to perform – he just happens to know a lot about customer service as well! Glad you enjoyed the course.
Awesome Training Provided by Simon!
Awesome training provided by Simon, all the scenarios he gave with examples, and he also gave a live demo in the training which I enjoyed!
Response from CX Skills
Thanks Ashwini, really glad to hear you enjoyed the training!
Great Refresher & Information
Training was very informative and hands-on experience of the situation. Something we do every day but did not realise that we are following same principles. Thanks for refreshing the concept!
Response from CX Skills
Thanks Vijaysinh and glad to hear it was a good refresher – sometimes that’s all it takes to get things back on track!
View Training Courses by Category
To learn more about our available courses, select your category below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.