About CX Skills

CX Skills is a local Australian business that offers courses exclusively for customer service, call centres, customer experience (CX), workforce optimisation and workplace wellness.

After running some of Australia’s largest contact centres, CX Skills was launched by Australian Contact Centre and CX industry veteran Justin Tippett who wanted to provide a solution for businesses looking to provide high-quality training solutions that deliver real results, with courses designed and delivered by industry experts, not academics.

“There’s a lot of trainers out there who claim to be customer service experts who’ve never had any industry experience whatsoever – they’ve never managed a customer service team, never stepped foot in a call centre etc. and we wonder why after their training nothing really changes” said Tippett.

CX Skills only partners with leading trainers with proven industry experience, who share the same passion and drive to deliver global best-practice training courses that actually make a difference,  rather than just tick a compliance box.

About CX Skills training in Australia
One of our first training classes we held in Melbourne 2019 for contact centre managers.

We are incredibly grateful to the companies both locally and from overseas, that have trusted us to help them to improve the skills for themselves, their employees or both!

Our Customer Testimonials and regular repeat bookings tell us that we’re on the right track. But like any business, we can’t afford to stand still.   Customer Experience continues to become a competitive point of difference for organisations, AI is rapidly becoming mainstream and both customers and employees are under increasing pressure due to the rising cost of living.

We’ll continue to refine all our course content and introduce new courses to ensure that whichever course you decide to engage CX Skills for, you can be assured it will deliver results that will have an immediate impact on your business.

Some of the companies who have completed our courses:

What Makes CX Skills Different?

When CX Skills was launched, it was primarily designed to deliver courses that actually deliver results – not meaningless certificates to tick a box or courses that were a ‘cookie-cutter’ approach delivered by facilitators who had no real insight into the industry and who were just training off a PowerPoint deck that had been prepared for them.

Having spent over 30 years in the industry and running some of Australia’s largest contact centres, Justin set out to make sure that each and every course was designed, and delivered, by facilitators who are experts in their fields that can train with authority.

That severely limits the amount of training we can conduct, however, we believe in quality over quantity so we’d much rather run fewer courses that we know will deliver great outcomes than offer hundreds of courses and compromise the quality of our courses.

About the CX Skills difference

CX Skills Fast Facts

  • We’ve averaged a customer review score of 4.9/5.0 and as you’ll read in our customer reviews/testimonials, it’s due to the expertise, passion and skill of our trainers.
  • All our facilitators are industry experts – we don’t employ or contract out our training to professional trainers with no proven industry experience. Put simply, if we wouldn’t let them train staff in one of our businesses, we certainly wouldn’t let them train in yours.
  • We are upfront about the trainer/facilitator who will be completing the training (so you know exactly who you are paying for, along with their skills and experience and you can read the customer testimonials specifically about them).
  • We only specialise in training courses related to Customer Experience (CX)Customer Service,  Contact CentresWorkforce Optimisation and Workplace Wellness – we “stay in our lane” and only offer courses in areas where we can train with authority.
  • We offer transparent pricing for all our public courses enabling you to budget confidently and know we aren’t trying to rip you off.
  • We are committed to leading and growing our industry and are the official training partner of the Australian Customer Experience Professionals Association (ACXPA).
  • We aren’t a big multi-national or large corporate – we’re a small, passionate team, and the money we earn goes directly to our trainers and their families as their primary income source!

Customer Reviews and Testimonials

As a training business, we live and die by our customer testimonials and we wouldn’t have it any other way!

All of our training partners are incredibly passionate about the training they provide and we’re really proud of feedback we receive from our customers.

4.9
We have an average customer rating of 4.9 out of 5 stars across all our courses (based on the 215 latest reviews)
Excellent89%
Very good11%
Average0%
Poor0%
Terrible0%

Most recent customer reviews:

All our reviews are submitted by real people, and you can see a sample of the most recent customer reviews below. You can view all the customer reviews here >

View Training Courses by Category

To learn more about our available courses, select your category below.  If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Do you have questions about any of our courses?

Want to talk about private or customised training solutions for your whole team or centre?

Contact us at +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT (Melbourne, Australia) Monday to Friday or send us a message anytime >