About CX Skills

We are the team behind the popular CX Central website and the Call Centre Legends Facebook page and for over 8 years we’ve been providing solutions to the call centre and customer experience industry in Australia.

We also run a thriving consulting business and we are acutely aware that there is a lack of quality training options in Australia that are specialised just for contact centres – courses delivered by real industry experts rather than academics.

So we launched CX SKills to resolve it. We don’t run endless courses trying to meet minimum course numbers, in fact, we only run a limited number of high-quality courses throughout the year with quality over quantity our guiding principle!

The CX Skills Difference

We believe what makes us special is:

  • We only specialise in CX and Contact Centres – in fact, we live and breathe it!
  • We partner with industry experts rather than employ full-time trainers so we can bring you a wide range of courses and expertise from all over the world.
  • All our courses have been designed to deliver results based on decades of experience in CX and Contact Centres across both the public and private sectors. No fluff or fancy corporate concepts – just real proven concepts that work.

The CX Skills Guiding Principles

Whilst we offer a range of courses from half-day short courses through to advanced high-performance workshops, you will experience our guiding principles in every course you attend:

We Practice what we preach – We only teach content that has proven results and that we would use ourselves as leading industry practitioners.
Make learning fun – We create a fun, rewarding and safe environment for people to laugh, learn and grow.
Facilitate Networks – We help course participants to build and nurture a professional network for support and growth opportunities.
Show the love – We are proud and passionate about the CX and contact centre industry and the amazing opportunities it provides.

So whether you are just starting your CX or contact centre journey, or you are looking to take your skills to the next level, we look forward to helping you with your journey.

Additional services 

We offer CX & Contact Centre specialist consulting and have a heap of free resources including expert articles, call centre calculators, industry Events Calendar, CX Glossary, Business Directory and more on our CX Central website.