About CX Skills
CX Skills is a local Australian business that offers courses exclusively for customer service, call centres, customer experience (CX), workforce optimisation and workplace wellness.
After running some of Australia’s largest contact centres, CX Skills was launched by Australian Contact Centre and CX industry veteran Justin Tippett who wanted to provide a solution for businesses looking to provide high-quality training solutions that deliver real results, with courses designed and delivered by industry experts, not academics.
“There’s a lot of trainers out there who claim to be customer service experts who’ve never had any industry experience whatsoever – they’ve never managed a customer service team, never stepped foot in a call centre etc. and we wonder why after their training nothing really changes” said Tippett.
CX Skills only partners with leading trainers with proven industry experience, who share the same passion and drive to deliver global best-practice training courses that actually make a difference, rather than just tick a compliance box.
We are incredibly grateful to the companies both locally and from overseas, that have trusted us to help them to improve the skills for themselves, their employees or both!
Our Customer Testimonials and regular repeat bookings tell us that we’re on the right track. But like any business, we can’t afford to stand still. Customer Experience continues to become a competitive point of difference for organisations, AI is rapidly becoming mainstream and both customers and employees are under increasing pressure due to the rising cost of living.
We’ll continue to refine all our course content and introduce new courses to ensure that whichever course you decide to engage CX Skills for, you can be assured it will deliver results that will have an immediate impact on your business.
Some of the companies who have completed our courses:
What Makes CX Skills Different?
When CX Skills was launched, it was primarily designed to deliver courses that actually deliver results – not meaningless certificates to tick a box or courses that were a ‘cookie-cutter’ approach delivered by facilitators who had no real insight into the industry and who were just training off a PowerPoint deck that had been prepared for them.
Having spent over 30 years in the industry and running some of Australia’s largest contact centres, Justin set out to make sure that each and every course was designed, and delivered, by facilitators who are experts in their fields that can train with authority.
That severely limits the amount of training we can conduct, however, we believe in quality over quantity so we’d much rather run fewer courses that we know will deliver great outcomes than offer hundreds of courses and compromise the quality of our courses.
CX Skills Fast Facts
Customer Reviews and Testimonials
As a training business, we live and die by our customer testimonials and we wouldn’t have it any other way!
All of our training partners are incredibly passionate about the training they provide and we’re really proud of feedback we receive from our customers.
Most recent customer reviews:
All our reviews are submitted by real people, and you can see a sample of the most recent customer reviews below. You can view all the customer reviews here >
Best Customer Service/Sales training!
Simon was one of the best trainers I met. He was keen on details, positive and right scripting, understanding, patient, and clear in explaining topics.
He doesn’t just spoon-feed, he really explains the scientific and logical how things work for you to become the best out of many customer service/sales representatives.
He can really tell what you need and will help you overcome the challenges. Also, he has an amazing sense of humor.
Overall he covers everything that you need and the training was fun! Kudos!
Managing Difficult Situations Workshop - Exceptional !
I recently had the privilege of attending Daniel Ord’s workshop on “Managing Difficult Situations” hosted by Omni Touch, and it was nothing short of outstanding. Daniel’s expertise and passion for the subject matter truly shine through in his teaching style, making it a transformative experience for all participants.
From the moment the workshop began, Daniel’s enthusiasm was infectious. He has an exceptional ability to convey complex concepts in an understandable and relatable way. I left the workshop with a profound understanding of how to navigate challenging scenarios, both in my professional and personal life.
What truly sets Daniel apart is his commitment to engagement. Throughout the session, he encouraged active participation and created an inclusive atmosphere where questions and discussions were not just welcome but encouraged. It’s evident that he genuinely cares about each participant’s learning journey.
The real-world examples and practical strategies shared during the workshop were invaluable. Daniel’s ability to connect theory to practical application made the content highly relevant and actionable.
The workshop was impeccably organized, and Daniel’s presentation skills were top-notch. He kept the audience engaged and motivated throughout, making the entire experience enjoyable and enlightening.
In conclusion, I cannot recommend Daniel Ord’s workshops enough. If you’re looking to enhance your skills in managing difficult situations, he is the go-to expert. Thank you, Daniel, for an enriching and eye-opening workshop. I eagerly look forward to attending more of your sessions in the future.
If you’re considering attending one of Daniel’s workshops, don’t hesitate – you won’t be disappointed!
CX Management fundamentals - Highly recommended
This was an excellent course, very informative and easy to understand. Dan was a great facilitator, very knowledgeable and gave us great examples. It doesn’t matter if you have many years of experience or are new to CX, I highly recommend this course!
Informative and enjoyable!
I highly recommend this training for anyone interested in a Customer Service role or wanting to improve their skills.
Simon has a great understanding of what is required to achieve a high standard of Customer Service. I really enjoyed this training which was also delivered with a great sense of humour!
Well Run
Simon helps make a somewhat painful process both instructive and even a little enjoyable. Clear structure to information helps make it easy to understand.
View Training Courses by Category
To learn more about our available courses, select your category below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.