About CX Skills: Real Training, Real Results
CX Skills isn’t just another training provider – we’re a passionate, industry-driven team dedicated to raising the standards of customer service, contact centres, and customer experience (CX) across Australia.
Founded in 2018 by Justin Tippett, a recognised industry leader with decades of hands-on experience managing some of the country’s largest contact centres, CX Skills was created to deliver real training that drives real outcomes.
We’ve seen the impact of generic, tick-the-box training programs – facilitated by people with no real-world experience – and we knew the industry deserved better.
That’s why every CX Skills course is designed and delivered by industry experts, not academics or career trainers, ensuring that the skills learned translate into measurable improvements.
Why Businesses Choose CX Skills
We partner with leading trainers who’ve actually worked in the industry, so you’re learning from people who’ve been in your shoes, faced the same challenges, and know what works in the real world.
Proud Training Partner of ACXPA
CX Skills is the official training partner of the Australian Customer Experience Professionals Association (ACXPA), the industry body dedicated to advancing CX, contact centres, and service excellence in Australia.
ACXPA provides a trusted, vendor-agnostic platform for industry professionals, equipping them with the latest insights, resources, and networking opportunities to help them stay ahead in a competitive and evolving landscape.
What This Means for You
✅ Training Backed by Industry Experts – Our courses don’t just meet industry standards; they help set them.
✅ Access to Exclusive Industry Insights – As part of our partnership, CX Skills ensures our training aligns with the latest CX and contact centre trends.
✅ A Commitment to Lifting Industry Standards – Together with ACXPA, we’re dedicated to elevating customer service and CX capabilities across all industries.
By choosing CX Skills, you’re not just investing in training—you’re gaining access to a network of industry leaders, best practices, and cutting-edge insights that will keep your teams ahead of the curve.
Training That Evolves With You
Customer experience is more important than ever, AI is transforming the industry, and customer expectations continue to rise.
Businesses that fail to invest in their people will be left behind.
At CX Skills, we’re constantly refining our courses and developing new training solutions to meet these challenges.
Whether you’re upskilling frontline teams, coaching leaders, or optimising your contact centre, we’ve got the expertise to help.
