About CX Skills
CX Skills is a local Australian business that offers courses exclusively in the call centre, customer service and customer experience industry with a customer based in Australia, the broader Asia Pacific region and more recently, the entire world!
Launched in late 2018 by Australian Contact Centre and CX industry veteran Justin Tippett, the goal was to partner with leading trainers and companies from around the world who share the same passion and drive in advancing the contact centre, customer experience and customer service industries by offering high-quality training courses that can truly make a difference.
We’ve been incredibly fortunate that even with the challenges of COVID, we’ve had a large number of companies both locally and from overseas that have trusted us with helping them to improve the skills for themselves, their employees or both!
And our Customer Testimonials tell us that we’re on the right track. But with Customer Experience continuing to become a competitive point of difference for organisations and demand increasing across the world there is no time to rest on our laurels!
Throughout 2022 we’ll continue to offer new courses and as with all our training courses, the content will be continually optimised to ensure you learn from the very best.
The move to online training
When CX Skills launched in late 2018, we had no idea just how much the world was going to change. At that point, online training was not even on the horizon. We had already run some local training events flying global CX & Contact Centre expert Daniel Ord down to Australia to run some great workshops in Melbourne with plans for more a lot more courses to follow.
Of course, everything changed with COVID and like many businesses (and employees) we had to quickly adapt to an online world.
Of course, sometimes face to face is still better and as COVID rules are relaxed within Australia and across the Asia Pacific, we hope to be offering the choice of online or onsite again in the future.
And whilst it took some adjusting at first, we have now taken full advantage of online training as it has delivered some unexpected positive benefits:
- We can offer courses at a cheaper rate as we no longer have travel and venue costs we need to factor in (especially for global trainers).
- With the physical barrier removed, our courses are available to a much wider audience and we’ve literally had students join us from all over the world (as good contact centre, customer service and customer experience skills are location agnostic).
- We have been able to deliver a wider range of courses, and more often, providing more flexibility in finding the right course to suit your requirements.
- From a learning perspective, being able to break the training into smaller chunks over a longer period can be more beneficial than trying to cram everything into a one or two day course.
- It’s been much easier for businesses to balance operations. Rather than run a full day course for example that required employees to be offline for the whole day, a one day course can now easily be spread out over 2,3,4 days. And no travel time for offsite events delivers further benefits.
Customer Reviews and Testimonials
As a training business, we live and die by our customer testimonials and we wouldn’t have it any other way! All of our training partners are incredibly passionate about the training they provide and we take all feedback extremely seriously as it provides us with an opportunity to continually refine our courses to ensure we meet (and exceed) expectations. Below is a sample of our most recent reviews – you can read all the customer reviews here >
As well as receiving reviews and testimonials from customers after they complete a course, we also invite all customers to leave a review on Google with the latest reviews below. Google reviews cannot be edited by the business so you can be assured of their authenticity.
The CX Skills Difference
We might only be a small team, but we are incredibly proud of the courses we offer, the trainers we partner with and the quality of our training courses and we’ve been humbled by the number of repeat customers who have engaged us on numerous occasions to help them on their journey.
A few more things about CX Skills:
- We only specialise in training courses related to Customer Experience, Customer Service and Contact Centres.
- We only partner with trainers who are industry experts with the ‘runs on the board’. If we wouldn’t let them train staff in one of our business, we certainly wouldn’t let them train in yours.
- We are committed to leading and growing our industry and we are one of the founding partners in the Australian Customer Experience Professionals Association (ACXPA) that launches in 2022.
The CX Skills Guiding Principles
Thanks to our global best-practice training partners, we offer a range of courses from short beginner courses to advanced high-performance workshops. Regardless of the trainer facilitating the course, you’ll always experience the same guiding principles in every CX Skills course you attend:
Quality matters – We take the time to make sure all our courses are regularly updated to ensure we deliver optimal value to attendees.
Make learning fun – We create a fun, rewarding and safe environment for people to laugh, learn and grow.
Facilitate Networks – We help course participants to build and nurture a professional network for support and growth opportunities.
Pride – We are proud and passionate about the Customer Experience, Customer Service and Contact Centre industry and the amazing career opportunities it provides and we make no apologies for protecting and promoting our industry!
So whether you are just starting your own personal customer experience, customer service or contact centre journey or you are looking for solutions to transform your workforce, we’d love the opportunity to be a part of your future success.
Training Course Categories
All our courses are now available online – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
You can purchase tickets instantly to all the public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management
May 2022 class for Team Leaders and Managers.
Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our June 2022 online course delivered by global expert Daniel Ord.
Give your Team Leader superpowers in this June 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
The June 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Fast track your customer experience skills in our June 2022 Introduction to CX Course – suitable for busy managers and executives wanting to learn more about Customer Experience.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this June 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team in this June 2022 Employee Engagement Activities for Managers workshop.
Improve your sales conversions and customer engagement in this July 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.