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HOME
About Us
About CX Skills
Trainers & Partners
Individuals
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Nathan Burke
Companies
Call Design
Humind
Our Customers
Customer Testimonials
National Accreditation
ACXPA Discount
Terms and Conditions
Courses
By Category
General Customer Service (View All)
Phone
Essentials
(3 Hours)
Service Experience Essentials (3 Hours)
Customer Service
Foundations
(6 Hours)
Customer Service
Excellence
(8 hours)
Email Customer Service (8 Hours)
Managing Difficult Customers (8 Hours)
Phone
PRO
(9 Hours)
Reception/Admin/Office
Reception
Essentials
(3 Hours)
Reception
PRO
(9 Hours)
Service Experience Essentials (3 Hours)
Customer Service Foundations (6 Hours)
Email Customer Service (8 Hours)
Managing Difficult Customers (8 Hours)
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Service Experience Essentials (3 Hours)
Call Centre (by role)
Employees/Agents
Team Leaders
Managers
Customer Experience (CX)
Introduction to CX Management
CX Management Fundamentals
Customer Journey Mapping
Sales Training Courses
Inbound Phone Sales
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(3 Hours)
Inbound Phones Sales
Foundations
(6 Hours)
Inbound Phone Sales
PRO
(9 Hours)
B2B Outbound Sales
Workforce Optimisation
WFM for Team Leaders
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Advanced
Managing Difficult Customers
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(6 Hours)
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(9 Hours)
B2B Outbound Sales
Reception/Admin/Office
Reception
Essentials
(3 Hours)
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PRO
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Customer Service (General)
Customer Service
Essentials
(3 hours)
Customer Service
Foundations
(6 hours)
Customer Service
PRO
(9 hours)
Service Experience Essentials (3 hours)
Customer Service
Excellence
(8 hours)
Omnichannel Service (16 hours)
Email Customer Service (8 hours)
Live Chat Customer Service (8 hours)
Managing Difficult Customer (8 hours)
Contact Centre Team Leader
Contact Centre Coaching PRO (9 hours)
Introduction to Contact Centre Management (6 hours)
How to Assess and Coach Employees (8 hours)
How to Lead and Manage Employees (8 hours)
How to be a GREAT Call Centre Team Leader
Building Culture and Leading a Team
Contact Centre Managers
Introduction to Contact Centre Management (6 hours)
Contact Centre Management Fundamentals (16 hours)
How to Assess and Coach Agent Performance (8 hours)
How to Lead and Manage Contact Centre Employees (8 hours)
Contact Centre Coaching PRO Course (9 hours)
Design a Quality Framework (8 hours)
Live Chat for Managers (8 hours)
How to Develop Effective Call Centre Team Leaders (8 hours)
Building Culture and Leading a Team
Customer Experience (CX)
Introduction to Customer Experience (4 hours)
CX Management Fundamentals (20 hours)
Customer Journey Mapping (8 hours)
Workforce Optimisation/WFM
WFM for Team Leaders
WFM Essentials
Real Time WFM
Workplace Mental Health Training
General Management
Building Culture and Leading a Team
By Course Type
Essentials (3 Hours)
Customer Service (Phone)
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Customer Service
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Technical Support & Help Desk
Professional (9 Hours)
Customer Service (Phone)
Customer Service (Reception)
Customer Service (Retail & Hospitality)
Customer Service (Tech Support/Helpdesk)
Inbound Sales
Workplace Resilience
By Trainer
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Call Design
Humind
TRAINING OPTIONS
Public Training Courses
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Online (live) Courses
Online (self-paced) Courses
National Accreditation
Locations
Online Training
At Your Premises
Adelaide
Brisbane
Hobart
Melbourne
Perth
Sydney
Contact
ALL Upcoming Courses