CX & CONTACT CENTRE
TRAINING SPECIALISTS
Select what training you need:
UPCOMING COURSES
Customer Journey Mapping Workshop
A one-day workshop on Customer Journey Mapping where you will learn how to map and design a Customer Journey Map for your business.
Contact Centre Emerging Leaders Workshop
Reward your future leaders in the contact centre with our one-day training course to ensure they have the tools and skills for success.
High Performance Inbound Contact Centre Management (Melbourne)
A two-day masterclass for anyone with responsibility for inbound contact centre operations covering everything you need to know for success.
High Performance Live Chat Management (Melbourne)
Learn how to improve the performance of the live-chat function in your call centre with global contact centre expert trainer Daniel Ord.
Design a Quality Assurance Program for Contact Centres (Melbourne)
Learn how to design and implement a quality assurance program in a contact centre that serves the needs of both employees & customers.
High-Performance Outbound Telemarketing Management (Melbourne)
Learn how to design, implement, manage and monitor outbound telemarketing campaigns with this two-day masterclass with Daniel Ord.
Specialist Contact Centre Training
At CX Skills we specialise in contact centre training. In fact, we don’t just train it – we live and breath it!
All our trainers are contact centre industry professionals – they have work in, managed and continue to consult to contact centres in Australia and across the world ensuring you learn from the very best.
CX Training Courses
As well as contact centre training courses, we also offer a range of Specialist CX training courses. From Customer Journey Mapping, Net Promoter Scores and Voice of the Customer Programs and more.
Our specialist CX courses are all designed to help you identify and improve the customer experience across your entire business, not just the contact centre.
About Our Training Courses
Our courses are designed and delivered by CX & contact centre experts with decades of experience to deliver real, practical skills that can be applied in the ‘real world’.
From half-day courses to brush up on some skills, one-day courses for call centre agents, emerging leaders or high-performance contact centre management programs delivered over multiple days, we have a range of training courses and workshops to suit all skill levels and budgets.