CX & CONTACT CENTRE
TRAINING SPECIALISTS

Select what training you need:

UPCOMING ONLINE TRAINING COURSES

Contact Centre Training Courses

When it comes to contact centres, one thing is for sure – they are diverse! From small centres to large, inbound to outbound, sales, service, technical support, complaints, telephone account management and so one there are literally hundreds of different call centre ‘types’ that have all evolved to meet the needs of their respective business. 

So whether its customer service training, sales training, learning how to run an efficient contact centre operation, be a better team leader, how to design a quality program and so on we have a range of call centre courses all delivered by proven industry experts who have walked the walk (or more importantly talked the talk!) to help you deliver a best-practice contact centre operations.

Contact Centre Training Courses by CX Skills Australia

Customer Service Training Courses

Customer Service training doesn’t just belong in the contact centre. Whether its customer service teams, retail staff, field staff and so on, anyone who has interaction with your most valuable commodity, customers, can all benefit from enhancing their customer service skills.

From learning how to have effective conversations, handling objections or difficult customers or learning how to make the customer feel like the most important person in the world, we’ve got a range of customer service training courses that will empower your teams with the skills they need to excel.

And its not just in the call centre or retail counter, we also have course for Live Chat and Emails to ensure your customer’s get great customer service no matter which channel they choose to engage in.

Customer service training courses Australia

Customer Experience (CX) Training Courses

As well as contact centre and customer service training courses, we also offer a range of Specialist customer experience (CX) training courses. From CX Fundamentals based on the global CCXP standards, the Certified Customer Experience Professional (CCXP) exam preparation course through to Customer Journey Mapping, Net Promoter Scores, Voice of the Customer Programs and more.

Our specialist Customer Experience courses are all designed to help you identify and improve the customer experience across your entire business, not just the contact centre.

Customer Experience Courses by CX Skills including CXPA courses

Online, Public or Private Training Courses

All our contact centre, customer experience and customer service courses can be delivered online (live via ZOOM teleconferencing) or in-person subject to the current COVID restrictions.

From short online courses or half-day courses to brush up on some skills, one-day courses for call centre agents and emerging leaders through to high-performance management programs delivered over multiple days, we have a range of training courses and workshops to suit all skill levels, diaries and budgets.

Unlike corporate training companies with hundreds of different courses,  we only specialise in the contact centre, CX and customer service industry and all of our courses are designed and facilitated by industry experts with decades of experience to deliver real, practical skills backed by real-life examples and stories to bring the training to life and that deliver results.

Online customer service training by CX Skills

Contact centre, Customer Service and Customer Experience (CX) training courses to suit all skills and budgets

The customer experience and call centre training specialists in Australia

Customer Service, CX & Contact Centre Specialists

We specialise in training for the Customer Service, Customer Experience & Contact Centre industry.

The best trainers

We only partner with the best trainers in Australia and from across the world ensuring you learn directly from proven industry experts.

Real Results

These aren’t just textbook courses put together by academics. All of our courses are designed and facilitated by industry experts ensuring the skills you learn can be applied for immediate benefits.

We proudly partner with:

Omnitouch International partnership with CX Skills
Five Degrees partnering with CX Skills

We proudly sponsor:

Auscontact sponsored by CX Skills