CX & CONTACT CENTRE
TRAINING SPECIALISTS
Select what training you need:
UPCOMING ONLINE TRAINING COURSES
Customer Service ‘Essentials’ – December 2020
Fast-track your call centre agents skills with our December 2020 Customer Service Essentials Training course with 10 hours of facilitated online learning (5 x 2-hour sessions) by Australia’s top CX trainer.
Customer Experience Management Fundamentals – December 2020
Master the six core competencies of CX Management (Customer Experience) with our December 2020 online training course delivered by global CX expert Daniel Ord.
Customer Service Emails – December 2020
Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.
Managing Difficult Customers – January 2021
Learn how to manage difficult customers in this 2 x 4-hour Jan 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Contact Centre Management Fundamentals – January 2021
Learn global best practice on contact centre management in this 16 hours (4 x 4-hour sessions) training course delivered by world contact centre expert Daniel Ord.
Inbound Sales ‘Professional’ – February 2021
Learn leading inbound contact centre sales skills with our February 2021 Inbound Sales Professional online training course facilitated live by Simon Blair.
Customer Experience Management Fundamentals – February 2020
Master the six core competencies of CX Management (Customer Experience) with our February 2021 online training course delivered by global CX expert Daniel Ord.
Managing Difficult Customers – February 2021
Learn how to manage difficult customers in this 2 x 4-hour Feb 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Live Chat Customer Service February 2021
The Live Chat Customer Service course is for frontline agents handling live chat, SMS chat or Text Chats delivered over 2 x 4-hour online sessions facilitated by global CX expert Daniel Ord.
Customer Service Emails – February 2021
Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.
Managing Difficult Customers – March 2021
Learn how to manage difficult customers in this 2 x 4-hour March 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Managing Difficult Customers – April 2021
Learn how to manage difficult customers in this 2 x 4-hour April 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Customer Experience Management Fundamentals – April 2020
Master the six core competencies of CX Management (Customer Experience) with our April 2021 online training course delivered by global CX expert Daniel Ord.
Contact Centre Training Courses
When it comes to contact centres, one thing is for sure – they are diverse! From small centres to large, inbound to outbound, sales, service, technical support, complaints, telephone account management and so one there are literally hundreds of different call centre ‘types’ that have all evolved to meet the needs of their respective business.
So whether its customer service training, sales training, learning how to run an efficient contact centre operation, be a better team leader, how to design a quality program and so on we have a range of call centre courses all delivered by proven industry experts who have walked the walk (or more importantly talked the talk!) to help you deliver a best-practice contact centre operations.
Customer Service Training Courses
Customer Service training doesn’t just belong in the contact centre. Whether its customer service teams, retail staff, field staff and so on, anyone who has interaction with your most valuable commodity, customers, can all benefit from enhancing their customer service skills.
From learning how to have effective conversations, handling objections or difficult customers or learning how to make the customer feel like the most important person in the world, we’ve got a range of customer service training courses that will empower your teams with the skills they need to excel.
And its not just in the call centre or retail counter, we also have course for Live Chat and Emails to ensure your customer’s get great customer service no matter which channel they choose to engage in.
Customer Experience (CX) Training Courses
As well as contact centre and customer service training courses, we also offer a range of Specialist customer experience (CX) training courses. From CX Fundamentals based on the global CCXP standards, the Certified Customer Experience Professional (CCXP) exam preparation course through to Customer Journey Mapping, Net Promoter Scores, Voice of the Customer Programs and more.
Our specialist Customer Experience courses are all designed to help you identify and improve the customer experience across your entire business, not just the contact centre.
Online, Public or Private Training Courses
All our contact centre, customer experience and customer service courses can be delivered online (live via ZOOM teleconferencing) or in-person subject to the current COVID restrictions.
From short online courses or half-day courses to brush up on some skills, one-day courses for call centre agents and emerging leaders through to high-performance management programs delivered over multiple days, we have a range of training courses and workshops to suit all skill levels, diaries and budgets.
Unlike corporate training companies with hundreds of different courses, we only specialise in the contact centre, CX and customer service industry and all of our courses are designed and facilitated by industry experts with decades of experience to deliver real, practical skills backed by real-life examples and stories to bring the training to life and that deliver results.
Contact centre, Customer Service and Customer Experience (CX) training courses to suit all skills and budgets
The customer experience and call centre training specialists in Australia
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