A two-day masterclass for anyone with responsibility for inbound contact centre operations covering everything you need to know for success.
Learn how to improve the performance of the live-chat function in your call centre with global contact centre expert trainer Daniel Ord.
Learn how to design and implement a quality assurance program in a contact centre that serves the needs of both employees & customers.
Learn how to design, implement, manage and monitor outbound telemarketing campaigns with this two-day masterclass with Daniel Ord.
More than just learning
Like any industry, establishing a great network is crucial for your ongoing success. All our courses actively encourage and facilitate networking to ensure course participants can continue to benefit long after the courses are completed.
Why choose CX Skills?
Our courses are designed and delivered by CX & contact centre experts with decades of experience to deliver real, practical skills that can be applied in the ‘real world’.
From half-day courses to brush up on some skills, one-day courses for call centre agents or high-performance contact centre management programs delivered over multiple days, we have purpose-built courses designed to maximise results.