Upcoming Courses
Emerging Leaders in Contact Centres (Melbourne)
The perfect course for new and emerging leaders that provides a solid grounding on effective contact centre management and employee and team leadership.
Customer Journey Mapping Fundamentals (Melbourne)
A one-day masterclass for anyone wanting to transform their customer experience by learning how to understand, map and design a Customer Journey Map for your business.
How to build a high-performance team (Melbourne)
Learn how to build a high-performance business/corporate team in this one-day course delivered by former AFL legend Nathan Burke.
High Performance Team Leaders (Melbourne)
This course is designed for existing call centre/cx team leaders to take their leadership, and the performance of their team, to the next level.
High Performance Inbound Contact Centre Management (Melbourne)
A two-day masterclass for anyone with responsibility for inbound contact centre operations covering everything you need to know for success.
High Performance Management for Live Chat teams (Melbourne)
Learn how to improve the performance of the live-chat function in your call centre with global contact centre expert trainer Daniel Ord.
Design a Quality Assurance Program for Contact Centres (Melbourne)
Learn how to design and implement a quality assurance program in a contact centre that serves the needs of both employees & customers.
High-Performance Outbound Telemarketing Management (Melbourne)
Learn how to design, implement, manage and monitor outbound telemarketing campaigns with this two-day masterclass with Daniel Ord.
More than just learning
Like any industry, establishing a great network is crucial for your ongoing success. All our courses actively encourage and facilitate networking to ensure course participants can continue to benefit long after the courses are completed.
Why choose CX Skills?
Real Expertise
Our courses are designed and delivered by CX & contact centre experts with decades of experience to deliver real, practical skills that can be applied in the ‘real world’.
View coursesFrom half-day courses to brush up on some skills, one-day courses for call centre agents or high-performance contact centre management programs delivered over multiple days, we have purpose-built courses designed to maximise results.