The Contact Centre, Customer Service, Customer Experience, Workforce Optimisation & Workforce Wellness training experts in Australia.
Select the type of training you need:
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Equip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
Since we launched CX Skills in 2018 we’ve been incredibly grateful to our training partners who have enabled us to help hundreds of businesses across the public and private sectors.
We take enormous pride in bringing you industry best-practice training courses from all over the world and we’re extremely grateful for the amazing customer testimonials we have received with the most recent listed below.
View some of our most recent reviews below or click here to read all our reviews >
Contact Centre Training Courses
When it comes to contact centres, one thing is for sure – they are diverse! From small contact centres to large, inbound to outbound, sales, service, technical support, complaints, telephone account management and so one there are literally hundreds of different call centre ‘types’ that have all evolved to meet the needs of their respective business.
So whether you need a course for frontline employees, Team Leaders or Managers – from customer service training, sales training, learning how to run an efficient contact centre operation, be a better team leader, how to design a quality assurance program and so on, CX Skills has a range of call centre courses all designed and delivered by proven industry experts to help you deliver a best-practice contact centre operation.
And with Contact Centres more than just phone calls, we’ve also got great training courses for live chat, email customer service, managing difficult customers and more.
Customer Service Training Courses
Customer Service training doesn’t just belong to the contact centre. Whether its customer service teams, admin staff, retail staff, field staff and so on, anyone who has interaction with your most valuable commodity, customers, can all benefit from enhancing their customer service skills.
From learning how to have effective conversations, handling objections or difficult customers or learning how to make the customer feel like the most important person in the world, we’ve got a range of customer service training courses that will empower your teams with the skills they need to excel.
And it’s not just in the call centre or retail counter, we also have customer service courses for Live Chat and Emails to ensure your customers receive great customer service no matter which channel they choose to engage in.
Customer Experience (CX) Training Courses
As well as contact centre and customer service training courses, CX Skills also offers a range of Specialist customer experience (CX) training courses. From our Introduction to CX, CX Fundamentals based on the global CCXP standards, the Certified Customer Experience Professional (CCXP) exam preparation course through to Customer Journey Mapping, Net Promoter Scores, Voice of the Customer Programs and more.
Our specialist Customer Experience courses are all designed to help you identify and improve the customer experience across your entire business, not just the contact centre.
Employee Wellbeing & Workplace Resilience Training Courses
No one ever said that working with customers all day is easy! Whether it’s working in a contact centre, retail store, office, warehouse and so on, having to put on a smile and help customers all day long can be tough for anyone. Even when things are going well, it can just be hard work some days as your own energy levels, aches and pains and life outside of work all take a toll.
And then there are factors you can’t control – customers can be frustrated by a whole myriad of issues from stock shortages, product failures, long wait times, policies and procedures and so on and the customer service employees are typically in the direct firing line.
Now more than ever, it’s essential to ensure we equip employees with the skills to enable them to consistently perform at their best both at work and at home so we’ve recently introduced a range of courses designed just for frontline employees, including Workplace Resilience (Essentials), Workplace Resilience (Advanced) and How to Manage Difficult Customers.
Online, Public, Private & Self-paced Training Courses
All of the CX Skills contact centre, customer experience and customer service courses can be delivered online (live via ZOOM teleconferencing) or in-person subject to the current applicable COVID restrictions.
From short online courses or half-day courses to brush up on some skills, one-day courses for call centre agents and emerging leaders through to high-performance management programs delivered over multiple days, we have a range of training courses and workshops to suit all skill levels, diaries and budgets.
Our public courses are a great way to interact with others with fixed dates and times to enable you to plan ahead. Private courses offer more flexibility with dates and times and can be a cost-effective method to train larger groups.
For those that like to train at their own pace, we are continually adding self-paced training courses across a range of different topics.
CX Skills has Contact Centre, Customer Service, Customer Experience (CX), Workforce Optimisation and Workplace Wellness training courses to suit all skills, experience and budgets.
The customer service, customer experience and call centre training specialists across Australia and the Asia Pacific
We offer both online and onsite training programs to Melbourne, Sydney, Adelaide, Perth, Brisbane, Hobart, Darwin and Canberra, as well as New Zealand, Singapore, Malaysia, Hong Kong, China, Thailand, Vietnam, Fiji, PNG and a whole lot more (subject to the latest COVID restrictions).
With online training, we’ve been able to expand our course offerings globally and we’ve been thrilled to have students join us from all over the world including the United Kingdom, USA, Europe and more!
CUSTOMER SERVICE, CX & CONTACT CENTRE SPECIALISTS
CX Skills only specialise in training courses directly related to the Customer Service, Customer Experience & Contact Centre industry.
RESULTS BASED ON EXPERIENCE NOT THEORY
Our courses aren’t put together by academics and delivered by corporate trainers. All of our courses are designed and facilitated by industry experts so you benefit from decades of experience and learn from trainers that can speak with authority.
We are a proud partner of the Australian Customer Experience Professionals Association (ACXPA) – connecting contact centres, customer experience, digital service and customer service professionals in Australia to create better customer, business, career and industry outcomes.
We only specialise in courses for customer service, contact centres, customer experience, workforce optimisation and workplace wellness.
- Phone Customer Service Essentials
- Phone Customer Service Professionals
- Live Chat Customer Service
- Email Customer Service
- Omnichannel Customer Service
- Customer Service Excellence
- Inbound Phone Sales Essentials
- Inbound Sales Sales Professionals
- Introduction to Contact Centre Management
- How to Assess & Coach Contact Centre Agents