Specialist Contact Centre Training

At CX Skills we specialise in contact centre training. In fact, we don’t just train it – we live and breath it!

All our trainers are contact centre industry professionals – they have worked in, managed and continue to consult to contact centres in Australia and across the world ensuring you learn from the very best.

Customer Experience (CX) Training Courses

As well as contact centre training courses, we also offer a range of Specialist CX training courses. From CX Fundamentals based on the global CCXP standards through to Customer Journey Mapping, Net Promoter Scores, Voice of the Customer Programs and more.

Our specialist Customer Experience courses are all designed to help you identify and improve the customer experience across your entire business, not just the contact centre.

Design a QA Program for call centres course
CX Training Courses

About Our Training Courses

Our courses are designed and delivered by CX (Customer Experience) & Contact Centre experts with decades of experience to deliver real, practical skills that can be applied in the ‘real world’.

From half-day courses to brush up on some skills, one-day courses for call centre agents, emerging leaders or high-performance contact centre management programs delivered over multiple days, we have a range of training courses and workshops to suit all skill levels and budgets.

We’ve got contact centre and CX training courses to
suit all skills and budgets

The customer experience and call centre training specialists in Australia

CX & Contact Centre Specialists

We are specialist CX & contact centres with decades of experience running real contact centres and CX programs.

The best trainers

We only partner with the best trainers in Australia and from across the world to ensure you learn from the best.

Real Results

Our courses have been designed to deliver real, practical skills that can deliver immediate benefits.