CX & CONTACT CENTRE
TRAINING SPECIALISTS
Select what training you need:
UPCOMING COURSES
Intro to Contact Centre Leadership
Our Introduction to Contact Centre Management course is designed for emerging leaders to equip them with the fundamentals skills required to be a contact centre leader.
Customer Experience Management Fundamentals
Master the six core competencies of CX Management (Customer Experience) with our 3-day CX Management Fundamentals Workshop delivered by global expert Daniel Ord.
Contact Centre Management Course
Learn global best practices on how to master inbound contact centre management to help you or your team members develop their mastery of this complex but mission-critical environment.
How to Design a Quality Assurance program
Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence.
Specialist Contact Centre Training
At CX Skills we specialise in contact centre training. In fact, we don’t just train it – we live and breath it!
All our trainers are contact centre industry professionals – they have worked in, managed and continue to consult to contact centres in Australia and across the world ensuring you learn from the very best.
Customer Experience (CX) Training Courses
As well as contact centre training courses, we also offer a range of Specialist CX training courses. From Customer Journey Mapping, Net Promoter Scores and Voice of the Customer Programs and more.
Our specialist CX courses are all designed to help you identify and improve the customer experience across your entire business, not just the contact centre.
About Our Training Courses
Our courses are designed and delivered by CX & contact centre experts with decades of experience to deliver real, practical skills that can be applied in the ‘real world’.
From half-day courses to brush up on some skills, one-day courses for call centre agents, emerging leaders or high-performance contact centre management programs delivered over multiple days, we have a range of training courses and workshops to suit all skill levels and budgets.