CX SKILLS

The Leading Customer Service, Customer Experience (CX), Contact Centre, Workforce Optimisation & Workplace Wellness training experts in Australia.

Select the type of training you need:

UPCOMING ONLINE TRAINING COURSES

4.9
CX Skills has an average customer review rating across all our courses of 4.9 out of 5 stars from the latest 217 genuine reviews!
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Since we launched CX Skills in 2018 we’ve been incredibly grateful to our training partners who have enabled us to help hundreds of businesses across the public and private sectors.

We take enormous pride in bringing you industry best-practice training courses from all over the world and we’re extremely grateful for the amazing customer testimonials we have received with the most recent listed below.

Some of our customers who have conducted training with us

We’ve been incredibly grateful that a diverse range of businesses have trusted us to deliver training for some or all of their customer-facing employees with a select of companies below.

Click here to see a list of all our customers (and industry sectors) >

Customer Reviews

View some of our customer reviews below or click here to read all our customer testimonials >

Customer Service Training Courses

Whether it’s customer service training for your whole business, customer service teams, admin staff,  receptionists, admin staff, retail staff, field staff and so on, anyone who has interaction with your most valuable commodity, customers, can all benefit from enhancing their customer service skills.

From learning how to have effective conversations, handling objections or difficult customers or learning how to make the customer feel like the most important person in the world, we’ve got a range of customer service training courses that will empower your teams with the skills they need to excel.

So whether its over the phone,  live chat, in person or via emails, we can ensure your customers receive great customer service no matter which channel they choose to engage in.

Customer service training courses Australia

Contact Centre Training Courses

When it comes to contact centres, one thing is for sure – they are diverse! From small contact centres to large, inbound to outbound, sales, service, technical support, complaints, telephone account management and so one there are literally hundreds of different call centre ‘types’ that have all evolved to meet the needs of their respective business. 

So whether you need a course for frontline employees, Team Leaders or Managers – from customer service training, sales training, learning how to run an efficient contact centre operation, be a better team leader, how to design a quality assurance program and so on, CX Skills has a range of call centre courses all designed and delivered by proven industry experts to help you deliver a best-practice contact centre operation.

And with Contact Centres more than just phone calls, we’ve also got great training courses for live chat, email customer service, managing difficult customers and more. 

Contact Centre Training Courses by CX Skills Australia

Customer Experience (CX) Training Courses

As well as contact centre and customer service training courses, CX Skills also offers a range of Specialist customer experience (CX) training courses. From our Introduction to CX, CX Fundamentals based on the global CCXP standards, the Certified Customer Experience Professional (CCXP) exam preparation course through to Customer Journey Mapping, Net Promoter Scores, Voice of the Customer Programs and more.

Our specialist Customer Experience courses are all designed to help you identify and improve the customer experience across your entire business, not just the contact centre.

Customer Experience Courses by CX Skills including CXPA courses

Sales Training Courses

For any business to succeed, you need revenue, and by investing in our sales training courses for your business, you’ll be ensuring your employees make the most of every opportunity!

We have a range of purpose-built courses ranging from short 3-hour courses to full-day courses to customised sales training programs that can be specially built for your business.

Our sales training courses can be delivered virtually (online via Zoom) or onsite, whether it’s in Melbourne, Sydney, Brisbane, Hobart, Perth, Adelaide, etc.

Sales training courses

Employee Wellbeing & Workplace Resilience Training Courses

No one ever said that working with customers all day is easy! Whether it’s working in a contact centre, retail store, office, warehouse and so on, having to put on a smile and help customers all day long can be tough for anyone. Even when things are going well, it can just be hard work some days as your own energy levels, aches and pains and life outside of work all take a toll.

And then there are factors you can’t control – customers can be frustrated by a whole myriad of issues from stock shortages, product failures, long wait times, policies and procedures and so on and the customer service employees are typically in the direct firing line.

Now more than ever, it’s essential to ensure we equip employees with the skills to enable them to consistently perform at their best both at work and at home so we’ve recently introduced a range of courses designed just for frontline employees, including Workplace Resilience (Essentials), Workplace Resilience (Advanced) and How to Manage Difficult Customers.

Employee Wellbeing training courses

Online, Public, Private & Self-paced Training Courses

All of the CX Skills contact centre, customer experience and customer service courses can be delivered online (live via ZOOM teleconferencing) or in-person subject to the applicable COVID restrictions (which we hope never return!). 

From short online courses or half-day courses to brush up on some skills, one-day courses for call centre agents and emerging leaders through to high-performance management programs delivered over multiple days, we have a range of training courses and workshops to suit all skill levels, diaries and budgets.

Our public courses are a great way to interact with others with fixed dates and times to enable you to plan ahead.

Private courses are delivered exclusively for your employees and offer more flexibility with dates and times to suit your operational requirements. 

For those that like to train at their own pace, we are continually adding self-paced training courses across a range of different topics.

Online customer service training by CX Skills

CX Skills has Contact Centre, Customer Service, Customer Experience (CX), Workforce Optimisation and Workplace Wellness training courses to suit all skills, experience and budgets.

The customer service, customer experience and call centre training specialists across Australia and the Asia Pacific

We offer both online and onsite training programs to Melbourne, Sydney, Adelaide, Perth, Brisbane, Hobart, Darwin and Canberra, as well as New Zealand, Singapore, Malaysia, Hong Kong, China, Thailand, Vietnam, Fiji, PNG and a whole lot more (subject to the latest COVID restrictions).

With online training, we’ve been able to expand our course offerings globally and we’ve been thrilled to have students join us from all over the world including the United Kingdom, USA, Europe and more!

CUSTOMER SERVICE, CX & CONTACT CENTRE SPECIALISTS

CX Skills only specialise in training courses directly related to the Customer Service, Customer Experience & Contact Centre industry.

RESULTS BASED ON EXPERIENCE NOT THEORY

Our courses aren’t put together by academics and delivered by corporate trainers. All of our courses are designed and facilitated by industry experts so you benefit from decades of experience and learn from trainers that can speak with authority.

GENUINE INDUSTRY EXPERT TRAINERS

We only partner with the best trainers in Australia and from across the world to ensure you learn directly from proven industry experts. You know exactly who will be conducting the training when you book with us!

ACXPA Logo
OFFICIAL TRAINING PARTNER

We are the official training partner of the Australian Customer Experience Professionals Association (ACXPA) – connecting contact centres, customer experience, digital service and customer service professionals in Australia to create better customer, business, career and industry outcomes.