1. Scenario
2. Team
3. Current state
4. Starting point
5. Results
6. Next steps

What kind of training are you considering?

Pick the option that best matches your situation. The calculator will tailor the questions and the financial model accordingly.

Tell us about the team

A few basics about the people you're considering training.

The headcount in the training programme.
Base salary, excluding super and on-costs.
Course price per attendee. Any dollar amount.
Shown on the PDF business case and used in the filename.

Your current state

Tell us what's happening today. Use rough estimates if you don't have exact numbers — the defaults are reasonable starting points.

Pick a starting point

These are just starting assumptions — you'll be able to adjust every metric individually on the next page. Pick whichever feels closest to what your team could realistically achieve from training.

Your training ROI

Adjust the sliders below to model your own assumptions. Each slider shows its dollar impact in real time. The presets at the top reset all sliders to a starting point.

Starting point:
Cost of inaction (annual)
$0
What this means: Performance gaps in your team — staff turnover, repeat work, lost customers — are costing you roughly this much every year, even if you never see a single invoice for it. It's the money walking out the door because of preventable issues.
12-month net benefit
$0
What this means: How much extra money the business keeps in the first 12 months after training, after subtracting what the training cost. A positive number means the training pays for itself and more.
Training investment
$0
What this means: What you'd actually pay to train your team (number of people × cost per person). This is your one-time, upfront cost.
Payback period
0 wks
What this means: How long it takes for the training to pay for itself. After this point, everything is upside — money the business keeps that it would have lost otherwise.
Important: This is an estimate based on the inputs and assumptions you've provided. Actual results vary significantly based on course depth (CX Skills offers Essentials at 3 hours, Foundation at 6 hours, and PRO at 9 hours — deeper programmes typically deliver stronger results), team mix, manager reinforcement, and ongoing coaching. See the ACXPA ROI glossary for more on training ROI. This tool is a starting point for a conversation, not a guarantee.

Your next steps

Based on your scenario, here are the most relevant CX Skills training categories.

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