1. Scenario
2. Team
3. Current state
4. Starting point
5. Results
6. Your plan

What kind of training are you considering?

Pick the option that best matches your situation. The calculator will tailor the questions and the financial model accordingly.

Tell us about the team

A few basics about the people you're considering training.

The number of people you plan to train.
Base salary, excluding super and on-costs.
Course price per attendee. Any dollar amount.
Shown on the PDF business case and used in the filename.

Your current state

Tell us what's happening today. Use rough estimates if you don't have exact numbers — the defaults are reasonable starting points.

Pick a starting point

These are just starting assumptions — you'll be able to adjust every metric individually on the next page. Pick whichever feels closest to what your team could realistically achieve from training.

Your training ROI

Adjust the sliders below to model your own assumptions. Each slider shows its dollar impact in real time. The presets at the top reset all sliders to a starting point.

Starting point:
Cost of inaction (annual)
$0
What this means: Performance gaps in your team — staff turnover, repeat work, lost customers — are costing you roughly this much every year, even if you never see a single invoice for it. It's the money walking out the door because of preventable issues.
12-month net benefit
$0
What this means: How much extra money the business keeps in the first 12 months after training, after subtracting what the training cost. A positive number means the training pays for itself and more.
Training investment
$0
What this means: What you'd actually pay to train your team (number of people × cost per person). This is your one-time, upfront cost.
Payback period
0 wks
What this means: How long it takes for the training to pay for itself. After this point, everything is upside — money the business keeps that it would have lost otherwise.
Important: This is an estimate based on the inputs and assumptions you've provided. Actual results vary significantly based on course depth (CX Skills offers Essentials at 3 hours, Foundations at 6 hours and PRO at 9 hours, and deeper programs typically deliver stronger results), team mix, manager reinforcement, and ongoing coaching. See the ACXPA ROI glossary for more on training ROI. This tool is a starting point for a conversation, not a guarantee.

Take this business case to your team

Download the PDF or have it emailed to you — ready to send to your manager, finance, or executive sponsor.

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Your training plan

Here’s how to get started.

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Want help choosing?

Tell us about your team and we’ll recommend the right program, with a clear quote.

Talk to our team Call +61 3 9008 7287