CX, Contact Centre & Customer Service Training Courses in Adelaide
It might be known as the City of Churches (and a cracking place to pick up a nice bottle of wine or two) but Adelaide also has a thriving call centre & CX industry so it’s not surprising that there is an appetite for customer service training courses in Adelaide (as well as contact centres and customer experience courses).
Many businesses in South Australia already understand the benefits that providing good customer service can have on their business – to improve customer satisfaction, increase revenue and increase productivity.
Whether it’s in hospitality, manufacturing, local councils and Government departments, tourism, retail, healthcare, telcos and lots more – professional training in customer service/sales and customer experience will have a positive impact on your business.
CX Skills is an Australian-owned training business with all our courses designed and facilitated by our industry-expert training partners based in Australia as well as experts from across the globe to ensure you always learn from the best trainers in the business.
We have courses for all customer-facing employees whether it’s in a contact centre, office, retail store, warehouse and so on through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Customer Experience Professionals and so on.
We’ve been thrilled to work with a number of businesses in South Australia and with hundreds of customer testimonials and an average review score of 4.9/5.0, you can be assured that your training will be in good hands.
Where can you find Customer Service Training Courses in Adelaide, South Australia
If you’re searching for Customer Experience (CX), Contact Centre or Customer Service Training Courses in Adelaide, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or the whole team) as well as private courses that are delivered exclusively for your employees.
Public Customer Service Courses in Adelaide
We’d love to get back to hosting some in-person Customer Service Training Courses in Adelaide that we typically host directly at a venue in Adelaide CBD or perhaps a nice little venue up in the hills…
Unfortunately, with the current cost and unreliability of booking venues, flights etc in the post-COVID era, we are sticking with online for all our public courses for now.
You can see a list of some of the upcoming training courses at the bottom of this page or click here to see all available training courses >
Private Customer Service Courses in Adelaide
All of our training courses are available to be delivered privately, either online or onsite.
For onsite private training courses, they are typically held at your venue and additional travel costs may apply as unlike other training providers, the only person that delivers our training courses is the same industry expert who designed the course.
For online private training courses, we can deliver any of our existing courses or customise one to suit your exact requirements. Unlike the public course, a private training course means it is delivered exclusively for you.
We typically require a minimum of six employees for a private training course, however, it can depend on the course so pick up the phone and give us a call on 03 9008 7287 and we can recommend the best solution for you.
Why CX Skills is a little different
If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.
We don't use local trainers who simply read off PowerPoint slides designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).
The downside is that it can limit availability (as we are unable to clone our trainers and have one based in every state) and travel costs may apply depending on where you are located.
But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.
Benefits of Online Training
Even though we were sceptical at first, online training has genuinely delivered a host of unexpected benefits!
Most employees are now also very familiar with online video meetings, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc.) so there is a much higher level of comfort than in the past.
And most importantly, our Customer Testimonials also confirm that the online training is still effective – we have continued to average 4.9 out of 5 stars across all our online courses.
We’ve listed some of the benefits online training has enabled:
What our Customers Say
We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.
Here is just a sample of some of the customer testimonials we have received:
Training Course Categories
All our Customer Service Training Courses in Adelaide are now available online or can be delivered privately onsite – to see all the available courses by category, just click on the applicable button below.
If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
You can purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout.
For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Equip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.