CX, Contact Centre & Customer Service Training Courses in Adelaide

It might be known as the City of Churches (and a cracking place to pick up a nice bottle of wine or two) but Adelaide also has a thriving call centre & CX industry so it’s not surprising that there is an appetite for customer service training courses in Adelaide (as well as contact centres and customer experience courses).

Many businesses in South Australia already understand the benefits that providing good customer service can have on their business – to improve customer satisfaction, increase revenue and increase productivity.

Whether it’s in hospitality, manufacturing, local councils and Government departments, tourism, retail, healthcare, telcos and lots more – professional training in customer service/sales and customer experience will have a positive impact on your business.

CX Skills is an Australian-owned training business with all our courses designed and facilitated by our industry-expert training partners based in Australia as well as experts from across the globe to ensure you always learn from the best trainers in the business.

We have courses for all customer-facing employees whether it’s in a contact centre, office, retail store, warehouse and so on through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Customer Experience Professionals and so on.

We’ve been thrilled to work with a number of businesses in South Australia and with hundreds of customer testimonials and an average review score of 4.9/5.0, you can be assured that your training will be in good hands.

Call Centre and Customer Service Training Courses in Adelaide

Where can you find Customer Service Training Courses in Adelaide, South Australia

If you’re searching for Customer Experience (CX), Contact Centre or Customer Service Training Courses in Adelaide, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or the whole team) as well as private courses that are delivered exclusively for your employees.

Public Customer Service Courses in Adelaide

We’d love to get back to hosting some in-person Customer Service Training Courses in Adelaide that we typically host directly at a venue in Adelaide CBD or perhaps a nice little venue up in the hills…

Unfortunately, with the current cost and unreliability of booking venues, flights etc in the post-COVID era, we are sticking with online for all our public courses for now.

You can see a list of some of the upcoming training courses at the bottom of this page or click here to see all available training courses >

Private Customer Service Courses in Adelaide

All of our training courses are available to be delivered privately, either online or onsite.

For onsite private training courses, they are typically held at your venue and additional travel costs may apply as unlike other training providers, the only person that delivers our training courses is the same industry expert who designed the course.

For online private training courses, we can deliver any of our existing courses or customise one to suit your exact requirements. Unlike the public course, a private training course means it is delivered exclusively for you.

We typically require a minimum of six employees for a private training course, however, it can depend on the course so pick up the phone and give us a call on 03 9008 7287 and we can recommend the best solution for you.

Simon training onsite
One of our trainers, Simon Blair, facilitating a private training session.

Why CX Skills is a little different

If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.

We don't use local trainers who simply read off PowerPoint templates designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).

The downside is that it can limit availability (as we are unable to clone our trainers!) and travel costs may apply for onsite training depending on where you are located.

But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.

Benefits of Online Training

Even though we were sceptical at first, online training has genuinely delivered a host of unexpected benefits!

Most employees are now also very familiar with online video meetings, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc.) so there is a much higher level of comfort than in the past.

And most importantly, our Customer Testimonials also confirm that the online training is still effective – we have continued to average 4.9 out of 5 stars across all our online courses.

We’ve listed some of the benefits online training has enabled:

1. Cheaper Prices

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling Flexibility

Rather than have to commit a full day (or multiple days) to attend a training course plus travel time, online/virtual courses enable you to attend courses with less downtime.

For example, rather than attend a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session, or 4 x 2-hour sessions. 

This can assist reducing the impact on your business whilst your employees are trained, and it can assist with balancing learning and personal/work commitments as you don't need to 'lose' a whole day just for training.

3. More Course Options

As we don't spend a lot of time travelling, we've been able to deliver a wider range of courses, more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Expert Training Options

With onsite training, we have to factor in travel time, travel costs (flights, car travel, accommodation etc.) to send a single trainer. If we needed two trainers to deliver the training, it would essentially double the costs.

 

With online/virtual training, we are able to use multiple trainers to deliver the best courses for your business, which just wouldn't be practical with onsite training due to the costs.

For example, in the Customer Service Foundations course, we are able to use two expert trainers to deliver different modules, providing exceptional value for your business, variety for your employees and, of course, great training outcomes.

5. Improved Learning Outcomes

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two-day course as well as allowing some time to embed new learnings between sessions, something that just wasn't possible with onsite training. 

We've also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

6. Reduced Impact on Operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having a negative impact on operations.

Online courses allow great scheduling flexibility, so you can fit training around the quieter periods or spread the training out over a period of time, enabling you to upskill employees whilst minimising operational impacts.

7. Increased Diversity

With the physical barrier removed from attending training courses, we've been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend.

This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

Customers Testimonials

We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.

4.9
We have an average customer review rating of 4.9 out of 5 stars across all our courses (based on 215 reviews)
Excellent89%
Very good11%
Average0%
Poor0%
Terrible0%

Here is just a sample of some of the recent customer testimonials we have received:

Recent Customers

We are humbled by the diverse range of small businesses, large corporations and the public sector that have sent some or all of their employees to our training with just a sample of logos below. View our full customer list >

Training Course Categories

All our Customer Service Training Courses in Adelaide are now available online or can be delivered privately onsite – to see all the available courses by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Upcoming Public Courses (online) available to purchase now

You can purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout.

For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >

Got questions about any of our courses? Want to train your whole team or centre or discuss a customised training solution?

Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm Melbourne, Australia (AEST or AEDT) Monday to Friday or send us a message anytime >