Customer Service Training in Brisbane

If there was a heartbeat for the call centre industry in Australia then it would definitely be located in Queensland!

There are literally hundreds of call centres located across the Sunshine state from the capital city in Brisbane through to Cairns and everything in between! Maroochydore,  Gold Coast, Townsville and more all have established call centres.

The Auscontact Association chapter in Queensland is well established and there is a thriving community of call centre and customer service professionals all keen to network and build their professional skills.

CX Skills is an Australian owned Customer Experience and Contact Centre training business with all our courses built and facilitated by industry experts – not lecturers or generic corporate trainers.

We have courses for frontline call centre agents including live chat, emails, handling difficult customers and so on through to executive courses on Customer Experience Management, Contact Centre Management and more.

Customer Service Training in Brisbane Queensland

Where can you find Customer Service Training Courses in Brisbane?

CX Skills provides Customer Experience, Contact Centre and Customer Service training in Brisbane so you don’t need to jump on a plane to either Sydney or Melbourne for some professional training as we come directly to you!

As well as our public courses, we can also deliver our public courses in the comfort of your own facility or customise a complete training solution for you.

Our public courses are typically held in Brisbane although on occasions we may venture up north a bit if there is sufficient demand!

Learn more about our private training options >

call centre training in Brisbane Queensland

Venues for CX, Customer Service & Call Centre Training in Brisbane

When we are physically able to run our CX, Contact Centre and Customer Service training in Brisbane again we will source the best venues that will provide the best value so we can keep our course fees as low as possible.

To do this, we will often wait to confirm the final venue approximately two weeks prior to each course date to enable us to secure a training facility that provides the best learning space aligned to the number of training course participants.

All our courses, however, will be in the Brisbane CBD location unless we specify otherwise.

Upcoming CX, Call Centre & Customer Service Training in Brisbane

With COVID-19 we have suspended all our Customer Service training courses in Brisbane Queensland until it is safe to resume. But don’t worry – we now offer all our courses online and delivered via ZOOM. Search all our available courses below or learn more about our private training course options >