Customer Service Training Courses in Brisbane/Queensland

Warm sunshine, great beaches and friendly people are just a few of the great things that spring to mind when thinking about Queensland.

And if there were a heartbeat for the call centre industry in Australia, then it would definitely be located in Queensland!

There are literally hundreds of call centres located across the Sunshine State from the capital city in Brisbane through to Cairns and everything in between! Maroochydore, Gold Coast, Townsville and more all have established call centres with more and more appearing every year.

And then there’s the warm, Queensland hospitality that is famous all over the world that can be experienced everywhere from restaurants, travel/tourism operators or just your local shop.

Queenslanders have long realised that professional training in customer service/sales and customer experience will have a positive impact on your business whether it’s in hospitality, manufacturing, local councils and Government departments, tourism, retail, healthcare, telcos etc.

We’ve been honoured to work with a number of businesses in Brisbane and across Queensland, and with hundreds of customer testimonials and an average review score of 4.9/5.0, you can be assured that your training will be in good hands!

Call Centre and Customer Service Training Courses in Brisbane

CX Skills is an Australian-owned training business and an accredited training provider for the Australian Customer Experience Professionals Association with all our courses designed and facilitated by our industry-expert training partners ensuring your investment in training delivers maximum results.

We have courses for all customer-facing employees whether it’s in a contact centre, office/administration role, retail store, warehouse and so on through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Workforce Optimisation Specialists, Customer Experience Professionals and so on.

We’ve been thrilled to provide training for a number of Queensland-based businesses and Government departments and with our customer testimonials averaging 4.9/5, you can be assured your training will be in good hands!

Where can you find Customer Service Training Courses in Brisbane?

If you’re searching for Customer Experience (CX), Contact Centre or Customer Service Training Courses in Brisbane or in other Queensland locations, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or your whole team) as well as private courses that are exclusively for your employees.

Public Courses

The majority of our public Customer Service Training courses in Brisbane are now delivered online as quite frankly, in the post-COVID era, the current costs and the unreliability of travel make offering public training courses at a competitive price point very difficult to achieve.

When we do run on-site/in-person public training courses, we typically host them in a conference centre, hotel etc in Brisbane CBD or perhaps a nice little venue along the Brisbane River or up in the mountains but for now, we’ll be sticking with offering all our public courses as online only options.

You can see a list of the upcoming public CX, Contact Centre and Customer Service training courses in Brisbane at the bottom of this page, or click here to see all the available upcoming courses >

Private Training Courses

All of our Customer Service Training Courses in Brisbane (or anywhere in Queensland!)  are available to be delivered privately, either online or onsite.

For onsite private training courses, they are typically held at your venue and additional travel costs may apply as unlike other training providers, the only person that delivers our training courses is the same industry expert who designed the course.

Online training courses can be delivered privately just for your employees – you can simply select one of our existing courses, or we can customise something for you!

Private Customer Service Training Courses in Brisbane
Simon Blair is one of our trainers who delivers private customer service training courses in Brisbane!

Why CX Skills is a little different

If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.

We don't use local trainers who simply read off PowerPoint templates designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).

The downside is that it can limit availability (as we are unable to clone our trainers!) and travel costs may apply for onsite training depending on where you are located.

But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.

The Benefits of online training

Whilst even we were sceptical at first, online training has delivered a host of unexpected benefits!

Most employees are now also very familiar with online video, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc) so there is a much higher level of comfort than in the past.

And most importantly, our Customer Testimonials also confirm that online training is just as effective as onsite, we’ve maintained our 4.9 out of 5 stars rating across all our online courses!

So even if you did have your heart set on in-person training, it’s worth considering some of the benefits of online training as we’ve outlined below.

The not-so-secret benefits of online training:

1. Cheaper Prices

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling Flexibility

Rather than have to commit a full day (or multiple days) to attend a training course plus travel time, online/virtual courses enable you to attend courses with less downtime.

For example, rather than attend a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session, or 4 x 2-hour sessions. 

This can assist reducing the impact on your business whilst your employees are trained, and it can assist with balancing learning and personal/work commitments as you don't need to 'lose' a whole day just for training.

3. More Course Options

As we don't spend a lot of time travelling, we've been able to deliver a wider range of courses, more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Expert Training Options

With onsite training, we have to factor in travel time, travel costs (flights, car travel, accommodation etc.) to send a single trainer. If we needed two trainers to deliver the training, it would essentially double the costs.

 

With online/virtual training, we are able to use multiple trainers to deliver the best courses for your business, which just wouldn't be practical with onsite training due to the costs.

For example, in the Customer Service Foundations course, we are able to use two expert trainers to deliver different modules, providing exceptional value for your business, variety for your employees and, of course, great training outcomes.

5. Improved Learning Outcomes

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two-day course as well as allowing some time to embed new learnings between sessions, something that just wasn't possible with onsite training. 

We've also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

6. Reduced Impact on Operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having a negative impact on operations.

Online courses allow great scheduling flexibility, so you can fit training around the quieter periods or spread the training out over a period of time, enabling you to upskill employees whilst minimising operational impacts.

7. Increased Diversity

With the physical barrier removed from attending training courses, we've been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend.

This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

Customers Testimonials

We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.

4.9
We have an average customer review rating of 4.9 out of 5 stars across all our courses (based on 217 reviews)
Excellent89%
Very good11%
Average0%
Poor0%
Terrible0%

Here is just a sample of some of the recent customer testimonials we have received:

Recent Customers

We are humbled by the diverse range of small businesses, large corporations and the public sector that have sent some or all of their employees to our training with just a sample of logos below. View our full customer list >

Discover courses by category 

To see all the available customer service training courses in Brisbane by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Purchase tickets now for these upcoming Public Courses (online)

View upcoming customer service training courses in Brisbane and/or online.

Tickets can be purchased instantly using a credit card or by requesting an invoice at checkout and you can purchase as little as one ticket, or purchase tickets to send multiple employees.

For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >

Do you have any questions about our courses? Would you like to train your whole team or discuss a customised training solution?

Contact us at +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >