Customer Service Training in Brisbane

Warm sunshine, great beaches and fantastic hospitality are just a few of the great things that spring to mind when thinking about Queensland.

And if there was a heartbeat for the call centre industry in Australia then it would definitely be located in Queensland!

There are literally hundreds of call centres located across the Sunshine state from the capital city in Brisbane through to Cairns and everything in between! Maroochydore,  Gold Coast, Townsville and more all have established call centres with more and more appearing every year.

The Auscontact Association chapter in Queensland is well established and there is a thriving community of call centre and customer service professionals all keen to network and build their professional skills.

CX Skills is an Australian owned Customer Experience and Contact Centre training business with all our courses built and facilitated by industry experts – not lecturers or generic corporate trainers.

We have courses for frontline call centre agents including customer service, live chat, emails, handling difficult customers and so on through to management and executive courses on Customer Experience Management, Contact Centre Management, Introduction to Team Leading, Workforce Management, High-Performance Teams and more.

Customer Service Training in Brisbane Queensland

Where can you find Customer Service Training Courses in Brisbane?

CX Skills provides Customer Experience, Contact Centre and Customer Service training in Brisbane so you don’t need to jump on a plane to either Sydney or Melbourne for some professional training as we come directly to you!

As well as our public courses, we can also deliver our public courses in the comfort of your own facility or customise a complete training solution for you.

Our public courses are typically held in Brisbane although on occasions we may venture up north a bit if there is sufficient demand!

Learn more about our private training options >

call centre training in Brisbane Queensland

Venues for CX, Customer Service & Call Centre Training in Brisbane

When we are physically able to run our CX, Contact Centre and Customer Service training in Brisbane again we will source the best venues that will provide the best value so we can keep our course fees as low as possible.

To do this, we will often wait to confirm the final venue approximately two weeks prior to each course date to enable us to secure a training facility that provides the best learning space aligned to the number of training course participants.

All our courses, however, will be in the Brisbane CBD location unless we specify otherwise.

Upcoming CX, Call Centre & Customer Service Training in Brisbane

Unfortunately with the ongoing uncertainty with COVID we have suspended all our physical Customer Service training courses in Brisbane Queensland until it is safe to resume.

Whilst we understand the preference for face to face training for some people,  the online training is still very effective and actually offers some benefits that even we didn’t anticipate including the ability to pace out training over multiple sessions instead of trying to cram everything into one/two days and less downtime as there is no travel etc.

We’ve now had hundreds of people complete our online training courses and the overwhelming is that what’s important is the skill of the training the content, and if they’re good it doesn’t really matter whether it’s in-person or online.

Search all our available courses below or learn more about our private training course options > where we can deliver training courses just for your team online.