Customer Service Training Courses in Brisbane/Queensland
Warm sunshine, great beaches and friendly people are just a few of the great things that spring to mind when thinking about Queensland.
And if there were a heartbeat for the call centre industry in Australia, then it would definitely be located in Queensland!
There are literally hundreds of call centres located across the Sunshine State from the capital city in Brisbane through to Cairns and everything in between! Maroochydore, Gold Coast, Townsville and more all have established call centres with more and more appearing every year.
And then there’s the warm, Queensland hospitality that is famous all over the world that can be experienced everywhere from restaurants, travel/tourism operators or just your local shop.
Queenslanders have long realised that professional training in customer service/sales and customer experience will have a positive impact on your business whether it’s in hospitality, manufacturing, local councils and Government departments, tourism, retail, healthcare, telcos etc.
We’ve been honoured to work with a number of businesses in Brisbane and across Queensland, and with hundreds of customer testimonials and an average review score of 4.9/5.0, you can be assured that your training will be in good hands!
CX Skills is an Australian-owned training business and an accredited training provider for the Australian Customer Experience Professionals Association with all our courses designed and facilitated by our industry-expert training partners ensuring your investment in training delivers maximum results.
We have courses for all customer-facing employees whether it’s in a contact centre, office/administration role, retail store, warehouse and so on through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Workforce Optimisation Specialists, Customer Experience Professionals and so on.
We’ve been thrilled to provide training for a number of Queensland-based businesses and Government departments and with our customer testimonials averaging 4.9/5, you can be assured your training will be in good hands!
Where can you find Customer Service Training Courses in Brisbane?
If you’re searching for Customer Experience (CX), Contact Centre or Customer Service Training Courses in Brisbane or in other Queensland locations, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or your whole team) as well as private courses that are exclusively for your employees.
The majority of our public Customer Service Training courses in Brisbane are now delivered online as quite frankly, in the post-COVID era, the current costs and the unreliability of travel make offering public training courses at a competitive price point very difficult to achieve.
When we do run on-site/in-person public training courses, we typically host them in a conference centre, hotel etc in Brisbane CBD or perhaps a nice little venue along the Brisbane River or up in the mountains but for now, we’ll be sticking with offering all our public courses as online only options.
You can see a list of the upcoming public CX, Contact Centre and Customer Service training courses in Brisbane at the bottom of this page, or click here to see all the available upcoming courses >
Private Training Courses
All of our Customer Service Training Courses in Brisbane (or anywhere in Queensland!) are available to be delivered privately, either online or onsite.
For onsite private training courses, they are typically held at your venue and additional travel costs may apply as unlike other training providers, the only person that delivers our training courses is the same industry expert who designed the course.
Online training courses can be delivered privately just for your employees – you can simply select one of our existing courses, or we can customise something for you!
Why CX Skills is a little different
If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.
We don't use local trainers who simply read off PowerPoint slides designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).
The downside is that it can limit availability (as we are unable to clone our trainers and have one based in every state) and travel costs may apply depending on where you are located.
But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.
The Benefits of online training
Whilst even we were sceptical at first, online training has delivered a host of unexpected benefits!
Most employees are now also very familiar with online video, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc) so there is a much higher level of comfort than in the past.
And most importantly, our Customer Testimonials also confirm that online training is just as effective as onsite, we’ve maintained our 4.9 out of 5 stars rating across all our online courses!
So even if you did have your heart set on in-person training, it’s worth considering some of the benefits of online training as we’ve outlined below.
The not-so-secret benefits of online training:
What our Customers Say
We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.
Here is just a sample of some of the customer testimonials we have received:
Discover courses by category
To see all the available customer service training courses in Brisbane by category, just click on the applicable button below.
If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Purchase tickets now for these upcoming Public Courses (online)
View upcoming customer service training courses in Brisbane and/or online.
Tickets can be purchased instantly using a credit card or by requesting an invoice at checkout and you can purchase as little as one ticket, or purchase tickets to send multiple employees.
For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Equip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.