Customer Service Training Courses in Perth & Western Australia

• Live with an expert trainerReal-time practice and coaching, not a recording.
• Certificate of completionA digital certificate for everyone who completes the course.
• Templates to keepTake-away templates and reference materials to use back at work.
• ACXPA members save 25%Member pricing on every public course.

• 8Oct2026Customer Service Phone EssentialsThu 8 Oct · 9:30am–12:30pm AEDT · 3 hours · Online via ZoomGive your team a proven structure for every customer call in this 3-hour live online course with Simon Blair, on Thursday 8 October 2026.$315ex GSTView course
• 8Oct2026Reception Customer Service EssentialsThu 8 Oct · 1:30–4:30pm AEDT · 3 hours · Online via ZoomHelp your front desk make a great first impression on every visitor, call and email in this 3-hour live online course with Simon Blair, on Thursday 8 October 2026.$315ex GSTView course
• 13Oct2026CX Management FundamentalsTue 13, Wed 14, Thu 15 and Fri 16 Oct · 12:30–5:30pm AEDT · 4 × 5 hours · Online via ZoomThe October 2026 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord, covering the five CCXP® competencies. Rated 4.9/5.$1,997ex GSTView course
• 21Oct2026Real-Time WFM for Contact Centre AnalystsWed 21 Oct · 9:00am–5:00pm AEDT · 1 day · Online via ZoomThe October 2026 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.$697ex GSTView course
• 27Oct2026Phone Customer Service FoundationsTue 27 and Wed 28 Oct · 9:30am–12:30pm AEDT · 2 × 3 hours · Online via ZoomGive your team a proven structure for every call, plus the confidence to handle difficult customers, in this 2 × 3-hour live online course with Simon Blair, Tuesday 27 and Wednesday 28 October 2026.$485ex GSTView course
• 27Oct2026People Leadership for Call Centre Team LeadersTue 27 and Wed 28 Oct · 12:30–5:00pm AEDT · 2 × 4.5 hours · Online via ZoomThe October 2026 People Leadership for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the Team Leader role, engagement and the conversations that lift performance.$897ex GSTView course

Really enjoyed it!

Review of Introduction to Contact Centre Management (Private Class)

Really enjoyed the insights shared by Justin throughout the day we spent going through the training package. The analytics were super interesting to see and highlighted a lot of aspects of the business in which we really need to adjust for the better. I’m hoping this course and any future courses help uplift the way we work for the betterment of our staff and customers.

Jacob Kenny

Team Leader

Aussie Broadband

Practical and Insightful Foundation for Contact Centre Leaders

Review of Introduction to Contact Centre Management (Private Class)

I recently completed the Introduction to Call Centre Management course and found it extremely valuable. It provided a solid understanding of contact centre metrics, how to interpret and apply them effectively, and introduced practical coaching frameworks that can be applied immediately in the workplace.

Shane Parr-Whalley

Practical and Engaging Contact Centre Leadership Training

Review of Contact Centre Management Fundamentals (Private Class)

Daniel delivered an excellent Contact Centre Management Fundamentals course that was both engaging and highly relevant to day-to-day contact centre operations. The training provided practical leadership strategies, effective coaching techniques, and valuable insights into managing performance and team engagement.

I found the content easy to apply in a real-world environment, and Daniel’s experience and facilitation style kept the sessions interactive and informative throughout. I would highly recommend this course to anyone looking to strengthen their contact centre leadership and management skills.

Moiz Saqib

Residential Customer Service Team Manager

Aussie Broadband

Great foundation for CX skills and knowledge with a very experienced and delightful facilitator

Review of April 2026 CX Management Fundamentals course

I recently completed this course and found it incredibly valuable. Daniel was a standout—highly experienced, knowledgeable, and genuinely a pleasure to listen to. His delivery was almost therapeutic at times, and he created a great environment for open discussion.

The content itself was strong and really helped me build my skills, especially in thinking about how to scale a CX practice within my organisation. The only improvement I’d suggest would be more opportunities to directly apply the theories to our own organisational contexts and receive feedback—but I understand time constraints likely made that difficult.

Overall, a great experience, and it’s definitely inspired me to consider pursuing the CCXP exam.

Alice Beament

Software Experience Manager

IMDEX Ltd

Just What I Needed!

Review of May 2025 Reception Customer Service Essentials

This course just what I needed. It was clear on its content and easy to follow. Thank you Simon for making it engaging and practical.

Seemal Kumar

Administration Officer

Aaquila Care

Incredibly Valuable!

Review of April 2025 Customer Service Reception PRO

I highly recommend this course to anyone looking to improve themselves. It has been an incredibly valuable experience for me. Not only did it help me build my confidence, but the way Simon presented the material was excellent.

Bagdad Muthana

Receptionist

MKT Taxation Advisors

Thank you so much, great course!

Review of October 2024 Tech Support Essentials

I appreciate your time Simon, I have learned a lot and had fun in the process 🙂

Cedric

IT Support

Focus Networks

Highly recommended, informative and well structured

Review of October 2024 Tech Support Essentials

I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.

He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.

The session was overall fun and informative, thanks to Simon’s excellent teaching style.

Maria Gaban

Support Officer

Focus Networks

100% Recommended!

Review of October 2024 Tech Support Essentials

Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.

It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.

Todd Korppler

Support Officer

Focus Networks

Excellent Training Session on Customer Service

Review of October 2024 Tech Support Essentials

I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.

Logan McCafferty

Helpdesk Support

Focus Networks

Highly Beneficial!

Review of August 2023 Customer Service Phone Essentials

I found the training most beneficial as this is my first time in a call centre environment.

Simon was a fantastic trainer being down to earth and with so much experience in the field, the role play really helped consolidate the information and stepping it out in sequence.

Lisa Arnot

Customer Service Officer

City of Gosnells

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