CX, Contact Centre & Customer Service Training Courses in Perth
Perth Western Australia is home to many call centres from private outsourcers (BPOs), private and public sector contact centres as well as an active Auscontact Association local chapter.
Most of the call centres are located in and around the vibrant Perth city area within walking distance of the centre of town or not far away along Adelaide Terrace.
When it’s safe enough to do again (thanks to COVID), CX Skills will be providing a number of one and two-day call centre and customer service training courses in Perth to enable you to learn without having to leave your state! But until then, all our courses are now available online and delivered live via ZOOM so you can continue to receive Customer Experience (CX), Contact Centre and Customer Service training courses in Perth without even having to leave home!
CX Skills is an Australian owned training business with all our courses built and facilitated by our industry-expert training partners based in Australia as well as experts from across the globe to ensure you always learn from the best trainers in the business.
We have courses for all customer-facing employees whether it’s in a contact centre, office, retail store, warehouse and so on through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Customer Experience Professionals and so on.
Where can you find Customer Service Training Courses in Perth, Western Australia?
When COVID restrictions allow, we can deliver our courses onsite at your premises or for our public courses, we’ll typically host them in a conference centre, hotel etc in Perth CBD or perhaps a nice little venue overlooking the Swan River.
Unfortunately, for now, we are only offering our courses online as it’s just too difficult to plan ahead with booking venues, flights etc as we don’t have any locally based trainers in Western Australia (normally our interstate trainers would just jump on a plane).
Online training to the rescue!
With the uncertainty of COVID expected to continue for some time and the hardline stance on the Western Australian border, we anticipate it could be a while before we can offer onsite Customer Service training courses in Perth again. The good news is that online training, whilst even we were sceptical at first, has delivered a host of unexpected benefits! Most employees are now also very familiar with online video, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc) so there is a much higher level of comfort than in the past.
And most importantly, our Customer Testimonials also confirm that the training is still effective – we averaged 4.9 out of 5 stars across all our online courses in 2021!
Benefits of Online Training:
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We’re one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your training is in good hands.
As well as the customer testimonials and reviews we receive after someone completes a course, customers are also invited to leave us a review on Google with the latest reviews displayed below. Google Reviews are unable to be edited so you can be assured of their authenticity.
Ready to find your perfect course?
All our Contact Centre, Customer Experience (CX) and Customer Service Training Courses in Perth are now available online – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
Whilst we aren’t conducting any onsite contact centre, CX and customer service training courses in Perth at the moment, you can purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management
May 2022 class for Team Leaders and Managers.
Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our June 2022 online course delivered by global expert Daniel Ord.
Give your Team Leader superpowers in this June 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
The June 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Fast track your customer experience skills in our June 2022 Introduction to CX Course – suitable for busy managers and executives wanting to learn more about Customer Experience.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this June 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team in this June 2022 Employee Engagement Activities for Managers workshop.
Improve your sales conversions and customer engagement in this July 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.