CX, Contact Centre & Customer Service Training Courses in Perth

Perth Western Australia is home to many call centres from private outsourcers (BPOs), private and public sector contact centres as well as an active contact centre and Customer Experience community.

Most of the call centres are located in and around the vibrant Perth city area within walking distance of the centre of town or not far away along Adelaide Terrace.

With a friendly culture and a host of things to see and do in and around Perth, Customer Service is certainly becoming a point of difference for many Perth businesses looking to stand out from the crowd and maximise each and every customer interaction whether your business is hospitality, manufacturing, mining, local councils and Government departments, tourism, retail, insurance, finance, healthcare, telecommunications etc.

CX Skills is an Australian-owned training business with all our courses designed and facilitated by our industry-expert training partners based in Australia as well as experts from across the globe to ensure you always learn from the best trainers in the business.

We have courses for all customer-facing employees whether it’s in a contact centre, office/admin team, hospitality, retail, warehouses etc., through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Customer Experience Professionals and so on.

We’ve been grateful to have already provided training for a number of WA-based Businesses and Government Departments and with our customer testimonials averaging 4.9/5, you can be assured if you trust us with your training, it will have a positive impact on your business!

Customer Experience and Customer Service Training Courses in Perth

Where can you find Customer Service Training Courses in Perth, Western Australia?

If you’re searching for CX/Customer Experience courses, Contact Centres/Workforce Optimisation or Customer Service Training Courses in Perth or anywhere in Western Australia, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or your whole team) as well as private courses that are delivered exclusively for your employees.

Public Courses

The majority of our public Customer Service Training courses in Perth are now delivered online as quite frankly, in the post-COVID era, the increased costs and the current unreliability of travel make offering training courses at a competitive price point very difficult to achieve (as the majority of our trainers are based in Melbourne or Sydney).

When we do run on-site/in-person public training courses, we’ll typically host them in a conference centre, hotel etc in Perth CBD or perhaps an excellent little venue overlooking the Swan River.

But for now, we’ll only be offering our public training courses as an online option.

You can see a list of the upcoming public Customer Service training in Perth at the bottom of this page, or click here to see all the available upcoming courses >

Private Training Courses

All of our Customer Service Training Courses in Perth (or anywhere in WA!)  are available to be delivered privately, either online or onsite.

For onsite private training courses, they are typically held at your venue and additional travel costs may apply as unlike other training providers, the only person that delivers our training courses is the same industry expert who designed the course.

Online training courses can be delivered privately just for your employees – you can simply select one of our existing courses, or we can customise something for you!

We typically require a minimum of six employees for a private training course, however, it can depend on the course so pick up the phone and give us a call on 03 9008 7287 and we can recommend the best solution for you!

Customer Service Training Courses in Perth with Simon Blair
We can deliver courses either online, or onsite at your premises.

Why CX Skills is a little different

If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.

We don't use local trainers who simply read off PowerPoint templates designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).

The downside is that it can limit availability (as we are unable to clone our trainers!) and travel costs may apply for onsite training depending on where you are located.

But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.

Why Online training can be just as effective as in-person

COVID certainly forced a lot of us to go online for training, meetings etc and it’s certainly now considered part of normal working life and using tools such as Zoom, Microsoft Teams etc. has never been easier and doesn’t require any special software.

Whilst we only offered in-person training prior to COVID, we have grown to love online training as it’s truly delivered a range of benefits that are highly advantageous for training that we’ve outlined below.

Most importantly though, our Customer Testimonials also confirm that online training is still effective – we have continued to average 4.9 out of 5 stars across all our online courses!

So whilst we still enjoy training in-person and do offer it for private bookings, many of our customers now prefer online training for the benefits we’ve outlined below.

Benefits of Online Training:

1. Cheaper Prices

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling Flexibility

Rather than have to commit a full day (or multiple days) to attend a training course plus travel time, online/virtual courses enable you to attend courses with less downtime.

For example, rather than attend a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session, or 4 x 2-hour sessions. 

This can assist reducing the impact on your business whilst your employees are trained, and it can assist with balancing learning and personal/work commitments as you don't need to 'lose' a whole day just for training.

3. More Course Options

As we don't spend a lot of time travelling, we've been able to deliver a wider range of courses, more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Expert Training Options

With onsite training, we have to factor in travel time, travel costs (flights, car travel, accommodation etc.) to send a single trainer. If we needed two trainers to deliver the training, it would essentially double the costs.

 

With online/virtual training, we are able to use multiple trainers to deliver the best courses for your business, which just wouldn't be practical with onsite training due to the costs.

For example, in the Customer Service Foundations course, we are able to use two expert trainers to deliver different modules, providing exceptional value for your business, variety for your employees and, of course, great training outcomes.

5. Improved Learning Outcomes

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two-day course as well as allowing some time to embed new learnings between sessions, something that just wasn't possible with onsite training. 

We've also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

6. Reduced Impact on Operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having a negative impact on operations.

Online courses allow great scheduling flexibility, so you can fit training around the quieter periods or spread the training out over a period of time, enabling you to upskill employees whilst minimising operational impacts.

7. Increased Diversity

With the physical barrier removed from attending training courses, we've been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend.

This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

Customers Testimonials

We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.

4.9
We have an average customer review rating of 4.9 out of 5 stars across all our courses (based on 217 reviews)
Excellent89%
Very good11%
Average0%
Poor0%
Terrible0%

Here is just a sample of some of the recent customer testimonials we have received:

Recent Customers

We are humbled by the diverse range of small businesses, large corporations and the public sector that have sent some or all of their employees to our training with just a sample of logos below. View our full customer list >

Ready to find your perfect course?

All our Contact Centre, Customer Experience (CX) and Customer Service Training Courses in Perth are available online.

To see all the available courses by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Upcoming Public Courses (online) available to purchase now

You can purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout.

For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >

Do you have any questions about our courses? Want to train your whole team or centre or discuss a customised training solution? Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >