CX Skills training partner · Customer experience design

Humind

A collective of customer experience professionals who discover, design and deliver with the human in mind.

Humind’s experienced facilitators coach and train current and emerging CX leaders, and run our Customer Journey Mapping Workshop.

See upcoming workshops Talk to us about a private workshop

4.9/5 from 374 verified reviews Google5.0 from 39 reviews

CX design and consultancy collective
ACXPA accredited workshop
Toolkit and coaching included
Live online or onsite

Meet your facilitators

Who will you be learning from?

Humind is a collective of CX professionals with a range of backgrounds, experiences and skills.

They use design thinking, business model innovation and improvement strategies to help organisations understand their customers and deliver change.

HumindRod Netterfield15+ years of global CX leadership

HumindJodie Fielding20+ years leading customer change programs

HumindSimon Barclay10+ years in systems and service design

Humind’s workshop

Want to map your customer journeys and fix what matters?

An ACXPA accredited workshop that gives your team the structure, tools and templates to map end-to-end journeys.

1 course

Customer experience

Discover, design and deliver better journeys.

Customer Journey Mapping Workshop 2 × 3.5 hours live online, with a toolkit and three one-on-one coaching sessions.PublicPrivateLive onlineOnsite

Looking for more CX training? Browse CX courses

Upcoming live public workshops

Book tickets on the next workshop

Live online via Zoom over two 3.5-hour sessions, a week apart. Pay by card or request an invoice at checkout.

Each public course needs a minimum number of participants to run. If a date can’t go ahead, we’ll let you know as early as possible and you can move to another date or get a full refund.

Led by HumindExperienced CX facilitators
Toolkit includedTemplates, job aids and guidance
3 coaching sessionsOne-on-one, after the workshop
25% off for membersACXPA member pricing

20Nov2026Customer Journey MappingFri 20 and Fri 27 Nov · 9:00am–12:30pm AEDT · 2 × 3.5 hours · Online via ZoomGain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour November 2026 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.$1,297ex GSTView course
19Feb2027Customer Journey MappingFri 19 and Fri 26 Feb · 9:00am–12:30pm AEDT · 2 × 3.5 hours · Online via ZoomGain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour February 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.$1,297ex GSTView course
14May2027Customer Journey MappingFri 14 and Fri 21 May · 9:00am–12:30pm AEST · 2 × 3.5 hours · Online via ZoomGain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour May 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.$1,297ex GSTView course
20Aug2027Customer Journey MappingFri 20 and Fri 27 Aug · 9:00am–12:30pm AEST · 2 × 3.5 hours · Online via ZoomGain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour August 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.$1,297ex GSTView course
22Oct2027Customer Journey MappingFri 22 and Fri 29 Oct · 9:00am–12:30pm AEDT · 2 × 3.5 hours · Online via ZoomGain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour October 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.$1,297ex GSTView course

Times shown in Melbourne time (AEST/AEDT).

Reviews

What participants say about the workshop

Verified reviews from people who’ve completed the Customer Journey Mapping Workshop with Humind.

4.9

374 verified reviews across all CX Skills courses

Read every review

5.0

Customer Journey Mapping Workshop · 3 reviews

5.0

On Google · 39 reviews
Independently verified

Great introduction to Journey Mapping!

We have recently begun our Customer Experience journey and a huge part of this is understanding the Customer Journey. What a great course this was to introduce us to what it was all about.

We had the best trainers in Rod and Simon and the course was really well structured. Done over 2 sessions, it took us through the basics then gave us some time to piece together a map ourselves. It opened my eyes to things that I hadn’t considered were part of a customer journey before.

Overall, a fantastic course to begin with, well structured, very informative and well-paced with lots of time to ask questions and consider scenarios.

Kylie Manning

Coordinator Customer Service

Mackay Regional Council

Response from CX Skills

Thanks Kylie, what a wonderful review and thrilled to know it hit the mark!

Great course! Great facilitators/consultants - thanks Rod and Simon

We can’t thank Rod & Simon enough for the flexible way they accommodated our team and our learning needs. We undertook the creation of our Customer Experience Journey in addition to our normal work and Rod & Simon enabled us to be supported to undertake the work in between our sessions so that each training sessions was then applied into practice.

We feel more than capable now to undertake more Customer Experience Journey Mapping exercises independently. Thankyou again Rod & Simon!

Melissa Dunn

Head of Change & Optimisation, APAC

HAYS Specialist Recruitment

Response from CX Skills

Thanks Melissa for leaving a lovely review for Rod and Simon and we’re thrilled you’ve been able to adopt the learnings and lead the charge on customer journey mapping for your business!

View all testimonials

Want Humind to work with your team?

Book tickets on a public workshop, or talk to us about a private workshop, online or onsite.

See upcoming dates Talk to us about your team