CX, Contact Centre & Customer Service Training Courses in Sydney

Sydney is often the first destination for overseas visitors in Australia with over 1.6 million tourists arriving annually,  all getting their first taste of the internationally recognised Aussie customer service as they visit the tourist destinations, restaurants and so on whilst pending over $5b.

NSW is also home to many of Australia’s leading businesses covering retail, hospitality, manufacturing, mining, local councils and Government departments, tourism, retail, insurance, finance, healthcare, telecommunications etc from SMEs to large corporates, all having a physical presence in Sydney metropolitan or in regional NSW.

Sydney is also home to hundreds of call centres located from Sydney CBD through to regional centres in Penrith, Newcastle, Central Coast and more, and it’s often the destination for many of the big customer experience (CX), customer service and contact centre industry annual conferences attracting participants from all over the country.

So it’s fair to say Sydney has a big impact on the customer experience throughout Australia!

CX Skills is an Australian-owned training business with all our courses designed and facilitated by our industry-expert training partners based in Australia as well as experts from across the globe.

We have courses for all customer-facing employees, whether they are working in a contact centre, office/administration team, hospitality, retail, warehouse and so on, through to more advanced courses for Contact Centre Managers, Workforce Optimisation specialists, Customer Experience Professionals and so on.

We’ve been honoured to provide training for a number of NSW-based Businesses and Government Departments and with our customer testimonials averaging 4.9/5, you can be assured that if you trust us with your training, it will also be a great experience for your business.

Call Centre - CX - Customer Service Training Courses in Sydney NSW

Where can you find Customer Service Training Courses in Sydney, NSW?

If you’re searching for CX/Customer Experience courses, Contact Centres/Workforce Optimisation or Customer Service Training Courses in Sydney or anywhere in New South Wales, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or your whole team) as well as private courses that are delivered exclusively for your employees.

Public Training Courses

We’d love to get back to hosting some in-person Customer Service Training Courses in Sydney that we typically host at a conference centre, hotel etc in Sydney CBD or perhaps a nice little venue around Darling Harbour or Circular Quay.

Unfortunately, with the cost and unreliability of booking venues, flights etc, in the post-COVID era, we are currently only offering online training courses for all our public courses in the immediate future.

You can see a list of some of the upcoming public training courses at the bottom of this page or click here to see all available training courses >

Private Training Courses

All of our Customer Service Training Courses in Sydney (or throughout NSW) are available to be delivered privately, either online or onsite.

For onsite private training courses, they are typically held at your venue and additional travel costs may apply as, unlike other training providers, the only person who delivers our training courses is the same industry expert who designed the course.

The majority of our trainers are based in Melbourne and are used to jumping on a plane for a quick trip up to Sydney!

Online training courses can be delivered privately just for your employees – you can simply select one of our existing courses, or we can customise something for you!

We typically require a minimum of six employees for a private training course, however, it can depend on the course so give us a call on 03 9008 7287 and we can recommend the best solution for you!

Customer Service Training Courses in Sydney
Simon Blair is one of our trainers facilitating Customer Service Training Courses in Sydney

Why CX Skills is a little different

If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.

We don't use local trainers who simply read off PowerPoint templates designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).

The downside is that it can limit availability (as we are unable to clone our trainers!) and travel costs may apply for onsite training depending on where you are located.

But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.

Why Online Training can be Highly Effective

COVID changed many things and one of them is the acceptance of online video for meetings, training etc.

So whilst even we were sceptical at first, online training has genuinely delivered a host of unexpected benefits!

Most importantly, our customer testimonials also confirm that online training is both enjoyed and effective – we have continued to average 4.9 out of 5 stars across all our online courses!

Benefits of Online Training:

1. Cheaper Prices

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling Flexibility

Rather than have to commit a full day (or multiple days) to attend a training course plus travel time, online/virtual courses enable you to attend courses with less downtime.

For example, rather than attend a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session, or 4 x 2-hour sessions. 

This can assist reducing the impact on your business whilst your employees are trained, and it can assist with balancing learning and personal/work commitments as you don't need to 'lose' a whole day just for training.

3. More Course Options

As we don't spend a lot of time travelling, we've been able to deliver a wider range of courses, more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Expert Training Options

With onsite training, we have to factor in travel time, travel costs (flights, car travel, accommodation etc.) to send a single trainer. If we needed two trainers to deliver the training, it would essentially double the costs.


With online/virtual training, we are able to use multiple trainers to deliver the best courses for your business, which just wouldn't be practical with onsite training due to the costs.

For example, in the Customer Service Foundations course, we are able to use two expert trainers to deliver different modules, providing exceptional value for your business, variety for your employees and, of course, great training outcomes.

5. Improved Learning Outcomes

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two-day course as well as allowing some time to embed new learnings between sessions, something that just wasn't possible with onsite training. 

We've also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

6. Reduced Impact on Operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having a negative impact on operations.

Online courses allow great scheduling flexibility, so you can fit training around the quieter periods or spread the training out over a period of time, enabling you to upskill employees whilst minimising operational impacts.

7. Increased Diversity

With the physical barrier removed from attending training courses, we've been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend.

This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

Customers Testimonials

We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.

We have an average customer review rating of 4.9 out of 5 stars across all our courses (based on 218 reviews)
Very good11%

Here is just a sample of some of the recent customer testimonials we have received:

Recent Customers

We are humbled by the diverse range of small businesses, large corporations and the public sector that have sent some or all of their employees to our training with just a sample of logos below. View our full customer list >

Ready to find your perfect course?

All our Contact Centre, Customer Experience (CX), Workforce Optimisation, Workplace Wellness and Customer Service Training Courses in Sydney are now available online.

To see all the available courses by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Upcoming Public Courses (online) available to purchase now

Purchase a ticket instantly for all of our upcoming public contact centre, CX and customer service training courses in Sydney/NSW, whether it’s for one employee or multiple employees.

Purchases can be made instantly using a credit card or by requesting an invoice at checkout.

For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >

Want to speak to someone about your training requirements?  Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm Melbourne, Australia (AEST or AEDT) Monday to Friday or send us a message anytime >