CX, Contact Centre & Customer Service Training Courses in Melbourne
Melbourne has a long and established customer service & call centre community with several large call centre outsourcers & BPOs, and many of the largest privately managed call centres in Australia, all calling Melbourne home.
With Melbourne’s celebrated large diverse culture and one of the fastest-growing populations in Australia, it makes it an attractive proposition for contact centre operators with access to well educated, and large volumes of people.
It’s not just Melbourne city though that is home to all the contact centres.
Victoria also has several regional areas that have all recognised the commercial benefits of having call centres in town providing jobs for many of the locals. Geelong, Ballarat and Bendigo lead the charge with contact centres in regional areas employing thousands of contact centre agents.
With CX Skills also based in Melbourne on thing is for sure – you’ll be spoilt for choices in finding the best course to attend!
When it’s safe enough to do again (thanks to COVID), CX Skills will be providing a number of one and two-day call centre and customer service training courses in Melbourne to enable you to learn without having to leave your state! But until then, all our courses are now available online and delivered live via ZOOM so you can continue to receive Customer Experience (CX), Contact Centre and Customer Service training in Melbourne without even having to leave home!
CX Skills is an Australian owned training business with all our courses built and facilitated by our industry-expert training partners based in Australia as well as experts from across the globe to ensure you always learn from the best trainers in the business.
We have courses for all customer-facing employees whether it’s in a contact centre, office, retail store, warehouse and so on through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Customer Experience Professionals and so on.
Where can you find Customer Service Training Courses in Melbourne, Victoria?
When COVID restrictions allow, we can deliver our courses onsite at your premises or for our public courses, we’ll typically host them in a conference centre, hotel etc in Melbourne CBD or perhaps a nice little venue along the Yarra or up in the Dandenongs.
With a number of our trainers based in Melbourne, as long as COVID restrictions allow, we are taking bookings for onsite training in 2022 where required although online courses are the only way we can 100% guarantee the course will proceed.
Online training to the rescue!
With the uncertainty of COVID expected to continue for some time, we anticipate that online training will continue to be the most reliable option. The good news is that online training, whilst even we were sceptical at first, has delivered a host of unexpected benefits! Most employees are now also very familiar with online video, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc) so there is a much higher level of comfort than in the past.
And most importantly, our Customer Testimonials also confirm that the training is still effective – we averaged 4.9 out of 5 stars across all our online courses in 2021!
Benefits of Online training:
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We’re one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your training is in good hands.
As well as the customer testimonials and reviews we receive after someone completes a course, customers are also invited to leave us a review on Google with the latest reviews displayed below. Google Reviews are unable to be edited so you can be assured of their authenticity.
Ready to find your perfect course?
All our training courses are now available online – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
Whilst we aren’t conducting any onsite, public customer service training in Melbourne at the moment, you can purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team in this August 2022 Employee Engagement Activities for Managers workshop.
Supercharge your employee’s customer service skills with our August 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (1 x 3-hour session each week) suitable for all phone-based and frontline staff.
Fast track your customer experience skills in our September 2022 Introduction to CX Course – suitable for busy managers and executives wanting to learn more about Customer Experience.
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) September 2022 online training course delivered by global expert Daniel Ord.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this September 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Learn the basics of Call Centre Workforce Management in this one-day September 2022 WFM for Contact Centre Team Leaders training course.
The September 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our October 2022 online course delivered by global expert Daniel Ord.
Fast track your customer experience skills in our November 2022 Introduction to CX Course – suitable for busy managers and executives wanting to learn more about Customer Experience.