
CX, Contact Centre & Customer Service Training Courses in Melbourne
Melbourne has a long and established customer service & call centre community with several large call centre outsourcers & BPOs, and many of the largest privately managed call centres in Australia, all calling Melbourne home.
With Melbourne’s celebrated large diverse culture and one of the fastest-growing populations in Australia, it makes it an attractive proposition for contact centre operators with access to well educated, and large volumes of people.
It’s not just Melbourne city though that is home to all the contact centres.
Victoria also has several regional areas that have all recognised the commercial benefits of having call centres in town providing jobs for many of the locals. Geelong, Ballarat and Bendigo lead the charge with contact centres in regional areas employing thousands of contact centre agents.
With CX Skills also based in Melbourne on thing is for sure – you’ll be spoilt for choices in finding the best course to attend!
When it’s safe enough to do again (thanks to COVID), CX Skills will be providing a number of one and two-day call centre and customer service training courses in Melbourne to enable you to learn without having to leave your state! But until then, all our courses are now available online and delivered live via ZOOM so you can continue to receive Customer Experience (CX), Contact Centre and Customer Service training in Melbourne without even having to leave home!
CX Skills is an Australian owned training business with all our courses built and facilitated by our industry-expert training partners based in Australia as well as experts from across the globe to ensure you always learn from the best trainers in the business.
We have courses for all customer-facing employees whether it’s in a contact centre, office, retail store, warehouse and so on through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Customer Experience Professionals and so on.

Where can you find Customer Service Training Courses in Melbourne, Victoria?
CX Skills provides both public courses (you can purchase 1 or more tickets) as well as private courses that are just for your employees.
When COVID restrictions allow, we can deliver our courses onsite at your premises or for our public courses, we’ll typically host them in a conference centre, hotel etc in Melbourne CBD or perhaps a nice little venue along the Yarra or up in the Dandenongs.
With a number of our trainers based in Melbourne, as long as COVID restrictions allow, we are taking bookings for onsite training in 2022 where required although online courses are the only way we can 100% guarantee the course will proceed.

Online training to the rescue!
With the uncertainty of COVID expected to continue for some time, we anticipate that online training will continue to be the most reliable option. The good news is that online training, whilst even we were sceptical at first, has delivered a host of unexpected benefits! Most employees are now also very familiar with online video, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc) so there is a much higher level of comfort than in the past.
And most importantly, our Customer Testimonials also confirm that the training is still effective – we averaged 4.9 out of 5 stars across all our online courses in 2021!
Benefits of Online training:
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We’re one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your training is in good hands.

If you need to chat, why not Live Chat!
This course was really good. Daniel was a great instructor and had a lot of good tips and helpful advise
Invaluable Information!
Thank you to Daniel, Marcus and Justin for this presentation, though we think we know a fair amount of “what customers want” and “how customers like to be treated” and “how to speak in an email or over the phone”, it’s always a good lesson to hear how others would present and solve a customer complaint. The presentation was extremely valuable and gets the juices flowing and really makes you think before responding to emails.

Helpful, practical advice
Thanks Daniel and Justin for running another course full of helpful and practical advice. The lessons learnt in this coaching and monitoring course can be applied to many aspects of our day to day work.

Google Reviews
As well as the customer testimonials and reviews we receive after someone completes a course, customers are also invited to leave us a review on Google with the latest reviews displayed below. Google Reviews are unable to be edited so you can be assured of their authenticity.
Ready to find your perfect course?
All our training courses are now available online – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
Whilst we aren’t conducting any onsite, public customer service training in Melbourne at the moment, you can purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
July 2022 Inbound Sales Phone Professional Training Course
Improve your sales conversions and customer engagement in this July 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
July 2022 Managing Difficult Customers
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour July 2022 online course suitable for all customer-facing employees.
July 2022 Customer Service Phone Professionals
Supercharge your employee’s customer service skills with our July 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (1 x 3-hour session each week) suitable for all phone-based and frontline staff.
July 2022 WFM for Contact Centre Team Leaders
Learn the basics of Call Centre Workforce Management in this one-day July 2022 WFM for Contact Centre Team Leaders training course.
July 2022 Real-Time WFM for Contact Centre Analysts
The July 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
August 2022 Customer Experience (CX) Management Training
Master the five core competencies of CX Management (Customer Experience) and/or prepare for the CCXP exam August 2022 online training course.
August 2022 BECOME an Amazing Call Centre Team Leader
Give your Team Leader superpowers in this August 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
August 2022 Inbound Sales Phone Professional Training Course
Improve your sales conversions and customer engagement in this August 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
August 2022 CREATE Amazing Call Centre Team Leaders
Learn the framework to develop amazing Call Centre Team Leaders in this August 2022 course delivered over 3 x 2.5-hour sessions.
August 2022 Phone Customer Service Booster
The August 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
August 2022 WFM for Practitioners
Learn the essentials of Workforce Management for Call Centres & Retail in this 3-day August 2022 WFM for Practitioners training course.
August 2022 Employee Engagement Activities for Managers
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team in this August 2022 Employee Engagement Activities for Managers workshop.
August 2022 Customer Service Phone Professionals
Supercharge your employee’s customer service skills with our August 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (1 x 3-hour session each week) suitable for all phone-based and frontline staff.
September 2022 Introduction to Customer Experience Course
Fast track your customer experience skills in our September 2022 Introduction to CX Course – suitable for busy managers and executives wanting to learn more about Customer Experience.
September 2022 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) September 2022 online training course delivered by global expert Daniel Ord.
September 2022 How to Monitor and Coach Call Centre Agents
Learn the skills to effectively Monitor and Coach Call Centre Agents in this September 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!