CX, Contact Centre & Customer Service Training Courses in Melbourne
With Melbourne’s large, diverse culture, one of the fastest-growing populations in Australia, a popular destination for tourists and students and Melbourne’s famously friendly city reputation, there is no shortage of roles requiring customer service skills!
Melbourne also has a long and established customer service & call centre community with several large call centre outsourcers & BPOs, and many of the largest privately managed call centres in Australia, all calling Melbourne home as well.
But it’s not just Melbourne CBD that is recognised for great customer service!
Victoria also has several regional areas that have all recognised the commercial benefits of investing in customer service, whether its a small business, large corporate or the public sector.
Regional centres such as Geelong, Ballarat and Bendigo, for example, lead the charge with contact centres employing thousands of contact centre agents.
Hospitality is booming in Daylesford, Ballarat, Mansfield etc, and who could forget the ski fields in Mt Bulla, the diverse array of amazing wineries in the Yarra Valley, the stunning Mornington peninsula or the myriad of hotels and small businesses along the Bellarine peninsula?
With CX Skills also based in Melbourne, Victoria one thing is for sure – you’ll be spoilt for choices in finding the best Customer Service Training Courses in Melbourne or anywhere in Victoria!
Whether your business is hospitality, retail, manufacturing, local councils and the public sector, tourism, insurance, finance, healthcare, telecommunications etc we’ve been honoured to provide training for a number of Victorian Businesses and Government departments of all sizes, and with our customer testimonials averaging 4.9/5, you can be assured your training will be in good hands!
Where can you find Customer Service Training Courses in Melbourne, Victoria?
If you’re searching for CX/Customer Experience courses, Contact Centres/Workforce Optimisation or Customer Service Training Courses in Melbourne or anywhere across Victoria, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or your whole team) as well as private courses that are delivered exclusively for your employees.
Private & Customised Courses in Melbourne (and regional Victoria)
With the majority of our expert customer service and sales trainers based in Melbourne, we are able to offer a choice of either onsite or online training for most of our ready-made or custom-designed courses.
Onsite private courses are typically conducted onsite at your premises to reduce costs. As we are already in Melbourne, there is only minimal travel costs for any Victorian location – we have conducted training literally all over Victoria!
Unlike the public courses, all our onsite training is delivered privately, meaning it’s just for your employees.
We typically require a minimum of six employees for a private training course; however, it can depend on the course, so pick up the phone and give us a call at 03 9008 7287, and we can recommend the best solution for you!
Ready-made or customised courses
We have a range of ready-made courses that have been designed for particular employee types and situations based on our decades of experience.
But if you can’t find something you like, we can create a customised training program to meet your exact requirements!
Public Courses
Our public Melbourne customer service training courses are now mostly delivered virtually/online; however, as the majority of our trainers are based in Melbourne, in this post-COVID era, we will also be offering some in-person public training courses in Melbourne later in 2024.
We’ll typically host them in a conference centre, hotel etc in Melbourne CBD or perhaps a nice little venue along the Yarra or up in the Dandenongs!
You’ll find a list of upcoming Customer Service courses in Melbourne (both virtual and onsite) at the bottom of this page.
Why CX Skills is a little different
If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.
We don't use local trainers who simply read off PowerPoint templates designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).
The downside is that it can limit availability (as we are unable to clone our trainers!) and travel costs may apply for onsite training depending on where you are located.
But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.
We are based in Melbourne, but don’t rule out online training!
Whilst we understand you are searching for Customer Service courses in Melbourne, many of our Victorian customers, still prefer online/virtual training.
When Covid hit and we were forced to go online, even we were sceptical at first, but online/virtual training really has delivered a host of unexpected benefits!
Most employees are now also very familiar with online video, whether it’s for work or personal use, and the available tools are easy to use (Zoom, Microsoft Teams, etc), so there is a much higher level of comfort than in the past.
And most importantly, our Customer Testimonials also confirm that the online training is still effective – we continue to average 4.9 out of 5 stars across all our online courses!
Benefits of Online training:
Customers Testimonials
We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.
Here is just a sample of some of the recent customer testimonials we have received:
Recent Customers
We are humbled by the diverse range of small businesses, large corporations and the public sector that have sent some or all of their employees to our training with just a sample of logos below. View our full customer list >
Ready to find your perfect training course for your Victorian Business?
All our Customer Service Training Courses in Melbourne are available online/virtually or they can be delivered onsite at your premises.
To see all the available training courses by category, just click on the category button below.
If you can’t find a training course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Customer Service Courses for Melbourne and Virtual (online), available to purchase now
You can purchase tickets instantly to all the public CX, Contact Centre and Customer Service Training Courses in Melbourne/online using a credit card or by requesting an invoice at checkout.
For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
December 2024 Real-Time WFM for Contact Centre Analysts
The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
December 2024 Customer Service Reception Essentials
The December 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
December 2024 Customer Service Phone Essentials
The December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
December 2024 Inbound Phone Sales Essentials
The December 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
December 2024 Tech Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this December 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
December 2024 Retail and Hospitality Sales and Service Foundations
The December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
December 2024 Customer Service Reception PRO
Perfect for receptionists/front-desk employees etc, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
January 2025 Customer Service Phone Essentials
The January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
January 2025 Customer Service Phone Professionals
Equip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
January 2025 Customer Service Reception PRO
Perfect for receptionists/front-desk employees etc, the January 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
January 2025 Customer Service Foundations
The January 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
January 2025 Managing Difficult Customers
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course – suitable for all customer-facing employees.
January 2025 Customer Service Reception Essentials
The January 2025 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
January 2025 Tech Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this January 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
January 2025 Tech Support PRO
Empower your technical support/helpdesk employees with premium customer service skills in the January 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
January 2025 Inbound Phone Sales Foundations
The January 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.