CX, Contact Centre & Customer Service Training Courses in Melbourne

With Melbourne’s large diverse culture, one of the fastest-growing populations in Australia, a popular destination for tourists and students and Melbourne’s famously friendly city reputation, there is no shortage of roles requiring customer service skills!

Melbourne also has a long and established customer service & call centre community with several large call centre outsourcers & BPOs, and many of the largest privately managed call centres in Australia, all calling Melbourne home as well.

And it’s not just Melbourne CBD that is home to all the contact centres.

Victoria also has several regional areas that have all recognised the commercial benefits of having call centres in town providing jobs for many of the locals. Geelong, Ballarat and Bendigo lead the charge with contact centres in regional areas employing thousands of contact centre agents.

With CX Skills also based in Melbourne, one thing is for sure – you’ll be spoilt for choices in finding the best Customer Service Training Courses in Melbourne to attend whether your business is hospitality, manufacturing, local councils and Government departments, tourism, retail, insurance, finance, healthcare, telecommunications etc.

We’ve been honoured to provide training for a number of Victorian Businesses and Government departments and with our customer testimonials averaging 4.9/5, you can be assured your training will be in good hands!

Customer Experience and Customer Service Training Courses in Melbourne

Where can you find Customer Service Training Courses in Melbourne, Victoria?

If you’re searching for CX/Customer Experience courses, Contact Centres/Workforce Optimisation or Customer Service Training Courses in Melbourne or across Victoria, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or your whole team) as well as private courses that are delivered exclusively for your employees.

Public Courses

Our public customer service training courses are now mostly delivered online, however as the majority of our trainers are based in Melbourne, in this post-COVID era, we will also be offering some in-person public training courses.

We’ll typically host them in a conference centre, hotel etc in Melbourne CBD or perhaps a nice little venue along the Yarra or up in the Dandenongs!

You’ll find a list of upcoming Customer Service courses in Melbourne (both online and onsite) at the bottom of this page.

Private Courses

With many of our expert trainers based in Melbourne, we are able to offer a choice of either onsite or online training for the majority of our courses.

Onsite private courses are typically conducted onsite at your premises to reduce costs.

For online private training courses, we can deliver any of our existing courses or customise one to suit your exact requirements. Unlike the public course, a private training course means it is delivered exclusively for you.

We typically require a minimum of six employees for a private training course, however, it can depend on the course so pick up the phone and give us a call on 03 9008 7287 and we can recommend the best solution for you!

Simon Blair delivering Customer Service Training Courses in Melbourne
One of our trainers, Simon Blair, delivering a private Customer Service Training Course in Melbourne

Why CX Skills is a little different

If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.

We don't use local trainers who simply read off PowerPoint slides designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).

The downside is that it can limit availability (as we are unable to clone our trainers and have one based in every state) and travel costs may apply depending on where you are located.

But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.

Don’t rule out online training!

Whilst we understand that for many, onsite/in-person training is preferred, the good news is that online training, whilst even we were sceptical at first, has delivered a host of unexpected benefits!

Most employees are now also very familiar with online video, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc) so there is a much higher level of comfort than in the past.

And most importantly, our Customer Testimonials also confirm that the online training is still effective – we continue to average 4.9 out of 5 stars across all our online courses!

Benefits of Online training:

1. Cheaper Prices

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling flexibility

Rather than have to commit a full day (or multiple days) to a training course plus travel time, online courses enable you to attend courses with less downtime.

For example, rather than a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session.  This can assist you in balancing learning and personal/work commitments as well as reduce the operational impacts.

3. More courses

We've been able to deliver a wider range of courses, and more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Improved learning

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two-day course as well as allowing some time to embed new learnings between sessions, something that just wasn't possible with onsite training. 

We've also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

5. Reduced impact on operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having an impact on operations.

Online courses allow much great scheduling flexibility so you can fit training around the quieter periods or spread the training out over a period of time enabling you to upskill employees whilst minimising operational impacts.

6. Increased Diversity

With the physical barrier removed from attending training courses, we've been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend.

This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

What our Customers Say

We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.

We have an average customer review rating of 4.9 out of 5 stars across all our courses (based on 176 reviews)
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Here is just a sample of some of the customer testimonials we have received:

Ready to find your perfect course?

All our Customer Service Training Courses in Melbourne are available online or can be delivered onsite at your premises.

To see all the available courses by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Upcoming Public Courses (online) available to purchase now

You can purchase tickets instantly to all the public CX, Contact Centre and Customer Service Training Courses in Melbourne/online using a credit card or by requesting an invoice at checkout.

For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >

Got questions about any of our courses? Want to train your whole team or centre or discuss a customised training solution? Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm Melbourne, Australia (AEST or AEDT) Monday to Friday or send us a message anytime >