CX, Contact Centre & Customer Service Training Courses in Hobart
Whilst it might be geographically down the bottom of Australia, Hobart is definitely not bottom in the ranks when it comes to providing great customer service!
The Tasmanian Government has been actively promoting the island state as a great destination for call centres and the marketing seems to be working with many large call centres, and some not-so-large ones, all calling Tasmania home.
But aside from call centres, Tasmanians are also renowned for their friendly nature and smart Tasmanian businesses have long understood the link between great customer service and profitability whether it’s hospitality, local councils and Government departments, manufacturing, tourism, retail, healthcare, insurance, banking etc.
CX Skills is an Australian-owned training business with all our courses designed and facilitated by our industry-experts training partners based in Australia as well as experts from across the globe to ensure you always learn from the best trainers in the business.
We have courses for all customer-facing employees, whether it’s in a contact centre, office or busy reception, retail store, hospitality, warehouses and so on, through to more advanced courses for Contact Centre Team Leaders, Contact Centre Managers, Customer Experience Professionals and so on.
We’ve been honoured to work with several Tasmanian businesses already, and with hundreds of customer testimonials, you can be assured that any course you engage CX Skills for will deliver results that make a positive difference to your business.
Where can you find Customer Service Training Courses in Hobart, Tasmania?
If you’re searching for CX Courses (Customer Experience), Contact Centre or Customer Service Training Courses in Hobart or across Tasmania, CX Skills provides both public courses (you can purchase a ticket for one employee, multiple employees or your whole team) as well as private courses that are exclusively for your employees.
Public Training Courses
We’d love to get back to hosting some in-person Customer Service Training Courses in Hobart that we typically host at a conference centre, hotel, etc in Hobart CBD or a nice little venue around Salamanca.
Unfortunately, with the current cost and unreliability of booking venues, flights etc (Most of our trainers are based in Melbourne) in the post-COVID era, we are currently offering online training courses for all our public courses in the immediate future.
You can see a list of some of the upcoming public training courses at the bottom of this page or click here to see all available training courses >
Private Training Courses
All of our Customer Service Training Courses in Hobart/Tasmania are available to be delivered privately, either online or onsite.
For onsite private training courses, they are typically held at your venue and additional travel costs may apply as, unlike other training providers, the only person who delivers our training courses is the same industry expert who designed the course.
The majority of our trainers are based in Melbourne and are used to jumping on a plane for a quick flight across the ditch!
Private Online training courses are delivered privately just for your employees – simply select one of our existing courses, or we can customise something for you!
Why CX Skills is a little different
If you're going to invest in training for your business, and the cost of taking your employees away from their job, you want to make sure it's worth the investment.
We don't use local trainers who simply read off PowerPoint slides designed by someone else. All our courses are delivered by genuine industry experts with the experience and authority that comes with it, and it's a big reason why our courses are rated so highly by customers (view our customer testimonials and companies that we have conducted training for).
The downside is that it can limit availability (as we are unable to clone our trainers and have one based in every state) and travel costs may apply depending on where you are located.
But we'd much rather deliver fewer, but higher quality training courses, than a cookie-cutter approach that compromises learning and delivering on real outcomes for your business.
Why Online Training is so Effective
The good news is that online training, whilst even we were sceptical at first, has delivered a host of unexpected benefits!
Most employees are now also very familiar with online video/meetings, whether it’s for work or personal use and the available tools are easy to use (Zoom, Microsoft Teams etc) so there is a much higher level of comfort than in the past.
And most importantly, our Customer Testimonials also confirm that the only training is still effective – we have still averaged 4.9 out of 5 stars across all our online courses.
Benefits of Online Training:
What our Customers Say
We take an enormous amount of pride in our customer testimonials as ultimately, they mean more to us than any other metric.
Here is just a sample of some of the customer testimonials we have received:
Ready to find your perfect course?
All our Contact Centre, Customer Experience (CX) and Customer Service Training Courses in Hobart are now available online or onsite for private courses.
To see all the available courses by category, just click on the applicable button below.
If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
You can purchase tickets instantly to any of the upcoming public training courses below using a credit card, or you can request an invoice at checkout.
You can purchase as little as one ticket for a single employee, or purchase multiple tickets and send multiple employees!
For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Equip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.