Inbound Phone Sales Essentials Course
$247 AUD per person
The Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
The premium sales skills training is aligned to the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards that have been refined and optimised over three decades to identify the behaviours that influence results.
It’s also the same framework used to assess the sales performance of contact centres each month with the results published in the Australian Contact Centre Rankings.
Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service or industry, whether it’s in a contact centre environment or just answering the phone in your workplace (office, warehouse, etc).
It’s based on a sales-from-a-service paradigm that delivers high engagement with your customers (not hard, pushy tactics) resulting in happier customers and more business.
Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement – however you measure your success, are all positively impacted as your employees learn to be more efficient and effective when customers contact your business looking for solutions to their needs.
Delivered over a single 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, delivering an immediate improvement in sales results for your business!
Inbound Phone Sales Essentials Training Course Fast Facts
Built specifically for online training!
This Inbound Phone Sales Essentials training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
This course can also be delivered onsite for your employees (additional costs may apply) – please refer to our private training options below.
Learn more about the Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair.
Who is this course suitable for?
The January 2024 Inbound Phone Sales Essentials Training course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc.
The skills we teach are applicable to all industries, products and services!
Typical roles include:
- Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers.
- Warehouse employees who handle sales calls from customers.
- Call centre agents working in a sales or service role.
- Customer service staff.
- Telephone account managers.
If you already have some experience on the phones or are looking for something more in-depth sales training, visit our Inbound Phone Sales Professional course or for more generic customer service skills, visit our Customer Service training courses.
What your employees will learn:
The Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
1. How to Engage
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
Techniques to have better conversations to establish what customers want to achieve.
3. How to Close
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
About Your Trainer
The January 2024 Inbound Phone Sales Essentials training course has been designed by Simon Blair, one of Australia’s leading Customer Service and Sales trainers.
Simon has trained thousands of employees across Australia with a career spanning over 30 years. He’s also directly assessed over 50,000 phone calls that have enabled him to continually test and refine his training to ensure he doesn’t just teach theory, he teaches what works!
In his ‘day job’, Simon is General Manager, Quality Insights for the Australian Customer Experience Professionals Association (ACXPA), leading a team that measures and assesses the sales and customer service performances of contact centres across Australia as part of their Contact Centre CX Benchmarking Service so he’s shaping industry best-practice on a daily basis!
Simon Blair lives in Melbourne and outside of work, he’s kept busy as a father of 4 kids, including three teenagers and a 6-year-old, and as a coach of his twin girls footy team.
He also indulges his love of music when he can as a guitarist and singer-songwriter and is a passionate supporter of the North Melbourne Football Club (yes they do exist!).
Simon is a highly regarded trainer with a sample of feedback and customer testimonials below from participants who have completed one of his courses. View all testimonials for Simon >
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service, workforce optimization and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're an accredited training provider of the Australian Customer Experience Professionals Association (ACXPA) and we are proudly Australian owned and operated.
We’re grateful to have been trusted by hundreds of customers and we’re proud of the amazing customer testimonials we’ve received so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
How and when it’s delivered
The Inbound Phone Sales Essentials training course is delivered via Zoom Teleconferencing and users will be sent the link the day prior to the course commencing.
We offer this course both publicly and privately with the differences outlined below:
The Inbound Phone Sales Essentials training course is delivered as a single three-hour session making it easy to schedule into your schedule and get an instant boost in sales performance!
As a public course, the times and dates are fixed to enable you to plan ahead and typically, we run this course once a month.
As the course content is consistent, it also serves as a great default component in your induction program, ensuring all your employees receive the same, consistent training.
If you would like to have more flexibility on the dates, times and content, refer to our private options.
View available public dates at the bottom of this page!
Private Course Delivery
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of agents within your business.
Our private courses can deliver the same course with dates and times to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than the generic ones we use in our public courses.
And for larger groups, we offer some great pricing!
Pricing and Payment Options
The Inbound Phone Sales Essentials Training course is $247 per person ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session).
Tickets can be purchased using a credit card or you can request an invoice on checkout (the invoice must be paid in full prior to the course commencing).
- Save 15% if you purchase three or more tickets in the same transaction.
- Need to train your whole workforce? Contact us for volume pricing!
Want to Save 25% off all CX Skills Courses?
Members of the Australian Customer Experience Professionals Association (ACXPA) save 25% off all CX Skills courses for a full 12 months!
With annual memberships starting from just $197, it can be a great way to save money now on your training, plus, you'll gain access to a host of powerful membership benefits for your employees and business.
Purchase a ticket now to the publicly available Inbound Phone Sales Essentials training course
You can purchase a ticket for your employee(s) on any of the course dates below.
Just select the date and you can then purchase a ticket instantly with a credit card or you request an invoice on the checkout page.