CX Skills Public Training Courses
The CX Skills Public Training Courses have been designed to provide businesses with an easy solution to provide high-quality training to employees that delivers immediate results, without the requirement to invest significant money into customised training programs.
As you’ll note below, there are lots of advantages in having your employees attend our public training courses and we’re grateful to the hundreds of small businesses, large corporates and the public sector who have trusted us with their training and as you can read in our customer testimonials, we’d like to think we are doing a great job!
A large part of our ongoing success is that we only specialise in courses for customer service & sales, contact centres, customer experience, workforce optimisation and workplace wellbeing.
All our trainers are industry experts, and that directly translates to better course outcomes for your business with training that works for the real world, not just to tick a box.
The majority of our public training courses are offered online as they provide a number of benefits and our customer review scores are still just as high, however, it’s always great to get back to training in person when we can, so we still offer public and private courses in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart and other regional cities throughout Australia.
We’re proudly the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and you can view our upcoming public training courses at the bottom of this page.
Public Training Courses that offer Exceptional Value
With decades of experience managing contact centres, customer service teams, CX teams, etc., our trainers know exactly what is needed to deliver training that drives results, not tick boxes.
While most businesses have unique components, when it comes to customer service, CX, sales, etc., there are fundamental skills that have stood the test of time and can typically be applied to any business sector/industry.
All of our Public Training Courses have been designed to provide an easy way to expose your employees to the best training available in the industry, all delivered by industry experts, not hired trainers reading off pre-prepared or purchased templates, without having to invest in tens of thousands of dollars in customised training programs that are often not needed.
Whether you want to send one employee or multiple employees, the public training courses provide a range of benefits that we’ve outlined below.
Benefits of our Public Training Courses
Onsite or Online Training Options
All of our public training courses are available online or onsite.
Customer Reviews and Testimonials
There is no greater advertisement for the quality of our courses than the feedback received directly from our customers.
You can read some of the latest reviews below or view all our customer testimonials >
Upcoming Public Training Courses
You can purchase tickets instantly to the public training courses coming up below or click here to see ALL upcoming courses >
July 2024 Customer Service Reception Essentials
The July 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
July 2024 Tech Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this July 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
August 2024 Live Chat course for Customer Service staff
The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
August 2024 Retail Essentials
The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
August 2024 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2024 Inbound Phone Sales Essentials
The August 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
August 2024 Retail PRO
The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
August 2024 Customer Service Phone Essentials
The August 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
August 2024 Customer Service Reception PRO
Perfect for receptionists/front-desk employees etc, the August 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
August 2024 Tech Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this August 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
August 2024 Customer Service Phone Professionals
Equip your employees with superior customer service skills in the August 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
August 2024 Customer Service Reception Essentials
The August 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
August 2024 Introduction to Contact Centre Management
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
August 2024 Inbound Phone Sales Professional
Improve your employee’s sales conversions and customer service skills in this August 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
September 2024 Tech Support PRO
Empower your technical support/helpdesk employees with premium customer service skills in the September 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
September 2024 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.