CX Skills Public Training Courses
The CX Skills Public Training Courses have been designed to provide businesses with an easy solution to provide high-quality training to employees that delivers immediate results, without the requirement to invest significant money into customised training programs.
As you’ll note below, there are lots of advantages in having your employees attend our public training courses and we’re grateful to the hundreds of customers who have trusted us with their training and as you can read in our customer testimonials, we’d like to think we are doing a great job!
A large part of our ongoing success is that we only specialise in courses for customer service, contact centres, customer experience, workforce optimisation and workplace wellbeing.
All our trainers are industry experts and that directly translates to better course outcomes for your business with training that works for the real world, not just to tick a box.
The majority of our public training courses are offered online as they provide a number of benefits and our customer review scores are still just as high, however, it’s always great to get back to training in person when we can, so will still offer public courses in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart when we are able to do so.
We’re proudly an accredited training partner of the Australian Customer Experience Professionals Association (ACXPA) and you can view our upcoming public training courses at the bottom of this page.
Public Training Courses that offer Exceptional Value
With decades of experience managing contact centres, customer service teams, CX teams etc., our trainers know exactly what is needed to deliver training that drives results, not tick boxes.
Whilst most businesses have unique components, when it comes to customer service, CX, sales etc. there are fundamental skills that have stood the test of time and can typically be applied to any business sector/industry.
All of our Public Training Courses have been designed to provide an easy way to expose your employees to the best training available in the industry, all delivered by industry experts not hired trainers reading off PowerPoint slides, without having to invest in tens of thousands of dollars in customised training programs that are often not needed.
Whether you just want to send one employee, or multiple employees, the public training courses provide a range of benefits that we’ve outlined below.
Benefits of our Public Training Courses
Onsite or Online Training Options
All of our public training courses are available online or onsite.
Customer Reviews and Testimonials
There is no greater advertisement for the quality of our courses than the feedback received directly from our customers.
You can read some of the latest reviews below or view all our customer testimonials >
Upcoming Public Training Courses
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Equip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.