CX Skills Public Training Courses
Rated 4.9 out of 5
Our public training courses delivered via Zoom have an average rating of 4.9 out of 5
Very good8%

CX Skills Public Training Courses

CX Skills offers both public training courses (anyone can purchase a ticket to a course) and private training courses that are just for your employees.

Whilst private training courses can be an effective method for training larger teams/groups, there are also some substantial benefits in attending one of our public training courses that we have outlined below.

Our public training courses can be delivered online (most common) or when COVID allows, we also run public training courses in locations typically around Australia with Melbourne, Brisbane and Adelaide the most common but, of course, its always great to get to Sydney, Hobart, Perth and plenty of regional cities when we can!

Whilst we are based in Australia, with contact centre, customer service and customer experience best-practices truly global (as are many of our training partners), our online public training courses are also popular with students from all over the world adding to the training experience.

CX Skills public online training course
Public training courses can be a great way to learn and build your network!

Benefits of Public Training Courses

1. Cost-effective

With our public courses, the minimum number of tickets you can purchase is 1. This enables you to still upskill yourself or members of your team without investing in huge training programs.

2. Easy to plan

Al our public training courses are scheduled in advance so you can easily find a course date, time and duration that best suits your requirements. Many of our public training courses are scheduled frequently (e.g. monthly) so you can also plan to still train your whole team, but spread the training out so you minimise any impacts to operations.

3. Diversity

With our public course tickets available to anyone, we often get a wide variety of attendees from not only around the world, but also from different sectors, industries etc bringing some great insight into the courses. These shared learnings and experiences add a lot of value to the courses and it also helps attendees to widen their professional network.

CX Skills training course for the public
One of our first public training courses in Melbourne 2019 for Contact Centre Managers.
public training course with CX Skills
A public Customer Journey Mapping course using a copious amount of sticky notes!

Onsite or Online

All of our public training courses are available online or onsite*.

Online Training

All our public training courses have now been adapted for online delivery, typically via Zoom.

Onsite Training

When it’s safe to do so, we run our public training courses at popular training facilities, conference hotels etc around Australia.

*Any onsite training is subject to COVID restrictions. Please note that currently (2022) with the volatility of COVID and its associated variants, it’s still quite difficult (and costly) to plan too far ahead for any onsite training with securing a venue and travel, particularly interstate and overseas very challenging.

What our customer say

The public training courses are very popular and we consistently received great feedback from course attendees. You can read some of the latest testimonials below or click here to read all our customer testimonials >

Invaluable Information!

Rated 5 out of 5
28 January 2022

Thank you to Daniel, Marcus and Justin for this presentation, though we think we know a fair amount of “what customers want” and “how customers like to be treated” and “how to speak in an email or over the phone”, it’s always a good lesson to hear how others would present and solve a customer complaint. The presentation was extremely valuable and gets the juices flowing and really makes you think before responding to emails.

Avatar for Victoria Scobie
Victoria Scobie
Customer Relations Executive
Viking Cruises

Helpful, practical advice

Rated 5 out of 5
9 December 2021
Review of December 2021 How to Monitor and Coach Contact Centre Agents

Thanks Daniel and Justin for running another course full of helpful and practical advice. The lessons learnt in this coaching and monitoring course can be applied to many aspects of our day to day work.

Avatar for Sheree Laursen
Sheree Laursen
Team Leader, Customer Service and Education

Engaging and insightful

Rated 5 out of 5
3 December 2021
Review of December 2021 How to Monitor and Coach Contact Centre Agents

I have taken many learnings from this course. Daniel presented in an delightfully engaging manner and provided a wealth of knowledge and insight. I see a lot of long term benefit from this course. It has sparked new ideas, and has shifted my mindset in several ways. Daniel provided many practical tools to utilise, and presented some fantastic ideas and valuable feedback.

Avatar for Amanda Buisson
Amanda Buisson
Senior Customer Service and Education Officer
Portable Long Service Authority

Superb introduction to taking the leap from consultant to TL/Manager

Rated 5 out of 5
30 November 2021
Review of November 2021 Introduction to Contact Centre Management

My manager advised he wanted me to do this course to get a feel on what it would take to make the leap from a consultant to a TL. Over the two days Justin was able to give me more than enough understanding of the fundamentals that you need to know to take this leap. Very grateful to have had the opportunity and would HIGHLY recommend to anyone in a similar situation.

Avatar for Julian M
Julian M
Senior Customer Response Agent
Viva Energy

Excellent foundation course

Rated 5 out of 5
26 November 2021
Review of November 2021 Introduction to Contact Centre Management

Informative information and materials, providing a great foundation understanding; good pace and an engaging presenter in Justin.

Avatar for Narelle Houston
Narelle Houston
A/Director Client Operations
Queensland Treasury

Excellent Contact Centre Management Course

Rated 5 out of 5
25 November 2021
Review of November 2021 Introduction to Contact Centre Management

The course was very informative and most modules relative to our business area. The facilitator Justin, was very knowledgeable and motivating with the quize’s. I highly recommend this course for any team leaders or managers who run a call centre.

Avatar for Rosie Russo
Rosie Russo
Senior Revenue Officer
Office of State Revenue

If you’d like to know more about any of our public training courses, or if you’d like to discuss a private training course contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us an email anytime. 

Available Public Training Courses

You can purchase tickets instantly to the publicly available training courses listed below or click here to see the entire course list with easy to use filters to narrow your results.