CX Skills Public Training Courses
CX Skills offers both public training courses (anyone can purchase a ticket to a course) and private training courses that are just for your employees.
Whilst private training courses can be an effective method for training larger teams/groups, there are also some substantial benefits in attending one of our public training courses that we have outlined below.
Our public training courses can be delivered online (most common) or when COVID allows, we also run public training courses in locations typically around Australia with Melbourne, Brisbane and Adelaide the most common but, of course, its always great to get to Sydney, Hobart, Perth and plenty of regional cities when we can!
Whilst we are based in Australia, with contact centre, customer service and customer experience best-practices truly global (as are many of our training partners), our online public training courses are also popular with students from all over the world adding to the training experience.
Benefits of Public Training Courses
Onsite or Online
All of our public training courses are available online or onsite*.
*Any onsite training is subject to COVID restrictions. Please note that currently (2022) with the volatility of COVID and its associated variants, it’s still quite difficult (and costly) to plan too far ahead for any onsite training with securing a venue and travel, particularly interstate and overseas very challenging.
What our customer say
The public training courses are very popular and we consistently received great feedback from course attendees. You can read some of the latest testimonials below or click here to read all our customer testimonials >
Available Public Training Courses
Master the five core competencies of CX Management (Customer Experience) and/or prepare for the CCXP exam February 2022 online training course.
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management February 2022 training course for Team Leaders and Managers.
Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our February 2022 online course delivered by global expert Daniel Ord.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this February 2022 training course delivered online by global expert Daniel Ord.
Fast track your customer experience skills in our February 2022 Introduction to CX Course – suitable for anyone wanting to learn more about CX for business.
Supercharge the skills of your Call Centre Team Leaders in this February 2022 course delivered over 4 x 2-hour sessions.
Equip your customer service employees on how to better handle stress at work (and home!) with this 3-hour FEB 2022 online course facilitated live over Zoom.
Supercharge your customer service skills with our February 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (delivered over 3-weeks) suitable for all phone-based staff.
Improve your sales conversions and customer engagement in this March 2022 Inbound Sales Professional Training Course designed for contact centres employees.