Mastery in CX and Contact Centres

Dan is an American national with nearly 30 years in the Customer Contact industry having earned mastery in three interrelated but distinct domains:

1. The Contact Centre ecosystem including operations, quality, leadership and people.

2. Customer Service where Dan teaches service culture and how to implement and/or improve every channel of communication.

3. Customer Experience with a focus on organisational culture and helping people prepare for Customer Experience certification.

Dan’s academic credentials are unsurpassed, Dan is a Certified Customer Experience Professional (CCXP), an ICMI Certified Associate, a Call Centre Industry Advisory Council Strategic Leader, is Net Promoter Certified and was the first to bring professional Contact Centre certification to Asia back in the early 00s.

Over the past 20 years,  Dan has facilitated sessions with more than 50,000 Participants in more than 40 countries through his OmniTouch International business with thousands of powerful testimonials a testament to the quality of the training material and his presentation skills.

Daniel Ord training for CX Skills in Australia

When he’s not in training rooms around the world, you’ll find Dan inside art galleries & museums, taking long walks, reading and writing.  He’s probably one of the few folks in the world that works in the Contact Centre space and owns an art gallery on the side!

Dan has contributed plenty of great articles on CX Central and whether you meet him in person or read his articles, you will be blown away by his passion, experience and absolute focus in helping people on their CX journey.