Online customer service training courses Australia

Call Centre, Customer Experience & Online Customer Service Training Courses

Whilst our in-person public courses can be a great way to meet others and learn about other industries, with the arrival of the COVID pandemic we’ve all had to adapt quickly to a remote working arrangement, including us!

Through our training partners, we’ve had decades of experience running onsite training courses so we were forced to pivot quickly to offer online customer service training courses as well as courses for contact centres/call centres and customer experience.

Whilst we had some initial reservations about moving to 100% online, we’ve been pleasantly surprised about the numerous benefits offering online training courses has provided both us, and those attending our courses.

As we now all move into remote working as “business as usual”, the same focus on quality, efficiency, coaching, support and so on as the on-premise world is expected so we’ve worked hard to ensure all our courses is online optimised to maximise the training effectiveness.

And with more choices than ever before, it’s never been easier to find an online customer service training course to suit your business.

CX Skills online customer service training course example
Online training courses can be held privately or you can join one of our public courses.

Upcoming online customer service training courses:

You’ll find a selection of all our upcoming publicly available online customer service training courses for contact centres, retail staff, office staff and more below. You can search all upcoming events or contact us for further information about any of our courses.

Benefits of online training courses

Having trained for decades onsite, we were initially a bit hesitant to move our training online with a view it would compromise the effectiveness of the learning.

The good news is that over the past two years of experience running online courses full time, our customer review scores haven’t changed a bit! Sure, our trainers have had to modify the content a little bit but there is a range of benefits of attending an online training courses for customer service, contact centres or customer experience including:

1. Price

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers and venue costs (especially for global trainers).

2. Scheduling flexibility

Rather than have to commit a full day (or multiple days) to a training course plus travel time, online courses enable you to attend courses with less downtime. This can assist you in being able to balance learning and personal/work commitments.

3. More choice

We’ve been able to deliver a wider range of courses, and more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Better learning

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two day course as well as allowing some time to embed new learnings between sessions, something that just wasn’t possible with onsite training.

5. Reduced impact on operations

Particularly with customer-facing roles, it can be hard to remove employees for full shifts whilst not impacting operations. Online courses can be scheduled around the quieter periods enabling you to upskill employees whilst minimising operational impacts.

6. Increased Diversity

With the physical barrier removed from attending training courses, we’ve been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend. This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

Course Delivery

We are able to use a variety of online training tools  – from Skype, Google Hangouts, Zoom, GoTo Meeting etc we are able to ensure you can clearly see and hear our presenter, and that they can also see you whether it’s one to one training, or training an entire team across different locations.

Where we have associated workbooks, they are emailed directly to students prior to the course commencing.

During the course, we use a range of tools from online quizzes, breakout rooms, videos and so on to enhance the learning experience. Regular refresher breaks and scheduled breaks are included to ensure focus can be maintained.

Online training courses for customer service Australia
Online training courses are delivered via ZOOM.

Online course delivery options

All of our online training courses can be delivered publicly or privately:

Public Courses

Our publicly available online courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees as well as minimising impact to your operations.

The public courses can also be a great way to interact and learn from others in either the same or different industries who have also purchased tickets – in fact, many of our students rate the opportunity to interact with others as a big highlight.

Each public course has fixed times and dates making it easy to plan ahead around shifts, holidays, induction periods etc.

Private Courses

Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of agents within your business.

Our online private courses can deliver the same course with dates, times and durations tailored to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than the generic ones we use in our public courses.

Got questions about any of our online courses? Want to speak to someone about training your whole team or centre online? Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >