Call Centre, Customer Experience & Online Customer Service Training Courses

Online Training to the Rescue!

Whilst we had decades of experience running onsite training courses, COVID forced us (and the rest of the world!) to pivot quickly to an online training environment.

Despite some initial reservations about moving to online training and whether it would be as effective as onsite, numerous benefits emerged with online training and even though we now offer both online and onsite, we have found the majority of people still opt for the online training option.

What ultimately makes the difference for a good quality training outcome is the experience of the trainer, so whether it’s for online customer service training, customer experience (CX) training, contact centre management training etc – we only use industry experts to design and deliver all of our training courses.

We’ve been honoured to provide online training courses for a wide range of businesses across Australia, and as you’ll note from our Customer Review scores below, if you decide to trust CX Skills with training for your employees either online or onsite, you know you’ll be receiving high-quality training that delivers results.

Customer Reviews

If you’re concerned about the effectiveness of online customer service training, you’ll be pleased to know we’ve maintained our great customer review scores even throughout the COVID period.

Both employees and employers still often prefer online training courses now even though onsite training is back on the agenda.

View all our Customer Testimonials >

4.9

Our online training courses have an average rating of 4.9 out of 5, based on 176 independent reviews

Excellent89%

Very good11%

Average0%

Poor0%

Terrible0%

Benefits of online training courses

Even though we now offer both onsite and online training options, the majority of our customers are still opting to choose online training as it provides a number of benefits that we have outlined below (not in any particular order).

1. Cheaper Prices

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling flexibility

Rather than have to commit a full day (or multiple days) to a training course plus travel time, online courses enable you to attend courses with less downtime.

For example, rather than a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session. This can assist you in balancing learning and personal/work commitments as well as reduce the operational impacts.

3. More courses

We've been able to deliver a wider range of courses, and more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Improved learning

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two-day course as well as allowing some time to embed new learnings between sessions, something that just wasn't possible with onsite training.

We've also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

5. Reduced impact on operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having an impact on operations.

Online courses allow much great scheduling flexibility so you can fit training around the quieter periods or spread the training out over a period of time enabling you to upskill employees whilst minimising operational impacts.

6. Increased Diversity

With the physical barrier removed from attending training courses, we've been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend.

This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

Online course delivery options

Our online training courses can be delivered either privately or publicly.

Public Training Courses

Our publicly available online courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees as well as minimising impact on your operations.

Each public course has fixed times and dates making it easy to plan ahead around shifts, holidays, induction periods etc.

The public courses can also be a great way to interact and learn from others in either the same or different industries who have also purchased tickets – in fact, many of our students rate the opportunity to interact with others as a big highlight.

Learn more about our Public Courses >

Private Training Courses

Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of employees within your business.

Our online private courses can deliver the same courses as our public ones – with dates, times and durations tailored to suit you or we can custom-design a course specifically to meet your requirements.

Learn more about a private training course for your business >

Online Training Platforms

We are able to use a variety of online training tools – from Skype, Google Hangouts, Zoom, GoTo Meeting etc we are able to ensure you can clearly see and hear our presenter, and that they can also see you whether it’s one to one training, or training an entire team across different locations.

Where we have associated workbooks, they are emailed directly to students prior to the course commencing.

During the course, we use a range of tools from online quizzes, breakout rooms, videos and so on to enhance the learning experience. Regular refresher breaks and scheduled breaks are included to ensure focus can be maintained.

Employees can either dial in individually or we can present online into a board room, training room etc to train a group of employees.

Online training courses for customer service Australia — Online training courses are delivered via ZOOM.

How to find the right online training course for your business

All our training courses are now available online for delivery via Zoom – to see all the available courses by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Call Centre /
Contact Centre

Customer
Service

Reception/
Front Desk

CX / Customer
Experience

Mental Health/
Resilience

WFM/Workforce
Optimisation

Upcoming online customer service training courses

You’ll find a selection of all our upcoming publicly available online customer service training courses below as well as courses for Customer Experience (CX), Contact Centres and more.

You can search all upcoming events or contact us for further information about any of our courses.

Nov

November 2023 Customer Service Reception PRO

28 November 2023

Online via Zoom

Perfect for receptionists/front-desk employees etc, this November 2023 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

Online Customer Service Training