Call Centre, Customer Experience & Online Customer Service Training Courses
Online Training to the Rescue!
Whilst we had decades of experience running onsite training courses, COVID forced us (and the rest of the world!) to pivot quickly to an online training environment.
Despite some initial reservations about moving to online training and whether it would be as effective as onsite, numerous benefits emerged with online training and even though we now offer both online and onsite, we have found the majority of people still opt for the online training option.
What ultimately makes the difference for a good quality training outcome is the experience of the trainer, so whether it’s for online customer service training, customer experience (CX) training, contact centre management training etc – we only use industry experts to design and deliver all of our training courses.
We’ve been honoured to provide online training courses for a wide range of businesses across Australia, and as you’ll note from our Customer Review scores below, if you decide to trust CX Skills with training for your employees either online or onsite, you know you’ll be receiving high-quality training that delivers results.
If you’re concerned about the effectiveness of online customer service training, you’ll be pleased to know we’ve maintained our great customer review scores even throughout the COVID period.
Both employees and employers still often prefer online training courses now even though onsite training is back on the agenda.
Benefits of online training courses
Even though we now offer both onsite and online training options, the majority of our customers are still opting to choose online training as it provides a number of benefits that we have outlined below (not in any particular order).
Online course delivery options
Our online training courses can be delivered either privately or publicly.
Public Training Courses
Our publicly available online courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees as well as minimising impact on your operations.
Each public course has fixed times and dates making it easy to plan ahead around shifts, holidays, induction periods etc.
The public courses can also be a great way to interact and learn from others in either the same or different industries who have also purchased tickets – in fact, many of our students rate the opportunity to interact with others as a big highlight.
Private Training Courses
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of employees within your business.
Our online private courses can deliver the same courses as our public ones – with dates, times and durations tailored to suit you or we can custom-design a course specifically to meet your requirements.
Online Training Platforms
We are able to use a variety of online training tools – from Skype, Google Hangouts, Zoom, GoTo Meeting etc we are able to ensure you can clearly see and hear our presenter, and that they can also see you whether it’s one to one training, or training an entire team across different locations.
Where we have associated workbooks, they are emailed directly to students prior to the course commencing.
During the course, we use a range of tools from online quizzes, breakout rooms, videos and so on to enhance the learning experience. Regular refresher breaks and scheduled breaks are included to ensure focus can be maintained.
Employees can either dial in individually or we can present online into a board room, training room etc to train a group of employees.
How to find the right online training course for your business
All our training courses are now available online for delivery via Zoom – to see all the available courses by category, just click on the applicable button below.
If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming online customer service training courses
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Equip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all front desk/reception roles.