Virtual/Online Customer Service Training Courses

No Impact on Customer Review Scores!

If you’re concerned about the effectiveness of online customer service training,  we can assure you that our great customer review scores for our training have not differed, whether it’s for our online customer service training courses or our onsite training.

Both employees and employers still often prefer online training courses now, even though onsite training is an option.

View all our Customer Testimonials >

Benefits of online training courses

Even though we now offer both onsite and online training options, the majority of our customers are still opting to choose online/virtual training as it provides a number of benefits that we have outlined below (not in any particular order).

Online Customer Service Courses Delivery Options

Our online training courses can be delivered privately or publicly with our ready-made courses or a custom-designed training course just for you.

Public Online Training Courses

Our publicly available online courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees as well as minimising impact on your operations.

Each public course has fixed times and dates making it easy to plan ahead around shifts, holidays, induction periods etc.

The public courses can also be a great way to interact and learn from others in either the same or different industries who have also purchased tickets – in fact, many of our students rate the opportunity to interact with others as a big highlight.

Learn more about our Public Courses >

Private Online Training Courses

Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of employees within your business.

Our online private courses can deliver the same courses as our public ones – with dates, times and durations tailored to suit you or we can custom-design a course specifically to meet your requirements.

Learn more about a private training course for your business >

Customised Online Training Courses

Finding the right online training courses for your team can be challenging with a vast array of options in the market.

We’ve used our decades of experience to design a number of ‘ready-made’ off-the-shelf courses that have been designed to deliver results for a range of different scenarios and common customer service, sales and CX roles, which you can see by clicking on relevant categories below.

However, we are also to customise our online/virtual training courses to deliver a solution that exactly meets your requirements!

Just contact us for a discussion and we’ll provide you with advice and pricing that can best suit your requirements.

Online Training Platforms

We are able to use a variety of online training tools  – from Skype, Google Hangouts, Zoom, GoTo Meeting etc we are able to ensure you can clearly see and hear our presenter, and that they can also see you whether it’s one to one training, or training an entire team across different locations.

Where we have associated workbooks, they are emailed directly to students prior to the course commencing.

During the course, we use a range of tools from online quizzes, breakout rooms, videos and so on to enhance the learning experience. Regular refresher breaks and scheduled breaks are included to ensure focus can be maintained.

Employees can either dial in individually or we can present online into a board room, training room etc to train a group of employees.

How to find the right online/virtual training course for your business

All our training courses are available online/virtually – to see all the available courses by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Upcoming online customer service training courses