Virtual/Online Customer Service Training Courses

How Online/Virtual Training has changed the game!

Whilst we had decades of experience running onsite training courses, COVID forced us (and the rest of the world!) to pivot quickly to online customer service training.

Like most people, we really did have initial reservations about moving to online customer service training and whether the training would be as effective as onsite. But fast-forward a few years and there are numerous benefits that have emerged with online training that we have outlined below.

So much so that now, even though we now offer both online and onsite training options, we have found the majority of people still opt for the online customer service training option.

What ultimately makes the difference for a good quality training outcome is the experience of the trainer, so whether it’s for online customer service training, customer experience (CX) training, contact centre management training etc – we only use industry experts to design and deliver all of our training courses.

We’ve been honoured to provide online training courses for a wide range of businesses across Australia, and as you’ll note from our Customer Review scores below, if you decide to trust CX Skills with training for your employees either onsite or virtual customer service training, you know you’ll be receiving high-quality training that delivers results.

Online training can be delivered privately (just for your employees) or for one of our public courses.

No Impact on Customer Review Scores!

If you’re concerned about the effectiveness of online customer service training,  we can assure you that our great customer review scores for our training have not differed, whether it’s for our online customer service training courses or our onsite training.

Both employees and employers still often prefer online training courses now, even though onsite training is an option.

View all our Customer Testimonials >

Our online training courses have an average rating of 4.9 out of 5, based on 217 independent reviews
Very good11%

Benefits of online training courses

Even though we now offer both onsite and online training options, the majority of our customers are still opting to choose online/virtual training as it provides a number of benefits that we have outlined below (not in any particular order).

1. Cheaper Prices

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling Flexibility

Rather than have to commit a full day (or multiple days) to attend a training course plus travel time, online/virtual courses enable you to attend courses with less downtime.

For example, rather than attend a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session, or 4 x 2-hour sessions. 

This can assist reducing the impact on your business whilst your employees are trained, and it can assist with balancing learning and personal/work commitments as you don't need to 'lose' a whole day just for training.

3. More Course Options

As we don't spend a lot of time travelling, we've been able to deliver a wider range of courses, more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Expert Training Options

With onsite training, we have to factor in travel time, travel costs (flights, car travel, accommodation etc.) to send a single trainer. If we needed two trainers to deliver the training, it would essentially double the costs.


With online/virtual training, we are able to use multiple trainers to deliver the best courses for your business, which just wouldn't be practical with onsite training due to the costs.

For example, in the Customer Service Foundations course, we are able to use two expert trainers to deliver different modules, providing exceptional value for your business, variety for your employees and, of course, great training outcomes.

5. Improved Learning Outcomes

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two-day course as well as allowing some time to embed new learnings between sessions, something that just wasn't possible with onsite training. 

We've also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

6. Reduced Impact on Operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having a negative impact on operations.

Online courses allow great scheduling flexibility, so you can fit training around the quieter periods or spread the training out over a period of time, enabling you to upskill employees whilst minimising operational impacts.

7. Increased Diversity

With the physical barrier removed from attending training courses, we've been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend.

This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

Online Customer Service Courses Delivery Options

Our online training courses can be delivered privately or publicly with our ready-made courses or a custom-designed training course just for you.

Public Online Training Courses

Our publicly available online courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees as well as minimising impact on your operations.

Each public course has fixed times and dates making it easy to plan ahead around shifts, holidays, induction periods etc.

The public courses can also be a great way to interact and learn from others in either the same or different industries who have also purchased tickets – in fact, many of our students rate the opportunity to interact with others as a big highlight.

Learn more about our Public Courses >

Private Online Training Courses

Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of employees within your business.

Our online private courses can deliver the same courses as our public ones – with dates, times and durations tailored to suit you or we can custom-design a course specifically to meet your requirements.

Learn more about a private training course for your business >

Customised Online Training Courses

Finding the right online training courses for your team can be challenging with a vast array of options in the market.

We’ve used our decades of experience to design a number of ‘ready-made’ off-the-shelf courses that have been designed to deliver results for a range of different scenarios and common customer service, sales and CX roles, which you can see by clicking on relevant categories below.

However, we are also to customise our online/virtual training courses to deliver a solution that exactly meets your requirements!

Just contact us for a discussion and we’ll provide you with advice and pricing that can best suit your requirements.

Online Training Platforms

We are able to use a variety of online training tools  – from Skype, Google Hangouts, Zoom, GoTo Meeting etc we are able to ensure you can clearly see and hear our presenter, and that they can also see you whether it’s one to one training, or training an entire team across different locations.

Where we have associated workbooks, they are emailed directly to students prior to the course commencing.

During the course, we use a range of tools from online quizzes, breakout rooms, videos and so on to enhance the learning experience. Regular refresher breaks and scheduled breaks are included to ensure focus can be maintained.

Employees can either dial in individually or we can present online into a board room, training room etc to train a group of employees.

Online training courses for customer service Australia
Online training courses are delivered via ZOOM.

How to find the right online/virtual training course for your business

All our training courses are available online/virtually – to see all the available courses by category, just click on the applicable button below.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Upcoming online customer service training courses

You’ll find a selection of all our upcoming publicly available online customer service training courses below, as well as courses for Customer Experience (CX), Contact Centres and more.

You can search all upcoming online customer service training courses below or contact us for further information about any of our courses.

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May 2024 Introduction to Contact Centre Management

Online via Zoom
Price: $497.00 AUD ex GST

Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.

June 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

July 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

July 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

August 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

August 2024 Retail PRO

Online via Zoom
Price: $497.00 AUD ex GST

The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.

October 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

Do you have questions about any of our online training courses?

Do you want to speak to someone about online training for your business?

Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm Melbourne, Australia (AEST or AEDT) Monday to Friday or send us a message anytime >