Virtual/Online Customer Service Training Courses
How Online/Virtual Training has changed the game!
Whilst we had decades of experience running onsite training courses, COVID forced us (and the rest of the world!) to pivot quickly to online customer service training.
Like most people, we really did have initial reservations about moving to online customer service training and whether the training would be as effective as onsite. But fast-forward a few years and there are numerous benefits that have emerged with online training that we have outlined below.
So much so that now, even though we now offer both online and onsite training options, we have found the majority of people still opt for the online customer service training option.
What ultimately makes the difference for a good quality training outcome is the experience of the trainer, so whether it’s for online customer service training, customer experience (CX) training, contact centre management training etc – we only use industry experts to design and deliver all of our training courses.
We’ve been honoured to provide online training courses for a wide range of businesses across Australia, and as you’ll note from our Customer Review scores below, if you decide to trust CX Skills with training for your employees either onsite or virtual customer service training, you know you’ll be receiving high-quality training that delivers results.
No Impact on Customer Review Scores!
If you’re concerned about the effectiveness of online customer service training, we can assure you that our great customer review scores for our training have not differed, whether it’s for our online customer service training courses or our onsite training.
Both employees and employers still often prefer online training courses now, even though onsite training is an option.
Benefits of online training courses
Even though we now offer both onsite and online training options, the majority of our customers are still opting to choose online/virtual training as it provides a number of benefits that we have outlined below (not in any particular order).
Online Customer Service Courses Delivery Options
Our online training courses can be delivered privately or publicly with our ready-made courses or a custom-designed training course just for you.
Public Online Training Courses
Our publicly available online courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees as well as minimising impact on your operations.
Each public course has fixed times and dates making it easy to plan ahead around shifts, holidays, induction periods etc.
The public courses can also be a great way to interact and learn from others in either the same or different industries who have also purchased tickets – in fact, many of our students rate the opportunity to interact with others as a big highlight.
Private Online Training Courses
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of employees within your business.
Our online private courses can deliver the same courses as our public ones – with dates, times and durations tailored to suit you or we can custom-design a course specifically to meet your requirements.
Learn more about a private training course for your business >
Customised Online Training Courses
Finding the right online training courses for your team can be challenging with a vast array of options in the market.
We’ve used our decades of experience to design a number of ‘ready-made’ off-the-shelf courses that have been designed to deliver results for a range of different scenarios and common customer service, sales and CX roles, which you can see by clicking on relevant categories below.
However, we are also to customise our online/virtual training courses to deliver a solution that exactly meets your requirements!
Just contact us for a discussion and we’ll provide you with advice and pricing that can best suit your requirements.
Online Training Platforms
We are able to use a variety of online training tools – from Skype, Google Hangouts, Zoom, GoTo Meeting etc we are able to ensure you can clearly see and hear our presenter, and that they can also see you whether it’s one to one training, or training an entire team across different locations.
Where we have associated workbooks, they are emailed directly to students prior to the course commencing.
During the course, we use a range of tools from online quizzes, breakout rooms, videos and so on to enhance the learning experience. Regular refresher breaks and scheduled breaks are included to ensure focus can be maintained.
Employees can either dial in individually or we can present online into a board room, training room etc to train a group of employees.
How to find the right online/virtual training course for your business
All our training courses are available online/virtually – to see all the available courses by category, just click on the applicable button below.
If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming online customer service training courses
You’ll find a selection of all our upcoming publicly available online customer service training courses below, as well as courses for Customer Experience (CX), Contact Centres and more.
You can search all upcoming online customer service training courses below or contact us for further information about any of our courses.
December 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
December 2024 Customer Service Reception Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe December 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
December 2024 Customer Service Phone Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
December 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe December 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
December 2024 Tech Support Customer Service Essentials
Online via Zoom Price: $268.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this December 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
December 2024 Retail and Hospitality Sales and Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
December 2024 Customer Service Reception PRO
Online via Zoom Price: $498.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
January 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
January 2025 Customer Service Phone Professionals
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
January 2025 Customer Service Reception PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the January 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
January 2025 Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe January 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
January 2025 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course - suitable for all customer-facing employees.
January 2025 Customer Service Reception Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe January 2025 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
January 2025 Tech Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this January 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
January 2025 Tech Support PRO
Online via Zoom Price: $548.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the January 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
January 2025 Inbound Phone Sales Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe January 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
January 2025 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course January 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
January 2025 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe January 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
February 2025 Inbound Phone Sales Professional
Online via Zoom Price: $548.00 AUD ex GSTImprove your employee's sales conversions and customer service skills in this February 2025 Inbound Phone Sales Professional training course designed for all phone-based employees.
February 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe February 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
February 2025 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe February 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
February 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day February 2025 WFM for Contact Centre Team Leaders training course.
February 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day February 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
February 2025 Retail Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe February 2025 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
February 2025 Contact Centre Coaching PRO
Online via Zoom Price: $798.00 AUD ex GSTIn this February 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
February 2025 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the February 2025 Customer Journey Mapping training workshop.
February 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe February 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
February 2025 Customer Service Phone Professionals
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior customer service skills in the February 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
February 2025 Retail and Hospitality Sales and Service PRO
Online via Zoom Price: $498.00 AUD ex GSTThe February 2025 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.
March 2025 Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe March 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
March 2025 Inbound Phone Sales Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe March 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
March 2025 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe March 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
March 2025 Customer Service Phone Professionals
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior customer service skills in the March 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
March 2025 Retail and Hospitality Sales and Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe March 2025 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
March 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe March 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
March 2025 Contact Centre Management Fundamentals
Online via Zoom Price: $1,897.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) March 2025 online training course designed specially for contact centre managers.
March 2025 Customer Service Reception Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe March 2025 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
March 2025 Customer Service Reception PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the March 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
March 2025 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe March 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
March 2025 Tech Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this March 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.