The Leading Authority on Customer Experience & Contact Centres in Australia.
Justin Tippett is a CX & Contact Centre industry veteran with three decades of experience working across Asia-Pacific helping businesses transform their customer experience.
What makes Justin Tippett different from your regular trainers is that his has worked his way through multiple roles from starting on the phones through to CEO and more recently as a private consultant working with a range of great brands such as Australia Post, myki, Nespresso, Pizza Hut, Honda, Energy Australia, SEEK, Telstra, TrustPower, Coles, Lumo, Bega, Westfund, PEXA, State Trustees, Bounce, Chisholm Institute, Gordon Tafe, Simply Energy and more.
This provides Justin with a unique perspective and insight that enables him to understand and connect to his students sharing real, practical experiences along with the theory.
Justin’s passion for the industry is also highly infectious and he has regularly contributed his time, energy and experience to numerous causes including:
- Chief Editor and founder of CX Central – Australia’s leading resource for contact centre and customer experience professionals
- Judging a number of local and international call centre award programs including the Auscontact Association Awards, World Contact Center Awards, Singapore Call Centre Awards and more.
- Chair of the Auscontact Association Victorian Chapter from 2012 to 2015.
- Chairing and speaking at numerous conferences domestically and internationally.
- Host of the CX Hustle Podcast that interviews key people in the CX industry as well as sharing his thoughts and experience on a variety of CX related topics.
- Regularly contributing to the media commentating on customer service and contact centre related news and trends.
In 2019, Justin Tippett was named one of the Top 25 CX Influencers in the world!
When he’s not running training courses, Justin manages his other businesses which all form part of CX Group Australia:
- CX Central – The number one website in Australia for Customer Experience & Contact Centre professionals
- CX Consult – A consulting business specialising in delivering solutions for call centres/contact centres.
- CX Directory – The leading business directory for businesses providing solutions for contact centres and customer experience products and services.
- CX Connect – A free service helping businesses quickly find suppliers for CX related products and services like outsourcing, technology, consulting and more that can specifically meet their requirements.
Testimonials For Justin Tippett
Justin’s knowledge and experience in the industry gives an invaluable insight into how we can improve our operations. The course was very informative and enjoyable. Bec, Jim’s Mowing
Justin was an excellent teacher, very charismatic with the information delivery. Course information was relevant and presented in a logical and easy to understand format. Raymond, Digicall
Justin is knowledgeable and easy to understand. He’s a brilliant presenter and kept us engaged throughout the day. Richard, Portable Long Service Authority