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HOME
About Us
About CX Skills
Trainers & Partners
Individuals
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Nathan Burke
Companies
Call Design
Humind
Our Customers
Customer Testimonials
National Accreditation
ACXPA Partnership
Terms and Conditions
Training Courses
βοΈ Customer Service
π Phone Customer Service Training
πββοΈ Frontline (in-person) Customer Service
ποΈ Reception/Frontdesk Customer Service
π» Technical Support/Helpdesk Service
π‘ Managing Difficult Customers
π¬ Live Chat Customer Service
π© Email Customer Service
π° Sales & Collections
πΈ Collections
π€ Inbound Phone Sales
βοΈ Call Centre (by role)
Employees/Agents
Team Leaders
Managers
β‘οΈ Specialist Courses
π Service Experience (Business Transformation)
π€© Customer Experience (CX)
π Workforce Optimisation (WFM)
π Workplace Mental Health
β° By Course Duration
3οΈβ£ Hour Essentials (1 x 3 Hours)
Phone Customer Service Essentials
Frontline Customer Service Essentials
Service Experience Essentials
Inbound Phone Sales Essentials
Reception Essentials
Tech Support/Helpdesk Essentials
Workplace Resilience Essentials
6οΈβ£ Hour Foundations (2 x 3 Hours)
Phone Customer Service Foundations
Frontline Customer Service Foundations
Reception/Frontdesk Foundations
Inbound Phones Sales Foundations
Tech Support/ Helpdesk Foundations
Collections (Phone) Foundations
9οΈβ£ Hour PRO (3 x 3 Hours)
Phone Customer Service PRO
Frontline Customer Service PRO
Reception Customer Service PRO
Tech Support/Helpdesk PRO
Inbound Sales PRO
Workplace Resilience PRO/Advanced
π By Trainer
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Call Design
Humind
Training Formats
π₯οΈ Self-Paced Courses
π Public Training Courses
π οΈ Private/Custom Training
ποΈ Live Online Courses
Locations
Online Training
At Your Premises
Adelaide
Brisbane
Hobart
Melbourne
Perth
Sydney
Contact
Upcoming Public Courses >