Increase Revenue with our Sales Training Courses

Sales is a fundamental and critical function for any business, playing a pivotal role in its success and sustainability.

Whether it’s through the contact centre or team of telephone sales employees, telemarketing or more in-person sales via retail, front of house, account management etc. businesses across all industries rely on sales to generate revenue in order for the business to succeed.

Our sales training services accommodate groups of all sizes, employing highly effective training methods that captivate and motivate sales teams to master the skills, insights, and techniques imparted in our courses.

Attendees of our sales training sessions, irrespective of their experience or current sales performance levels, will acquire valuable insights and understanding to enhance their existing sales methodologies for heightened success.

Small Businesses and large corporates with locations in Melbourne, Brisbane, Perth, Hobart, Sydney, and Adelaide have reaped the benefits of our sales training courses with a number of purpose-built, ‘off-the-shelf’ sales training courses or a customised program to suit your specific sales training requirements.

If you’re looking to improve revenue for your business, read below on how CX Skills can help improve your sales results!

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Benefits of Sales Training Courses

When you invest in sales training for your business, there are a number of business, employee and customer benefits, including:

Revenue Growth: Businesses that invest in sales training experience up to 50% higher revenue growth compared to those that don’t (Source: Aberdeen Group).

Employee Retention: Sales professionals who undergo continuous training are 30% more likely to stay with their current employer, fostering a stable and experienced sales team (Source: Salesforce).

Customer Satisfaction: A well-trained sales team is 50% more likely to meet or exceed customer expectations, resulting in increased customer satisfaction and loyalty (Source: HubSpot).

Adaptability: In today’s fast-paced market, adaptability is key. Companies with ongoing sales training programs are 47% more likely to be leaders in their industries (Source: CSO Insights).

Great content and trainer!

Review of Inbound Sales Professional (Private Course)

The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call.

It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.

This training took efficient, tried and tested sales concepts and expanded on them to not only generate higher conversion, but a more positive customer experience.

Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.

Avatar for Chris Remnant
Chris Remnant
Team Leader
Viking Cruises

Types of Phone Sales Training Courses

There are a number of different types of phone sales training courses available with the main difference between inbound and outbound sales, as those two skills required are very different.

Whether you have a call centre sales team, employees who work in an office on the phones, out the back in a warehouse, on the reception taking phone calls etc, our sales training courses are designed to improve results regardless of the environment.

Inbound sales – customers are typically already interested in a purchase, or they may be calling about another issue and there is an opportunity to upsell or cross-sell one of your products or services.

Outbound sales – is when your employees are actively contacting either new customers with no relationship with your business, previous customers or existing customers for the prupose of generating revenue. It’s a very different skill set from inbound sales and requires more robustness in resilience, objection handling and so on.

Our phone sales training courses will involve plenty of role-plays and practice using generic products and services, or with our private training options, we can use your specific products and services.

Expert sales training courses melbourne

Who our Sales Training Courses are for

Businesses of all sizes throughout Melbourne, Brisbane, Perth, Sydney, Adelaide and Hobart can all benefit from our training!

  • Solo
    Whether you’re running a small business or you just have one employee that needs training, we have ready-made courses available or we can customise a sales program directly for you.
  • SMEs
    Whether you’re a small business in retail, manufacturing, hospitality, medical, etc we have a number of courses that you can send one person to, or we can arrange training for all of your employees either at the same time, or at different times to limit the impact on your operations.
  • Corporates
    If you’re a large company and need training for your sales teams, we can provide training courses for multiple teams either onsite, virtually or in multiple locations.

Great passion and program

Review of Inbound Sales Professional (Private Course)

I feel that we are, as a business, we are in a better position than we were “BS” (Before Simon). Staff have a great foundation in appreciating the value and art of a buying process and sales conversation.

Thanks for your guiding hand and sharing your passion for the member experience with us. I for one, and I know many more, really do see the value in your process.

Avatar for Chris Saunders
Chris Saunders
Branch Team Leader
RACT

Public and Private Sales Training Courses

All of our contact centre sales training courses can be delivered publicly (with other businesses) or privately (just for your business). We’ve explained some of the differences below.

Public Courses

Our publicly available contact centre sales courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees.

The public courses can also be a great way to interact and learn from others in either the same or different industries.

Each course has fixed times and dates making it easy to plan around shifts, holidays, induction periods etc.

View upcoming public courses at the bottom of this page!

Private Courses

Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the cost benefits of training larger groups of agents just for your business.

Our private courses can deliver the same course with dates and times to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than generic ones we use in our public courses.

Learn more about our private training options >

Sales Training Options to suit your learning objectives

We have three ready-made sales training courses designed specifically to improve sales outcomes, or we can custom-design a sales training program to meet your exact requirements.

Sales Essentials

A short 3-hour training course designed to teach the fundamentals of sales and deliver an immediate boost to performance. Suitable for either phone-based sales or face to face.

Learn more >

Sales Professional

A one-day workshop that can also be delivered in shorter sessions to minimise operational impacts (i.e. 3 x 3-hour online sessions).  The Sales Professional course is designed to teach your employees with premium sales skills that delivers sustainable results.

Learn more >

B2B Outbound Sales

When it comes to business-to-business selling, it requires a specialist approach that can be the secret sauce in taking your business to the next level.

Learn more >

About CX Skills

CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.

We're the official training provider of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.

We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.

CX Skills Australia Training Courses
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We have an average customer review rating of 4.9 out of 5 stars across all our courses (based on 215 genuine reviews)
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Recent Customer Reviews & Testimonials

Some of the CX Skills Customers we've provided training for recently:

Some of our recent customers:

We’ve been thrilled to teach customer service and sales training courses to hundreds of businesses in Australia with some of our recent customers below.

View our full customer list here >

Upcoming Public Sales Training Courses

The courses below are public courses held virtually online, meaning your employees can attend no matter where in Australia they are located – Melbourne, Sydney, Adelaide, Perth, Brisbane, Hobart etc.

You can purchase as little as one ticket or purchase tickets to end multiple employees.

We also offer all of our sales training courses privately – learn more abour private training options or just contact us for a no-obligation discussion.

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Do you have any questions about our Sales Training courses?

Whether it’s about an existing course or you’d like to discuss something customised, we’re just a phone call away!

Call us on 03 9008 7287 or send us a message at [email protected] 

We’re open Monday to Friday, 8:30 to 17:30 AEST or AEDT (Melbourne, Australia).