Call Design

The Workforce Optimisation Specialists

Call Design has been a leader in Workforce Optimisation for over 20 years and is well known in Australia (and increasingly across the world!) for having a highly skilled team that provides a range of vendor-agnostic solutions to help businesses optimise their contact centre operations.

An Accredited Trainer Provider of the Australian Customer Experience Professionals Association (ACXPA), the Call Design courses on Workforce Optimisation are simply the best in the business so we are excited to bring those courses directly to CX Skills and help businesses ensure their contact centres and back-office are running efficiently and effectively.

With employees becoming more expensive and difficult to source and retain, ensuring you have an efficient operation helps both your business and your employees.

Call Design is a CX Skills training partner

Call Design Workforce Optimisation Courses

We offer a number of different WFM courses facilitated by the team at Call Design – you can find a list of all their upcoming courses listed below.

You can purchase tickets instantly to the courses below using a credit card or you can request an invoice at checkout.

Upcoming Courses