Call Design
The Workforce Optimisation Specialists
Call Design has been a leader in Workforce Optimisation for over 20 years and is well known in Australia (and increasingly across the world!) for having a highly skilled team that provides a range of vendor-agnostic solutions to help businesses optimise their contact centre operations.
An Accredited Trainer Provider of the Australian Customer Experience Professionals Association (ACXPA), Call Design’s Workforce Optimisation courses are among the best in the business. We’re proud to partner with CX Skills to offer these programs to contact centres and back-office teams looking to lift efficiency and performance.
With employees becoming more expensive and difficult to source and retain, ensuring you have an efficient operation helps both your business and your employees.
Workforce Optimisation Training Courses
In partnership with Call Design, we offer three specialist courses covering the full Workforce Management lifecycle. Each course can be delivered privately for your team or attended as a public course (see upcoming dates below).
WFM for Team Leaders
Help team leaders understand WFM principles, improve adherence, and align teams with workforce plans to lift efficiency and engagement.
Learn moreReal-Time WFM for Contact Centres
Build strategies for real-time monitoring, intraday reforecasting, and adherence control. Ideal for WFM analysts and contact centre managers.
Learn moreWFM Essentials
Comprehensive foundations in forecasting, scheduling, adherence, and data-driven decision making for planners and leaders.
Learn morePlus unlock access to Australia's leading contact centre resources including the WFM Hub, industry benchmarking data, industry roundtables, support forums and more.
Book a Public Call Design Course
Upcoming dates for public Call Design courses are listed below.
- 🎟️ Choose your preferred session and secure your place instantly.
- 🧾 Checkout online with a credit card, or request an invoice during the booking process.
Need help before booking or want information for a private booking?
Call us on +61 3 9008 7287 (Mon–Fri, 8:30am–5:30pm Melbourne, Australia) or
send us a message.
May 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day May 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
June 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day June 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
June 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe June 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
August 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
September 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day September 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
October 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
November 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
December 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
December 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
