Call Design
The Workforce Optimisation Specialists!
Call Design has been a leader in Workforce Optimisation for over 20 years and is well known in Australia (and increasingly across the world!) for having a highly skilled team that provides a range of vendor-agnostic solutions to help businesses optimise their contact centre operations.
An Accredited Trainer Provider of the Australian Customer Experience Professionals Association (ACXPA), the Call Design courses on Workforce Optimisation are simply the best in the business so we are excited to bring those courses directly to CX Skills and help businesses ensure their contact centres and back-office are running efficiently and effectively.
With employees becoming more expensive and difficult to source and retain, ensuring you have an efficient operation helps both your business and your employees.
Call Design Workforce Optimisation Courses
We offer a number of different WFM courses facilitated by the team at Call Design – you can find a list of all their upcoming courses listed below.
You can purchase tickets instantly to the courses below using a credit card or you can request an invoice at checkout.
May 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
June 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
July 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
July 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
July 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
September 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
September 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day September 2024 WFM for Contact Centre Team Leaders training course.
October 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
November 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
November 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
December 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
February 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe February 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
February 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day February 2025 WFM for Contact Centre Team Leaders training course.
February 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day February 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
March 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe March 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
April 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day April 2025 WFM for Contact Centre Team Leaders training course.
May 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
June 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
June 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day June 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
CallDesign Courses are Available for Private Bookings!
Private bookings can be conducted virtually or onsite and enable flexible dates and times to suit your business, as well as the option to customise course content to suit your exact requirements. Â
You can speak to someone live at +61 3 9008 7287 between 8:30 am to 5:30 pm Monday to Friday AEDT or AEST (Melbourne, Australia) or send us a message anytime >
