Phone Customer Service EssentialsThursday 10 December 2026

I found it helpful and enjoyed how the course was personally tailored around my scenario and career goals, in particular through engaging in roleplays to mimic scenarios I would face during work with provided feedback for areas I could improve and better ways to word/phrase my sentences in customer service scenarios depending on the customer/situation.

I found the training very engaging and practical. The information was presented and explained in a way that related to real life scenarios and was easy to comprehend. Simon is a very patient and effective teacher. I would absolutely recommend this course to others, not just for customer service efficiency but for gaining knowledge about communication, socialisation etc.

I was nervous making and taking phone calls. This course has given me clear structure that I can follow not just for phone calls, but for everyday conversation. Simon personalised the content for my situation which only enhanced what I got out of the experience.

He is very knowledgeable and made the whole session fun. I feel much more confident now to be able to handle any phone call. Highly recommend this course and Simon as an instructor.

A three-hour session that was engaging from start to finish. Simon was able to not only keep us engaged but provide multiple options of support tailored to each person’s key learning area. Constantly seeking reassurance from everyone that we not only understood but also supporting any questions or comments we may have had. Continual conversation and verbal delivery rather than reading from an info pack on the computer was a very effective way of delivering the session.

Simon delivered this workshop really well, great interaction and insights with great take aways.

I wanted to develop my customer service skills over the phone professionally, and it was a great opportunity to gain valuable structure and practical tips from Simon, who has more than 30 years of real industry experience.

I was particularly impressed by how the training course was tailored to meet my specific needs, which was extremely helpful.

After applying the skills and structure taught in the course, I’ve noticed that I sound more professional, and customers seem happier and more satisfied.

Honestly it does not matter which industry you are working within, this live training for Customer Service Phone Essentials is exceptional. Providing the Customer Service Experience to our customers is definitely achievable via using the strategies / steps that Simon Blair covers.

I entered the 3 hour training, I was not bored once, nor did my attention stray from the content and the way that this was delivered so well.

Customer Service is extremely important within any business structure, if you want your business to outshine the rest in your field, let Simon Blair help you with this.

Book your staff into this amazing course.

Thanks for the training Simon, it was very informative and enjoyable!

I recently took part in the Customer Experience training conducted by Simon, which was mandatory for all employees. Before the training, like many others, I was apprehensive about its duration given our busy schedules and anticipated would be boring.

Surprisingly, it turned out to be the complete opposite. The training flew by, thanks to Simon’s fun and energetic delivery and his encouragement for active participation in various scenarios.

He imparted valuable insights and practical tips applicable not only in the workplace but also in personal interactions. Overall, the session was highly informative and engaging. Thank you, Simon!

Really enjoyable session, feel like a good use of time. The session felt like 40min as opposed to the full three hour block!

The focus on structure and technic meant that the content was well conveyed and practiced in the session.

We found the information very useful, and there was great examples and knowledge imparted in the training.

The changes in techniques and updates to some of the techniques I had been taught previously were appreciated.

I wished there had been more time to do role plays to practice the techniques more, so the team could have felt more comfortable with them.

However, the introduction to the trainer was too long winded. I would rather the presentation of the material follow the call flow, as for newer staff we jumped around and lot.

The material sent after the course was greatly appreciated and I have some of the pages displayed on my wall to assist me to use the techniques.

Simon thank you for making the training enjoyable and engaging. I have walked away with a lot of useful tips on dealing with difficult calls.

They say you can’t teach an old dog new tricks, I am here to say yes it is possible.

Simon is the perfect training partner for the job, as we all know we are never too old or too young to learn new techniques, even though we may be set in our ways.

Simon was able to gently implement new methods in ways that felt comfortable and natural.

I believe this service would be very beneficial for all areas of customer service and the results to your business is paramount in an ever changing landscape.

Thanks once again Simon.

Simon is an engaging and experienced trainer who taps into your customer service skills. He recognises the issues on the personal level and gives advice that caters to each issue. Very helpful and glad I have the chance to attend his sessions.

Training was just the right length in duration. Was to the point and enjoyable . Definitely not boring or long winded. Would certainly recommend.

Very interesting, learnt some helpful tips on customer service! It would be great to learn more on dealing with conflict or emotions as we get a few emotional patients and family members.

Simon helps make a somewhat painful process both instructive and even a little enjoyable. Clear structure to information helps make it easy to understand.

I found the training most beneficial as this is my first time in a call centre environment.

Simon was a fantastic trainer being down to earth and with so much experience in the field, the role play really helped consolidate the information and stepping it out in sequence.

I would recommend this course even for the most seasoned customer-facing professional.

Simon’s insights and experience were communicated in an engaging way and the benefits of the suggestions were seen immediately once implemented.

I found the language tips when communicating with customers have really helped me augment my skills. Really useful!