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Live Chat Customer Service February 2021

via Zoom (Teleconferencing)

The Live Chat Customer Service course is for frontline agents handling live chat, SMS chat or Text Chats delivered over 2 x 4-hour online sessions facilitated by global CX expert Daniel Ord.

Customer Service Professionals – February 2021

via Zoom (Teleconferencing)

Supercharge your customer service skills with our February 2021 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia's top CX trainer.

Customer Service Emails – February 2021

via Zoom (Teleconferencing)

Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.

Leadership Fundamentals – March 2021

via Zoom (Teleconferencing)

Learn how to develop, drive and sustain high-performance teams in this Leadership Fundamentals March 2021 training course delivered over ZOOM.

Customer Service Excellence – March 2021

via Zoom (Teleconferencing)

Our flagship customer service training course for frontline staff with 8 hours of facilitated training delivered by 2 x 4-hour sessions with global expert Daniel Ord.

Quality Assurance for Contact Centres – March 2021

via Zoom (Teleconferencing)

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our March 2021 online course delivered by global expert Daniel Ord.