Courses Search and Views Navigation
A two-day masterclass for anyone with responsibility for inbound contact centre operations covering everything you need to know for success.
Learn how to improve the performance of the live-chat function in your call centre with global contact centre expert trainer Daniel Ord.
Learn how to design and implement a quality assurance program in a contact centre that serves the needs of both employees & customers.
Learn how to design, implement, manage and monitor outbound telemarketing campaigns with this two-day masterclass with Daniel Ord.
A one-day course designed to lift engagement and provide your frontline team with customer service and complaint handling skills that can be applied in any environment.