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Customer Service Emails – November 2021

via Zoom (Teleconferencing)

Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.

Quality Assurance for Contact Centres – November 2021

via Zoom (Teleconferencing)

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our November 2021 online course delivered by global expert Daniel Ord.

Managing Difficult Customers – January 2022

via Zoom (Teleconferencing)

Learn how to manage difficult customers with confidence in this 2 x 4-hour January 2022 online course delivered by world CX & Contact Centre expert Daniel Ord.