List

Public, live and online

Live Upcoming Public Courses

Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.

Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.

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July 2026

Sun 5

Tech Support Customer Service Foundations Training Course

June 23 @ 1:30 PM - July 5 @ 4:30 PM AEST

June 2026 Tech Support Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Sun 5

Tech Support Customer Service Foundations Training Course

July 1 @ 1:30 PM - July 13 @ 4:30 PM AEST

July 2026 Tech Support Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Thu 9

Frontline Customer Service Essentials Course Australia

July 9 @ 1:30 PM - 4:30 PM AEST

July 2026 Frontline Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Tue 14

How to be a Great Call Centre Team Leader training course

July 14 @ 1:00 PM - 4:30 PM AEST

July 2026 How to Be a Great Call Centre Team Leader

Online via Zoom

Price: $997.00 AUD ex GST

Learn more and get tickets >

Wed 15

Customer Service Reception Essentials course

July 15 @ 9:30 AM - 12:30 PM AEST

July 2026 Reception Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 15

Customer Service Phone Essentials training course

July 15 @ 1:30 PM - 4:30 PM AEST

July 2026 Customer Service Phone Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Tue 21

Tech Support Customer Service Essentials Training Course

July 21 @ 9:30 AM - 12:30 PM AEST

July 2026 Technical Support Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 22

Reception Foundations Customer Service Training Course

July 22 @ 9:30 AM - 12:30 PM AEST

July 2026 Reception Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Wed 29

Inbound Phone Sales Essentials Training Course

July 29 @ 1:30 PM - 4:30 PM AEST

July 2026 Inbound Phone Sales Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

August 2026

Wed 5

Tech Support Customer Service Foundations Training Course

August 5 @ 1:30 PM - August 17 @ 4:30 PM AEST

August 2026 Tech Support Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Thu 6

August 6 @ 12:30 PM - 5:00 PM AEST

August 2026 CX for Call Centre Team Leaders

Online via Zoom

Price: $897.00 AUD ex GST

Learn more and get tickets >

Tue 11

WFM Essentials for Call Centres online training course

August 11 @ 9:00 AM - 5:00 PM AEST

August 2026 WFM Essentials

Online via Zoom

Price: $2,797.00 AUD ex GST

Learn more and get tickets >

Tue 11

Customer Service Phone Essentials training course

August 11 @ 9:30 AM - 12:30 PM AEST

August 2026 Customer Service Phone Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 12

Customer Service Reception Essentials course

August 12 @ 1:30 PM - 4:30 PM AEST

August 2026 Reception Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Thu 13

Introduction to Contact Centre Management training course in Australia

August 13 @ 1:00 PM - 4:00 PM AEST

August 2026 Introduction to Contact Centre Management

Online via Zoom

Price: $697.00 AUD ex GST

Learn more and get tickets >

Fri 14

Contact Centre Coaching PRO Course in Australia

August 14 @ 9:30 AM - 12:30 PM AEST

August 2026 Contact Centre Coaching PRO

Online via Zoom

Price: $798.00 AUD ex GST

Learn more and get tickets >

Tue 18

Tech Support Customer Service Essentials Training Course

August 18 @ 9:30 AM - 12:30 PM AEST

August 2026 Technical Support Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 19

Real-Time Analyst for Contact Centres training course

August 19 @ 9:00 AM - 5:00 PM AEST

August 2026 Real-Time WFM for Contact Centre Analysts

Online via Zoom

Price: $697.00 AUD ex GST

Learn more and get tickets >

Wed 19

Reception Foundations Customer Service Training Course

August 19 @ 1:30 PM - 6:30 PM AEST

August 2026 Reception Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Wed 26

Inbound Phone Sales Essentials Training Course

August 26 @ 1:30 PM - 4:30 PM AEST

August 2026 Inbound Phone Sales Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Thu 27

Frontline Customer Service Essentials Course Australia

August 27 @ 9:30 AM - 12:30 PM AEST

August 2026 Frontline Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

September 2026

Thu 3

How to Manage Difficult Customers training course

September 3 @ 12:30 PM - 4:30 PM AEST

September 2026 Managing Difficult Customers

Online via Zoom

Price: $747.00 AUD ex GST

Learn more and get tickets >

Tue 8

Contact Centre Manager training course Australia

September 8 @ 12:30 PM - 5:00 PM AEST

September 2026 Contact Centre Management Fundamentals

Online via Zoom

Price: $1,997.00 AUD ex GST

Learn more and get tickets >

Wed 9

Tech Support Customer Service Foundations Training Course

September 9 @ 9:30 AM - September 21 @ 12:30 PM AEST

September 2026 Tech Support Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Thu 10

Customer Service Reception Essentials course

September 10 @ 1:30 PM - 4:30 PM AEST

September 2026 Reception Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Fri 11

Customer Journey Mapping Training Workshop

September 11 @ 9:00 AM - 1:00 PM AEST

September 2026 Customer Journey Mapping

Online via Zoom

Price: $1,197.00 AUD ex GST

Learn more and get tickets >

Tue 15

WFM Essentials for Call Centres online training course

September 15 @ 9:00 AM - 5:00 PM AEST

September 2026 WFM Essentials

Online via Zoom

Price: $2,797.00 AUD ex GST

Learn more and get tickets >

Tue 15

Reception Foundations Customer Service Training Course

September 15 @ 9:30 AM - 12:30 PM AEST

September 2026 Reception Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Thu 17

Tech Support Customer Service Essentials Training Course

September 17 @ 9:30 AM - 12:30 PM AEST

September 2026 Technical Support Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Thu 17

September 17 @ 12:30 PM - 5:00 PM AEST

September 2026 Quality Management & Coaching for Team Leaders

Online via Zoom

Price: $897.00 AUD ex GST

Learn more and get tickets >

Tue 29

September 29 @ 12:30 PM - 5:00 PM AEST

September 2026 Call Centre Operations for Team Leaders

Online via Zoom

Price: $897.00 AUD ex GST

Learn more and get tickets >

October 2026

Tue 13

Training Course for Customer Experience Management

October 13 @ 12:30 PM - October 16 @ 5:30 PM AEDT

October 2026 Customer Experience (CX) Management Training

Online via Zoom

Price: $1,997.00 AUD ex GST

Learn more and get tickets >

Wed 14

Inbound Phone Sales Essentials Training Course

October 14 @ 1:30 PM - 4:30 PM AEDT

October 2026 Inbound Phone Sales Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Thu 15

Frontline Customer Service Essentials Course Australia

October 15 @ 1:30 PM - 4:30 PM AEDT

October 2026 Frontline Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Fri 16

Contact Centre Coaching PRO Course in Australia

October 16 @ 9:30 AM - 12:30 PM AEDT

October 2026 Contact Centre Coaching PRO

Online via Zoom

Price: $798.00 AUD ex GST

Learn more and get tickets >

Wed 21

Real-Time Analyst for Contact Centres training course

October 21 @ 9:00 AM - 5:00 PM AEDT

October 2026 Real-Time WFM for Contact Centre Analysts

Online via Zoom

Price: $697.00 AUD ex GST

Learn more and get tickets >

Tue 27

Call Centre Team Leader providing quality coaching

October 27 @ 12:30 PM - 5:00 PM AEDT

October 2026 People Leadership for Call Centre Team Leaders

Online via Zoom

Price: $897.00 AUD ex GST

Learn more and get tickets >

November 2026

Thu 12

How to Manage Difficult Customers training course

November 12 @ 12:30 PM - 4:30 PM AEDT

November 2026 Managing Difficult Customers

Online via Zoom

Price: $747.00 AUD ex GST

Learn more and get tickets >

Tue 17

WFM Essentials for Call Centres online training course

November 17 @ 9:00 AM - 5:00 PM AEDT

November 2026 WFM Essentials

Online via Zoom

Price: $2,797.00 AUD ex GST

Learn more and get tickets >

Thu 19

November 19 @ 12:30 PM - 5:00 PM AEDT

Novemeber 2026 CX for Call Centre Team Leaders

Online via Zoom

Price: $897.00 AUD ex GST

Learn more and get tickets >

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