ACXPA members save 25%
Save 25% on CX Skills Training with ACXPA Membership
ACXPA membership gives every allocated member 25% off every CX Skills live public course.
It also unlocks a full year of tools, live expert sessions and self-paced courses to improve customer service, contact centres and CX.
- $197 a year for individuals
- Business from $497 for five people
- 25% off every live public course
- Applied automatically at checkout
How it works
How the 25% discount works
No codes and no manual steps.
The steps are slightly different for individual members and business members.
For individual members
1. Join ACXPA
Individual Membership is $197 a year.
Allocated a membership by your employer? You’re already set.
2. Click through
Log in to ACXPA and click through to CX Skills.
We recognise your membership automatically.
3. Book and save 25%
Choose any CX Skills live public course.
Your 25% discount is applied at checkout.
For business members
1. Join as a business
Business Membership starts at $497 a year for five people.
Allocate and activate a membership for each employee.
2. Log in to ACXPA
Log in as the business account holder.
Then click through to CX Skills.
3. Book for your team
Book courses for any employee with an activated membership.
The 25% discount is applied automatically.
ACXPA membership
Want much more than a training discount?
Every business deals with customers, and ACXPA exists to help them do it better.
Membership gives you the tools, resources and support to keep improving all year, across customer service, call centres and customer experience.
- 8expert hubs
- 50+tools and calculators
- 50+hours of live expert access a year
- 25%off CX Skills live public courses
Live expert access, every fortnight
Our Open Mic is a relaxed, off-the-record Zoom every second Tuesday with ACXPA’s founder and CEO.
No agenda, no slides: bring a question, share what you’re working through, or just listen.
CX and Call Centre Roundtables
Monthly live panels with CX and contact centre leaders on the problems customer-facing teams face every day.
Every session is kept in a searchable library, with an AI assistant that answers your questions.
Premium self-paced courses
Each course has a training video, workbook, action plan and quiz, with an instant certificate when you finish.
Every staff member you allocate a membership to gets their own access.
Plus the wider ACXPA toolkit
Eight expert hubs
Customer service, CX, call centres, complaints, coaching, training, WFM and benchmarking.
Call centre rankings
Monthly, quarterly and sector reports from the Australian Call Centre Rankings, tracking 48+ metrics.
Member Bytes
Short practitioner sessions, each built around one idea, tool or decision you can act on straight away.
The Customer Verdict
The podcast is free. Members also unlock searchable transcripts, key moments and executive summaries.
Search every session
Search roundtables, Member Bytes and podcast episodes at once, and find any topic in seconds.
50% off ACXPA events
Members save half on ACXPA events, including every allocated employee on a Business Membership.
An ACXPA Individual Membership is $197 ex GST a year. Business Membership starts at $497 ex GST for a team of five.
Every allocated member gets 25% off CX Skills live public courses.
Membership options
Choose your membership
Whether you’re investing in yourself or your whole team, there’s an option that fits.
Individual Membership
$197 a year, for one person building their own capability.
- 25% off every CX Skills live public course
- Access to all eight expert hubs
- 15 self-paced courses included
- Live roundtables, Open Mic and the full archive
Business Membership
From $497 a year for five people, with full member benefits for each.
- 25% off live public courses for every allocated employee
- 15 self-paced courses per allocated employee
- Book courses for your team straight from ACXPA
- Larger team options beyond five people
FAQs
ACXPA member discount questions
How the 25% discount works for individuals and teams.
Who gets the 25% discount in a Business Membership?
Every employee allocated a membership through a Business Membership. The account owner manages allocations in the Business Members Dashboard.
Employees without an allocated membership can still attend at the full price.
Does the discount apply to every public CX Skills course?
Yes. Active allocated members automatically receive 25% off the listed price of any CX Skills live public course, for as long as their membership is active.
How do individual members get the discount?
Log in to ACXPA and click through to CX Skills. We recognise your membership and apply the 25% discount at checkout.
This includes employees with a membership allocated through a Business Membership.
How does a Business Member book training for employees?
Log in to ACXPA as the business account holder, then click through to CX Skills.
You can book courses for any employee with an allocated and activated membership, and the discount is applied automatically.
How long does the discount last?
For the full 12 months of an active membership. When you renew, the discount continues uninterrupted.
Is membership worth it if I only book one course?
In most cases, yes. One discounted enrolment can cover most or all of the membership fee.
You still get 12 months of hubs, live sessions, rankings and self-paced courses on top.
Does the discount apply to private or in-house training?
Private training is quoted per group, so the 25% public course discount doesn’t apply in the same way. ACXPA members still receive preferential pricing on private bookings: contact us to discuss.
What happens if a membership lapses?
The discount and member benefits only apply while the membership is active. Once it expires, future bookings are at the standard price.
What payment methods are available?
Pay securely by credit card at checkout, or request an invoice if that suits your organisation better.
What’s included with membership?
The expert hubs, Australian Call Centre Rankings dashboards, 15 self-paced courses, the CX and Call Centre Roundtable archive, Member Bytes, Customer Verdict transcripts, the members directory, and downloads, calculators, templates and quizzes.
Join today. Save 25%. Keep improving all year.
One membership: a full year of tools, live sessions and resources, plus 25% off every CX Skills live public course you or your team books.