Australian Customer Experience Professional Association Members (ACXPA) Partnership

25% off all CX Skills courses for ACXPA members*

The Australian Customer Experience Professionals Association (ACXPA) is the leading industry association in Australia for the contact centre, customer experience, customer service and digital service professions in Australia.

Led by some of Australia’s leading industry experts, ACXPA is a fresh new alternative to super-charge our industry and provide unparalleled support to all members.

And with individual memberships just $197 per year, and business memberships starting from $497, it’s a great way to access an instant 25% off your courses and get the added benefit of an ACXPA Membership all year round.

ACXPA Logo

Benefits for you and your employees all year round

As well as an incredible 25% discount* off all CX Skills courses, an ACXPA Membership delivers a whole host of benefits.

From live monthly member symposiums so you can hear and learn directly from experts every month (or watch the videos on catch-up at any time), a great range of practical tools and templates you can download such as Journey Maps, Erlang Calculator, Job Templates etc and access to networking events, site tours and more.

So as well as getting a great discount on a course for you or your employees (and any other courses you purchase), the learnings will continue well after the course with access to some of the leading industry experts and industry insights.

Read more about the ACXPA Membership benefits below.

ACXPA Membership Benefits Include:

  • Widen your scope – The future of managing customers requires skills across Contact Centres, Customer Service, Customer Experience (CX), Employee Experience (EX) and Digital Experience and ACXPA is designed to help you develop your skills, network and experience across all the domains.
  • Live Monthly Symposiums – We work in a fast-moving industry so why wait for an annual conference to learn ‘best-practice’?  Members can join our live monthly live symposiums featuring local and international experts sharing short, 15-minute presentations designed to help you learn (and you can watch the presentations at any time in the Video Library if you can’t make it live).
  • Local Events – Regular local events including site tours, networking functions, keynote speakers and breakfast/lunch seminars featuring leaders from across the industry. 
  • Support all year round – The purpose-built Private Groups enable you to access the power of the ACXPA community to help you solve challenges, provide suggestions, benchmark data and more.  It’s like having access to industry consultants all year, without the expense!
  • Powerful Networking – The world-class, purpose-built Members Directory has powerful search filters to make it easier to find, connect and message directly with other members. Find individuals by state, function, technology use, size of operations, business sector, job title, contact channels and lots more. Take a look >
  • A connected community – The world-class ACXPA platform enables you to connect with other members, ‘follow’ people you admire,  message members directly (if they’ve accepted your friend request), view other members’ profiles and more. It’s like LinkedIn and Twitter combined without the spam and only with other industry professionals!
  • Resources designed to help you succeed – a range of free and premium downloads including call centre calculators, job templates, quizzes, journey maps and other practical tools all designed to help save you time and help you succeed in your role.

Learn more about ACXPA > 

How do you access the 25% discount?

Once you’ve successfully joined ACXPA, just login into your ACXPA membership dashboard, and you can purchase any CX Skills course directly with your 25% discount* automatically applied.

Payment for the course can then be made via our usual checkout process (either credit card or request an invoice).

Quick tips on joining ACXPA

  • They offer membership options for individuals, businesses and vendors, with prices starting at just $197 for 12 months.
  • The Business Memberships provide discounted individual memberships that you can allocate to your nominated employees saving you up to 82% off the individual membership prices, starting at just $497 per year.
  • Any employee with a current ACXPA membership receives a 25% discount on all CX Skills courses.
  • ACXPA Memberships can be purchased instantly via credit card or you can request an invoice. For invoice purchases, your ACXPA membership commences on invoice payment.

*No other discounts apply. Private courses are excluded (however we will still offer a discounted rate for ACXPA members!).