Save 25% on CX Skills courses & unlock a full year of Australia's best CX & contact centre resources
ACXPA membership gives every allocated Individual Member an instant 25% discount on every public CX Skills course — plus 12 months of practical hubs, live learning, industry benchmarking and peer community that keep capability compounding all year.
Individual membership $197/year. Business membership from $497 for 5 people — every allocated employee gets full Individual Member benefits including the 25% CX Skills discount.
But the training discount is just the start
Every business deals with customers — and ACXPA exists to help them do it better. Whether you run a contact centre, lead a CX team, manage frontline staff or simply want your whole business to be more customer-focused, ACXPA gives you the tools, insight and community to make it happen. Membership is a full operating toolkit — not just a discount code. Here's everything you unlock.
Operational Hubs — built for real teams
Whether you're running a contact centre, leading a CX program or just trying to lift the quality of customer interactions across your business — these hubs give you somewhere to go. Each one is a purpose-built tool teams keep open and return to: diagnostics, calculators, frameworks, decision guides and standards-led guidance, all in one place. No vendor bias, no fluff.
Call Centre Hub
The main landing area for contact centre operations — maturity diagnostics, operational frameworks, staffing guides, quality standards and practical resources built for real contact centre constraints.
Explore Hub →Workforce Optimisation (WFM) Hub
Scenario tools, calculators and guided decision support for forecasting, staffing, shrinkage and service level trade-offs. Built to reduce spreadsheet risk and help teams model decisions they can explain and defend.
Explore Hub →CX Hub
A practical CX home base — maturity diagnostics, CX strategy guidance, articles and frameworks to help you assess where you are, identify what matters most and improve customer outcomes with intent.
Explore Hub →Complaints Handling Toolkit
Service recovery frameworks, decision guides and operational templates to handle complaints consistently, fairly and defensibly — reducing repeat contact and aligning frontline judgement with risk and policy.
Explore Toolkit →Customer Service Hub
Frontline service standards, capability frameworks, onboarding tools and practical guidance to lift consistency and quality across every customer touchpoint — voice, digital and in-person.
Explore Hub →Glossary, Tools & Downloads
Comprehensive CX and contact centre terminology, practical calculators including the Erlang Calculator, ready-to-use templates, quizzes and downloadable guides — built by practitioners for practitioners.
Browse All Resources →Australian Call Centre Rankings
ACXPA runs Australia's only independent, standards-led contact centre rankings program — assessing real contact centres across accessibility, agent skill and overall CX. Updated every quarter across sectors including banking, insurance, telco, energy, councils and more.
Members unlock the full rankings dashboards: sector leaderboards, quarterly trends, lifetime averages and downloadable reports — giving you the evidence to benchmark your own performance and turn "quality debates" into data-led decisions.
View the Rankings Program →A searchable intelligence layer — not just content
Every roundtable session, every Member Bytes episode, every podcast episode is fully indexed and searchable. Find the exact moment any topic was discussed across years of practitioner conversations, in seconds.
🎙️ CX & Call Centre Roundtables
Two monthly live sessions with Australia's leading practitioners — unscripted, peer-led, built around real challenges. Members get the full archive with searchable transcripts, timestamped key moments, executive summaries and CX Leader Briefs distilled for action.
- Full replay archive — every session back to launch
- Search transcripts across all sessions simultaneously
- Jump to the exact moment any topic was discussed
- Executive summaries and CX Leader Briefs per session
⚡ Member Bytes
Short, focused practitioner sessions — each built around a single idea, tool or decision you can act on immediately. Every episode has searchable transcripts, timestamped key moments and an executive summary. The library grows every month.
Explore Member Bytes →🎓 Self-Paced Course Library
15 self-paced courses are included with every Individual Membership — structured pathways covering customer service, CX, contact centre operations and leadership that you can start immediately and complete at your own pace.
Browse the Library →🎧 The Customer Verdict
Hosted by ACXPA CEO Justin Tippett — direct, unfiltered conversations on CX, contact centres, AI and technology. Episodes are free. Members unlock searchable transcripts, timestamped key moments and executive summaries.
Listen to the Podcast →Members can search across roundtables, Member Bytes and podcast episodes simultaneously — find any topic, any insight from years of practitioner conversations, in seconds. This intelligence layer is exclusive to ACXPA members and is available nowhere else in Australia.
How the 25% discount works
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Join ACXPA
Individual membership $197/year. Business membership from $497 for 5 people — each allocated employee receives full Individual Member access.
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Pick any public course
Choose from CX, call centre, customer service, leadership and WFM programs delivered live online by expert facilitators.
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Save 25% at checkout
The 25% discount applies automatically for every allocated Individual Member — no codes, no manual steps, no hassle.
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Keep building all year
Use the hubs, roundtables, benchmarking and included courses to keep capability compounding across your whole team for 12 months.
Even one discounted enrolment can offset most of the annual membership cost — everything else is upside.
Membership options
Whether you're investing in yourself or your whole team, there's a membership that works.
Individual Membership
- 25% off every public CX Skills course
- Full access to all operational hubs (Call Centre, WFM, CX, Complaints, Customer Service)
- 15 self-paced courses included
- Monthly CX & Call Centre Roundtables — live and full archive
- Member Bytes library with searchable transcripts
- Australian Call Centre Rankings dashboards
- Members directory & private practitioner groups
- Downloads, calculators, templates & quizzes
- 50% off all ACXPA events
Business Membership
Every allocated employee receives full Individual Member benefits — including the 25% CX Skills discount.
- All Individual Member benefits for each allocated employee
- 25% off all public CX Skills courses for every allocated employee
- 15 free self-paced courses per allocated employee
- Business Members Dashboard — book training for employees in seconds, discount applies automatically and employee details are pre-filled
- 50% off ACXPA events for all allocated employees
- Larger team options available beyond 5
ACXPA in action
Where Australia's CX, service and contact centre professionals connect, learn and lift standards
Roundtables, hubs, rankings and real practitioners. Membership turns one course into a year of momentum.
Frequently Asked Questions
Who gets the 25% discount — does it apply to everyone in a Business Membership?
Does the 25% discount apply to every public CX Skills course?
How does a Business Member book training for their employees?
How long does the discount last?
Is membership worth it if I only plan to book one course?
What are all the hubs and resources included with membership?
Does the discount apply to private or in-house training bookings?
What happens if a membership lapses?
What payment methods are available?
Join today. Save 25%. Build capability all year.
One membership. A full year of practical tools, live learning, industry benchmarking and an instant 25% discount on every CX Skills course you — or your team — books.
Business memberships from $497 for 5 allocated employees. Every allocated employee receives full Individual Member benefits including the 25% CX Skills discount.