Our Customers

Our Customers

When we launched CX Skills in late January 2018 as a small Australian owned boutique training business we had a goal of being recognised as the top training business in Australia for contact centre, customer experience and CX related courses.

Over the past few years, we’ve been fortunate to work with these amazing companies below (often multiple times!) who have invested in upskilling their employees in one of our courses and trusted their business with ours.

We are incredibly grateful to our customers for the customer testimonials that continue to inspire us to deliver the best contact centre, customer service and customer experience courses available that benefits employees, businesses and the entire CX industry.

Our Customers - CX Skills

1300 Australia

Access Pay

AIA

Alayacare

Alpha Gamma International Company

Ambulance Victoria

ANZ

Australia Post

Australian Digital Health Authority

Auswide bank

Avon USA

Baptist Care

Bass Coast Shire Council

BGL Corp

Bingo Industries

Bluestar Group

Boroondara council

Bridgestone Australia

British Petroleum (BP)

BSP Financial Group (PNG)

Candlefox

Cashflow Manager

Central Region TAFE

Chess Moving

City of Canada Bay Council

City of Casey

CoINVEST

CollectAU

CPA Australia

CPF Board

Cummins Inc

DAF QLD

Deakin University

Dept of Agriculture and Fisheries QLD

Dept of Births Deaths and Marriages QLD

Dept of Education SA

Dept of Environment, Land, Water & Planning VIC

Dept Justice and Attorney-General QLD

Dept of Justice and Community Safety VIC

Dept of Transport & Main Roads QLD

Dietitians Australia

Digicall Assist

Draeger Australia Pty Ltd

Dyson

Ferros Care

Ford

Forensic About Business (FAB) Solutions

Gordon Institute of Tafe

Goulburn Valley Water

Harrisdale Senior High School

Hexagon PPM

Hobart City Council

Holiday Trading & Co

IDP

Intel

IPSOS

IVE Group

Janison CS

Jims Mowing

LayAway Travel

Lifetime Support Authority

Light Regional Council

Macquarie Cloud Services

Magistrates Court of Victoria

Medion

Ministry of Manpower (Singapore)

Moira

Multiple Sclerosis Limited

National Insurance Board of Trinidad & Tobago

National Road Transport Authority

NBN Co

New Zealand Transport Agency

NorthWestern Roads

PEXA

Philip Morris

Portable Long Service Authority

PTVADS Indonesia

QLeave

Queensland Corrective Services

Queensland Treasury

Quest Payments

Redzed Lening Solutions

RAQ (Royal Automobile Association QLD)

Royal Automobile Association SA

Royal Automobile Association TAS

RAC (Royal Automobile Association WA)

RIMT

Safe Places for Children

Schindler Lifts Australia

Service NSW

Sevtoy Pty Ltd

Shared Services, ACT Government

Surgeons.org

Suretress Systems

TAFA SA

Tevere

The Accent Group

The Hatchery

The Saturday Paper

Tic Toc Home Loans

Tobias

Top Beraten

Truis Pty Ltd

TTI Brands

TWU Super

Tyro Payments

Unicharm Australia

Unity Water

UQ Sport

Viking Cruises

Viva Energy

Virtual Gaming Worlds (VGW)

Water Corporatation WA

Westpac

Western Australia Police Force

Wolters Kluwer

Thousands of happy customers!

As trainers in the contact centre, customer experience (CX) and customer service industry we know the ultimate judge of any business is the customer.

We take great pride in our customer testimonials with a small selection below from our customers who left us a direct review (completed by course participants after the course on our website) or via Google (can be submitted anytime).

Direct Customer Feedback

At the end of our courses, we offer the ability for all our customers to leave us a review/customer testimonials directly on our website. The most recent reviews are displayed below (by date order).

Invaluable tips on how to manage difficult customers

Rated 4 out of 5
6 April 2022

The video outlining the 5 chairs presented a succinct and excellent outline of how to respond when faced with a dilemma or difficult situation. There are aspects of the course that stood out for me, such as the enquiry confirmation. This is an aspect that I believe the team could really benefit from as in my experience it is not used enough.
The use of negative/positive words role play certainly enhanced to me and the team how easy it is to use a word or phrase that could make a difficult situation worse or better. Overall the pace and engagement with the participants was about right for me. The trainer provided some good examples and was able to convey and deliver the course content in an engaging way.
I would recommend the course to any person who deals with customers service.

Avatar for Denise Downham
Denise Downham
Service Centre Team Leader
Department of Transport and Main Roads

Outstanding course- highly recommend for any Contact Centre Manager

Rated 5 out of 5
4 March 2022
Review of Contact Centre Management Fundamentals (March 2022)

Excellent course with a well thought and usefull material that can be put into practice immediately . Definitely will help to solve a lot of common challenges any CCM experiences. Many CCMs get their knowledge through experience and passed from their leaders, however this course certain helps to complete the knowledge gaps and also challenge some of the way you were taught. Thanks to Dan and Marcus .

Avatar for Kristina Pushik
Kristina Pushik
Contact Centre Manager
Bingo Industries

What a great course!

Rated 5 out of 5
4 March 2022
Review of Contact Centre Management Fundamentals (March 2022)

So much information but all extremely valuable. Daniel and Marcus were nothing but fantastic throughout this course. Will definitely recommend to my colleagues and friends

Avatar for Karen Verrenkamp
Karen Verrenkamp
Operations Manager
QLD Transport and Main Roads

Google Customer Reviews

As well as enabling students to leave a review after the course, our customers are also invited to leave us a Google review. Google reviews are unable to be edited so you can be assured of their authenticity.

Raheel Almas
Raheel Almas
05:53 21 Apr 22
Highly Recommended!
Todd Johnson
Todd Johnson
02:05 16 Feb 22
I've participated in several courses with CX Skills now, specifically with Daniel Ord as the instructor. Daniel has a wealth of knowledge around customer experience and his history in customer service is top notch. CX Skills has become my go to for my teams customer service and customer experience development.
Sheree Laursen
Sheree Laursen
21:15 08 Dec 21
Training with CX Skills is always engaging and worth every cent. The team are helpful and the lessons are practical and easy to translate into the workplace.
Keira Smith
Keira Smith
02:55 29 Nov 21
Attended the Introduction to Contact Centre Management course – found it extremely informative and left with a much better understanding of the world I'm about to step into! The course was well structured and Justin was a great teacher. His wealth of knowledge (and passion) absolutely shone through. Am keen to learn more!
Jamie Leonard
Jamie Leonard
05:13 15 Oct 21
I did the management of contact centres four day workshop, it was fantastic! The facilitator was really engaging and explained everything from WFM to forecasting in a easy to understand manner. Highly recommend to anyone working in a contact centre environment!
GVW Intranet
GVW Intranet
04:48 15 Oct 21
I had a fantastic learning experience with the half day Journey Mapping course. Shane was our trainer and explained things thoroughly, used great practical examples and helped through the exercise when needed. He was very knowledgeable and engaging. The group size was not too big so everyone was able to contribute online. I feel confident to 'give a journey map a go' now, thank you. Helen
Jim Rodd
Jim Rodd
00:00 14 Sep 21
The Introduction to Contact Centre Management is an excellent course for those looking to understand contact centres from a helicopter view and benchmark their operations. From the fundamental pillars to critical KPIs and performance metrics that underpin almost every contact centre globally, Justin is personable and professional and speaks with authority on a topic he knows intimately.
Sam Petroulias
Sam Petroulias
04:45 16 Jul 21
Justin offers such a wealth of knowledge and skills that can be applied to leaders in any business. Thank you Justin!
Dirk van Noort
Dirk van Noort
12:06 12 Jul 21
Rebecca Goss
Rebecca Goss
21:20 26 Apr 21
We have done a few training courses now through Justin and the CX Group.In these sessions the facilitator has been Dan Ord and Dans knowledge of the Contact Centre world is second to none. This was great for us as we attended as a team to ensure that the training that we received was able to be applied across my entire management team and also allowed me to drive the right outcomes based on Dan, Marcus and Justins advice and guidance.The best thing about this is that this was not one of those courses that you attend and then nothing more is said or done with this. . . Dan/Justin offer their email address so if you come up with additional questions later that you want guidance on you can ask and they are more than willing to assist.Dan, Marcus and Justin thanks for facilitating this training and we will sure be intouch for other training courses that we would like to run through the CX Group.Bec Goss
Marianne Rutz
Marianne Rutz
11:06 26 Apr 21
This course is absolutely fundamental to anyone dealing with customer experience, the customer journey and also customer service departments. The course is packed with real life examples illustrating the 6 pillars of customer experience! Dan shares all his knowledge and expertise freely and with great love and enthusiasm for the subject matter!
Rachael Lowe
Rachael Lowe
22:30 25 Apr 21
The CX Management Fundamentals course was exceptional, a balanced blend of best in-class examples and theory . Daniel was the utmost professional, sharing his wealth of knowledge in customer experience and contact centre management. Content was relevant and covered an array of business examples. A course that exemplifies two-way participation (no death by PowerPoint). The diverse group of attendees had the opportunity to share their experiences and knowledge, which was priceless. I highly recommend this course for anyone in the customer experience realm, even beginners like me.
Eva P
Eva P
16:53 25 Apr 21
I learnt a lot about CX and the course gave me clarity on the 6 main competencies. The training was fun, enjoyable, I can recommend to anyone who is passionate about the "Customer" subject. Daniel is very knowledgeable and experienced, he used real life business examples to understand both the strategic and tactical elements of CX. He also involved us which generated even more credibility.
Rory Lynch
Rory Lynch
04:45 29 Mar 21
I could not recommend this Company highly enough, I have now done two courses with the Fantastic Dan & Marcus and have taken so much away. I want to thank everybody involved with CX Skills.
Lee Siefken
Lee Siefken
22:57 15 Mar 21
Game-changing training and insight. Highly recommend CX Skills training program.
Vanessa Gralton
Vanessa Gralton
22:17 15 Mar 21
An absolutely fun and engaging learning session presented by Daniel. Would definitely recommend.
Adrian Powell
Adrian Powell
11:34 15 Mar 21
Another great course put together by Justin presented by their partners at Omnitouch, Daniel and Marcus.The "How to Design a Quality Assurance Program for Contact Centres" was extremely fitting for our organisation as we transition to a new telephony system.The course was not one of those courses where they give you the answer and a few templates sending you on your way. Daniel and Marcus take you through why an appropriate framework should take into consideration the Organisations, Mission Statement, Values and Customer Service Charter.As the session was run via Zoom, it enabled and encouraged networking opportunities not only across Australia but also with International attendees. This was a fantastic benefit as it allowed us to draw on each others lived experiences.I really encourage you all to check out the courses and information that CX Skills has to offer as they are the best place to not only continue but to also start your learning and development!
Monica Malgarini
Monica Malgarini
06:29 03 Mar 21
Justin and the team at CX Skills have gone over and above the call of duty to deliver great Customer Service training to our entire Service Centre team. The training has been high quality, delivered remotely, and Justin has been extremely flexible with necessary changes to attendees due to operational requirements. I highly recommend CX Skills to assist with your training needs.
Chris Remnant
Chris Remnant
03:58 25 Feb 21
The training provided manages to take complex sales strategies and make them easy to understand and implicate in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.Aside from the training, which was amazing, Simon - the trainer - was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.I would recommend CX Group to anyone who will listen!
Elena Prenner
Elena Prenner
22:06 03 Feb 21
A very well structured training course. The trainer was very knowledgeable and a very good presenter.
Nicole Field
Nicole Field
05:25 02 Feb 21
I recently attended the Contact Centre Management Fundamentals course and found it extremely useful and relevant. Daniel was extremely knowledgeable on all topics and handled questions with ease. He was a great trainer and i found the session had a great mix to suit all learning styles. I have taken so much from this course, the networking opportunities as well as the CX website and associated resources. I highly recommend attending if you are looking to better understand contact centre management regardless of what level you work at.
Badri Pokhrel
Badri Pokhrel
05:52 21 Jan 21
Thank you team-It has certainly changed the whole perspective on how I used to see and handle the issues not just at the workplace but also in day to day life. Very practical and informative course content delivered in a very professional way. I truely recomend everyone out there to use this platform.
Sarsha S
Sarsha S
23:39 22 Dec 20
Justin created a great call centre fundamentals program for our organisation, based on the skill gaps needed filling. Although it was at the height of the Melbourne lockdown the session was still interactive, interesting and achieved the desired result.
Really enjoyed course on handling difficult customers. I came away with a number of tools that I can use not only with customers, but also day to day life.
Linda P
Linda P
04:52 16 Nov 20
Kaylee Gerbes
Kaylee Gerbes
23:43 21 Sep 20
Justin from CX responded promptly to my training enquiry. He heard what we wanted and we discussed best way to present this during Melbourne Lockdown. He conducted the introduction to contact centre leadership remotely with a small group. He weaved his contact centre experience with humour and activities that were appropriate and engaging. At the end each person agreed that they learnt lots and were going to apply at least one thing back in their role. I would highly recommend CX and Justin for training and support.
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