CX Skills Customers – Trusted by Businesses Across Every Industry
Since launching CX Skills, we’ve had the privilege of partnering with Australia’s leading corporate organisations, public sector departments, and an incredible range of small and medium businesses—all united by a common goal: delivering exceptional customer experiences.
Our customers span diverse industries, from finance, healthcare, and education to retail, government, and professional services.
While every industry has its nuances, the principles of great customer service, sales, and CX best practices transcend specific business niches. That’s why our training consistently delivers measurable results, no matter the sector.
Organisations choose CX Skills because of:
✅ The expertise of our industry-leading trainers.
✅ Flexible public and private training options.
✅ Clear, transparent pricing that makes budgeting simple.
✅ A proven track record of empowering teams and driving performance.
👉 Explore the impressive list of organisations that have trusted CX Skills below.
CX Skills Client List – See Who Trusts Us for Their Training Needs
From global brands to local businesses, government agencies to non-profits, organisations of all sizes and industries have trusted CX Skills to equip their employees with the tools and knowledge needed to deliver outstanding customer experiences.
Explore the impressive range of companies we’ve worked with below—proof that world-class training delivers results, no matter the industry.
- Abbott Native Title Trustees
- abbvie
- AC3
- Access Pay
- ACT Government
- ADITS Brisbane
- Adventure Operations
- AIA
- Alayacare
- Alinta Energy
- Alpha Gamma International Company<
- Altura Learning
- Ambulance Victoria
- AMP
- ANZ
- Auscare Support
- Australia Post
- Australian Bureau of Statistics
- Australian Customer Experience Professionals Association (ACXPA)
- Australian College of Optometry
- Australian Digital Health Authority
- Australian Fire, Electrical, Safety and Training Service
- Australian Government (Child Support Agency)
- Australian Government (Dept of Defence)
- Australian Government (Dept of Human Services)
- Australian Pesticides & Veterinary Medicines Authority
- Australian Water Quality Centre
- Auswide bank
- Avon USA
- Bank One (Mauritius)
- Baptist Care
- Barton Motors
- Bass Coast Shire Council
- BettaFire Protection
- Bethanie
- BGL Corp
- Bingo Industries
- Bluelink International Australia
- Bluestar Group
- Boroondara Council
- Bridgestone Australia
- British Petroleum (BP)
- BSP Financial Group (PNG)
- Camden Council
- Candlefox
- Cashflow Manager
- Cathay Pacific Airways
- Catholic Care Sydney
- Central Region TAFE
- Chemist Warehouse
- Chess Moving
- City of Canada Bay Council
- City of Casey
- City of Hobart
- City of Logan
- City Strength
- CMC Markets
- Coats Australian
- CoINVEST
- Colonial First State Bank
- CollectAU
- Commonwealth Bank
- Community Access & Services SA
- Compassion Australia
- Complete Rehab Solutions
- Comvision Australia
- Country Fire Authority (SA)
- Courts SA
- Cowan Restoration
- CPA Australia
- CPF Board
- CQUniversity
- CRYOPDP
- Cummins Inc
- Cutis Dermatology
- DAF QLD
- Davidson
- Deaf Connect
- Deakin University
- Dept of Agriculture and Fisheries QLD
- Dept of Births Deaths and Marriages QLD
- Dept of Education SA
- Dept of Environment, Land, Water & Planning VIC
- Dept of Justice and Community Safety VIC
- Dept of Transport & Main Roads QLD
- Dept of Transport Victoria
- Derwent Valley Medical Centre
- Dietitians Australia
- Digicall Assist
- Digital Health.gov.au
- Draeger Australia Pty Ltd
- Dulux
- Dyson
- Electoral Commission QLD
- Ellipse Group Australia
- Ericom
- Federal Court of Australia
- Federation University
- Ferros Care
- Filton Packaging
- Financial Brokers Association of Australia
- First State Auctions
- Fix Auto
- Ford
- Forensic About Business (FAB) Solutions
- Gallagher
- GMHBA
- Gordon Institute of Tafe
- Goulburn Valley Water
- Griffith University
- Haier
- Harrisdale Senior High School
- Hays Recruitment
- Hexagon PPM
- Hobart City Council
- Holiday Trading & Co
- Hyatt
- ICCONS
- IDP
- I-MED Radiology
- Independent Disability Services
- InfoExchange
- Intel
- IPSOS
- ItsMy Group
- IVE Group
- Janison CS
- Jims Mowing
- JobFit Health Group
Koala.com
- LayAway Travel
- LegalAid NSW
- Lifelong Pathways
- Lifetime Support Authority
- Light Regional Council
- Littles Lawyers
- Logan City Council
- Lutheran Services
- Mackay Regional Council
- Macquarie Cloud Services
- Magistrates Court of Victoria
- MECCA Brands
- Medion
- Megasealed
- Melbourne Memorials
- Ministry of Manpower (Singapore)
- Moira
- Mooney Valley City Council
- Mt. Bulla Ski Lifts
- Multiple Sclerosis Limited
- MyConnect
- My State Bank
- National Disability Insurance Scheme (NDIS)
- National Home Doctor Service
- National Insurance Board of Trinidad & Tobago
- National Road Transport Authority
- National Storage
- National Windscreens
- NBN Co
- New Zealand Transport Agency
- NorthWestern Roads
- NZSki
- Oho
- Opal Packaging Plus
- Partners Wealth Group (PWG)
- PEXA
- Phillip Island Nature Parks
- Philip Morris
- Play Travel
- Portable Long Service Authority
- Powercor Australia
- Princess Cruises
- PTVADS Indonesia
- PwC Australia (Price Waterhouse Coopers)
- Premium Health
- QLeave
- Queensland Corrective Services
- Queensland Family Law Practice
- Queensland Treasury
- Queensland University of Technology
- Quest Payments
- RAQ (Royal Automobile Association QLD)
- Redzed Learning Solutions
- Reliable Roofing
- Royal Automobile Association SA
- Royal Automobile Association TAS
- RAC (Royal Automobile Association WA)
- RMIT
- S & J Plumbing and Gasfitting
- Safe Places for Children
- Safilo
- Schindler Lifts Australia
- Sealy of Australia
- Service NSW
- Sevtoy Pty Ltd
- SG Fleet
- Shared Services, ACT Government
- Solar Depot
- South Australian Government
- St. John of God Healthcare
- Strata Sense
- Suncorp
- Surgeons.org
- Suretress Systems
- TAFE QLD
- TAFE SA
- Taronga Zoo
- Teletrac Navman
- Tevere
- The Accent Group
- The Hatchery
- The Saturday Paper
- The Travel Corporation
- Tiimely Home Loans
- Tobias
- Top Beraten
- Tradie Admin Solutions
- Transport NSW
- Transurban
- Truis Pty Ltd
- TTI Brands
- TWU Super
- Tyremax
- Tyro Payments
- Ultra Tune Roadside Assistance
- Unicharm Australia
- Uniting Agewell
- Unity Water
- University of New England
- UQ Sport
- Vietnamese Community in Australia
- Viking Cruises
- Viva Energy
- Virtual Gaming Worlds (VGW)
- Wambi
- Water Corporatation WA
- Westpac
- Western Australia Police Force
- Whyalla City Council
- Wolters Kluwer
- WorldVision
No X’s yet – will you be the first?
- YellowBridge QLD
No Z’s yet, will you be the first?
- 7-Eleven
- 1300 Australia
- A to C
-
- Abbott Native Title Trustees
- abbvie
- AC3
- Access Pay
- ACT Government
- ADITS Brisbane
- Adventure Operations
- AIA
- Alayacare
- Alinta Energy
- Alpha Gamma International Company<
- Altura Learning
- Ambulance Victoria
- AMP
- ANZ
- Auscare Support
- Australia Post
- Australian Bureau of Statistics
- Australian Customer Experience Professionals Association (ACXPA)
- Australian College of Optometry
- Australian Digital Health Authority
- Australian Fire, Electrical, Safety and Training Service
- Australian Government (Child Support Agency)
- Australian Government (Dept of Defence)
- Australian Government (Dept of Human Services)
- Australian Pesticides & Veterinary Medicines Authority
- Australian Water Quality Centre
- Auswide bank
- Avon USA
- Bank One (Mauritius)
- Baptist Care
- Barton Motors
- Bass Coast Shire Council
- BettaFire Protection
- Bethanie
- BGL Corp
- Bingo Industries
- Bluelink International Australia
- Bluestar Group
- Boroondara Council
- Bridgestone Australia
- British Petroleum (BP)
- BSP Financial Group (PNG)
- Camden Council
- Candlefox
- Cashflow Manager
- Cathay Pacific Airways
- Catholic Care Sydney
- Central Region TAFE
- Chemist Warehouse
- Chess Moving
- City of Canada Bay Council
- City of Casey
- City of Hobart
- City of Logan
- City Strength
- CMC Markets
- Coats Australian
- CoINVEST
- Colonial First State Bank
- CollectAU
- Commonwealth Bank
- Community Access & Services SA
- Compassion Australia
- Complete Rehab Solutions
- Comvision Australia
- Country Fire Authority (SA)
- Courts SA
- Cowan Restoration
- CPA Australia
- CPF Board
- CQUniversity
- CRYOPDP
- Cummins Inc
- Cutis Dermatology
- D to F
-
- DAF QLD
- Davidson
- Deaf Connect
- Deakin University
- Dept of Agriculture and Fisheries QLD
- Dept of Births Deaths and Marriages QLD
- Dept of Education SA
- Dept of Environment, Land, Water & Planning VIC
- Dept of Justice and Community Safety VIC
- Dept of Transport & Main Roads QLD
- Dept of Transport Victoria
- Derwent Valley Medical Centre
- Dietitians Australia
- Digicall Assist
- Digital Health.gov.au
- Draeger Australia Pty Ltd
- Dulux
- Dyson
- Electoral Commission QLD
- Ellipse Group Australia
- Ericom
- Federal Court of Australia
- Federation University
- Ferros Care
- Filton Packaging
- Financial Brokers Association of Australia
- First State Auctions
- Fix Auto
- Ford
- Forensic About Business (FAB) Solutions
- G to I
-
- Gallagher
- GMHBA
- Gordon Institute of Tafe
- Goulburn Valley Water
- Griffith University
- Haier
- Harrisdale Senior High School
- Hays Recruitment
- Hexagon PPM
- Hobart City Council
- Holiday Trading & Co
- Hyatt
- ICCONS
- IDP
- I-MED Radiology
- Independent Disability Services
- InfoExchange
- Intel
- IPSOS
- ItsMy Group
- IVE Group
- J to L
-
- Janison CS
- Jims Mowing
- JobFit Health Group
Koala.com
- LayAway Travel
- LegalAid NSW
- Lifelong Pathways
- Lifetime Support Authority
- Light Regional Council
- Littles Lawyers
- Logan City Council
- Lutheran Services
- M to O
-
- Mackay Regional Council
- Macquarie Cloud Services
- Magistrates Court of Victoria
- MECCA Brands
- Medion
- Megasealed
- Melbourne Memorials
- Ministry of Manpower (Singapore)
- Moira
- Mooney Valley City Council
- Mt. Bulla Ski Lifts
- Multiple Sclerosis Limited
- MyConnect
- My State Bank
- National Disability Insurance Scheme (NDIS)
- National Home Doctor Service
- National Insurance Board of Trinidad & Tobago
- National Road Transport Authority
- National Storage
- National Windscreens
- NBN Co
- New Zealand Transport Agency
- NorthWestern Roads
- NZSki
- Oho
- Opal Packaging Plus
- P to R
-
- Partners Wealth Group (PWG)
- PEXA
- Phillip Island Nature Parks
- Philip Morris
- Play Travel
- Portable Long Service Authority
- Powercor Australia
- Princess Cruises
- PTVADS Indonesia
- PwC Australia (Price Waterhouse Coopers)
- Premium Health
- QLeave
- Queensland Corrective Services
- Queensland Family Law Practice
- Queensland Treasury
- Queensland University of Technology
- Quest Payments
- RAQ (Royal Automobile Association QLD)
- Redzed Learning Solutions
- Reliable Roofing
- Royal Automobile Association SA
- Royal Automobile Association TAS
- RAC (Royal Automobile Association WA)
- RMIT
- S to U
-
- S & J Plumbing and Gasfitting
- Safe Places for Children
- Safilo
- Schindler Lifts Australia
- Sealy of Australia
- Service NSW
- Sevtoy Pty Ltd
- SG Fleet
- Shared Services, ACT Government
- Solar Depot
- South Australian Government
- St. John of God Healthcare
- Strata Sense
- Suncorp
- Surgeons.org
- Suretress Systems
- TAFE QLD
- TAFE SA
- Taronga Zoo
- Teletrac Navman
- Tevere
- The Accent Group
- The Hatchery
- The Saturday Paper
- The Travel Corporation
- Tiimely Home Loans
- Tobias
- Top Beraten
- Tradie Admin Solutions
- Transport NSW
- Transurban
- Truis Pty Ltd
- TTI Brands
- TWU Super
- Tyremax
- Tyro Payments
- Ultra Tune Roadside Assistance
- Unicharm Australia
- Uniting Agewell
- Unity Water
- University of New England
- UQ Sport
- V to X
-
- Vietnamese Community in Australia
- Viking Cruises
- Viva Energy
- Virtual Gaming Worlds (VGW)
- Wambi
- Water Corporatation WA
- Westpac
- Western Australia Police Force
- Whyalla City Council
- Wolters Kluwer
- WorldVision
No X’s yet – will you be the first?
- Y, Z, #
-
- YellowBridge QLD
No Z’s yet, will you be the first?
- 7-Eleven
- 1300 Australia
A Snapshot of Our Valued Customers
Here’s a visual showcase of some of the incredible organisations that have partnered with CX Skills to elevate their customer service, sales, and leadership capabilities.
Spanning multiple industries, these companies – both past and present clients – have trusted us to deliver tailored training solutions that drive real results for their employees.
PUBLIC SECTOR/GOVERNMENT
FINANCE & INSURANCE
TRANSPORT & TRAVEL
HEALTHCARE & COMMUNITY
RETAIL & MANUFACTURING
UTILITIES
EDUCATION
BUSINESS SERVICES & ASSOCIATIONS
What Our Customers Are Saying
With thousands of satisfied participants, the true measure of our success is the feedback we receive from those we’ve trained.
We’re proud to share a small sample of the most recent testimonials below, highlighting the impactful results and positive experiences our training delivers.
Fantastic, Informative and Fun!
Even though the business I am a part of really isn’t large enough to be a “contact centre” this course has given me some fantastic insight into how I can help extract some working data around customer service that will give insight into best practices moving forward as we expand.
Justin was fantastic – everything was explained so well and even I could keep up!! He was enthusiastic and it was informative and fun!!
Response from CX Skills
Thanks Christie, thrilled to hear you enjoyed the course and glad you could keep up as Justin gets very passionate about all things contact centres!
The Training Really Works!
I wanted to develop my customer service skills over the phone professionally, and it was a great opportunity to gain valuable structure and practical tips from Simon, who has more than 30 years of real industry experience.
I was particularly impressed by how the training course was tailored to meet my specific needs, which was extremely helpful.
After applying the skills and structure taught in the course, I’ve noticed that I sound more professional, and customers seem happier and more satisfied.
Response from CX Skills
Nothing we like the sound of better than hearing that you’re applying the skills we taught and that its making a difference for you and your customers. Thanks for the lovely review Eunbhi!
Enhance Your Customer Service with CX Skills
The CX Skills – Phone Customer Service Foundation training facilitated by Simon was engaging and highly relevant, using real scenarios from our workplace to reinforce key concepts. Simon provided practical strategies to improve communication and handle customer interactions more effectively.
It’s been a valuable experience that has already changed our mindset on the way we approach customer service.
Highly recommended!
Response from CX Skills
Thanks Brooke – thriled to hear the training hit the mark and that the team have already started to change the mindset – thanks for trusting us with your training and we look forward to hearing about the continued success!
Absolutely Recommended!
Honestly it does not matter which industry you are working within, this live training for Customer Service Phone Essentials is exceptional. Providing the Customer Service Experience to our customers is definitely achievable via using the strategies / steps that Simon Blair covers.
I entered the 3 hour training, I was not bored once, nor did my attention stray from the content and the way that this was delivered so well.
Customer Service is extremely important within any business structure, if you want your business to outshine the rest in your field, let Simon Blair help you with this.
Book your staff into this amazing course.
Response from CX Skills
Thanks Deborah! What an awesome review and we’re super-thrilled that you got heaps out of the course and we agree 100% – customer service is critical in every business and those that stand out are more successful!
A great course
Daniel was fantastic! The course gave me a fresh perspective of how to deal with difficult interactions with customers as well as different techniques when having those tough conversations. I highly recommend this course!
Response from CX Skills
Thank you Saul, love hearing that it provided you with a fresh perspective and equipped you with some techniques you can put to use straight away!
This training session was awesome!
Daniel did an excellent job sharing tips and tricks for handling conversations with difficult customers. I will definitely use the tools he provided! Thank you Daniel & Marcus
Response from CX Skills
Thanks Sonja – thrilled to hear you loved the course!
Engaging and informative training sessions
We engaged Simon and the CX Skills team to conduct a customised training session for our consumer-facing head office staff members. It was a fantastic two days of entertaining and informative training sessions. The team had lots of fun while upskilling in the area. Highly recommended!
Response from CX Skills
Thanks Michael, we had a great time designing and delivering your program – thanks for all your hospitality and having such an engaged team. We look forward to hearing about your successes!
Highly Recommend for any Contact Centre Leader
I completed the course ‘How to Develop Effective Call Centre Team Leaders’ with our Senior Customer Support Manager. Marc was an engaging and thorough trainer, taking us through best practices, operational rhythms and providing us with templates and material so we would put it into practice.
I would recommend the course for any contact centre leader – it will help you develop your Seniors and team members. We had many takeaways that we are embedding with our other Managers and Seniors.
Response from CX Skills
Thanks Michelle, Marc has a ton of experience and is passionate about helping others forge their career in the industry so thrilled to hear that the training hit the spot and their are some takeaways that you are already embedding!
Great Time Spent with Justin!
The Introduction to Contact Centre Management Course with Justin Tippett was incredibly insightful. The course was packed with new learnings and industry-based work hacks that are immediately applicable. Justin’s expertise and engaging teaching style made complex concepts easy to understand.
The practical examples and real-world scenarios provided a solid foundation for anyone looking to excel in contact centre management. Additionally, the interactive sessions and hands-on activities ensured that we could apply what we learned in a practical setting. Overall, this course is a must for anyone in the industry looking to enhance their skills and knowledge.
Response from CX Skills
Thanks Katie for the lovely review. Justin is certainly very passionate about all things contact centres and we’re thrilled to hear there were lots of takeaway!
Great course!
I highly recommend completing this course. Marc was a very engaging facilitator and opened the floor to some impactful discussions on each topic.
We had a smaller group session and it was the perfect way to absorb all the learnings.
Response from CX Skills
Thanks Stephanie, thrilled to hear you enjoyed the course! Thanks for taking the time to leave a review 🙂
Explore Our Training Courses
We offer a range of purpose-built courses designed to deliver exceptional value, with upfront pricing, clear objectives, and practical outcomes. Simply click the buttons below to explore courses by category and find the perfect fit for your team.
👉 Can’t find exactly what you need? Contact us to discuss a customised training solution tailored to your business.
Phone Customer Service Courses
Build world-class phone skills with practical training for customer service agents and call centre teams.
Face-to-Face Customer Service Courses
Learn to create exceptional in-person customer experiences across retail, hospitality, and front-of-house roles.
Reception / Frontdesk Courses
Specialist courses to enhance first impressions, professionalism, and service confidence at the front desk.
Support / Helpdesk Courses
Train your tech support or helpdesk staff to resolve customer issues effectively and empathetically.
Call Centre / Contact Centre Courses
Comprehensive training for agents, team leaders, and managers across all types of contact centres.
Customer Centric Transformation
Shift culture and mindset with training focused on improving service experience across your organisation.
Customer Experience (CX) Courses
Learn CX foundations, CCXP exam prep, and journey mapping with expert-led CX Skills programs.
Sales Training Courses
Boost revenue and customer engagement with proven sales frameworks and skills-based training.
Workplace Resilience / Mental Health
Support employee wellbeing and resilience with practical mental health training for workplaces.
Workforce Optimisation (WFM)
Learn forecasting, scheduling, and real-time contact centre management with industry-led WFM training.
Debt Recovery / Collections Courses
Train your team in compliant, ethical, and effective collections and customer account management.
Managing Difficult Customers
Help your team confidently defuse anger, handle objections, and protect wellbeing in tough interactions.