When we launched CX Skills in late January 2018 as a small Australian owned boutique training business we had a goal of being recognised as the top training business in Australia for contact centre, customer experience and CX related courses.
Over the past few years, we’ve been fortunate to work with these amazing companies below (often multiple times!) who have invested in upskilling their employees in one of our courses and trusted their business with ours.
We are incredibly grateful to our customers for the customer testimonials that continue to inspire us to deliver the best contact centre, customer service and customer experience courses available that benefits employees, businesses and the entire CX industry.
Alpha Gamma International Company
Australian Digital Health Authority
Bass Coast Shire Council
British Petroleum (BP)
BSP Financial Group (PNG)
Central Region TAFE
City of Canada Bay Council
City of Casey
Dept of Agriculture and Fisheries QLD
Dept of Births Deaths and Marriages QLD
Dept of Education SA
Dept of Environment, Land, Water & Planning VIC
Dept Justice and Attorney-General QLD
Dept of Justice and Community Safety VIC
Dept of Transport & Main Roads QLD
Draeger Australia Pty Ltd
Forensic About Business (FAB) Solutions
Gordon Institute of Tafe
Goulburn Valley Water
Harrisdale Senior High School
Hobart City Council
Holiday Trading & Co
Lifetime Support Authority
Light Regional Council
Macquarie Cloud Services
Magistrates Court of Victoria
Ministry of Manpower (Singapore)
Multiple Sclerosis Limited
National Insurance Board of Trinidad & Tobago
National Road Transport Authority
New Zealand Transport Agency
Portable Long Service Authority
Queensland Corrective Services
Redzed Lening Solutions
RAQ (Royal Automobile Association QLD)
Royal Automobile Association SA
Royal Automobile Association TAS
RAC (Royal Automobile Association WA)
Safe Places for Children
Schindler Lifts Australia
Sevtoy Pty Ltd
Shared Services, ACT Government
The Accent Group
The Saturday Paper
Tic Toc Home Loans
Truis Pty Ltd
Virtual Gaming Worlds (VGW)
Water Corporatation WA
Western Australia Police Force
Thousands of happy customers!
As trainers in the contact centre, customer experience (CX) and customer service industry we know the ultimate judge of any business is the customer.
We take great pride in our customer testimonials with a small selection below from our customers who left us a direct review (completed by course participants after the course on our website) or via Google (can be submitted anytime).
Direct Customer Feedback
At the end of our courses, we offer the ability for all our customers to leave us a review/customer testimonials directly on our website. The most recent reviews are displayed below (by date order).
Google Customer Reviews
As well as enabling students to leave a review after the course, our customers are also invited to leave us a Google review. Google reviews are unable to be edited so you can be assured of their authenticity.
Training Course Categories
All our courses are now available online – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Upcoming Public Courses (online) available to purchase now
You can purchase tickets instantly to all the public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management
May 2022 class for Team Leaders and Managers.
Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our June 2022 online course delivered by global expert Daniel Ord.
Give your Team Leader superpowers in this June 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
The June 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Fast track your customer experience skills in our June 2022 Introduction to CX Course – suitable for busy managers and executives wanting to learn more about Customer Experience.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this June 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team in this June 2022 Employee Engagement Activities for Managers workshop.
Improve your sales conversions and customer engagement in this July 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.