Simon Blair

Australia’s #1 expert in Contact Centre training, coaching & quality.

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Rated 5 out of 5
Simon has an average course rating of 5 out of 5 stars
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For more than 25 years, Simon Blair has been a leader in developing and executing continuous improvement programs for those at the front line of Australian sales and customer service. 

As the Co-Founder and Director of Five Degrees, since 2009 Simon has been evaluating and scoring contact centre conversations through his Mystery Shopping and Call Quality Monitoring programs providing him with real data and experience in what constitutes a great customer experience.

Using this knowledge, Simon has been able to continually tweak, adjust and optimise his training programs to ensure contact centre agents are empowered with the right skills to have consistent, quality conversations.

His quality and coaching prowess with both Contact Centre agents and Team Leader groups, backed by objective evaluations, has led to the transformation of culture and performance across a diverse set companies and call centre operations.

Simon is well regarded for his high-quality training armed with lots of great examples, sample calls, role-playing exercises and creating a learning environment where its OK to have fun and learn!

Simon Blair Contact Centre Trainer

When Simon isn’t working… 

Simon Blair lives in the Eastern suburbs of Melbourne along with his partner Jane who is an experienced radio producer and voice-over artist. He is kept busy as a father of 4 kids, including 3 teenagers and a 5-year-old, and as a coach of his twin girls footy team.

He also indulges his love of music when he can as a guitarist and singer-songwriter and also that of his beloved footy team, the North Melbourne Kangaroos.

You’ll also often find Simon talking on a Podcast or two and he often shares his experience via articles on CX Central or on LinkedIn.

Simon Blair singing It Don't Matter
Simon Blair busting out a tune with his three daughters

Customer Testimonials

Highly recommended!

Rated 5 out of 5
17 August 2021
Review of Customer Service Booster (Private course)

When we started our work with Simon we incorporated his Five Degrees model into our CX framework. This has helped us deliver improved service through via both our own staff and also those with our outsourced partners. Everyone has reaped the benefits from our improved Service Desk experience to Toyota employees that has come from our long-term partnership.

Avatar for Michael Mirabito
Michael Mirabito
Manager – Service Improvement
Toyota

Great feedback from all participants

Rated 5 out of 5
10 June 2021
Review of Customer Service Booster (Private course)

Hi Simon, the training workshops with the team went really, really well. It was such a positive learning exercise for all of them and the feedback I received was great!

Avatar for Belinda Morrisby
Belinda Morrisby
Group Manager Training & Development
RACT

Search below for Simon’s upcoming courses or contact us to discuss private training options for your team or centre.   Phone +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >

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