Simon Blair

Australia’s #1 expert in Contact Centre training, coaching & quality!

Simon has an average course rating of 4.9 out of 5 stars from the latest 64 reviews!
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For over 30 years, Simon Blair has been a leader in developing and executing continuous improvement programs for those at the front line of Australian sales and customer service. 

Across his 30+ years career within the Contact Centre Industry, Simon has personally assessed in excess of 50,000 sales, service & retention calls, so more than anyone in this space, he knows definitively what works and also what doesn’t.

Outside of facilitating training. courses, Simon Blair is the General Manager, Quality Insights for the Australian Customer Experience Professionals Association (ACXPA), responsible for the monthly Australian Contact Centre Rankings report, the Customer Service Benchmarking service and the fixed-price Contact Centre CX Benchmarking service and he is the co-creator of the Australian Contact Centre Quality Standards – the ‘bible’ that helps companies deliver premium levels of customer service and sales in Australia.

Using his extensive industry knowledge and insights, Simon has continually tweaked, adjusted and optimised his training programs to ensure employees are empowered with the right skills to have consistent, quality conversations that deliver results.

As you’ll read in the testimonials below, Simon is well-regarded for his high-quality training armed with lots of great examples, sample calls, role-playing exercises and creating a learning environment where it’s OK to have fun and learn!

Simon Blair 2022 Profile Photo for CX Skills
Simon Blair, Australia's leading contact centre customer service trainer!

When Simon isn’t working… 

Simon is a father of 4 and lives in the Eastern Suburbs of Melbourne. His twin girls keep him busy running around following their footy careers (one is an AFLW footballer with Collingwood) and he has a great love of music.

He does land the odd corporate or private gig around town as an acoustic guitarist and singer belting out rock and pop classics.

He has great adventures with his partner Ines, loves the North Melbourne Kangaroos footy team and every now and then escapes into other worlds when playing Dungeon & Dragons with his mates. He likes to call himself a ‘cool nerd’.

Simon Blair playing guitar
Simon Blair playing guitar and busting out some tunes!

Recent Customer Testimonials for Simon Blair

Do you have any questions about Simon Blair’s Courses?

Search below for Simon’s upcoming public courses, or contact us to discuss private training options for your team or centre. 

 Phone +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT (Melbourne, Australia) Monday to Friday or send us a message anytime >

Upcoming Public Courses by Simon Blair

View a list of all of Simon Blair’s upcoming public courses below that you can instantly purchase tickets to.

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July 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

August 2024 Retail PRO

Online via Zoom
Price: $497.00 AUD ex GST

The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.

Simon Blair’s Courses are Available for Private Bookings!

Private bookings can be conducted virtually or onsite and enable flexible dates and times to suit your business, as well as the option to customise course content to suit your exact requirements.  

You can speak to someone live at +61 3 9008 7287 between 8:30 am to 5:30 pm Monday to Friday AEDT or AEST (Melbourne, Australia) or send us a message anytime >

Upcoming Courses