August 2026 CX for Call Centre Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTLive online CX training for Team Leaders in August 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
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Public, live and online
Live Upcoming Public Courses
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
August 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2026 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
August 2026 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
August 2026 Introduction to Contact Centre Management
Online via Zoom Price: $697.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course August 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
August 2026 Contact Centre Coaching PRO
Online via Zoom Price: $798.00 AUD ex GSTIn this August 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
August 2026 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this August 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
August 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
August 2026 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe August 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
August 2026 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
August 2026 Frontline Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
September 2026 Public Sector Foundations
Online via Zoom Price: $448.00 AUD ex GSTThe September 2026 Public Sector Customer Service Foundations course improves phone, email and in-person skills via 2 x 3-hour live online sessions.
September 2026 Managing Difficult Customers
Online via Zoom Price: $747.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course - suitable for all customer-facing employees.
September 2026 Public Sector Essentials
Online via Zoom Price: $298.00 AUD ex GSTThe September 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course.
September 2026 Contact Centre Management Fundamentals
Online via Zoom Price: $1,997.00 AUD ex GSTLearn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) September 2026 online training course designed specially for contact centre managers.
September 2026 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe September 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
September 2026 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe September 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
September 2026 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the September 2026 Customer Journey Mapping training workshop.
September 2026 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe September 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
September 2026 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this September 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
September 2026 Quality Management & Coaching for Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTImprove the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in September 2026, live and online.
September 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day September 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
September 2026 Call Centre Operations for Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTBuild confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this September 2026 Call Centre Operations for Team Leader course delivered live, online.
October 2026 Customer Experience (CX) Management Training
Online via Zoom Price: $1,997.00 AUD ex GSTThe October 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
October 2026 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe October 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
October 2026 Frontline Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe October 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
October 2026 Contact Centre Coaching PRO
Online via Zoom Price: $798.00 AUD ex GSTIn this October 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
October 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
October 2026 People Leadership for Call Centre Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTThe October 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.
November 2026 Managing Difficult Customers
Online via Zoom Price: $747.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course - suitable for all customer-facing employees.
November 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Novemeber 2026 CX for Call Centre Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTLive online CX training for Team Leaders in November 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
November 2026 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the November 2026 Customer Journey Mapping training workshop.
December 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
December 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
January 2027 Managing Difficult Customers
Online via Zoom Price: $747.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course - suitable for all customer-facing employees.
January 2027 Contact Centre Management Fundamentals
Online via Zoom Price: $1,997.00 AUD ex GSTLearn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
February 2027 Call Centre Operations for Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTBuild confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this February 2027 Call Centre Operations for Team Leader course delivered live, online.
February 2027 Quality Management & Coaching for Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTImprove the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in February 2027, live and online.
March 2027 Customer Experience (CX) Management Training
Online via Zoom Price: $1,997.00 AUD ex GSTThe March 2027 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2027 People Leadership for Call Centre Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTThe April 2027 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.