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Training Course for Customer Experience Management

October 2026 CX Management Fundamentals

Online via Zoom
Price: $1,997.00 AUD ex GST

The October 2026 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord, covering the five CCXP® competencies. Rated 4.9/5.

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Reception Foundations Customer Service Training Course

November 2026 Reception Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Lift reception and front desk service across face-to-face, phone and email in this 2 × 3-hour live online course with Simon Blair, Tuesday 10 and Wednesday 11 November 2026.

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How to Manage Difficult Customers training course

November 2026 Managing Difficult Customers

Online via Zoom
Price: $747.00 AUD ex GST

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course - suitable for all customer-facing employees.

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November 2026 Outbound Sales Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 12 and Tuesday 17 November 2026.

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November 2026 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

The November 2026 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

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November 2026 Retention Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Keep more of the customers who call to cancel: uncover the real reason, acknowledge it with empathy and rebuild the value, in this 2 × 3-hour live online course with Simon Blair, Wednesday 18 and Thursday 19 November 2026.

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November 2026 Customer Journey Mapping

Online via Zoom
Price: $1,297.00 AUD ex GST

Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour November 2026 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.

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November 2026 Collections Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Handle conversations about overdue accounts with confidence, negotiate workable terms and close with a commitment, in this 2 × 3-hour live online course with Simon Blair, Tuesday 24 and Wednesday 25 November 2026.

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Tech Support Customer Service Foundations Training Course

November 2026 Tech Support Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Build the customer service skills your help desk needs on the phone, by email and in chat in this 2 × 3-hour live online course with Simon Blair, Thursday 26 and Friday 27 November 2026.

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Reception Foundations Customer Service Training Course

December 2026 Reception Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Lift reception and front desk service across face-to-face, phone and email in this 2 × 3-hour live online course with Simon Blair, Tuesday 1 and Wednesday 2 December 2026.

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December 2026 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

The December 2026 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

Learn more and get tickets >
How to Manage Difficult Customers training course

January 2027 Managing Difficult Customers

Online via Zoom
Price: $747.00 AUD ex GST

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course - suitable for all customer-facing employees.

Learn more and get tickets >

January 2027 Outbound Sales Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 14 and Tuesday 19 January 2027.

Learn more and get tickets >
Tech Support Customer Service Foundations Training Course

February 2027 Tech Support Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Build the customer service skills your help desk needs on the phone, by email and in chat in this 2 × 3-hour live online course with Simon Blair, Tuesday 2 and Wednesday 3 February 2027.

Learn more and get tickets >
Reception Foundations Customer Service Training Course

February 2027 Reception Foundations

Online via Zoom
Price: $485.00 AUD ex GST

Lift reception and front desk service across face-to-face, phone and email in this 2 × 3-hour live online course with Simon Blair, Thursday 4 and Friday 5 February 2027.

Learn more and get tickets >

February 2027 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

The February 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

Learn more and get tickets >