Public, live and online
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
In this October 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The October 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course - suitable for all customer-facing employees.
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Live online CX training for Team Leaders in November 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course - suitable for all customer-facing employees.
Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
Build confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this February 2027 Call Centre Operations for Team Leader course delivered live, online.
Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in February 2027, live and online.
The March 2027 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
The April 2027 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.