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HOME
About Us
About CX Skills
Trainers & Partners
Individuals
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Nathan Burke
Companies
Call Design
Humind
Our Customers
Customer Testimonials
National Accreditation
ACXPA Partnership
Terms and Conditions
Training Courses
⭐️ Customer Service
📞 Phone Customer Service Training
🙋♂️ Frontline (in-person) Customer Service
🛎️ Reception/Frontdesk Customer Service
💻 Technical Support/Helpdesk Service
😡 Managing Difficult Customers
💬 Live Chat Customer Service
📩 Email Customer Service
🏛️ Public Sector Customer Service
⭐️ Service Experience Essentials
💰 Sales & Collections
📞 Inbound Phone Sales
💸 Collections
🔁 Customer Retention
☎️ Call Centre (by role)
Employees/Agents
Team Leaders
Managers
📊 Workforce Optimisation (WFM)
WFM Essentials
WFM for Team Leaders
Real Time WFM
🤩 Customer Experience (CX)
CX Management Fundamentals
Customer Journey Mapping
Introduction to CX
💎 Mental Health/Resilience
Resilience Essentials
Resilience Advanced
🎓 By Trainer
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Call Design
Humind
Training Formats
🖥️ Self-Paced Courses
📆 Public Training Courses
🛠️ Private/Custom Training
🎙️ Live Online Courses
Duration
3️⃣ Hour Essentials (1 x 3 Hours)
Phone Customer Service
Frontline/Retail/Hospitality
Service Experience
Inbound Phone Sales
Reception/Front Desk
Public Sector Service
Tech Support/Helpdesk
Workplace Resilience
6️⃣ Hour Foundations (2 x 3 Hours)
Phone Customer Service
Frontline/Retail/Hospitality
Reception/Frontdesk
Public Sector Service
Inbound Phones Sales
Tech Support/ Helpdesk
Collections (Phone)
Retention
9️⃣ Hour PRO (3 x 3 Hours)
Phone Customer Service
Frontline/Retail/Hospitality
Reception/Front Desk
Public Sector Service
Tech Support/Helpdesk
Inbound Phone Sales
Workplace Resilience
Locations
Online Training
At Your Premises
Adelaide
Brisbane
Hobart
Melbourne
Perth
Sydney
Contact
Upcoming Public Courses >