Australia’s #1 CX, Contact Centre & Customer Service Training Specialists – CX Skills
Trusted by hundreds of businesses across Australia, CX Skills delivers expert-led training for contact centres, customer service, CX, sales, and workforce management.
CX Skills is Australia’s trusted provider of customer service training, contact centre courses, CX training, and workforce management education. With expert trainers and flexible delivery formats, we’ve helped thousands of employees develop the skills needed to thrive in customer-facing roles.
Explore Our Customer Service, Contact Centre & CX Training Topics:
Phone Customer Service Courses
Build world-class phone skills with practical training for customer service agents and call centre teams.
Face-to-Face Customer Service Courses
Learn to create exceptional in-person customer experiences across retail, hospitality, and front-of-house roles.
Reception / Frontdesk Courses
Specialist courses to enhance first impressions, professionalism, and service confidence at the front desk.
Support /
Helpdesk Courses
Train your tech support or helpdesk staff to resolve customer issues effectively and empathetically.
Call Centre / Contact Centre Courses
Comprehensive training for agents, team leaders, and managers across all types of contact centres.
Customer Centric Transformation
Shift culture and mindset with training focused on improving service experience across your organisation.
Customer Experience (CX) Courses
Learn CX foundations, CCXP exam prep, and journey mapping with expert-led CX Skills programs.
Sales
Training Courses
Boost revenue and customer engagement with proven sales frameworks and skills-based training.
Workplace Resilience / Mental Health
Support employee wellbeing and resilience with practical mental health training for workplaces.
Workforce Optimisation (WFM)
Learn forecasting, scheduling, and real-time contact centre management with industry-led WFM training.
Debt Recovery / Collections Courses
Train your team in compliant, ethical, and effective collections and customer account management.
Managing Difficult Customers
Help your team confidently defuse anger, handle objections, and protect wellbeing in tough interactions.
Upcoming Live Online Customer Service & CX Training Courses
Join a public course individually or with your team – our live online workshops are designed to equip your employees with the practical skills to deliver exceptional customer experiences across customer service, contact centres, CX, WFM, sales and more.
April 2025 Reception Customer Service PRO
Perfect for receptionists/front-desk employees etc, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
April 2025 Managing Difficult Customers
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course – suitable for all customer-facing employees.
April 2025 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2025 Customer Experience (CX) Management Training
The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2025 Reception Foundations
The April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2025 Customer Service Phone Essentials
The May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
May 2025 Inbound Phone Sales Essentials
The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
May 2025 Reception Customer Service Essentials
The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
May 2025 Frontline Customer Service Essentials
The May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
May 2025 Quality Frameworks for Contact Centres
Learn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course.
May 2025 Tech Support Customer Service PRO
Empower your technical support/helpdesk employees with premium customer service skills in the May 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
May 2025 Customer Service Foundations
The May 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
May 2025 Real-Time WFM for Contact Centre Analysts
The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2025 Technical Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
May 2025 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
May 2025 Tech Support Customer Service Foundations
The May 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Ready to Level Up Your Customer Service or Contact Centre Skills?
Discover upcoming public training courses across CX, customer service, sales, and workforce optimisation.
Browse All Upcoming Public CoursesWhy 260+ Customers Rate CX Skills 4.9/5.0 for Customer Service & CX Training
We’re proud to be one of Australia’s highest-rated providers of customer service training, CX courses, contact centre programs and more. With expert trainers and practical, real-world content, our courses consistently earn glowing reviews from professionals across all industries.
Since 2018, CX Skills has helped hundreds of businesses across Australia improve their customer service, CX, contact centre and soft skills training with expert-led courses designed for real-world impact.
We work with some of the best trainers in the industry – and our 4.9-star rating speaks for itself. See what customers are saying below, or browse all testimonials.
Helping Businesses Deliver Exceptional Customer Service
We’ve delivered training to hundreds of businesses across Australia – from major brands and government departments to local SMEs – helping customer-facing teams deliver exceptional service.
Below is a sample of our clients. See the full list of customers and industry sectors >
Explore Our Industry-Specific Training Courses
Whether you're looking to improve frontline service, boost contact centre performance, or elevate your customer experience strategy, we've got you covered. Explore our expert-designed training courses tailored for every stage of the customer journey.
Customer Service Training Courses
Customer service is at the heart of every business, and anyone who interacts with customers—from frontline agents to receptionists, admin staff, and retail teams—can benefit from enhancing their skills.
Our customer service training courses are designed to empower your team with the tools they need to excel, including:
- Having effective conversations.
- Handling objections and difficult customers.
- Making every customer feel valued and important.
Whether it's over the phone, live chat, email, or in person, our training ensures your customers receive exceptional service on every channel they choose.
Explore our specialist training options:
- Phone Customer Service Training: Teach your team how to sound great and deliver consistently exceptional service over the phone.
- Frontline Customer Service Training: Ideal for retail, hospitality, and face-to-face roles to improve greetings, body language, and service flow.
- Reception Customer Service Training: Perfect for first impressions and professionalism across phone, email and walk-ins.
- Technical Support Training: Help your tech team master empathy, clarity and ownership when dealing with frustrated users.
- Managing Difficult Customers: Learn proven strategies to confidently handle angry, upset or unreasonable customers.
- Live Chat Customer Service: Learn best-practice chat etiquette to provide fast, effective and human online support.
- Email Customer Service Training: Deliver professional, clear and customer-focused written responses that reflect your brand.
- Public Sector Customer Service Training: Tailored programs for councils, departments and agencies to improve service delivery across phone, email and in-person channels.
Contact Centre Training Courses
Contact centres are as diverse as the businesses they serve. From small teams to large operations, inbound to outbound, sales, service, technical support, complaints, or telephone account management—there are countless types of contact centres, each tailored to unique business needs.
At CX Skills, the official training partner of the Australian Customer Experience Professionals Association (ACXPA), we bring unmatched expertise backed by industry-leading standards, including the Australian Contact Centre Quality Standards and the monthly Call Centre Rankings.
Simply put, we know contact centres better than anyone in Australia.
- Frontline Employees: Customer service, sales, live chat, email support, and managing difficult customers.
- Team Leaders: Leadership skills, performance management, and operational efficiency.
- Managers: Designing quality assurance programs, running efficient operations, and strategic management.
- Workforce Optimisation (WFM): Learn how to optimise contact centre scheduling, forecasting, and resource planning for maximum efficiency and cost-effectiveness.
Our courses are designed and delivered by proven industry experts, ensuring your team has the skills and knowledge to deliver a best-practice contact centre operation.
Contact centres today handle far more than just phone calls—let us help your team excel across all customer engagement channels.
View Contact Centre Training Courses >Customer Experience (CX) Training Courses
In addition to our contact centre and customer service training courses, CX Skills offers a range of specialist Customer Experience (CX) training programs. These courses are designed to help you improve customer experiences across your entire business—not just in the contact centre.
Whether you're building your CX capability from scratch or strengthening an existing program, our training will give you the practical skills and strategic insight to design, deliver and measure better customer experiences.
Our CX training courses include:
- Introduction to CX: A beginner-friendly course to understand the fundamentals of customer experience.
- CX Fundamentals (CCXP Exam Preparation): Based on global CCXP standards, this course equips you with the knowledge and skills to build a strong CX foundation and prepare for the prestigious CCXP certification.
- Customer Journey Mapping: Learn how to identify pain points and optimise the end-to-end customer experience.
Whether you’re new to customer experience or looking to refine your approach, our expert-designed courses provide the knowledge and tools to drive meaningful improvements for your customers and your business.
View Customer Experience Training Courses >Sales Training Courses
Revenue is the lifeblood of any business, and our sales training courses ensure your employees maximise every opportunity to drive success.
From inbound phone sales to full-scale B2B sales frameworks, we offer practical and results-driven sales training programs tailored to real-world customer interactions. Help your team convert more leads, increase revenue and close more deals confidently and consistently.
We offer a range of sales training options to suit your team’s needs:
- Inbound Phone Sales Essentials: A 3-hour session teaching a proven sales framework for immediate results.
- Inbound Phone Sales Foundations: A deeper dive with 2 x 3-hour sessions, including extended practice and role-play.
- Inbound Phone Sales PRO: Our most advanced course, delivered over 3 x 3-hour sessions or 1 x 8-hour onsite session, focusing on advanced techniques and mastery.
- Customised Sales Training Programs: Tailored specifically to your business goals, products, and services.
Our courses are delivered virtually (online via Zoom) or onsite for maximum flexibility and impact.
Invest in your team’s skills today and watch your sales results soar!
View Sales Training Courses >Flexible Training Delivery Options Across Australia
Whether you’re in Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart or anywhere in between, we make it easy to train your team with flexible delivery options to suit your location, schedule, and learning preferences.
Learn more about our different options below.
Onsite Training
Our expert trainers come to your premises, delivering tailored face-to-face workshops for your team. Minimise travel time and maximise engagement.
Live Online Training
Highly interactive, instructor-led sessions via Zoom (or Teams). Break training into smaller, manageable sessions to suit busy teams with a lower cost.
Self-Paced Learning
Flexible online courses with videos, workbooks, and resources. Learn anytime, anywhere at your own pace with hundreds of courses to choose from!
The customer service, customer experience and contact centre training specialists
At CX Skills, we design training programs that deliver real-world impact for customer-facing teams. With expertise spanning customer service, CX, contact centres, digital service, complaints handling, sales and more, our courses are tailored to elevate team performance and enhance customer experiences across every channel.
Whether you’re training frontline teams or developing future leaders, our flexible delivery options and industry-leading trainers make it easy to upskill with confidence.
Why Choose CX Skills?
Customer Service, CX & Contact Centre Experts
We specialise in customer-facing training across all industries, giving your team the practical tools to improve service, lift performance and increase customer satisfaction.
Results Based on Experience, Not Theory
All our courses are built by real industry professionals—not academics—so every session is hands-on, relevant, and focused on delivering real-world business outcomes.
Genuine Industry Expert Trainers
Our trainers are handpicked specialists with decades of experience. You'll always know who’s running your course—and why they’re trusted to lead your team’s success.
Official Training Partner of ACXPA
As the official training partner of ACXPA, our programs are built to align with national standards and the latest customer experience best practices.
Explore Our Full Course Library
At CX Skills, we focus exclusively on training for customer service, contact centres, customer experience (CX), and workforce optimisation (WFM). Whether you’re upskilling frontline teams, team leaders or managers, you’ll find practical, results-driven courses backed by real industry expertise.
Browse our complete list of courses below, grouped by category to help you find the right program for your team.
Customer Service & Sales Courses
- Frontline (in-person) Customer Service Essentials
- Frontline (in-person) Customer Service Foundations
- Frontline (in-person) Customer Service PRO
- Phone Customer Service Essentials
- Phone Customer Service Foundations
- Phone Customer Service PRO
- Reception Essentials
- Reception Foundations
- Reception PRO
- Inbound Phone Sales Essentials
- Inbound Phone Sales Foundations
- Inbound Phone Sales PRO
- Tech Support/Helpdesk Essentials
- Tech Support/Helpdesk Foundations
- Tech Support/Helpdesk PRO
- Managing Difficult Customers
- Live Chat Customer Service
- Email Customer Service
- Public Sector Customer Service
- Customer Service Excellence
- Service Experience Essentials
Contact Centre & WFM Courses
-
- Introduction to Contact Centre Management
- Contact Centre Management Fundamentals
- How to Design a Call Centre QA Framework
- Live Chat for Managers
- How to CREATE Amazing Call Centre Team Leaders
- WFM for Team Leaders
- WFM Essentials
- WFM for Real Time Analysts
- How to Assess & Coach Contact Centre Agents
- How to Lead & Manage Contact Centre Employees
- How to Be a Great Team Leader