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Introduction to Contact Centre Management
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Designing a QA Framework
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Developing Effective Team Leaders

Workforce Optimisation (WFM)

WFM Essentials
WFM for Team Leaders
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Customer Experience (CX)

CX Management Fundamentals
Customer Journey Mapping
CX for Team Leaders

Culture & Wellbeing

Customer-Focused Culture
Mental Health / Resilience

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Most customer service and sales courses come in three lengths. Pick one to see the courses.

Upcoming public courses →Browse all courses

Essentialsfrom $315 ex GST3 hours

Phone Customer Service
Frontline / Retail / Hospitality
Reception / Front Desk
Public Sector Service
Tech Support / Helpdesk
Inbound Phone Sales
Outbound Sales
Customer-Focused Culture

Foundationsfrom $485 ex GST2 x 3 hours · half-day onsite

Phone Customer Service
Frontline / Retail / Hospitality
Reception / Front Desk
Public Sector Service
Tech Support / Helpdesk
Inbound Phone Sales
Outbound Sales
Collections (Phone)
Retention

PROfrom $645 ex GST3 x 3 hours · one day onsite

Phone Customer Service
Frontline / Retail / Hospitality
Reception / Front Desk
Public Sector Service
Tech Support / Helpdesk
Inbound Phone Sales

Not sure which length?

Essentials covers the core skills. Foundations adds scenario practice. PRO goes deepest, with advanced techniques.

Upcoming public courses →Ask us which suits your team

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AdelaideSouth Australia
BrisbaneQueensland
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Simon BlairService & sales
Daniel OrdCX management
Marc CarriereTeam leaders
Nathan BurkeLeadership

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About

Who we are

About CX Skills Trainers & Partners Our Customers

Why CX Skills

Customer Testimonials National Accreditation ACXPA Partnership Training ROI Calculator

Justin Tippett Simon Blair Daniel Ord Marc Carriere Nathan Burke Call Design Humind Terms and Conditions

Courses by topic

Customer Service

Phone Customer Service Frontline (in-person)Reception / Front Desk Technical Support / Helpdesk Public Sector Managing Difficult Customers Live Chat Email

Sales & Collections

Inbound Phone Sales Outbound Sales Collections Customer Retention

Call Centre Agents

All call centre agent courses

Call Centre Team Leaders

Contact Centre Coaching PRO Team Leader Development Pathway How to be a Great Team Leader WFM for Team Leaders CX for Team Leaders

Call Centre Managers

Introduction to Contact Centre Management Contact Centre Management Fundamentals Designing a QA Framework Live Chat for Managers Developing Effective Team Leaders

Workforce Optimisation (WFM)

WFM Essentials WFM for Team Leaders Real Time WFM

Customer Experience (CX)

CX Management Fundamentals Customer Journey Mapping CX for Team Leaders

Culture & Wellbeing

Customer-Focused Culture Mental Health / Resilience

Courses by length

Essentials · 3 hours

Phone Customer Service Frontline / Retail / Hospitality Reception / Front Desk Public Sector Service Tech Support / Helpdesk Inbound Phone Sales Outbound Sales Customer-Focused Culture

Foundations · 2 x 3 hours · half-day onsite

Phone Customer Service Frontline / Retail / Hospitality Reception / Front Desk Public Sector Service Tech Support / Helpdesk Inbound Phone Sales Outbound Sales Collections (Phone)Retention

PRO · 3 x 3 hours · one day onsite

Phone Customer Service Frontline / Retail / Hospitality Reception / Front Desk Public Sector Service Tech Support / Helpdesk Inbound Phone Sales

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Introduction to Contact Centre Management Training Course

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Customer service, contact centre and CX training for teams across Australia, New Zealand and the Asia Pacific. Live online or onsite at your workplace.

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About CX Skills

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Every course is live and instructor-led: online via Zoom from anywhere, or onsite at your workplace in Australia, New Zealand and the Asia Pacific.

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