Quality Assurance for Contact Centres

Not sure which length?

Essentials covers the core skills. Foundations adds scenario practice. PRO goes deepest, with advanced techniques.

Upcoming public courses →Ask us which suits your team

Choose how your team learns

Public CoursesJoin a scheduled small-group class
Live OnlineInstructor-led, delivered via Zoom
Private TrainingYour team only, tailored if you need it
Corporate ProgramsMulti-course programs for larger teams
Self-Paced OnlineLearn anytime, with team dashboards
Accredited TrainingNationally recognised qualifications

Training your whole team?

We run any course privately for your team, at your premises or online, and can tailor it to your systems and customers.

Private & custom training →Talk to us

Train anywhere

Live onlineJoin from anywhere via Zoom
At your premisesOnsite, on dates that suit you
Self-pacedLearn anytime, on any device

Training by city

AdelaideSouth Australia
BrisbaneQueensland
HobartTasmania
MelbourneVictoria
PerthWestern Australia
SydneyNew South Wales

Not in one of these cities?

Every public course runs live online, so your team can join from anywhere. For private training, we come to you.

See upcoming dates →Ask about onsite training

Who we are

About CX SkillsBuilt by contact centre operators
Trainers & PartnersThe practitioners who teach
Our CustomersOrganisations we’ve trained

Why CX Skills

Customer TestimonialsWhat participants say
National AccreditationHow accredited training works
ACXPA PartnershipMembers save 25% on public courses
Training ROI CalculatorShow the return before you train

Our trainers

Daniel OrdContact centres & CX
Simon BlairService & sales
Justin TippettContact centre management
Marc CarriereTeam leaders
Nathan BurkeLeadership

Partners

Call Design
Humind

4.9/5 from verified reviews · Trusted by 400+ organisations

Read the reviews →Terms and Conditions

About

Who we are

About CX Skills Trainers & Partners Our Customers

Why CX Skills

Customer Testimonials National Accreditation ACXPA Partnership Training ROI Calculator

Our trainers

Daniel Ord Simon Blair Justin Tippett Marc Carriere Nathan Burke Call Design Humind Terms and Conditions

Courses by topic

Customer Service

Phone Customer Service Frontline (in-person)Reception / Front Desk Technical Support / Helpdesk Public Sector Complaints Handling Training Managing Difficult Customers Live Chat Email

Sales & Collections

Inbound Phone Sales Outbound Sales Collections Customer Retention

Call Centre Agents

All call centre agent courses

Call Centre Team Leaders

Contact Centre Coaching PRO Team Leader Development Pathway How to be a Great Team Leader WFM for Team Leaders CX for Team Leaders

Call Centre Managers

Introduction to Contact Centre Management Contact Centre Management Fundamentals Designing a QA Framework Live Chat for Managers Developing Effective Team Leaders

Workforce Optimisation (WFM)

WFM Essentials WFM for Team Leaders Real Time WFM

Customer Experience (CX)

CX Management Fundamentals Customer Journey Mapping CX for Team Leaders

Culture & Wellbeing

Customer-Focused Culture Mental Health / Resilience

Courses by length

Essentials · 3 hours

Phone Customer Service Frontline / Retail / Hospitality Reception / Front Desk Public Sector Service Tech Support / Helpdesk Inbound Phone Sales Outbound Sales Customer-Focused Culture

Foundations · 2 x 3 hours · half-day onsite

Phone Customer Service Frontline / Retail / Hospitality Reception / Front Desk Public Sector Service Tech Support / Helpdesk Inbound Phone Sales Outbound Sales Collections (Phone)Retention

PRO · 3 x 3 hours · one day onsite

Phone Customer Service Frontline / Retail / Hospitality Reception / Front Desk Public Sector Service Tech Support / Helpdesk Inbound Phone Sales

Ways to learn

Formats

Public Courses Live Online Private Training Corporate Programs Self-Paced Online Accredited Training

Locations

Live online At your premises Self-paced Adelaide Brisbane Hobart Melbourne Perth Sydney

Contact Upcoming public courses

Loading view.

Courses
Quality Assurance for Contact Centres

Views Navigation

Course Views Navigation

List

Today

Select date.

Filter Courses:

By Trainer

Job Role Suitability

Total DURATION of the Course

Number of Sessions

Delivery Format

Cost ($)

$0 - $8059.50

December 2026

Thu 3

2 sessions: Thu 3 and Fri 4 December 2026, 12:30–5:00pm AEDT

December 2026 Quality Frameworks for Contact Centres

Online via Zoom

Price: $1,097.00 AUD ex GST

Design, build, implement and improve a quality framework that lifts every customer conversation, in this 2 × 4.5-hour live online course with Daniel Ord, Thursday 3 and Friday 4 December 2026.

Learn more and get tickets >

March 2027

Thu 4

2 sessions: Thu 4 and Fri 5 March 2027, 12:30–5:00pm AEDT

March 2027 Quality Frameworks for Contact Centres

Online via Zoom

Price: $1,097.00 AUD ex GST

Design, build, implement and improve a quality framework that lifts every customer conversation, in this 2 × 4.5-hour live online course with Daniel Ord, Thursday 4 and Friday 5 March 2027.

Learn more and get tickets >

Previous Courses
Today

Customer service, contact centre and CX training for teams across Australia, New Zealand and the Asia Pacific. Live online or onsite at your workplace.

hello@cxskills.com.au
+61 3 9008 7287
Contact us

Courses

Customer service
Customer experience (CX)
Sales & retention
Call centre
Call centre agents
Team leaders
Contact centre managers
Workforce optimisation

Ways to train

Upcoming live courses
Public courses
Private team training
Corporate programs
Self-paced online
About CX Skills

How we deliver

Every course is live and instructor-led: online via Zoom from anywhere, or onsite at your workplace in Australia, New Zealand and the Asia Pacific.

Choose a ready-made course or have one designed for your team.

Official training partner of ACXPAPrograms aligned with industry standards and best practice

HOME
About Us
Training Courses
Training Formats
By Duration
Locations
- Online Training
- At Your Premises
- Adelaide
- Brisbane
- Hobart
- Melbourne
- Perth
- Sydney
Contact
Upcoming Public Courses >