With COVID making it difficult to plan onsite events for the foreseeable future, all of our training courses have been updated to be delivered online via Zoom. Whilst a few years ago online training was the last thing on our mind, the COVID pandemic has obviously forced change upon us all and being online for work, play and learning has certainly become normal for the majority of us.
After some initial reservations on how well online training would work, over time as we’ve all become accustomed to online and we’ve made a number of changes to our courses to optimise them for online delivery, we’ve genuinely become to enjoy it with online learning offering a range of benefits as we’ve outlined below.
Whilst we have become converts, most importantly, it’s what our customers think and our Customer Testimonials have confirmed that online training via Zoom is popular and effective – we averaged 4.9 out of 5 stars across all our online courses in 2021!
Daniel was a fantastic, energetic and engaging presenter. This course starts at the beginning and provides a great foundation for what you need to manage a successful contact centre.
The course is excellent at identifying key metrics to measure performance and more importantly what metrics should never be targeted. As a newcomer to the CCM game, I learnt a lot and can’t wait to put it into practice. Highly recommend.
Simon conducted an extremely comprehensive Customer Pro Training. His knowledge was incredibly impressive and I’m very grateful to have taken away so many new skills.
Simon gave valuable advice for not only how we communicate with customers but also with family, friends and strangers. I will definitely be applying my new learning in everyday life.
From the outset of communicating with Marc to book the course, he was friendly, professional, and very accommodating to our needs which were greatly appreciated.
We had the privilege of being able to have Marc in-house to deliver the course in person for myself and one of my supervisors and Marc did a fantastic job of combining and delivering his ‘How to create amazing team leaders’ and ‘How to be an amazing team leader’ courses, keeping the content relevant and engaging for both of us.
The tools and resources provided will certainly add value to any call centre leaders/managers and give an excellent framework to help build, sustain and continue to develop a strong leadership team within a call centre.
For anyone new to a TL role or for those looking to know how to better develop their TL’s (and identify traits of future TL’s) I would highly recommend Marc’s courses and will look to use them again in future.
A great course that supports Call Centre managers, no matter what their experience!
Strongly encourage anyone who manages a Call Centre, or has a Call Centre in their department to sign up and take this course! You won’t regret it.
Daniel has an amazing ability to connect with people. He is very personable, and has this amazing ability to bring training content to life!
All our training courses are now available online for delivery via Zoom – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
Want to talk to someone? Call us on +61 3 9008 7287
Covering Face-to-face, phones and emails, this February 2023 Customer Service Reception PRO course is suitable for all businesses.
Supercharge your employee's customer service skills with our February 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The February 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all employees and industry sectors.
Arm your employees with essential workplace resilience skills in this 3-hour online course delivered in February 2023 by global expert Workplace Wellness expert Nant Nissen - suitable for all employees!
The February 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
The gold standard of customer experience courses delivered live by global expert Daniel Ord - for anyone serious about learning CX.
Learn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day February 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour February 2023 online course suitable for all customer-facing employees.
Improve your sales conversions and customer engagement in this February 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
Fast track your customer experience skills in our February 2023 Introduction to CX Course - suitable for busy managers and executives wanting to learn more about Customer Experience.
Learn global best practice contact centre management skills applicable to any inbound contact centre in this 16 hours (4 x 4-hour sessions) online training course delivered by global expert Daniel Ord.
The gold standard of customer experience courses delivered live by global expert Daniel Ord - for anyone serious about learning CX.
Supercharge your employee's customer service skills with our November 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Empower your employees with critical workplace resilience skills in this 3-hour online course delivered by global expert Nant Nissen - suitable for all employees.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2022 online course suitable for all customer-facing employees.
Accelerate your inbound phone sales conversions by upskilling your sales employees in our 3-hour Inbound Sales November 2022 Booster Course.
Fast track your customer experience skills in our November 2022 Introduction to CX Course - suitable for busy managers and executives wanting to learn more about Customer Experience.
Give your Team Leader superpowers in this November 2022 How to BECOME an Amazing Call Centre Team Leader training course delivered over 3 x 2.5-hour live Saturday morning sessions).
The November 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Accelerate your inbound phone sales conversions by upskilling your sales employees in our 3-hour Inbound Sales October 2022 Booster Course.
Improve your sales conversions and customer engagement in this October 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
The October 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Supercharge your employee's customer service skills with our October 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Learn the framework to develop amazing Call Centre Team Leaders in this October 2022 course delivered over 3 x 2.5-hour Saturday morning sessions.
Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our October 2022 online course delivered by global expert Daniel Ord.
Upskill your employees to better manage stress and improve their health in the October 2022 Workplace Resilience for Customer Service employees training course.
Supercharge your employee's customer service skills with our September 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (1 x 3-hour session each week) suitable for all phone-based and frontline staff.
Accelerate your inbound phone sales conversions by upskilling your sales employees in our 3-hour Inbound Sales September 2022 Booster Course.
The September 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
The September 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn the basics of Call Centre Workforce Management in this one-day September 2022 WFM for Contact Centre Team Leaders training course.
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) September 2022 online training course delivered by global expert Daniel Ord.
Fast track your customer experience skills in our September 2022 Introduction to CX Course - suitable for busy managers and executives wanting to learn more about Customer Experience.
Supercharge your employee's customer service skills with our August 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (1 x 3-hour session each week) suitable for all phone-based and frontline staff.
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team in this August 2022 Employee Engagement Activities for Managers workshop.
Learn the essentials of Workforce Management for Call Centres & Retail in this 3-day August 2022 WFM for Practitioners training course.
The August 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Learn the framework to develop amazing Call Centre Team Leaders in this August 2022 course delivered over 3 x 2.5-hour sessions.
Improve your sales conversions and customer engagement in this August 2022 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
Give your Team Leader superpowers in this August 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).