This August 2022 CREATE Amazing Call Centre Team Leaders course sets out the training structure, tools and resources Call Centre Managers need to provide Call Centre Team Leaders with a very clear understanding of their role and equip them with the practical skills needed to effectively lead their teams to consistently achieve their team targets and KPIs.
It will also reduce the time it takes your frontline team members to become more productive, so you can finally say goodbye to the stress and frustration of regularly missing your goals and targets!
Ask yourself this:
If you’ve answered yes to one or any of these questions this August 2022 CREATE Amazing Call Centre Team Leaders training course is for you!
Designed for people responsible for running contact centres (e.g. Call Centre Managers), this August 2022 CREATE Amazing Call Centre Team Leaders course will change the performance of your contact centre by creating your own training process that equips Contact Centre Team Leaders with the skills and tools needed to effectively manage and coach their teams.
Delivered over three weeks with 3 x 2.5-hour workshops each week (so a total of 7.5 hours of live training), the workshops and easy-to-customise tools and resources show you how to develop your internal Team Leader Training Program to create amazing leaders who coach, nurture and lead winning teams that regularly hit their targets and KPIs.
This August 2022 CREATE Amazing Call Centre Team Leaders training course with its 18 easy-to-customise tools, resources and templates provide the perfect platform for those responsible for running contact centres who want to develop their own customised Team Leader Training Program.
The opportunity to take new or experienced Team Leaders through the same concepts and tools is extremely valuable and will change the performance of your contact centre by finally equipping Team Leaders with the skills and tools needed to effectively manage and coach their teams.
The course also works for individual leaders looking to broaden their leadership tools and future leaders ready to grow.
It is especially suited to:
We have built this Create Amazing Call Centre Team Leaders training course to enable Call Centre Managers with the time to learn and apply their new-found skills in-between sessions, so the program is delivered over 3 weeks with a 2.5-hour workshop each Wednesday afternoon.
Each 2.5-hour workshop includes time to learn the skills and resources and all workshops are delivered live by Australia’s leading Team Leader Coach and Mentor, Marc Carriere.
Lessons and resources that bring clarity and deep understanding of your purpose and the reasons why you and your Team Leaders and team members want to achieve continued and sustained success.
Lessons and resources to identify the key traits, characteristics and practices of amazing Team Leaders to get the right person to begin with, who clearly understands their role and responsibilities.
Lessons and tools that provide the structure and accountability to ensure Team Leaders are spending the time needed each day to effectively manage and leading their teams – especially underperformers!
Lessons and tools for creating easy to follow Call Structures with the right steps and proper sequence to follow that are easy for Team Leaders to coach team members on to increase their success.
Easily and effectively monitor and score team members’ calls with an easy-to-customize Scoring Tool that identifies areas to praise and deficiencies that need to be corrected with further individual training.
Lessons and resources for effectively providing corrective and nurturing feedback that identify positive aspects of calls to praise and deficiencies Team Leaders can work on with team members.
Lessons and Templates for conducting Team Leader and Team Member Skills Audits to identify those areas Managers and Team Leaders need to focus on to get the most out of their team.
Lessons and templates for developing Team Leader and Team Member Coaching Plans outlining coaching roadmaps for areas of improvement, who delivers coaching and when it’s delivered.
In addition to the 7.5 hours of live facilitated training sessions, by purchasing this August 2022 CREATE Amazing Call Centre Team Leaders training course you also receive the benefits below:
6 MONTHS UNLIMITED ACCESS TO THE CREATE AMAZING CALL CENTRE TEAM LEADERS ONLINE COURSE – ($1,497 USD Value)
Unlimited access to all the Modules, Lessons and Resources for developing amazing Team Leaders for 6 months that allows you to review all the sessions we’ll conduct together to reference whenever you want to review any aspect of the program.
18 RESOURCES, TOOLS AND TEMPLATES ($1,825 USD Value)
Easily customized Resources, Tools and Templates for Contact Centre Managers and Team Leaders to use to lead their teams to regularly achieve (or even exceed) their monthly Targets and KPIs including The 7 Pillars For Creating Amazing Team Leaders Workbook.
15 BONUS MICRO TRAININGS ($975 USD Value)
Bonus Micro Training videos covering topics such as: 3 Traits You Must Find When Hiring Team Leaders, 15 Essential Habits of Amazing Team Leaders, How Managers and Team Leaders Can Improve Feedback Practices AND MANY MORE!
By completing the August 2022 CREATE Amazing Call Centre Team Leaders training course you will learn a practical, proven and easy-to-implement Team Leader Training Process (developed in the trenches – Not Theory or PowerPoint ‘Fluff’) with 18 easy-to-use and customise Resources and Tools to create truly amazing Team Leaders with:
So you can finally say Goodbye to the stress and frustration of missing your goals and targets and concentrate on other critical areas of the business!
The August 2022 CREATE Amazing Call Centre Team Leaders training course is delivered over 3 x 2.5-hour sessions (one session per week) with exact dates and times below enabling you to plan ahead.
While this August 2022 CREATE Amazing Call Centre Team Leaders training course has traditionally been delivered on-site/in-person, with the arrival of COVID we’ve now adapted this course to be delivered online via ZOOM teleconferencing.
Delivered over three weeks, the 2.5-hour sessions are held on Wednesday afternoons to allow you plenty of time to attend to normal duties while developing your newfound leadership superpowers.
If you’d rather have the course delivered in-person on your premises please refer to our private training options >
Starting in his early 20s as a direct salesperson Marc began specializing in lead generation, telesales and appointment setting. And with the help of mentors and his natural ability, quickly became recognized as a direct marketing and call centre expert.
Over the past 35 years, Marc has provided call centre consulting and training services to a wide variety of B2B and B2C companies in Australia, Canada, Fiji, México, The Bahamas, the United Kingdom and the United States of America.
With his worldwide experience managing call centre teams who have won 3 Silver and 3 Gold ‘Ardy’ Awards, mentoring and coaching Call Centre Managers and Team Leaders and having owned a call centre himself, Marc is well aware of the difficulties call centres face in consistently meeting their targets and KPIs.
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We’re an accredited supplier of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your Create Amazing Call Centre Team Leader training is in good hands.
The August 2022 CREATE Amazing Call Centre Team Leaders training course facilitated live by Marc Carriere is just $1,297 ex GST for 7.5 hours of facilitated learning delivered over 3 x 2.5-hour workshops.
The price includes:
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