Workplace Resilience Essentials Course
$247 AUD per employee
Mental and Emotional Resilience training is no longer a ‘nice to have’, but rather an essential part of any workplace training program for any team member, within any area of the organisation.
Putting on a brave face or mask for every customer and colleague each and every day has been commonplace now for many, many years, however, as we’ve seen far too often, this is not sustainable and it quickly becomes exhausting leading to a variety of challenges, both personally and professionally.
Employees can often deal with hundreds of internal and external customer interactions a day, whether that be across a counter, in the office or on the phone. If even one of those interactions is demeaning or detrimental, there can be a number of consequences that can impact the employee’s state of mind and attitude, causing a negative impact on any business.
Years of training have taught us to keep the customer happy no matter what. While we do want to keep our customers and clients happy, we also need to ensure our team members are happy, healthy and able to respond to any situation in a sustainable and healthy way that suits them.
Experiencing a rude or abusive customer or colleague and expecting your team members to continue smiling and carrying on is no longer standard workplace practice. It’s crucial for the success of any organisation to skill both themselves and their team to improve all areas of health and wellbeing in the workplace.
With the changes and challenges over the last few years, your team are already experiencing their own stresses and uncertainties. Add to that, a range of increasing external pressures such as customers who are under more adversity than ever with the rising cost of living, stock shortages, freight delays, long queues, workplaces typically under-resourced because of labour shortages and more. It’s the proverbial perfect storm.
The cost of low resilience on your business
A consistent lack of wellbeing and resilience leads to numerous mental and emotional health challenges, physical health concerns, and burnout to name just a few. This has a direct bearing on productivity, absenteeism and engagement.
The Human Rights Commission reported that “work pressure accounts for around half of all claims and harassment and bullying for around a quarter of claims” and “Preliminary research shows that Australian businesses lose over $6.5 billion each year by failing to provide early intervention/treatment for employees with mental health conditions”
It is estimated that “a total of 3.2 days per worker are lost each year through workplace stress” and “stress-related workers’ compensation claims have doubled in recent years, costing over $10 billion each year.
Mental and Emotional Resilience is just one part of the workplace well-being pie but its impact is significant with “25% of workers taking time off each year for stress-related reasons”.
In this climate of record-low unemployment, employees that are not equipped with resilience skills are also much more likely to leave the organisation, adding significant costs and stresses to your business.
Why invest in workplace resilience training?
For your employees, poor mental and emotional resilience skills can lead to longer-term mental and emotional health challenges, which can then further lead to physical health issues.
The physical health issues then add additional stress, and this can be a difficult cycle to break.
This obviously takes a toll on the employee directly, but it also adds pressure on other employees and ultimately your business.
The Workplace Resilience Essentials course equips your employees with wellbeing strategies to build resilience along with tools and tips that can be applied daily, enabling your employees to deal with any situation in a healthy and professional way.
Why you need to act now
The good news is this course is one of the first lines in prevention to mitigate the risks of poor mental and physical health for your business. By Investing in your team’s health now, you can help avoid costly issues in future and importantly, ensure your employees have the skills to improve their life both inside and outside of the office.
The Workplace Resilience Essentials course helps equip your team with skills and strategies to deal with situations as they arise, enabling them to respond to each situation, instead of reacting to what’s happening around them.
We all know the workplace has changed, and along with it, it’s introduced a variety of new challenges which is why investing in preventative measures now is a great strategy to ensure the ongoing health of your team.
What you’ll learn in our Workplace Resilience Essentials Course
Challenging situations are becoming more common and knowing how to handle your response to ongoing challenges at work can make all the difference between an employee who is satisfied at work and one that is becoming negatively impacted within their work environment.
Fortunately, resilience skills and strategies can be learned and this 3-hour workshop will teach employees the core fundamentals of resilience.
It’s a practical workshop full of strategies and techniques to empower participants with the skills to bounce back quickly and improve their coping and self-management skills across a range of different scenarios.
Who is this course suitable for?
The Workplace Resilience Essentials Course is specifically designed for any employee/team member who is dealing with internal or external customers on a regular basis and needs to learn the skills to strengthen their resilience.
Whilst sometimes there can be obvious signs that someone is under pressure and struggling, we know mental health manifests itself in a number of different ways, making this training, in particular, essential for all employees whether there are obvious signs of distress or not.
Typical roles include:
- Customer Service staff
- Retail workers
- Office/administration workers
- Warehouse workers
- Contact centre employees
- Account managers
- Hospitality Workers
Workplace Resilience Essentials Course Outline
5 Core Modules across 3 Hours of Live, Facilitated Learning
The Workplace Resilience Essentials Course includes five modules (listed below) that will teach your employees how to build resilience. The workshop is delivered in a 1 x 3-hour live online session.
1. What is resilience
This module includes gaining an understanding of where resilience comes from and how we can build it within ourselves. Employees will also learn strategies on to deal with irate customers, difficult situations, and challenges in the workplace. These are life skills that will benefit your team both professionally and personally.
2. How to create an environment to physically foster resilience
Having a greater sense of self-awareness equates to a greater capacity to undertake challenging situations and to adapt to adversity at any time. In this module, we learn tools to increase self-awareness and how to adapt to your immediate surroundings to help build your resilience. Whether your team works from home or in the office, creating an environment that contributes to well-being and resilience is both efficient and effective.
3. How to use your mind to build resilience
Having the ability to use your mind to guide your behaviour no matter what the challenge is an exceptional skill for any team member to have. In this module, we teach some proven strategies on how to use your mind to influence any situation, including how to work with your mind to create a more positive outcome in any situation. A skill that any business will benefit greatly from.
4. How to build a strong emotional base
Like any structure, building a strong base/foundation is crucial to weathering any storm. In this module, we teach participants strategies on how to improve their emotional base and how to respond to challenges as opposed to reacting to them. Understanding how to choose the most appropriate and most effective response in any situation will enable your team member to move through challenging situations with comfort and ease.
5. How to pull it all together
We’ll help employees understand the skills and strategies they need to succeed in the workplace, and how to implement them on a day-to-day basis whether they are working from home or in the office.
Having the knowledge and confidence to deal with any situation that arises will empower your team to move through the day in the most effective and productive way.
In summary, we ensure your employees have everything they need to apply their new skills in the real world!
The Workplace Resilience Essentials course has been specifically designed to be delivered online over 1 x 3-hour session enabling you to easily schedule your employees with only a minimal impact on your operations whether they are working on the frontline, in the office, on the phone or working from home.
No downtime travelling to and from the course and more cost-effective than onsite training that saves you money!
The Zoom or Teams link will be sent to all course participants prior to the course commencing.
The online course is available for public or private delivery with the differences explained below.
For those specifically looking for onsite training, it’s also an option! Please refer to our Private Courses section below.
Private and Public Training Options Available
The Workplace Resilience Essentials Course is available publicly (with others) or privately (just for your business) with the differences outlined below.
The public Workplace Resilience Essentials Course is delivered as one 3-hour session via ZOOM, and tickets are available for anyone to purchase. This is perfect for smaller numbers of employees (you can purchase a minimum of 1 ticket) so you can spread your training out to minimise operational impacts, and it can also be beneficial to hear from, and connect with others from outside your immediate workplace.
The times and dates are fixed enabling you to plan ahead – If you would like to have more flexibility on the dates, times and content refer to our private delivery options.
View upcoming public course dates at the bottom of this page!
Whilst the public courses can be a great solution for small numbers, sometimes you need more flexibility with the dates and times or you’d like to train entire teams, workplaces etc.
Our private courses are more cost-effective for larger groups and you can also choose the dates, times and duration of the workshop to suit your business and as it’s only your employees, it can allow for more in-depth discussions that specifically relate to your workplace.
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service, workforce optimization and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're an accredited training provider of the Australian Customer Experience Professionals Association (ACXPA) and we are proudly Australian owned and operated.
We’re grateful to have been trusted by hundreds of customers and we’re proud of the amazing customer testimonials we’ve received so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
Pricing and Payment Options
The Workplace Resilience Essentials Course facilitated live is $247.00 AUD ex GST per employee.
Tickets to our upcoming public courses (see available dates at the bottom of this page) can be purchased instantly with a credit card or you can request an invoice at checkout (the invoice must be paid prior to the course commencing).
- Save 15% if you purchase 3 or more tickets in the same transaction
- If you’d like to train your whole team in a private session, please contact us for further information, available dates and pricing.
Want to Save 25% off all CX Skills Courses?
Members of the Australian Customer Experience Professionals Association (ACXPA) save 25% off all CX Skills courses for a full 12 months!
With annual memberships starting from just $197, it can be a great way to save money now on your training, plus, you'll gain access to a host of powerful membership benefits for your employees and business.