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HOME
About Us
About CX Skills
Trainers & Partners
Individuals
Daniel Ord
Simon Blair
Justin Tippett
Nant Nissen
Marc Carriere
Nathan Burke
Ingrid Maynard
Saul Wajntraub
Companies
Call Design
Humind
Our Customers
Customer Testimonials
National Accreditation
ACXPA Discount
Terms and Conditions
Courses
By Category
Customer Service (View All)
Reception/Admin/Office
Reception
Essentials
Reception
PRO
Service Experience Essentials
Customer Service Foundations
Email Customer Service
Managing Difficult Customers
Retail & Hospitality
Retail Sales & Service
Essentials
Retail Sales & Service
PRO
Retail and Hospitality
Foundations
Tech Support/Helpdesk
TechSupport/Help Desk
Essentials
Tech Support/Help Desk
PRO
Tech Support/Help Desk
Foundations
Service Experience Essentials
Call Centre (by role)
Employees/Agents
Team Leaders
Managers
Customer Experience (CX)
Introduction to CX Management
CX Management Fundamentals
Customer Journey Mapping
Sales Training Courses
Inbound Phone Sales
Essentials
Inbound Phone Sales
Professional
Inbound Phones Sales
Foundations
B2B Outbound Sales
Workforce Optimisation
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Advanced
Managing Difficult Customers
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Essentials
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Professional
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Managing Difficult Customers
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Customer Service (General)
Customer Service
Essentials
Customer Service
Professionals
Customer Service
Foundations
Service Experience Essentials
Customer Service
Excellence
Omnichannel Service
Email Customer Service
Live Chat Customer Service
Managing Difficult Customers Course
Contact Centre Team Leader
Contact Centre Coaching Pro Course
Introduction to Contact Centre Management
How to Assess and Coach Employees
How to Lead and Manage Employees
How to be a GREAT Call Centre Team Leader
Building Culture and Leading a Team
Contact Centre Managers
Introduction to Contact Centre Management
Contact Centre Management Fundamentals
How to Assess and Coach Agent Performance
How to Lead and Manage Contact Centre Employees
Contact Centre Coaching Pro Course
Design a Quality Framework
Live Chat for Managers
How to Develop Effective Call Centre Team Leaders
Building Culture and Leading a Team
Customer Experience (CX)
Introduction to Customer Experience
CX Management Fundamentals
Customer Journey Mapping
Workforce Optimisation/WFM
WFM for Team Leaders
WFM Essentials
Real Time WFM
Workplace Mental Health Training
General Management
Building Culture and Leading a Team
By Course Type
Essentials (3 Hours)
Customer Service (Phone)
Service Experience
Inbound Phone Sales
Reception Customer Service
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PRO (3 x 3-Hours)
Customer Service (Phone)
Customer Service (Reception)
Customer Service (Retail & Hospitality)
Customer Service (Tech Support/Helpdesk)
Inbound Sales
Workplace Resilience
Foundations (3 x 3-Hour)
Customer Service
Inbound Phones Sales
Retail/Hospitality Sales & Service
Technical Support & Help Desk
By Trainer
Daniel Ord
Simon Blair
Nant Nissen
Justin Tippett
Marc Carriere
Call Design
Humind
TRAINING OPTIONS
Public Training Courses
Private/Customised Courses
Online (live) Courses
Online (self-paced) Courses
National Accreditation
Locations
Online Training
At Your Premises
Adelaide
Brisbane
Hobart
Melbourne
Perth
Sydney
Contact
ALL Upcoming Courses