Building Culture and Leading a Team
Laying the Platform for High-Performance Team Leadership
$1,697 AUD per person
Building culture and leading a team is a critical skill for anyone in charge of employees whether you’ve just started your career or are getting toward the end.
In a contact centre environment, for example, over 75% of managers started their career on the phones so it’s not uncommon for managers to have received little to no training in these crucial skills. Most training tends to focus on the technical skills and managers are often left to work things out on their own when it comes to building a culture and leadership skills.
But the good news is these are skills that can be learnt and they will make a massive difference to your workplace with improved engagement and productivity directly impacted.
The Building Culture and Leading a Team training course introduces leaders to the key concepts that will equip them to drive high performance in their teams. The concepts used are deliberately simple to be easily applied in the workplace and contain language hooks that leaders can use to align goals and achieve real collaboration.
Designed for frontline and mid manager levels, but useful for all leaders both new and experienced, this program will change the performance of your team through a focus on connecting with their people and prioritisation of their time.
Delivered over six weeks with one, 3-hour workshop each week (so a total of 6 workshops and 18 hours of live training), the workshops step leaders through the 6 focus areas of high-performance leadership including:
- Building Relationships
- Having the Right Conversation
- Motivating My Team
- Planning & Prioritising (Getting stuff done)
- Mindset and Running Great Meetings
- Change Leadership Through Clear Communication
Who is this course suitable for?
The Building Culture and Leading a Team training course provides the perfect platform for all leaders, emerging leaders and leadership teams.
it is suitable for individual leaders to learn the skills to become a better leaders and it can also be a great tool to take your entire leadership through to drive business-wide cultural change.
It is especially suited to:
- New Leaders (e.g. Team Leaders, Supervisors, Managers etc) that are responsible for managing employees.
- Senior managers responsible for managing a leadership group.
- Recently promoted leaders who want to sharpen their skills and create a high-performing team.
- Long term leaders ready for a reset
What will I learn?
The Building Culture and Leading a Team training course provides the basic tools for any leader to achieve high performance.
Participants will come away with a set of specific tools and language hooks to maximise their effectiveness and ability to lead their team effectively.
Sharing easily applied, proven leadership techniques that drive high performance is where this program will help set your leaders up for success.
6 Powerful Modules
We have built this Building Culture and Leading a Team training course to enable leaders time to learn and apply their new-found skills in-between sessions so the program is delivered over 6 weeks 1 x 3-hour workshop each week.
Each 3-hour workshop includes time to practice and all the workshops are delivered live by Australia’s leading Frontline Leadership Coach, Saul Wajntraub.
1. Building Relationships
Successful teams have a leader who can harness all the different skills of the people in the team for the biggest collective benefit.
Constructive, useful, and enjoyable working relationships are the foundation a leader needs to establish and grow with each of their people. These relationships build by leaders taking a genuine interest in their people and understanding what motivates each of them.
Building Rapport and Trust and understanding people’s communication preferences are the key concepts used in this workshop.
2. Having the Right Conversation
Genuine and authentic conversations are the best way to create the clear communication needed to make sure everyone in a team is on the same page. When you have the right conversation, you will find it easier to get what you need done and importantly leave the other person feeling motivated by doing the task.
The second element to clear communication is the ability to structure the conversation so information flows both ways without creating tension or misunderstanding. Feedback is a valuable gift when given in a constructive way by someone who has your trust. Often confusion happens due to a lack of clarity and can soon turn to disagreement and dissatisfaction.
A conversation has 2 elements; asking questions and listening to responses. If you ask the right questions, listen attentively to the replies and then respond positively to this new information, your conversation will move towards a constructive outcome.
3. Motivating My Team
Your success as a leader will be determined by the quality and quantity of the work your team produce.
The leaders’ role is not to be great at doing the majority of tasks themselves but at ensuring that your team has the motivation needed to give their maximum effort and the support to complete tasks they may not have mastered.
Unlocking your teams’ discretionary effort is the key to leading a high performing team.
Motivation is a complex topic and we will focus this workshop on 3 elements:
- Who am I as a leader?
- How do I motivate my team?
- How do I have a conversation to manage performance?
4. Planning & Prioritising (Getting stuff done)
Increasing the effectiveness and efficiency of your daily activities through strategic planning and prioritising of tasks is vital to high performance.
We share 3 tools that allow you to determine what your priorities are and then how to get the most constructive action towards completing those priorities.
So much of our time is spent being busy working but then at the end of the day our ‘to-do list’ looks just as it did when the day began, if not longer. When we spend a small amount of time consciously planning the activities and outcomes we want from the day, we take control over where we invest our time and energy.
This control gives a focus that provides the clarity to prioritise the important tasks and gets the important stuff done!
Using the language of Big Rocks, the Urgent v Important matrix and Effort v Important matrix you will be able to quickly be clear on which tasks should be your priority. These tools can be used for planning but also in the moment to help prioritise what needs to happen…. now!
5. Mindset and Running Great Meetings
An effective meeting brings relevant people together to collaboratively progress towards an objective. Having a structure and plan for how a meeting will run will help to use meeting time effectively.
Our template for running effective meetings has 3 stages:
- Planning – How do I set the meeting up?
- Handling Dynamics- How do I manage the intention of the people in the meeting?
- Actioning and follow-up- How do I ensure we have action after the meeting to keep moving forward.
6. Change Leadership Through Clear Communication
The one constant a leader must negotiate to create and maintain a successful team is helping people transition to meet change.
Change presents in many forms, some at organisational level, some at a team level and some at an individual level. Change affects people differently and their ability to transition to a new normal is greatly affected by how supported they feel from their leader.
Everyone responds differently to change and our responses are personal and unique. As a leader, you have a great opportunity to positively influence how people cope and respond to change.
Change Leadership is the focus on how your people transition from an old process to a new one. Leading through Change is action-based.
What you say is important but the time you invest in your people understanding the impacts on them is pivotal in you successfully leading in times of change. Let’s look at how you lead people through change.
We focus on 2 areas:
- Transitions with BIll Bridges’ model
- 3 core skills
Optimised for online
While this Building Culture and Leading a Team training course has traditionally been delivered on-site/in-person, with the arrival of COVID we’ve now adapted this course to be delivered online via ZOOM teleconferencing.
Delivered over six weeks with just 1 x 3-hour session each week you’ll still have plenty of time to attend to normal duties while developing your new-found leadership superpowers.
If you’d rather have the course delivered in-person on your premises please refer to our private training options >.
About your facilitator
Saul Wajntraub is a leadership coach and facilitator who can support the improvement of your team’s performance.
Saul has positively changed the performance of leaders at all levels from Frontline to General Manager, from Blue Collar to Corporate, from New Leader to Experienced Professional. Saul gets results due to his:
- 10 years of experience in leadership coaching and design.
- Proven capability in designing and delivering leadership programs at the frontline and middle leader level for Australia’s biggest companies; Australia Post, Telstra and Yellow/White Pages.
- Also designed and delivered program for smaller companies and teams: Salmat, Securepay, Expedia, Transurban, Medibank, ARQ and WME.
- 20 years of experience in people leadership at various levels.
- Highly practical, use theory to build programs based on activity and practice.
- Ability to quickly understand your business and tailor solution design to suit.
Private and Public Options
The Building Culture and Leading a Team training course is available publicly (with others) or privately (just for your business).
The Building Culture and Leading a Team training course is delivered as 6 weeks of 1 x three-hour session per week (so a total of 18 hours of live training) via ZOOM and is open to the general public. You can purchase as little as one ticket plus you get the added benefit of meeting and learning from others in the industry (Great networking opportunity!).
The public courses have a lot of advantages including fixed times, dates and durations to enable you to plan ahead around diaries etc – If you would like to have more flexibility on the dates, times and content refer to our private options.
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training exclusively for your team to take them all on a leadership journey together.
Our private courses also enable you to choose the dates, times, duration and format of the workshops to suit your business as well as having the option for onsite training where COVID/travel restrictions allow.
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We’re one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google so you can rest assured your Phone Customer Service Booster training is in good hands.
Pricing and Payment Options
The Building Culture and Leading a Team Training Course facilitated live by Saul Wajntraub is $1,697.00 AUD ex GST per employee for 18 hours of live training. Tickets can be purchased instantly with a credit card or you can request an invoice at checkout.
- Save 15% if you purchase 3 to 7 tickets in the same transaction
- If you’d like to train your whole leadership team in a private session please contact us for further information and pricing.
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