Managing Difficult Customers – July 2021
via Zoom (Teleconferencing)Learn how to manage difficult customers in this 2 x 4-hour July 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
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$497
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Team Building Activities Workshop – July 2021
via Zoom (Teleconferencing)Learn the skills and gain the tools to boost employee engagement in our July 2021 Team Building Activities Workshop.
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$197
Introduction to Contact Centre Management – July 2021
via Zoom (Teleconferencing)Help upskill aspiring agents or new Team Leaders on our Introduction to Contact Centre Management July 2021 online course.
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$497
Customer Service Emails – July 2021
via Zoom (Teleconferencing)Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.
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$397
Quality Assurance for Contact Centres – August 2021
via Zoom (Teleconferencing)Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our August 2021 online course delivered by global expert Daniel Ord.
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$1797
Introduction to CX – August 2021
via Zoom (Teleconferencing)Fast-track your CX (Customer Experience) skills in this August 2021 online course delivered by global CX expert Daniel Ord delivered over 2 x 4-hour sessions.
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$797
Create Amazing Call Centre Team Leaders – September 2021
via Zoom (Teleconferencing)Gain the skills and access to 18 customisable resources in the September 2021 Create Amazing Call Centre Team Leaders training course delivered online over ZOOM.
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$997
Customer Journey Mapping Workshop – September 2021
via Zoom (Teleconferencing)Learn the skills to create Customer Journey Maps for your business along with other critical CX considerations.
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$197
How to Monitor and Coach Contact Centre – September 2021
via Zoom (Teleconferencing)Learn the skills to effectively Monitor and Coach Contact Centre agents in this September 2021 training course delivered by global expert Daniel Ord.
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$497