1. Courses
  2. via Zoom (Teleconferencing)
Today

Managing Difficult Customers – January 2022

via Zoom (Teleconferencing)

Learn how to manage difficult customers with confidence in this 2 x 4-hour January 2022 online course delivered by world CX & Contact Centre expert Daniel Ord.

Contact Centre Quality Assurance Training February 2022

via Zoom (Teleconferencing)

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our February 2022 online course delivered by global expert Daniel Ord.

Live Chat Customer Service Training February 2022

via Zoom (Teleconferencing)

The Live Chat February 2022 Customer Service course is for frontline agents handling live chat conversations with customers delivered over 2 x 4-hour online sessions facilitated by global CX expert Daniel Ord.

Customer Service Professionals (February 2022)

via Zoom (Teleconferencing)

Supercharge your customer service skills with our February 2022 Customer Service Professionals Training course with 9 hours of facilitated learning (delivered over 3-weeks) by Australia's top CX trainer.