1. Courses
  2. via Zoom (Teleconferencing)

Customer Service Professionals – February 2021

via Zoom (Teleconferencing)

Supercharge your customer service skills with our February 2021 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia's top CX trainer.


Customer Service Excellence – March 2021

via Zoom (Teleconferencing)

Our flagship customer service training course for frontline staff with 8 hours of facilitated training delivered by 2 x 4-hour sessions with global expert Daniel Ord.

Quality Assurance for Contact Centres – March 2021

via Zoom (Teleconferencing)

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our March 2021 online course delivered by global expert Daniel Ord.

Introduction to CX – April 2021

via Zoom (Teleconferencing)

Fast-track your CX (Customer Experience) skills in this April 2021 online course delivered by global CX expert Daniel Ord delivered over 2 x 4-hour sessions.