Technical Support and Help Desk Customer Service Training PRO Course

$498 AUD per person

New course for 2024!

Supercharge your Customer Support function!

The Technical Support and Help Desk Customer Service Training PRO course is a 9-hour training course (delivered over 3 x 3-hour virtual/online sessions or one-day onsite) designed to provide employees working in helpdesk, technical support or customer support roles with premium customer service skills.

The training goes way beyond traditional customer service training clichés such as ‘always smile’ or ‘ask the customer how their day has been’.

Rather, your employees will benefit from decades of experience to learn the most impactful behaviours needed to drive successful customer experiences in a customer support environment.

The skills taught align with the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards, leveraging the insights and assessment of over 50,000 phone calls to identify the five core competencies and 18 behaviours directly linked to positively impacting the customer experience.

The course teaches premium skills for customer support interactions that will enable employees to greet customers effectively, proactively identify needs and deliver solutions, communicate with energy & empathy, and farewell warmly and appreciatively.

Your employees will also learn and practice skills for handling customer objections, concerns, or issues, as well as the critical techniques for dealing with more aggressive or irate customers.

If you’re looking to improve the customer support experience for your business, this is the course for your business!

Customer Support Phone course
Technical Support and Help Desk Customer Service Training PRO

Technical Support and Help Desk Customer Service Training PRO course Fast Facts

  • Live, interactive 3 x 3-hour online/virtual training sessions (9 hours in total) or 1 x 8-hour onsite option.
  • Learn premium customer service & support methodologies and how to handle difficult customers.
  • Suitable for any employee dealing with customers over the phone in a help desk/technical support role (office/admin, call centre, support team, etc.).
  • Public and private training options available.
  • Facilitated LIVE (not self-paced or watching a video) by Australia’s top Customer Service and Tech Support trainer, Simon Blair!

Other training courses suitable for helpdesk/technical support employees include:

Built for online or onsite training!

This course is offered as both an online/virtual training session or onsite.

Online Option

The online version of this course is delivered via 3 x 3-hour sessions (9 hours in total) and is the preferred option for the majority of our customers as it enables us to keep the costs low, maximise learning in short, highly interactive and engaging sessions, and minimise the impact to your business.

The public online version is delivered on three consecutive days (1 x 3-hour session each day), or for private online training sessions, you can have more flexibility in the schedule that works best for your business.

Onsite Option

The Technical Support and Help Desk Customer Service Training PRO course can also be delivered onsite at your premises for private bookings. The onsite version is delivered in a single day (9 am to 5 pm).

Travel costs will apply depending on your location (as we don’t have trainers available in every state).

Online IT Customer Support course
Training can be conducted virtually or onsite.

Who should do this course?

IT help desk customer service training australia

The premium customer support skills we teach are applicable to all industries, products and services and are suitable for any employee who interacts with customers over the phone that requires customer support/assistance.

It’s perfect for new employees you want to equip with the right skills from the start or for existing employees you’d like to equip with premium skills.

Typical roles suitable for the Technical Support and Help Desk Customer Service Training PRO course include:

  • Technical support agents/employees.
  • Help desk agent/employees.
  • IT Helpdesk staff.
  • Call centre agents that handle technical enquiries/support.

If you are looking for a shorter option, we also have the Technical Support & Help Desk Customer Service Training Essentials course, a single three-hour course that teaches the core fundamentals.

Working in a customer support role can be challenging for your employees, so we’ve also got the Technical Support & Help Desk Customer Service Foundations course that is the same duration as this course but includes a focus on resilience and wellbeing skills as well as the technical skills for customer support.

Technical Support and Help Desk Customer Service PRO Course Modules

Delivered over nine hours of online training (3 x 3-hour sessions) or 8 hours onsite, the Technical Support and Help Desk Customer Service Training PRO course will teach your employees the premium skills that the most successful customer support employees in the world use to deliver superior customer experiences and efficient first contact resolution.

The skills taught are aligned with the Australian Contact Centre Quality Standards, consisting of five core competencies and 18 behaviours required to deliver great customer service support over the phone, whether it’s working from the office, contact centre or working from home.

The training consists of powerful demonstrations and practice in the premium behaviours, with seven key modules outlined below.

If you’d like to customise the course to spend more/less time on a particular module or include some other skills, please refer to our private course options further down the page.

Technical Support and Help Desk Customer Service Training professional course

Session 1

1. The Psychology of Customer Service & Support

This module sets the scene about what customers want and need when seeking customer support and workshops with participants on what makes a poor, average & superior tech or customer support experience.

We’ll teach your employees how to identify and understand the different types of difficult customers and what they need from their service experiences when they voice concerns.

This module also includes an exploration into the science behind emotions and how they can impact our brain chemistry and functions, which will help your employees better understand and manage challenging situations.

2. How to Engage

Your employees will learn how to create a strong first impression by showing strong empathy, ownership and intent and how to effectively managing expectations to build trust and confidence with customers that their technical issues will be resolved.

A range of tech & customer support call-type simulations will be run for both group demonstration and lots of individual practice in the use of the key skills and behaviours learnt to better engage customers.

Session 2

3. Needs Discovery

We’ll teach your employees the three critical discovery techniques (as used by the FBI) to more effectively identify, check and confirm the root cause of customer issues that are driving them to seek support and what is needed to resolve their enquiries in an efficient manner.

The trainer will demonstrate the techniques across a range of scenarios to highlight their effectiveness and efficiency in driving better conversations that result in improved insights and problem-solving.

Individuals will then practice extensively with each other to develop new habits and capabilities within the session.

4. How to Educate

Participants will learn how to proactively educate and inform customers with technical instructions, product, service & process information in a manner that maximises first contact resolution.

Clarity, Pacing, Pausing and consistent checks of understanding, comfort and suitability are the key skills and behaviours covered.

Session 3

5. How to Close

Staff will learn how to avoid those often awkward, clunky finishes to calls through a simple method of strong final checks, expressions of gratitude and thanks in a warm farewell that leaves a positive, lasting impression.

6. Handling Difficult Customers

This module includes an exploration of the science behind emotions and how they can impact our brain chemistry and functions.  We will help your staff better understand what is happening with emotional customers in real time and what is needed to validate and diffuse emotion effectively.

Participants will learn (and practice!) a powerful two-step method for dealing with those more challenging customer types that contact support/helpdesk areas with effective use of the most appropriate language, empathy techniques and actions required for better call outcomes.

7. Bringing it all together!

Your employees will have a chance to extensively practice their newfound customer support skills through role-playing end-to-end calls with each other.

This will enable them to build their confidence and embed some new call habits so they are ready to ‘hit the ground running’ and make an immediate impact in their roles and on your business.

About your Trainer, Simon Blair

The effectiveness of any training course is dependent on the skills and experience of the trainer and the Technical Support and Help Desk Customer Service Training PRO course is facilitated by Simon Blair, one of Australia’s leading Customer Service Trainers.

When he’s not training, Simon is the General Manager of Quality Insights for the Australian Customer Experience Professionals Association (ACXPA) so he lives and breathes what it takes to deliver great customer experiences all across Australia.

Simon is a father of 4 and lives in the Eastern Suburbs of Melbourne. His twin girls keep him busy running around following their footy careers (one is an AFLW footballer with Collingwood) and he has a great love of music.

He does land the odd corporate or private gig around town as an acoustic guitarist and singer belting out rock and pop classics.

He has great adventures with his partner Ines, loves the North Melbourne Kangaroos footy team and every now and then escapes into other worlds when playing Dungeon & Dragons with his mates. He likes to call himself a ‘cool nerd’.

Simon Blair trainer for Technical Support and Help Desk Customer Service Training PRO course
Simon Blair, one of Australia's leading customer service & technical support trainers!

Customer Testimonials for Simon Blair

About CX Skills

CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.

We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.

We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.

CX Skills Australia Training Courses
CX SkillsExcellentCX Skills5.0 Based on 33 reviews fromSee all reviewsTrisha BridgeTrisha Bridge ★★★★★ I recently had the privilege of attending Daniel Ord's workshop on "Managing Difficult Situations" hosted by Omni Touch, and it was nothing short of outstanding. Daniel's expertise and passion for the subject matter truly shine through in his teaching style, making it a transformative experience for all participants.From the moment the workshop began, Daniel's enthusiasm was infectious. He has an exceptional ability to convey complex concepts in an understandable and relatable way. I left the workshop with a profound understanding of how to navigate challenging scenarios, both in my professional and personal life.What truly sets Daniel apart is his commitment to engagement. Throughout the session, he encouraged active participation and created an inclusive atmosphere where questions and discussions were not just welcome but encouraged. It's evident that he genuinely cares about each participant's learning journey.The real-world examples and practical strategies shared during the workshop were invaluable. Daniel's ability to connect theory to practical application made the content highly relevant and actionable.The workshop was impeccably organized, and Daniel's presentation skills were top-notch. He kept the audience engaged and motivated throughout, making the entire experience enjoyable and enlightening.In conclusion, I cannot recommend Daniel Ord's workshops enough. If you're looking to enhance your skills in managing difficult situations, he is the go-to expert. Thank you, Daniel, for an enriching and eye-opening workshop. I eagerly look forward to attending more of your sessions in the future.If you're considering attending one of Daniel's workshops, don't hesitate – you won't be disappointed!Response from the ownerThanks so much for the lovely review Trisha! We're thrilled that you enjoyed the Managing Difficult Customers course and we are very lucky to have Daniel as one of our trainers - as you've articulated, we truly think he's the best in the business and testimonials such as yours certainly help confirm we are not alone in that thinking! For anyone reading this and considering the course, you'll find more information here: Angela CavallaroAngela Cavallaro ★★★★★ I highly recommend this training for anyone interested in a Customer Service role or wanting to improve their skills. Simon has a great understanding of what is required to achieve a high standard of Customer Service. I really enjoyed this training which was also delivered with a great sense of humour!Response from the ownerThanks Angela, Simon certainly has a great way of making learning fun! So glad you enjoyed the course and thanks for taking the time to leave a review! Kira DomanicoKira Domanico ★★★★★ Simon was great at delivering the course! I have learnt few essentials steps that have improved my confidence and the quality of my customer service! I highly reccomend his courses.Response from the ownerThanks Kira, great to hear you enjoyed the Customer Service Essentials course! We think Simon is pretty awesome so its always nice when people take the time to leave a review and let us know they also thought he was great! Alison JuchaAlison Jucha ★★★★★ The best course I have taken in 4 decades of customer service.Response from the ownerOh wow, thank you Alison! We really think Daniel Ord is the best customer service trainer in the world and we are very lucky to have him! We might be a little bias but we really think everyone who deals with customers should complete the Managing Difficult Customers course! Especially theses days with so much angst in the world with price increases, staff shortages, stock shortages etc! Thanks again for taking the time to leave a review 🙂 Yvonne BilneyYvonne Bilney ★★★★★ Great course delivery and awesome techniques to use with customers.Response from the ownerThanks Yvonne, managing difficult customers is never fun but its a whole lot easier when you are provided with the rights skills. Glad to hear you enjoyed the course! K MK M ★★★★★ Great Contact Centre Management course. The trainer, Daniel well explained how contact centres works and this is exactly what I needed for my role. It was also great to learn practices and experiences from other trainees as well. Daniel, thank you for the wonderful training. I really enjoyed the 4 days!Response from the ownerThanks Kyoko, Contact Centre Management really is a skill that can be learnt with some fundamentals that apply to all centres. Good luck with your contact centre management journey, it's a great job when armed with the right skills which you've now got! Joyi LuJoyi Lu ★★★★★ Great company to work with. Excellent training course with trainers that really bring the content to life!Response from the ownerThanks Joyi, it was a pleasure to have you on our Contact Centre Management Fundamentals course, your enthusiasm and passion is infectious! EloiseEloise ★★★★★ Fantastic virtual environment. Daniel who hosted our course was well articulated and engaging. I thoroughly enjoyed participating in this CX course and feel ready to apply the skills I gained.Response from the ownerThanks Eloise, thrilled you enjoyed the course and put the skills learnt into action! We look forward to hearing about your future successes 🙂 Raheel AlmasRaheel Almas ★★★★★ Highly Recommended!Todd JohnsonTodd Johnson ★★★★★ I've participated in several courses with CX Skills now, specifically with Daniel Ord as the instructor. Daniel has a wealth of knowledge around customer experience and his history in customer service is top notch. CX Skills has become my go to for my teams customer service and customer experience development.Response from the ownerThanks Todd, it was great to have you personally attend another one of our courses. You're right, we love working with Daniel as he's the best in the business with his experience, training style and passion a great combination. Thanks for the review and I look forward to seeing you on a course again in the near future when we train some of your frontline employees - Justin Sheree LaursenSheree Laursen ★★★★★ Training with CX Skills is always engaging and worth every cent. The team are helpful and the lessons are practical and easy to translate into the workplace.Response from the ownerThanks Sheree for taking the time to leave us a review and glad you enjoyed the course! Keira SmithKeira Smith ★★★★★ Attended the Introduction to Contact Centre Management course – found it extremely informative and left with a much better understanding of the world I'm about to step into! The course was well structured and Justin was a great teacher. His wealth of knowledge (and passion) absolutely shone through. Am keen to learn more!Response from the ownerThanks Keira, was great to meet you on the course and I wish you all the best with the new adventure and hearing about your progress! - Justin Jamie LeonardJamie Leonard ★★★★★ I did the management of contact centres four day workshop, it was fantastic! The facilitator was really engaging and explained everything from WFM to forecasting in a easy to understand manner. Highly recommend to anyone working in a contact centre environment!Response from the ownerAwesome Jamie, thanks for taking the time to leave a review. Daniel is certainly very knowledgeable and passionate about contact centres so thrilled to hear you got a lot out of the course. We really do believe if there was one course any call centre Team Leader or Manager should attend in their career this would be it! GVW IntranetGVW Intranet ★★★★★ I had a fantastic learning experience with the half day Journey Mapping course. Shane was our trainer and explained things thoroughly, used great practical examples and helped through the exercise when needed. He was very knowledgeable and engaging. The group size was not too big so everyone was able to contribute online. I feel confident to 'give a journey map a go' now, thank you. HelenResponse from the ownerThanks Helen, so great to hear. Journey Maps can often feel a bit daunting but when they are explained well and supported with some great examples it does give people the confidence they need to get cracking! Jim RoddJim Rodd ★★★★★ The Introduction to Contact Centre Management is an excellent course for those looking to understand contact centres from a helicopter view and benchmark their operations. From the fundamental pillars to critical KPIs and performance metrics that underpin almost every contact centre globally, Justin is personable and professional and speaks with authority on a topic he knows intimately.Response from the ownerThanks Jim for taking the time to provide a wonderful review. It was a pleasure having you and the team on the course. You've got a great team behind you so I look forward to hearing about your successes in the future as you roll out some of the new initiatives. - Justin Sam PetrouliasSam Petroulias ★★★★★ Justin offers such a wealth of knowledge and skills that can be applied to leaders in any business. Thank you Justin!Response from the ownerThanks Sam, was great to meet you on the Introduction to Contact Centre Managers course! Looking forward to staying connected and hearing about future successes with your career. Dirk van NoortDirk van Noort ★★★★★ Response from the ownerThanks Dirk for attending the Introduction to Contact Centre Managers course. Good luck with your new business venture! Rebecca GossRebecca Goss ★★★★★ We have done a few training courses now through Justin and the CX Group.In these sessions the facilitator has been Dan Ord and Dans knowledge of the Contact Centre world is second to none. This was great for us as we attended as a team to ensure that the training that we received was able to be applied across my entire management team and also allowed me to drive the right outcomes based on Dan, Marcus and Justins advice and guidance.The best thing about this is that this was not one of those courses that you attend and then nothing more is said or done with this. . . Dan/Justin offer their email address so if you come up with additional questions later that you want guidance on you can ask and they are more than willing to assist.Dan, Marcus and Justin thanks for facilitating this training and we will sure be intouch for other training courses that we would like to run through the CX Group.Bec GossResponse from the ownerWow, thanks Bec! It's been great to spend some time with the Digicall Assist team and it's been our pleasure in helping you to continue your focus on upping the game for your customers! Marianne RutzMarianne Rutz ★★★★★ This course is absolutely fundamental to anyone dealing with customer experience, the customer journey and also customer service departments. The course is packed with real life examples illustrating the 6 pillars of customer experience! Dan shares all his knowledge and expertise freely and with great love and enthusiasm for the subject matter!Response from the ownerThanks Marianne, was lovely to have your input and experience in the group. Dan is certainly very passionate about CX (and also with contact centres like you!) and I think you're spot on, the examples Daniel uses really does bring the course to life and make the learnings stick! Rachael LoweRachael Lowe ★★★★★ The CX Management Fundamentals course was exceptional, a balanced blend of best in-class examples and theory . Daniel was the utmost professional, sharing his wealth of knowledge in customer experience and contact centre management. Content was relevant and covered an array of business examples. A course that exemplifies two-way participation (no death by PowerPoint). The diverse group of attendees had the opportunity to share their experiences and knowledge, which was priceless. I highly recommend this course for anyone in the customer experience realm, even beginners like me.Response from the ownerThanks Rachael for your lovely review and for your input throughout the course. You're right, the combination of Daniel's training and learning from others is a great way to learn and build your network - you've now got some new CX friends from the UK, Malaysia, Germany, Budapest and the USA! Eva PEva P ★★★★★ I learnt a lot about CX and the course gave me clarity on the 6 main competencies. The training was fun, enjoyable, I can recommend to anyone who is passionate about the "Customer" subject. Daniel is very knowledgeable and experienced, he used real life business examples to understand both the strategic and tactical elements of CX. He also involved us which generated even more credibility.Response from the ownerThanks Eva for your review and recommendation! We are thrilled you enjoyed the class (even though the time zones made it a bit more challenging for you in Budapest) and we are here to help when you take the next step and sit for the CCXP exam 🙂 Rory LynchRory Lynch ★★★★★ I could not recommend this Company highly enough, I have now done two courses with the Fantastic Dan & Marcus and have taken so much away. I want to thank everybody involved with CX Skills.Response from the ownerThanks Rory, appreciate you taking the time to send us in a review! Lee SiefkenLee Siefken ★★★★★ Game-changing training and insight. Highly recommend CX Skills training program.Response from the ownerThanks so much Lee, your marketing insights also added a lot of value to the group and wish you all the best in implementing your new Quality program into the contact centre. Vanessa GraltonVanessa Gralton ★★★★★ An absolutely fun and engaging learning session presented by Daniel. Would definitely recommend.Response from the ownerThanks Vanessa, so glad you could join us on the How to Design a QA program for contact centres and best of luck with the implementation! Adrian PowellAdrian Powell ★★★★★ Another great course put together by Justin presented by their partners at Omnitouch, Daniel and Marcus.The "How to Design a Quality Assurance Program for Contact Centres" was extremely fitting for our organisation as we transition to a new telephony system.The course was not one of those courses where they give you the answer and a few templates sending you on your way. Daniel and Marcus take you through why an appropriate framework should take into consideration the Organisations, Mission Statement, Values and Customer Service Charter.As the session was run via Zoom, it enabled and encouraged networking opportunities not only across Australia but also with International attendees. This was a fantastic benefit as it allowed us to draw on each others lived experiences.I really encourage you all to check out the courses and information that CX Skills has to offer as they are the best place to not only continue but to also start your learning and development!Response from the ownerThanks Adrian, really appreciate your detailed review. Having already completed our Contact Centre Management Fundamentals course a couple of months ago it was great to have you back for this course! The QA course is certainly one of our favourites as having the right framework in place really drives everything you do in your contact centre. And as you have pointed out, just handing out a scorecard and saying 'use this' rarely works. Defining what quality is to your business is the key, and then having the right frameworks in place to ensure you drive it delivers sustainable results so we look forward to hearing your progress as you implement your program! Monica MalgariniMonica Malgarini ★★★★★ Justin and the team at CX Skills have gone over and above the call of duty to deliver great Customer Service training to our entire Service Centre team. The training has been high quality, delivered remotely, and Justin has been extremely flexible with necessary changes to attendees due to operational requirements. I highly recommend CX Skills to assist with your training needs.Response from the ownerThanks Monica for the wonderful review. It's been a pleasure working with yourself, Todd and all of your wonderful staff in delivering our Managing Difficult Customers course to your entire team. Chris RemnantChris Remnant ★★★★★ The training provided manages to take complex sales strategies and make them easy to understand and implicate in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.Aside from the training, which was amazing, Simon - the trainer - was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.I would recommend CX Group to anyone who will listen!Response from the ownerThanks Chris for your great review and so pleased you enjoyed the Inbound Sales Professional course with Simon. And we agree, once you've learnt the structure it makes sales a much more effective and enjoyable process! Nicole FieldNicole Field ★★★★★ I recently attended the Contact Centre Management Fundamentals course and found it extremely useful and relevant. Daniel was extremely knowledgeable on all topics and handled questions with ease. He was a great trainer and i found the session had a great mix to suit all learning styles. I have taken so much from this course, the networking opportunities as well as the CX website and associated resources. I highly recommend attending if you are looking to better understand contact centre management regardless of what level you work at.Response from the ownerThanks Nicole for your wonderful review! It was great to meet you on the course and I look forward to hearing about your future successes. Badri PokhrelBadri Pokhrel ★★★★★ Thank you team-It has certainly changed the whole perspective on how I used to see and handle the issues not just at the workplace but also in day to day life. Very practical and informative course content delivered in a very professional way. I truely recomend everyone out there to use this platform.Response from the ownerThank you Badri. So great to hear you loved the Managing Difficult Customers course and that the learnings have helped you in both your work and personal life! Sarsha SSarsha S ★★★★★ Justin created a great call centre fundamentals program for our organisation, based on the skill gaps needed filling. Although it was at the height of the Melbourne lockdown the session was still interactive, interesting and achieved the desired result.Response from the ownerThanks Sarsha, was great to meet you and the team and I wish you all the best on your customer experience and call centre journey! Katherine Robshaw Ed DeptKatherine Robshaw Ed Dept ★★★★★ Really enjoyed course on handling difficult customers. I came away with a number of tools that I can use not only with customers, but also day to day life.Response from the ownerThanks Katherine, we loved having you on the course and thanks for sharing some of your interesting stories and examples! Linda PLinda P ★★★★☆ Response from the ownerThanks Linda, great to have you in our course! Kaylee GerbesKaylee Gerbes ★★★★★ Justin from CX responded promptly to my training enquiry. He heard what we wanted and we discussed best way to present this during Melbourne Lockdown. He conducted the introduction to contact centre leadership remotely with a small group. He weaved his contact centre experience with humour and activities that were appropriate and engaging. At the end each person agreed that they learnt lots and were going to apply at least one thing back in their role. I would highly recommend CX and Justin for training and support.Response from the ownerThanks Kaylee, it was a pleasure to spend some time with the team and I'm sure with that level of enthusiasm and passion your contact centre will be in good hands for the future! js_loader

Our Recent Customers Include:

We're grateful to the following companies who have trusted CX Skills with their training. View our full customer list here >

Public and Private course delivery options

The Technical Support and Help Desk Customer Service Training PRO course is delivered either online/virtually or onsite, and is offered both publicly (anyone can purchase a ticket) and privately (just for your employees) with the differences outlined below.

Public Courses

The Technical Support and Help Desk Customer Service Training PRO course is delivered as 3 x 3-hour live online/virtual sessions, enabling employees to upskill with minimal impact on your operations.

The times and dates are fixed to enable you to plan ahead, and being a public course, there will be others on the course, providing a great way to learn and share experiences (and know you aren’t alone in the challenges of providing technical support!)

We typically run the public course every two months, enabling you to plan well ahead to reduce the impact on your business.  If you would like to have more flexibility on the dates and times or a session just for your employees, please refer to our private training options.

See upcoming available public dates at the bottom of this page!

Private & Customised Courses

Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of employees within your business, as well as keeping conversations “in-house” if that is important to you.

The private course option is the same course, but with the dates and times to suit you and it’s only for your employees. For example, instead of 1 x 3-hour sessions on consecutive days, we could space them out to once a week so the training is conducted on your quietest day of the week).

Private training can be delivered virtually/online or onsite and we can also customise the training to add/delete modules or focus on different elements important to your business.

Contact us about a private training course >

Pricing and Payment Options

The Technical Support and Help Desk Customer Service Training PRO course is just $498 per employee ex GST.

Simply select the preferred public course date at the bottom of this page, along with how many tickets you’d like to purchase, or contact us to discuss a private booking.

Payment can be made instantly using a credit card, or you can request an invoice on the checkout page (the invoice must be paid in full before the training commences).

Available discounts:

  • Save 15% when booking for three or more staff in the same transaction (note: the discount will be applied on the final checkout page, and no other discounts apply).
  • ACXPA Members save 25% on ALL CX Skills courses, including this one. Learn more > (no other discounts apply)
  • Want to train all your retail employees? We offer volume discounts for training large teams. Contact us for customised pricing and availability.
Professional training course for help desk staff

Purchase a ticket to a public Technical Support and Help Desk Customer Service Training PRO course

All the publicly available Technical Support and Help Desk Customer Service Training PRO courses are listed below and are delivered virtually (online).

Click on your preferred date to purchase tickets.

Tickets can be purchased instantly using a credit card, or you can request an invoice on the checkout page.

If you have larger numbers (typically more than 6) and would like more flexibility with dates and times, contact us for pricing and availability on a private course.

We'll continue to add more public course dates throughout the year!

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May 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the May 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

June 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the June 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

July 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

Private Bookings are available for this course – contact us for further information.

Do you have questions about the Technical Support and Help Desk Customer Service PRO course?

Do you want to discuss private training for your whole team?

Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm Melbourne, Australia (AEST or AEDT) Monday to Friday or send us a message anytime >

Want to Save 25% off ALL CX Skills Courses and gain access to industry best practices?

Members of the Australian Customer Experience Professionals Association (ACXPA) save a massive 25% off ALL CX Skills courses for a full 12 months!

With annual memberships starting from just $197, it can be a great way to save money immediately on your training, plus, you'll gain access to a vast array of best-practice resources to improve your customer experience.