Culture & Wellbeing
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Why CX Skills
Public, live and online
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
The September 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 12 and Thursday 14 October 2027.
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour October 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
The October 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 9 November 2027.
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 11 and Tuesday 16 November 2027.
The November 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
The December 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 14 and Thursday 16 December 2027.
The December 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
