With COVID making it difficult to plan onsite events for the foreseeable future, all of our training courses have been updated to be delivered online via Zoom. Whilst a few years ago online training was the last thing on our mind, the COVID pandemic has obviously forced change upon us all and being online for work, play and learning has certainly become normal for the majority of us.
After some initial reservations on how well online training would work, over time as we’ve all become accustomed to online and we’ve made a number of changes to our courses to optimise them for online delivery, we’ve genuinely become to enjoy it with online learning offering a range of benefits as we’ve outlined below.
Whilst we have become converts, most importantly, it’s what our customers think and our Customer Testimonials have confirmed that online training via Zoom is popular and effective – we averaged 4.9 out of 5 stars across all our online courses in 2021!
Daniel was a fantastic, energetic and engaging presenter. This course starts at the beginning and provides a great foundation for what you need to manage a successful contact centre.
The course is excellent at identifying key metrics to measure performance and more importantly what metrics should never be targeted. As a newcomer to the CCM game, I learnt a lot and can’t wait to put it into practice. Highly recommend.
Simon conducted an extremely comprehensive Customer Pro Training. His knowledge was incredibly impressive and I’m very grateful to have taken away so many new skills.
Simon gave valuable advice for not only how we communicate with customers but also with family, friends and strangers. I will definitely be applying my new learning in everyday life.
From the outset of communicating with Marc to book the course, he was friendly, professional, and very accommodating to our needs which were greatly appreciated.
We had the privilege of being able to have Marc in-house to deliver the course in person for myself and one of my supervisors and Marc did a fantastic job of combining and delivering his ‘How to create amazing team leaders’ and ‘How to be an amazing team leader’ courses, keeping the content relevant and engaging for both of us.
The tools and resources provided will certainly add value to any call centre leaders/managers and give an excellent framework to help build, sustain and continue to develop a strong leadership team within a call centre.
For anyone new to a TL role or for those looking to know how to better develop their TL’s (and identify traits of future TL’s) I would highly recommend Marc’s courses and will look to use them again in future.
A great course that supports Call Centre managers, no matter what their experience!
Strongly encourage anyone who manages a Call Centre, or has a Call Centre in their department to sign up and take this course! You won’t regret it.
Daniel has an amazing ability to connect with people. He is very personable, and has this amazing ability to bring training content to life!
All our training courses are now available online for delivery via Zoom – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
Want to talk to someone? Call us on +61 3 9008 7287
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The November 2023 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Perfect for receptionists/front-desk employees etc, this November 2023 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2023 online course suitable for all customer-facing employees.
Equip your employees with superior customer service skills in the November 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The November 2023 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day November 2023 WFM for Contact Centre Team Leaders training course.
Improve your employees sales conversions and customer service skills in this October 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
The October 2023 Inbound Phone Sales Essentials course helps employees improve their telephone sales skills without any scripts.
The October 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Take your contact centre management leadership skills to the next level in this October 2023 How to Manage and Lead Contact Centre Employees course.
Supercharge your employee's customer service skills with our October 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The October 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Learn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day October 2023 WFM Essentials training course delivered by the WFM experts at CallDesign.
The September 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The September 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Learn how to assess and coach Contact Centre Agents for performance in this September 2023 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Supercharge your employee's customer service skills with our September 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The gold standard of customer experience courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Perfect for receptionists/admin employees, this August 2023 Customer Service Reception PRO course enhances customer service over the phone, emails and in person.
Arm your employees with essential workplace resilience skills August 2023 course 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
The August 2023 Inbound Phone Sales Essentials course helps employees improve their sales skills for calls over the phone without any scripts.
Improve your employees sales conversions and customer service skills in this August 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
Learn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
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The August 2023 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
The August 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Supercharge your employee's customer service skills with our August 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour July 2023 online course suitable for all customer-facing employees.
The July 2023 Inbound Phone Sales Essentials course helps employees improve their sales skills for calls over the phone without any scripts.
Learn how to write better emails to customers in the July 2023 Email Customer Service training course (suitable for all employees).
The July 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The July 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
Improve your employees sales conversions and customer service skills in this July 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
Arm your employees with essential workplace resilience skills July 2023 course 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
The July 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Supercharge your employee's customer service skills with our July 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day July 2023 WFM for Contact Centre Team Leaders training course.
The July 2023 Workplace Resilience Advanced Training Course is suitable for all employees teaching them resilience skills, techniques and strategies that can be put to immediate use.
Covering Face-to-face, phones and emails, this June 2023 Customer Service Reception PRO course is suitable for all businesses.