The October 2023 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
The training is aligned to the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Framework that has been refined and optimised over three decades, and is the same framework used to assess the sales performance of contact centres that is published in the Australian Contact Centre Industry Benchmarking Data each month.
Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service or industry, whether it’s in a contact centre environment or just answering the phone in your workplace.
It’s based on a sales-from-a-service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your employees learn to be both more efficient and effective when customers contact your business looking for solutions to their needs.
Delivered over 1 x 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, resulting in increased sales opportunities for your business.
This October 2023 Inbound Phone Sales Essentials training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
Learn more about the October 2023 Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair.
The October 2023 Inbound Phone Sales Essentials Training course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc. The skills we teach are applicable to all industries, products and services!
Typical roles include:
If you already have some experience on the phones or are looking for something more in-depth, visit our Inbound Phone Sales Professional course or for more generic customer service skills, visit our Customer Service training courses.
The October 2023 Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
Techniques to have better conversations to establish what customers want to achieve.
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
The October 2023 Inbound Phone Sales Essentials training course has been designed by Simon Blair, one of Australia’s leading Customer Service & Sales trainers.
Simon is a father of 4 and lives in the Eastern Suburbs of Melbourne. His twin girls keep him busy running around following their footy careers (one is an AFLW footballer with Collingwood) and he has a great love of music.
He does land the odd corporate or private gig around town as an acoustic guitarist and singer belting out rock and pop classics.
He has great adventures with his partner Ines, loves the North Melbourne Kangaroos footy team and every now and then escapes into other worlds when playing Dungeon & Dragons with his mates. He likes to call himself a ‘cool nerd’.
We’ve received great feedback and testimonials from participants who have completed the training, with a selection of recent testimonials below.
CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.
We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
Our Recent Customers Include:
We're grateful to the following companies who have trusted CX Skills with their training. View our full customer list here >
The October 2023 Inbound Phone Sales Essentials course will be delivered via Zoom at the following date and time:
Dates don’t suit? See what other sessions are available > or contact us about a private course (a private course can be more cost-effective for larger groups and provides you with flexibility over the dates and times).
The October 2023 Inbound Phone Sales Essentials Training course is $247 per person ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session). Tickets can be purchased using a credit card or requesting an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
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With annual memberships starting from just $35 per employee, it can be a great way to save money immediately on your training, plus, you'll gain access to a vast array of best-practice resources to improve your customer experience.