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  2. via Zoom (Teleconferencing)
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Customer Service ‘Essentials’ – November 2020

via Zoom (Teleconferencing)

Fast-track your call centre agents skills with our November 2020 Customer Service Essentials Training course with 10 hours of facilitated online learning (5 x 2-hour sessions) by Australia's top CX trainer.

$397

Customer Service Excellence – October 2020

via Zoom (Teleconferencing)

Our flagship training course for frontline agents with 16 hours of facilitated training delivered by 4 x 4-hour sessions with global expert Daniel Ord.

$697

Live Chat Customer Service Training October 2020

via Zoom (Teleconferencing)

The Live Chat Customer Service course is for frontline agents handling live chat, SMS chat or Text Chats delivered over 2 x 4-hour sessions facilitated by global CX expert Daniel Ord.

$397

Live Chat Management Course – October 2020

via Zoom (Teleconferencing)

Designed for Managers of the Live Chat/Text Chat channel - learn the fundamental skills and practices required to manage this critical function with our 2 x 4-hour training course facilitated by global expert Daniel Ord.

$497

Customer Service ‘Professionals’ – October 2020

via Zoom (Teleconferencing)

Supercharge your customer service skills with our October 2020 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia's top CX trainer.

$497

Contact Centre Management Fundamentals – October 2020

via Zoom (Teleconferencing)

Learn global best practice on contact centre management in this 16 hours (4 x 4-hour sessions) training course delivered by world contact centre expert Daniel Ord.

$1697

Customer Service ‘Essentials’ – October 2020

via Zoom (Teleconferencing)

Fast-track your call centre agents skills with our October 2020 Customer Service Essentials Training course with 10 hours of facilitated online learning (5 x 2-hour sessions) by Australia's top CX trainer.

$397

Customer Service Emails – September 2020

via Zoom (Teleconferencing)

Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.

$397