The November 2023 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
The premium sales skills training is aligned to the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards that have been refined and optimised over three decades to identify the behaviours that influence results.
It’s also the same framework used to assess the sales performance of contact centres each month with the results published in the Australian Contact Centre Rankings.
Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service or industry, whether it’s in a contact centre environment or just answering the phone in your workplace (office, warehouse, etc).
It’s based on a sales-from-a-service paradigm that delivers high engagement with your customers (not hard, pushy tactics) resulting in happier customers and more business.
Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement – however you measure your success, are all positively impacted as your employees learn to be more efficient and effective when customers contact your business looking for solutions to their needs.
Delivered over a single 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, delivering an immediate improvement in sales results for your business!
This November 2023 Inbound Phone Sales Essentials training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
Onsite training at your premises is available for private bookings.
Learn more about the November 2023 Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair.
The November 2023 Inbound Phone Sales Essentials Training course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc.
The skills we teach are applicable to all industries, products and services!
Typical roles include:
If you already have some experience on the phones or are looking for something more in-depth sales training, visit our Inbound Phone Sales Professional course or for more generic customer service skills, visit our Customer Service training courses.
The November 2023 Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be armed with new skills to help them and your business to succeed.
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
Techniques to have better conversations to establish what customers want to achieve.
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
The November 2023 Inbound Phone Sales Essentials training course has been designed by Simon Blair, one of Australia’s leading Customer Service and Sales trainers.
Simon has trained thousands of employees across Australia with a career spanning over 30 years. He’s also directly assessed over 50,000 phone calls that have enabled him to continually test and refine his training to ensure he doesn’t just teach theory, he teaches what works!
In his ‘day job’, Simon is General Manager, Quality Insights for the Australian Customer Experience Professionals Association (ACXPA), leading a team that measures and assesses the sales and customer service performances of contact centres across Australia as part of their Contact Centre CX Benchmarking Service so he’s shaping industry best-practice on a daily basis!
Simon Blair lives in Melbourne and outside of work, he’s kept busy as a father of 4 kids, including three teenagers and a 6-year-old, and as a coach of his twin girls footy team.
He also indulges his love of music when he can as a guitarist and singer-songwriter and is a passionate supporter of the North Melbourne Football Club (yes they do exist!).
Simon is a highly regarded trainer with a sample of feedback and customer testimonials below from participants who have completed one of his courses. View all testimonials for Simon >
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service, workforce optimization and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're an accredited training provider of the Australian Customer Experience Professionals Association (ACXPA) and we are proudly Australian owned and operated.
We’re grateful to have been trusted by hundreds of customers and we’re proud of the amazing customer testimonials we’ve received so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
The November 2023 Inbound Phone Sales Essentials course will be delivered online via Zoom at the following date and time:
Dates don’t suit? See what other sessions are available >
The November 2023 Inbound Phone Sales Essentials Training course is $247 per person ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session).
Tickets can be purchased instantly for your employees using a credit card, or you can request an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Want to Save 25% off all CX Skills Courses?
Members of the Australian Customer Experience Professionals Association (ACXPA) save 25% off all CX Skills courses for a full 12 months!
With annual memberships starting from just $197, it can be a great way to save money now on your training, plus, you'll gain access to a host of powerful membership benefits for your employees and business.