November 2023 Customer Service Reception PRO Course Introduction
Are you looking to equip your employees with premium customer service skills to take your business to the next level?
The November 2023 Customer Service Reception PRO course will equip your employees with premium skills to deliver consistent customer service across face-to-face, phone & email channels.
The course is specifically designed for employees who deal with customers in their day-to-day roles, including receptionists, office administration, front-of-house employees in medical/dental/veterinary practices and so on.
The course is delivered over 3 x 3-hour sessions on different days (a total of 9 hours) to enable you to upskill your employees with minimal operational impact.
Your employees will progressively learn, build and apply new habits and skills that will transform their psychology and performance on how to handle customers that will positively impact your business like never before.
This isn’t just a ‘tick the box’ course; it has been developed and refined over decades of training customer service staff in diverse roles and industries and most importantly, it’s designed to deliver immediate results!
Unlock the superstars in your team and empower them with premium customer service skills that will assist them in dealing with any type of customer enquiry or customer type for any industry, product or service!